Manorcourt Homecare (Hornchurch)

58 Station Lane, Lodge House, Hornchurch RM12 6NB
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9.4 74 Reviews
  • Manorcourt Homecare (Hornchurch), Hornchurch
Manorcourt Homecare (Hornchurch) is the division of Healthcare Homes which specialise in providing care services for people who wish to remain living in their own homes for as long as possible.

The division offer services throughout East Anglia and Greater London and can provide assistance with: Personal care routines such as bathing and dressing; Domestic tasks such as washing, ironing, cleaning, cooking and shopping; Support services; Day centre services; Placements into residential care homes

Whether you require assistance on a regular or temporary basis, a flexible range of services means that carers can provide as little or as much support as is needed, for as long as required.

Care workers are all meticulously trained to provide the highest standards of care to meet strict quality requirements, including those laid down by the The Health & Social Act 2008.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Adult Home Care (18+)
  • Respite Care

Personal Care & Household Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Domestic Services / Home Help
  • Call in Service
  • Cleaning Service
  • Companionship
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Sit in Service

Other Care Provided

  • Older Person Care
  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge
  • High Dependency Care, two carers attending

Funding & Fees

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Emma Murray (Branch Manager)

Manorcourt Homecare (Hornchurch) Reviews (74)

Total of 74, showing 61-74
9.4

Manorcourt Homecare (Hornchurch) has a Review Score of 9.4 (9.419) out of 10, based on 18 reviews in the last 2 years. Over all time Manorcourt Homecare (Hornchurch) has 74 reviews.

Overall Experience

  • 42
  • 29
  • 2
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  • 1

Date Published

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Review from Shirley S (Daughter of Client) published on 11 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I think the carer was a really nice man. Dad hadn't changed his clothes and don't think he had showered, but I know how difficult he is, he probably got up and dressed before carer knew it. There was a misunderstanding that there was food in the freezer. Dad seemed happy when we got back, which is the
main thing. Thank you.

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Review from Stewart W (Son of Client) published on 18 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is very pleased with the service that is provided for her by Manorcourt Homecare (Hornchurch).
She has developed a good rapport with the two or three "regulars" that visit her each week and would like this situation to continue, please.
Whilst she understands that she may receive the odd
visit from an unfamiliar face, she is happiest being in the company of those that she recognises.

Reply from Lisa McDonald at Manorcourt Homecare (Hornchurch)

Thank you for taking the time to submit this review, all feedback is appreciated.

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Review from Carolyn F (Daughter of Client) published on 11 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Originally my father was receiving care once a week. This was then increased to once a day and then rapidly to 24/7, this happened within a tight time frame. The staff at Manorcourt proved to be reliable, conscientious and professional. The carers who came looked after my father with skill, compassion
and care. I would not hesitate to recommend Manorcourt.

Reply from Lisa McDonald at Manorcourt Homecare (Hornchurch)

Many thanks for taking the time to complete the review, your feedback is appreciated.

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Review from Vivienne S (Daughter of Client) published on 12 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very efficient service from start to finish. The visit from the manager put us totally at ease. She explained the standard of care in great detail.
The carer was a happy, kind, well-trained lady who took good care of mum while I was out of the country. Mum is already planning to have her again next
year - I just hope she will be available. A really good experience - thank you.

Reply from Lisa McDonald, Branch Manager at Manorcourt Homecare (Hornchurch)

Thank you for your review. We will do everything possible to have the carer available for when you require her.

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Review from Frances K (Daughter of Client) published on 3 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Manorcourt Homecare has very satisfactorily cared for my mother for the last four years on a domiciliary basis to start with and on a live-in basis most recently. Apart from rare mismatches in personality or culture, the carers have been excellent, caring, respectful, patient and professional. Their
training appears to be kept up to date with on-site training for live-in carers. The management arrangement has improved considerably over the last year and there is good communication with clients and their families.

Reply from Lisa McDonald at Manorcourt Homecare (Hornchurch)

I would like to thank you for taking the time to send this review.

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Review from Paul C (Brother of Client) published on 7 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the service at Manorcourt. Supplies for my sister.

Reply from Lisa McDonald at Manorcourt Homecare (Hornchurch)

Many thanks for taking the time to submit your review.
We appreciate all comments received.

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Review from B T (Client) assisted by family/friend published on 23 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On the whole, excellent staff who are caring. The management is excellent and supportive.

Reply from Lisa McDonald at Manorcourt Homecare (Hornchurch)

Many thanks for taking the time to complete this review.

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Review from William S (Son of Client) published on 26 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Exceptional quality of staff and service.

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Review from Penny E (Daughter of Client) published on 2 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Manorcourt Homecare have been brilliant. Always available if we had any concerns regarding mum. I can honestly say that my mum's carer has given my mum a quality of life that she definitely would not have if she was in a nursing home. Regularly reviewed my mum's care plan to ensure that it was appropriate
as her condition changed. I would recommend Manorcourt Homecare to anyone who needs live in care.

Reply from Lisa McDonald, Registered Manager at Manorcourt Homecare (Hornchurch)

Many thanks for taking the time to submit your review.

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Review from M B (Client) assisted by family/friend published on 2 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Care was carried out efficiently with no problems.

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Review from Tracy H (Daughter of Client) published on 8 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been assigned two fabulous carers. We cannot fault any aspect of their care. They are compassionate, kind, highly experienced and professional. We have further been supported by other carers. They have gone above and beyond in accommodating our wishes in providing consistent care for our parents.
We are truly happy and satisfied with the care and respect we have received.

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Review from Carol H (Daughter of Client) published on 13 October 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From initial contact with the agency to implementing our Father's care requirements, everyone at Manorcourt has provided an excellent standard of service. The team of carers Dad now has in place look after him with warmth, friendliness and compassion. The office and coordinator team are always professional
and supportive. The care provided for Dad over these last few weeks has meant he is happy and well in his home. Long may it continue.

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Review from Gillian WB (Client) published on 10 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff from top-down have had an input into facilitating my care. This has been done with dignity, support and at times extreme understanding. I am not your 'generic' service user. (I believe) I am not (technically) retired, and have mental issues and disabilities that are both variable and complex
to understand. With communication and both carer, coordinator, and manager, I learnt to accept my needs and care that was necessary for my physical and mental well-being. This has been a road of discovery and I am grateful going forward that I have Manorcourt Homecare (Hornchurch) as support and full time live in carers.

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Review from Ernie R (Client) published on 7 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been receiving care for the last 10-11 years due to several health problems. It was always running very smoothly and satisfactory at first. I only needed help with one call in the morning but over time with my health deteriorating (with a heart attack, blood clot and fluid on my lungs over the
years), I now have 3 carers every day, AM, lunch and evening. I am quite mobile, having a mobility scooter to get out on. Also my children visit when they are able to, which keeps me active. I am very happy with the service I am receiving. There was a time when we and carers were not happy due to a new manageress they employed, she had a really bad attitude towards everybody. Now she has gone, it seems the company, with the new manageress is running very smoothly again. Also, most of the carers seem to be very good. I am quite happy the way things are running. The carers are my lifeline.

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Current Review Score: 9.4 (9.419)

Overview of Review Score

The Review Score of 9.4 (9.419) out of 10 for Manorcourt Homecare (Hornchurch) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.419 for Manorcourt Homecare (Hornchurch) is calculated as follows: ( (64 Excellents x 5) + (30 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) + (4 Very Poors x 1) ) ÷ 105 Ratings = 4.419

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Manorcourt Homecare (Hornchurch) is based on 17 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (6)

Meet the Team (6)

Emma

Emma Murray

Job Title: Branch Manager

Coming soon

Kim

Kim Strange

Job Title: Administrator

Joined: 2008

I have an NVQ 3 in Customer Service and an NVQ 3 in Palliative Care. I joined Manorcourt Homecare based on a strong recommendation from a former colleague. Previously, I spent 31 years in various roles in a bank, including team leader and training officer. In my role, organization and daily workload prioritization are crucial. Outside of work, I enjoy time with family and friends, reading, and family holidays.

Lynne

Lynne Pritchard

Job Title: Team Leader

Joined: 2013

I decided to work at Manorcourt Homecare after being my Dad’s main carer for three years. Before joining, I was a stay-at-home mom. To be good in my role, one needs to be organized, able to prioritize, and proficient in multitasking. My biggest career highlight has been becoming a team leader. Outside of work, I enjoy spending time with my family to unwind.

Julie

Julie Clark

Job Title: Medication Officer

Joined: 2008

I have Level 2 Safe Handling of Medication training. I chose to work at Manorcourt Homecare based on a family recommendation. To excel in my role, one needs to work independently and multitask in a team. Outside of work, I unwind by spending time with my family and at the gym.

Karen

Karen Chambers

Job Title: Coordinator

Joined: 2004

In my role, I believe it's crucial to work well as part of a team. Outside of work, I enjoy spending time with my family and grandchildren.

Lynn

Lynn Brockwell

Job Title: Coordinator

Joined: 1996

Being a strong team player is crucial for my role, and a good branch manager collaborates effectively.

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