Manorcourt Homecare (Hornchurch)

58 Station Lane, Lodge House, Hornchurch RM12 6NB
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9.4 74 Reviews
  • Manorcourt Homecare (Hornchurch), Hornchurch
Manorcourt Homecare (Hornchurch) is the division of Healthcare Homes which specialise in providing care services for people who wish to remain living in their own homes for as long as possible.

The division offer services throughout East Anglia and Greater London and can provide assistance with: Personal care routines such as bathing and dressing; Domestic tasks such as washing, ironing, cleaning, cooking and shopping; Support services; Day centre services; Placements into residential care homes

Whether you require assistance on a regular or temporary basis, a flexible range of services means that carers can provide as little or as much support as is needed, for as long as required.

Care workers are all meticulously trained to provide the highest standards of care to meet strict quality requirements, including those laid down by the The Health & Social Act 2008.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Emma Murray (Branch Manager)

Manorcourt Homecare (Hornchurch) Reviews (74)

9.4

Manorcourt Homecare (Hornchurch) has a Review Score of 9.4 (9.409) out of 10, based on 16 reviews in the last 2 years.
Over all time Manorcourt Homecare (Hornchurch) has 74 reviews.

Overall Experience
  • 42
  • 29
  • 2
  • 0
  • 1
Date Published
  • 74
  • 12
  • 12
  • 16
  • 58
Reviewer Connection to Manorcourt Homecare (Hornchurch)
  • 26
  • 22
  • 10
  • 3
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 74, showing 21-40
Review from Steve H (Nephew of Client) published on 6 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Professional and caring approach.
Reply from Sarah Kendrick, Branch Manager at Manorcourt Homecare (Hornchurch)

Thank you so much for this lovely review! I will pass this along to the carers, as feedback like this makes their day!

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  • Treated with Dignity
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Review from A W (Client) assisted by family/friend published on 3 August 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Good overall service.
Reply from Sarah Kendrick, Branch Manager at Manorcourt Homecare (Hornchurch)

Thank you so much for taking the time to share your experience of the service we provide. I am so pleased that you are satisfied with the service. I will pass this on to the team, as it really makes their day to get positive feedback.
Many thanks.

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Review from R S (Son of Client) published on 20 July 2022 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Manorcourt always try their utmost to give your loved ones a regular carer, where a good relationship and trust is formed. Their staff have always been happy, cheerful and positive. Great bunch of hardworking carers. They are quick to update care plans if needed and do regular checks with clients and
families. Great at timekeeping.
Reply from Sarah Kendrick, Branch Manager at Manorcourt Homecare (Hornchurch)

Thank you so much for such a lovely review! I will pass this on to the care team involved with Dad's care, it will make their day!

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Review from V C (Daughter of Client) published on 8 July 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We have been very impressed with the service our mother received from Manorcourt Homecare over the past year. The management and staff acted professionally and efficiently at all times were punctual with their visits and completed their tasks competently, whilst treating her with dignity and respect.
This included comforting and helping her when she suffered from a major stroke from which she sadly passed away in April this year.
We would have no hesitation in recommending Manorcourt Homecare as a professional and competent care agency.
Reply from Sarah Kendrick, Branch Manager at Manorcourt Homecare (Hornchurch)

Thank you so much for your kind words. I know that the Carers really enjoyed the time they spent with Mum. We all wish you the very best for the future.

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Review from Margaret S (Sister of Client) published on 30 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very happy with the team. They are very helpful to my sister and they try hard to assist in all her daily needs.
Reply from Sarah Kendrick, Branch Manager at Manorcourt Homecare (Hornchurch)

Thank you so much for this lovely review! I will pass this on to our fantastic team, feedback like this makes our day.

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Review from V P (Client) published on 28 April 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have no complaints regarding my care. All of the carers are polite and considerate and carry out their duties well.
Reply from Sarah Kendrick, Branch Manager at Manorcourt Homecare (Hornchurch)

Thank you so much for taking the time to review the service received. I will make sure this is passed on to the care workers involved. Thank you again!

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Review from P B (Wife of Client) published on 21 April 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very good and helpful.
Reply from Sarah Kendrick, Branch Manager at Manorcourt Homecare (Hornchurch)

Thank you so much for your kind review. I am so pleased to hear that your experience with Manorcourt Care has been such a positive one!

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Review from J R (Client) published on 21 February 2022 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
We are saddened that one or two of the most considerate carers have left the company recently, to the detriment of the overall standard of care.
Reply from Sarah Kendrick, Branch Manager at Manorcourt Homecare (Hornchurch)

Great to talk directly with you yesterday and understand the areas of concern. I am really pleased that we have agreed a plan of approach which works for you and that you are primarily pleased with the service you receive.
Thank you for the really lovely things you said about our carers, I have passed them on.

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Review from C B (Partner of Client) published on 21 February 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Friendly professional and always willing to help clean. Always wearing required protection.
Reply from Sarah Kendrick, Branch Manager at Manorcourt Homecare (Hornchurch)

Thank you for taking the time to submit this lovely feedback!

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Review from Alan N (Brother of Client) published on 18 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister has had carers from Manor Court for over 10 years, she suffered from schizophrenia for 54 years and as her physical state got poorer she ended up having four visits a day from carers, she passed away two days before Christmas. The care shown by all the carers was excellent, caring and thoughful,
they treated my sister with dignity at all times. The office staff were excellent when I rang them, especially with dealing with her controlled drugs. I can't thank them enough!
Reply from Sarah Kendrick, Branch Manager at Manorcourt Homecare (Hornchurch)

Thanks Alan for your really thoughtful review. I have passed on your thanks to all the team. I know all the carers enjoyed their visits with your sister.

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Review from E B (Wife of Client) published on 13 December 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very pleasant, polite ladies.
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Review from Paul C (Son of Client) published on 17 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have all been thrilled, touched and grateful beyond words for the love, care and attention which his carer has shown him. Every day has been one with a compassionate mind and thoughtful approach so as to always maintain his dignity and enjoyment of his home, garden, cat and life without his much-loved
wife.


She has managed the seemingly impossible, by always having an immaculate, warm and loving home whilst breezing through the care routine for my father without complaint or comment. Her laugh, smile, wise words and good humour will be much missed on Gladstone Road.

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Review from Jo M (Daughter of Client) published on 21 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt and uncle both needed carers and were initially given another company which I wasn’t happy with. We took the leap of faith using Manorcourt and couldn’t be happier. Everyone from the carers to the office staff are so caring, taking their time and making you feel valued. The lady in the office
has been an immense help, really going above and beyond ensuring that there was a continuity of care and that the medical side of things ran smoothly. The carers have been so lovely, taking their time and treating my aunt and uncle with dignity and compassion. I really cannot rate Manorcourt highly enough. Such personal service that really goes a long way to giving me peace of mind and confidence in them.
Reply from Lisa McDonald, Branch Manager at Manorcourt Homecare (Hornchurch)

Thank you for taking the time to submit your review. All reviews are highly valued and it is great to receive such positive feedback. Thank you.

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Review from Christine H (Daughter of Client) published on 12 August 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
The carers always respected my mother and she looked forward to their visits.
They were reliable and reported any concerns when they visited.
The management of her medical needs was very good and responses to any changes were made quickly.
Reply from Lisa McDonald, Branch Manager at Manorcourt Homecare (Hornchurch)

Thank you for taking the time to submit a review of our service, all feedback is appreciated.

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Review from J S (Client) published on 29 July 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very caring. Reliable. Helpful.
Reply from Lisa McDonald, Branch Manager at Manorcourt Homecare (Hornchurch)

Thank you for taking the time to submit your review, we welcome all feedback to enable us to improve our service where required.

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Review from B H (Mother of Client) published on 21 April 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very caring agency. Good live in carers. They try very hard to meet the needs of their clients.
Reply from Lisa McDonald, Branch Manager at Manorcourt Homecare (Hornchurch)

Thank you for taking the time to review the Live In Service, all feedback is welcomed to enable us to make any improvements that are required to our service.

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Review from S A (Daughter of Client) published on 30 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has received extremely good care during the past year. In particular, her main carer has been wonderful. It has been so reassuring for our family that she is being looked after so well, especially during the lockdown when it has been difficult to visit her ourselves.
Reply from Lisa McDonald, Branch Manager at Manorcourt Homecare (Hornchurch)

Thank you, S A, for taking the time to submit a review regarding the care your mother has been receiving. We appreciate all feedback.

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Review from Hazel D (Daughter of Client) published on 30 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both my mother and myself continue to be very happy with the service provided by Manorcourt Homecare (Hornchurch). The main live-in carer has been fantastic and goes above and beyond to provide a very high standard of care for my mother. This has been especially comforting during the long periods of
lockdown when I have been unable to have face to face contact with my mother. I have always found the managerial staff to be very receptive and helpful. I have really appreciated the managed handovers as this has given me confidence regarding continuity of care when the main carer is away. Thank you very much Manorcourt Homecare (Hornchurch).
Reply from Lisa McDonald, Branch Manager at Manorcourt Homecare (Hornchurch)

Thank you, Hazel, for taking the time to submit your review. We hope that you will be able to have face to face contact with your mother again soon.

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Review from Maureen C (Client) published on 2 March 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have had lovely care with all the carers who have come into me since I was taken ill and I wish to thank them for their care.
Reply from Lisa McDonald, Branch Manager at Manorcourt Homecare (Hornchurch)

Thank you for taking the time to send your lovely review of our service. We encourage all feedback to allow us to make improvements where required.

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Review from Kevin W (Son of Client) published on 26 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found the team very caring and loving towards the care of my mother 24/7. Manorcourt Homecare management and staff were extremely professional all the time and would go out of their way for you all the time with care and any concerns. I would definitely recommend Manorcourt Homecare going forward.
Reply from Lisa McDonald, Branch Manager at Manorcourt Homecare (Hornchurch)

Thank you, Kevin, for taking the time to submit this review. It was our pleasure to care for Mum.

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Current Review Score: 9.4 (9.409)

Overview of Review Score

The Review Score of 9.4 (9.409) out of 10 for Manorcourt Homecare (Hornchurch) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.409 for Manorcourt Homecare (Hornchurch) is calculated as follows: ( (58 Excellents x 5) + (24 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) + (4 Very Poors x 1) ) ÷ 93 Ratings = 4.409
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Manorcourt Homecare (Hornchurch) is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Jan 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (6)

Meet the Team (6)

Emma

Emma Murray

Job Title: Branch Manager

Coming soon

Kim

Kim Strange

Job Title: Administrator Joined: 2008

I have an NVQ 3 in Customer Service and an NVQ 3 in Palliative Care. I joined Manorcourt Homecare based on a strong recommendation from a former colleague. Previously, I spent 31 years in various roles in a bank, including team leader and training officer. In my role, organization and daily workload prioritization are crucial. Outside of work, I enjoy time with family and friends, reading, and family holidays.

Lynne

Lynne Pritchard

Job Title: Team Leader Joined: 2013

I decided to work at Manorcourt Homecare after being my Dad’s main carer for three years. Before joining, I was a stay-at-home mom. To be good in my role, one needs to be organized, able to prioritize, and proficient in multitasking. My biggest career highlight has been becoming a team leader. Outside of work, I enjoy spending time with my family to unwind.

Julie

Julie Clark

Job Title: Medication Officer Joined: 2008

I have Level 2 Safe Handling of Medication training. I chose to work at Manorcourt Homecare based on a family recommendation. To excel in my role, one needs to work independently and multitask in a team. Outside of work, I unwind by spending time with my family and at the gym.

Karen

Karen Chambers

Job Title: Coordinator Joined: 2004

In my role, I believe it's crucial to work well as part of a team. Outside of work, I enjoy spending time with my family and grandchildren.

Lynn

Lynn Brockwell

Job Title: Coordinator Joined: 1996

Being a strong team player is crucial for my role, and a good branch manager collaborates effectively.

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