Manorcourt Homecare (Hornchurch) is the division of Healthcare Homes which specialise in providing care services for people who wish to remain living in their own homes for as long as possible.
The division offer services throughout East Anglia and Greater London and can provide assistance with: Personal care routines such as bathing and dressing; Domestic tasks such as washing, ironing, cleaning, cooking and shopping; Support services; Day centre services; Placements into residential care homes
Whether you require assistance on a regular or temporary basis, a flexible range of services means that carers can provide as little or as much support as is needed, for as long as required.
Care workers are all meticulously trained to provide the highest standards of care to meet strict quality requirements, including those laid down by the The Health & Social Act 2008.
Group : Manorcourt Homecare
Person in charge: Lisa McDonald (Manager)
Type of Service: Home Care Agency (Privately Owned)
Provides Carers directly to the general public: Yes
Number of Carers: 0
Services Offered: 24 Hour Care • Live in Carer • Personal Care (on a contracted hours basis) • Risk Assessments in the Home
Care Offered: Call in Service • Cleaning Service • Companionship • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Personal Hygiene Care • Respite cover • Shopping Service / Errands • Sit in Service
Latest Care Quality Commission* Report on Manorcourt Homecare (Hornchurch): click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
Manorcourt Homecare (Hornchurch) has a Review Score of 9.7 (9.694)
The Review Score of 9.7 (maximum of 10) for Manorcourt Homecare (Hornchurch) is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 6 Reviews over all time. This Average Rating is also the rating value for Manorcourt Homecare (Hornchurch) in Google's Search Results - more info
b) The score for the number of positive Reviews is 5 out of 5 from 5 positive Reviews in the last 12 months.
Click to show a breakdown of the Review Score
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.694 for Manorcourt Homecare (Hornchurch) is calculated as follows: ( (25 Excellents x 5) + (11 Goods x 4) ) ÷ 36 Ratings = 4.694
b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.
The 5 Points relating to the number of positive Reviews for Manorcourt Homecare (Hornchurch) is based on 5 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.5 + 0.5 + 0.5 + 0.5 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Postal Card by M B (Client) on Wednesday 2 August 2017. Relates to July 2017.
Care was carried out efficiently with no problems.
How likely would you be to recommend Manorcourt Homecare (Hornchurch)? Likely
Overall Standard: Good
Staff: Excellent
Care / Support: Excellent
Management: Excellent
Treated with Dignity: Excellent
Value for Money: Excellent
Review submitted from a Postal Card by Penny E (Daughter of Client) on Friday 7 July 2017. Relates to June 2017.
Manorcourt Homecare have been brilliant. Always available if we had any concerns regarding mum. I can honestly say that my mum's carer has given my mum a quality of life that she definitely would not have if she was in a nursing home. Regularly reviewed my mum's care plan to ensure that it was appropriate as her condition changed. I would recommend Manorcourt Homecare to anyone who needs live in care.
How likely would you be to recommend Manorcourt Homecare (Hornchurch)? Extremely Likely
Overall Standard: Good
Staff: Good
Care / Support: Good
Management: Excellent
Treated with Dignity: Good
Value for Money: Good
Lisa McDonald, Registered Manager at Manorcourt Homecare (Hornchurch) responded to this review on 02 Aug 2017:
Many thanks for taking the time to submit your review.
Review submitted from a Postal Card by Tracy H (Daughter of Client) on Tuesday 7 March 2017. Relates to February 2017.
We have been assigned two fabulous carers. We cannot fault any aspect of their care. They are compassionate, kind, highly experienced and professional. We have further been supported by other carers. They have gone above and beyond in accommodating our wishes in providing consistent care for our parents. We are truly happy and satisfied with the care and respect we have received.
How likely would you be to recommend Manorcourt Homecare (Hornchurch)? Extremely Likely
Overall Standard: Excellent
Staff: Excellent
Care / Support: Excellent
Management: Excellent
Treated with Dignity: Excellent
Value for Money: Excellent
Review submitted from a Website Submission by Carol Hodges (Daughter of Client) on Thursday 13 October 2016. Relates to November 2015.
From initial contact with the agency to implementing our Father's care requirements, everyone at Manorcourt has provided an excellent standard of service. The team of Carers Dad now has in place look after him with warmth, friendliness and compassion. The office and coordinater team are always professional and supportive. The care provided for Dad over these last few weeks has meant he is happy and well in his home. Long may it continue.
How likely would you be to recommend Manorcourt Homecare (Hornchurch)? Extremely Likely
Overall Standard: Excellent
Staff: Excellent
Care / Support: Excellent
Management: Excellent
Treated with Dignity: Excellent
Value for Money: Good
Review submitted from a Postal Card by Gillian WB (Client) on Monday 10 October 2016. Relates to August 2016.
All the staff from top-down have had an input into facilitating my care. This has been done with dignity, support and at times extreme understanding. I am not your 'generic' service user. (I believe) I am not (technically) retired, and have mental issues and disabilities that are both variable and complex to understand. With communication and both carer, coordinator, and manager, I learnt to accept my needs and care that was necessary for my physical and mental well-being. This has been a road of discovery and I am grateful going forward that I have Manorcourt Homecare (Hornchurch) as support and full time live in carers.
How likely would you be to recommend Manorcourt Homecare (Hornchurch)? Extremely Likely
Overall Standard: Good
Staff: Excellent
Care / Support: Excellent
Management: Good
Treated with Dignity: Good
Value for Money: Good
Review submitted from a Postal Card by Ernie R (Client) on Monday 6 June 2016. Relates to May 2016.
I have been receiving care for the last 10-11 years due to several health problems. It was always running very smoothly and satisfactory at first. I only needed help with one call in the morning but over time with my health deteriorating (with a heart attack, blood clot and fluid on my lungs over the years), I now have 3 carers every day, AM, lunch and evening. I am quite mobile, having a mobility scooter to get out on. Also my children visit when they are able to, which keeps me active. I am very happy with the service I am receiving. There was a time when we and carers were not happy due to a new manageress they employed, she had a really bad attitude towards everybody. Now she has gone, it seems the company, with the new manageress is running very smoothly again. Also, most of the carers seem to be very good. I am quite happy the way things are running. The carers are my lifeline.
How likely would you be to recommend Manorcourt Homecare (Hornchurch)? Extremely Likely
Overall Standard: Excellent
Staff: Excellent
Care / Support: Excellent
Management: Excellent
Treated with Dignity: Excellent
Value for Money: Excellent
