Manorcourt Homecare (Hornchurch)

58 Station Lane, Lodge House, Hornchurch RM12 6NB
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9.4 74 Reviews
  • Manorcourt Homecare (Hornchurch), Hornchurch
Manorcourt Homecare (Hornchurch) is the division of Healthcare Homes which specialise in providing care services for people who wish to remain living in their own homes for as long as possible.

The division offer services throughout East Anglia and Greater London and can provide assistance with: Personal care routines such as bathing and dressing; Domestic tasks such as washing, ironing, cleaning, cooking and shopping; Support services; Day centre services; Placements into residential care homes

Whether you require assistance on a regular or temporary basis, a flexible range of services means that carers can provide as little or as much support as is needed, for as long as required.

Care workers are all meticulously trained to provide the highest standards of care to meet strict quality requirements, including those laid down by the The Health & Social Act 2008.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Emma Murray (Branch Manager)

Manorcourt Homecare (Hornchurch) Reviews (74)

9.4

Manorcourt Homecare (Hornchurch) has a Review Score of 9.4 (9.409) out of 10, based on 16 reviews in the last 2 years.
Over all time Manorcourt Homecare (Hornchurch) has 74 reviews.

Overall Experience
  • 42
  • 29
  • 2
  • 0
  • 1
Date Published
  • 74
  • 12
  • 12
  • 16
  • 58
Reviewer Connection to Manorcourt Homecare (Hornchurch)
  • 26
  • 22
  • 10
  • 3
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 74, showing 1-20
Review from Kenneth G (Brother of Client) published on 24 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
No complaints at all.
Reply from Emma Murray, Branch Manager at Manorcourt Homecare (Hornchurch)

Thank you so much for your review, we are pleased that you are happy with the service you are receiving for your brother. We value your brother as a customer and appreciate your review.

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Review from E P (Client) assisted by family/friend published on 2 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Manorcourt Homecare is a very good service, the girls are always polite. They are friendly + happy. It's nice to have a chat and a laugh with them. I'm happy with their work.
Reply from Emma Murray, Branch Manager at Manorcourt Homecare (Hornchurch)

Thank you so much for your review, we are pleased that you are happy with the service you are receiving and the carers that visit you. We value you as a customer and appreciate your review.

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Review from Jackie M (Daughter of Client) published on 30 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my mother receives from Manorcourt Homecare is of a very high quality. The carers are always cheerful and treat my mother with respect, prepare lovely lunches and evening meals, and support my mother in her needs. They always ensure my mother is comfortable and has everything my mother needs
before they leave. It's very reassuring to see how well the carers look after mum. Thank you so much.
Reply from Emma Murray, Branch Manager at Manorcourt Homecare (Hornchurch)

Thank you so much for your review, we are pleased that you are happy with the service you are receiving for your mum. We are so pleased to hear that you are reassured that your mum is looked after well by our carers; this is our aim with all of our clients. We value mum as a customer and appreciate your review.

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Review from G M (Client) published on 24 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very pleased with the care I get from Manorcourt Homecare.
Reply from Emma Murray, Branch Manager at Manorcourt Homecare (Hornchurch)

Thank you so much for your review, we are pleased that you are happy with the service you are receiving. We value you as a customer and appreciate your review.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Christine R (Daughter of Client) published on 24 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Carers are attentive to mums needs. They raise concerns immediately and help/advise us on best way forward.
Reply from Emma Murray, Branch Manager at Manorcourt Homecare (Hornchurch)

Thank you so much for your review, we are pleased that you and your mum are happy with the service we are providing. We really appreciate your review.

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Review from Jon F (Son of Client) published on 24 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Manorcourt are caring, friendly and supportive. Our carer is capable efficient friendly and has formed an excellent relationship with my father, providing him with great support and a friendly face each day. She is well supported by the staff in the office who are also excellent. I recommended them
without question.
Reply from Emma Murray, Branch Manager at Manorcourt Homecare (Hornchurch)

Thank you so much for your review, we are very pleased that you are happy with the service you are receiving. We value you as a customer and appreciate your review very much.

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Review from D M (Daughter of Client) published on 24 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff that come into my mum are very efficient and very helpful to her with all her needs being met.
Reply from Emma Murray, Branch Manager at Manorcourt Homecare (Hornchurch)

Thank you so much for your review, we are pleased that you are happy with the service you are receiving for mum. We value you as a customer and appreciate your review very much.

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Review from Lola F (Client) published on 24 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Happy with help I get thank you.
Reply from Emma Murray, Branch Manager at Manorcourt Homecare (Hornchurch)

Thank you so much for your review, we are pleased that you are happy with the service you are receiving. We value you as a customer and appreciate your review.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from L T (Daughter of Client) published on 24 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All ladies are very helpful, they provide the client with hot meals and excellent care.
Reply from Emma Murray, Branch Manager at Manorcourt Homecare (Hornchurch)

Thank you so much for your review, we are so pleased that you are happy with the service you are receiving. We really value you as a customer and appreciate your review.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
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Review from R B (Client) assisted by family/friend published on 24 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All carers have been good. Have a good relationship with one carer in particular.
Reply from Emma Murray, Branch Manager at Manorcourt Homecare (Hornchurch)

Thank you so much for your review, we are pleased that you are happy with the service you are receiving. We value you as a customer and appreciate your review.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Dorren T (Client) published on 4 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can't complain about the service I get. They are wonderful and kind carers.
Reply from Emma Murray, Branch Manager at Manorcourt Homecare (Hornchurch)

Thank you so much for your review, we are pleased that you are happy with the service you are receiving. We value you as a customer and appreciate your review.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from V S (Client) published on 22 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since Manorcourt Homecare, started as my carers as I have been treated with respect after a stroke. I feel very safe and happy with the level of care from the carers to the admin staff. Everyone listens to you. Fully recommend this company.
Reply from Emma Murray, Branch Manager at Manorcourt Homecare (Hornchurch)

Thank you for your review, we are so pleased that you feel respected, safe, and happy with your care. We really appreciate your review and value you as a customer.

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Review from K W (Client) published on 6 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been using this agency since June 2007 just as carer's for my brother, and now as a domestic service for myself. I have always found the service meets my needs. I have no complaints except to say I have to go through six monthly reviews. I find it irritating to have to do this as I would not
hesitate to complain if I was not happy with the service, and my complaints were not dealt with. I am more than capable of searching for another care agency.
Reply from Emma Murray, Branch Manager at Manorcourt Homecare (Hornchurch)

Thank you so much for your review, we do appreciate your feedback. We are so happy to hear that you have been using us for such a long time and that you have always been happy with the services received. I can only apologize for how you feel about the six monthly reviews, we undertake these only for the benefit and safety of our clients and staff. Once again I would like to thank you for your review and continued loyalty to Manorcourt.

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Review from Kim H (Daughter of Client) published on 31 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our carer is diligent, empathetic and very good with my Mum, always saying hello to my dad. Cannot fault the service with all concerned.
Reply from Emma Murray, Branch Manager at Manorcourt Homecare (Hornchurch)

Thank you very much for your review; we really do appreciate the feedback given. We are very pleased to hear that you are pleased with the care your mother is receiving from us. We will ensure your feedback is shared with the relevant carer. Thank you again.

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Review from Jean Ann W (Wife of Client) published on 3 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband needed a live-in carer whilst I had a much-needed holiday with our daughter and son-in-law who live in Cyprus. The holiday was to be for two weeks and hoped the young woman, whom we had met and approved beforehand, would be ideal for the tasks ahead. My husband also requires other carers
during the day and our chosen live-in carer fitted in well with our other small daily team. Our live-in carer also administered my husband's correct medications during my absence.
My husband found her very caring, and undemanding and appreciated her respectful and pleasant outgoing personality. Our son also managed to call in on a few occasions to see how things were planning out. He was pleased to see that his Dad and carer were managing to cope well. Some shopping was required and general duties performed well. Overall, we were very satisfied with the service offered.
Reply from Emma Murray, Branch Manager at Manorcourt Homecare (Hornchurch)

Thank you very much for your review, we really do appreciate the feedback given. We are very pleased to hear that you were pleased with the care your husband received from us and that you were able to enjoy your holiday with peace of mind. We will ensure your feedback is shared with the relevant carer. Thank you again.

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Review from Steve C (Son of Client) published on 20 November 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
Appalling. Dad came home from the hospital and whoever was the carer nicely prepared his bed for his return by rolling back the duvet so he could get in bed easily. However, one major detail had been ignored. The sheet was filthy and heavily stained. This must have been very obvious to whoever prepared
this. The bed itself had various stains down it, eg. vomit, blood and excrement. I have pictures. These stains also go down to the carpet. I appreciate they are carers and not cleaners but I feel accidents could have been mopped up as they happen instead of leaving a bed and carpet that was heavily soiled. On the plus side, another carer did replace the bedding and advised what was needed to make his bed better. She even cleaned him after he soiled himself coming home in an ambulance. She is the benchmark other carers in this company need to work towards. I will be forwarding the photos on to relevant agencies.
Reply from Jason Quinn, Branch Manager at Manorcourt Homecare (Hornchurch)

Thank you for your comments. I apologise that we have not provided our usual high level of service in this instance. We have briefly discussed your concerns and we will be meeting shortly to discuss in more detail and put in place a plan to improve matters and ensure that this does not happen again in the future.

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Review from C O (Client) published on 30 August 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Everybody is contributing, doing what they can to make the world a better place. But everyone is faithful to do works committed in their hands with integrity. Thank you all for the good work you are doing and God's abundant blessings in Jesus' name amen, love you all.
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Review from Caroline D (Daughter of Client) published on 21 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were somewhat apprehensive about employing a full-time respite carer, as my mother has never been very comfortable with people she does not know.


Our carer overcame all our fears, she immediately made Mother feel at ease, and she was able to deal with whatever issue that came her way. She was

a joy to work with and nothing was too much trouble for her. This meant we were able to sleep easy during our break knowing all was well at home.


Mother felt very well cared for – perhaps even a little spoilt, and misses her carer's constant attention.


We will definitely be using respite care again.

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Review from H R (Client) published on 7 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the service I receive from Manorcourt. My carer comes promptly. Nothing is too much trouble and she's always pleasant and pleased to attend to me. I don't know what I would do without her.
Reply from Jason Quinn, Branch Manager at Manorcourt Homecare (Hornchurch)

Thank you very much for your positive review. It is always great when our clients express their gratitude, it makes the hard work our team does all the more worthwhile. Thanks again.

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Review from Terry S (Son of Client) published on 14 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the carers who visited my mum were extremely caring, compassionate, friendly and sensitive to her needs. As a dementia sufferer she required different strategies to encourage her with her morning routines. She had two main carers who were absolutely lovely and made the mornings run smoothly as they
efficiently got my mother ready for the day. I can not thank them enough.
Reply from Sarah Kendrick, Branch Manager at Manorcourt Homecare (Hornchurch)

Thank you so much for this wonderful review. I will make sure your thanks gets passed to the team who support Mum!

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Current Review Score: 9.4 (9.409)

Overview of Review Score

The Review Score of 9.4 (9.409) out of 10 for Manorcourt Homecare (Hornchurch) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.409 for Manorcourt Homecare (Hornchurch) is calculated as follows: ( (58 Excellents x 5) + (24 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) + (4 Very Poors x 1) ) ÷ 93 Ratings = 4.409
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Manorcourt Homecare (Hornchurch) is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Jan 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (6)

Meet the Team (6)

Emma

Emma Murray

Job Title: Branch Manager

Coming soon

Kim

Kim Strange

Job Title: Administrator Joined: 2008

I have an NVQ 3 in Customer Service and an NVQ 3 in Palliative Care. I joined Manorcourt Homecare based on a strong recommendation from a former colleague. Previously, I spent 31 years in various roles in a bank, including team leader and training officer. In my role, organization and daily workload prioritization are crucial. Outside of work, I enjoy time with family and friends, reading, and family holidays.

Lynne

Lynne Pritchard

Job Title: Team Leader Joined: 2013

I decided to work at Manorcourt Homecare after being my Dad’s main carer for three years. Before joining, I was a stay-at-home mom. To be good in my role, one needs to be organized, able to prioritize, and proficient in multitasking. My biggest career highlight has been becoming a team leader. Outside of work, I enjoy spending time with my family to unwind.

Julie

Julie Clark

Job Title: Medication Officer Joined: 2008

I have Level 2 Safe Handling of Medication training. I chose to work at Manorcourt Homecare based on a family recommendation. To excel in my role, one needs to work independently and multitask in a team. Outside of work, I unwind by spending time with my family and at the gym.

Karen

Karen Chambers

Job Title: Coordinator Joined: 2004

In my role, I believe it's crucial to work well as part of a team. Outside of work, I enjoy spending time with my family and grandchildren.

Lynn

Lynn Brockwell

Job Title: Coordinator Joined: 1996

Being a strong team player is crucial for my role, and a good branch manager collaborates effectively.

Frequently Asked Questions about Manorcourt Homecare (Hornchurch)

What Type of Services does Manorcourt Homecare (Hornchurch) offer?

Manorcourt Homecare (Hornchurch) offers Home Care.

How many Carers does Manorcourt Homecare (Hornchurch) employ?

Manorcourt Homecare (Hornchurch) employs 97 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Manorcourt Homecare (Hornchurch) to verify any information. View our terms and conditions. Manorcourt Homecare (Hornchurch) has an Enhanced Service - more info.