Manorcourt Homecare (Hornchurch)

58 Station Lane, Lodge House, Hornchurch RM12 6NB
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9.4 74 Reviews
  • Manorcourt Homecare (Hornchurch), Hornchurch
Manorcourt Homecare (Hornchurch) is the division of Healthcare Homes which specialise in providing care services for people who wish to remain living in their own homes for as long as possible.

The division offer services throughout East Anglia and Greater London and can provide assistance with: Personal care routines such as bathing and dressing; Domestic tasks such as washing, ironing, cleaning, cooking and shopping; Support services; Day centre services; Placements into residential care homes

Whether you require assistance on a regular or temporary basis, a flexible range of services means that carers can provide as little or as much support as is needed, for as long as required.

Care workers are all meticulously trained to provide the highest standards of care to meet strict quality requirements, including those laid down by the The Health & Social Act 2008.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Adult Home Care (18+)
  • Respite Care

Personal Care & Household Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Domestic Services / Home Help
  • Call in Service
  • Cleaning Service
  • Companionship
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Sit in Service

Other Care Provided

  • Older Person Care
  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge
  • High Dependency Care, two carers attending

Funding & Fees

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Emma Murray (Branch Manager)

Manorcourt Homecare (Hornchurch) Reviews (74)

Total of 74, showing 41-60
9.4

Manorcourt Homecare (Hornchurch) has a Review Score of 9.4 (9.419) out of 10, based on 18 reviews in the last 2 years. Over all time Manorcourt Homecare (Hornchurch) has 74 reviews.

Overall Experience

  • 42
  • 29
  • 2
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  • 1

Date Published

74
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56

Review from Kath W (Daughter of Client) published on 4 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We found the home care service to be reliable and supportive. We requested this particular agency and we have no regrets. Thank you to all of the staff that were involved in Mum's care.

Reply from Lisa McDonald, Branch Manager at Manorcourt Homecare (Hornchurch)

Thank you for taking the time to submit this lovely review. It was our pleasure to support Mum to remain in her own home.

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Review from R S (Client) assisted by family/friend published on 3 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have someone to help with cleaning my home. Always on time and always does a lovely job. I like the fact it is the same lovely lady each time. Thank you.

Reply from Lisa McDonald, Branch Manager at Manorcourt Homecare (Hornchurch)

Thank you for taking the time to submit such a lovely review.

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Review from Kathleen H (Client) published on 1 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are most professional. Times kept are good. Always asked if this needs to be changed at any time. Always in uniform and looking smart and masks are worn throughout the visit. Amazed at what the girls get done in their 30 minutes.

Reply from Lisa McDonald, Branch Manager at Manorcourt Homecare (Hornchurch)

Thank you for taking the time to submit such positive comments.

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Review from David A (Son of Client) published on 16 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We have found the service to be of a high standard and the carers to be thorough, very kind and thoughtful. This has allowed my sister and I to relax in the knowledge that our parents are being well looked after.

Reply from Lisa McDonald, Branch Manager at Manorcourt Homecare (Hornchurch)

Thank you for taking the time to submit a positive review.

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Review from S T (Friend of Client) published on 15 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service.

Reply from Lisa McDonald, Branch Manager at Manorcourt Homecare (Hornchurch)

Thank you for taking the time to submit your review.

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Review from R Y (Nephew of Client) published on 6 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt has had visiting carers for some years from Manorcourt, and they have looked after my aunt well. The team of visiting carers have been efficient, caring and kind and the visiting manager (now retired) has been excellent. We have had a live-in-carer for almost a year - started 26/06/19. The manager
of the live-in-carer is very good, as are the live-in-carers. The care, attention and kindness of the live-in-carers are very good.

Reply from Lisa McDonald, Registered Manager at Manorcourt Homecare (Hornchurch)

Many thanks for taking the time to send your comments about our service.

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Review from K E (Client) published on 1 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In the two months of use, I have found the service provided by Manorcourt Homecare to be satisfactory in every way.

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Review from Brenda J (Client) published on 19 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very worried in these times but it is good to have someone to chat to help still.

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Review from P E (Sister-in-law of Client) published on 27 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since the first meeting with the Managers, I felt quite confident that I would be able to approach them with any queries or problems. Fortunately, my Sister in Law does not require much more than minimum care, however, it is important that she has a communication of the carer each day. Due to the pandemic,
we are restricted regarding visits but still talk daily via phone. Should she require more care in the future I am sure I would be given the information from the care managers.

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Review from Marilyn W (Friend of Client) published on 20 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Manorcourt has helped care for my 91-year-old uncle - 5-days a week for many months.
Following the Covid19 outbreak, and my need to self isolate thereby having no hands-on contact, they accommodated a 7-day per week care package to include extra duties including laundry etc the jobs I usually take
care of.
I cannot praise them highly enough; I feel completely secure leaving his care in their hands. Thank you and keep safe.

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Review from K W (Client) published on 17 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found this service excellent and can't fault it.

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Review from John G (Brother-in-law of Client) published on 26 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers were first class. They communicated with my sister-in-law and ourselves and reported problems immediately and we were then contacted by the office staff. Times were kept and reports were accurate and medicines were given correctly. The office staff were excellent when contacted about a problem
and dealt with the incident promptly.

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Review from A O (Daughter of Client) published on 16 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Manorcourt Homecare carers have all shown to be competent and caring and look after my Dad extremely well and have given me great comfort to know I do not have to worry so much about him whilst in their care.

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Review from Vanda M (Daughter of Client) published on 5 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers are all kind and caring and extremely reliable and professional. It is a great comfort to my sister and I, to know that our mum is being so well cared for when we cannot be there. Thank you.

Reply from Lisa McDonald, Manager at Manorcourt Homecare (Hornchurch)

Thank you for taking the time to give feedback on the service we provide, this helps us to improve upon our service wherever required.

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Review from M I (Client) published on 22 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of the care that I receive from Manorcourt is extremely good. The carers are excellent and nothing is too much bother for them. They are all polite and friendly and respect my dignity. The office staff are always polite and helpful whenever I phone and if I have a problem, it is always
dealt with very efficiently.

Reply from Lisa McDonald at Manorcourt Homecare (Hornchurch)

Thank you for taking the time to send a review. I am pleased to hear that you are happy with the service you are receiving.

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Review from J W (Client) assisted by family/friend published on 18 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the carers to be thoughtful, kind and respectful. They are always cheerful and friendly. Altogether satisfactory.

Reply from Lisa McDonald at Manorcourt Homecare (Hornchurch)

Thank you for taking the time to complete a review. It is great to hear you're happy with the carers and service being delivered.

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Review from M I (Son of Client) published on 18 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Manorcourt were tireless in their efforts to provide my mother with the care and support she needed at home. The carers were professional and kind as they provided 24-hour care to my mother in her own home.

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Review from Keith T (Father of Client) published on 11 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Happy with the level of care provided by the company.
Kept up to date with changes in staff and what replacements are being done in respect of my son's needs.

Reply from Lisa McDonald at Manorcourt Homecare (Hornchurch)

We thank you for taking the time to send your review as we value all customer feedback to enable us to continually make improvements to our services.

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Review from T A (Client) published on 11 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have looked after me for approximately two years and I cannot fault them. The only thing that worries me is the amount of money involved. At my age (89) it is a big worry.

Reply from Lisa McDonald, Branch Manager at Manorcourt Homecare (Hornchurch)

Many thanks for your review. We base our pricing on a competitive basis and being comparable to residential and nursing homes. We are very pleased you are happy with the service we offer to you.

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Review from S W (Daughter of Client) published on 26 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I needed a live-in carer for my 97-year-old mother unexpectedly for a month.
After a careful home assessment, a very nice girl was allocated to look after my mother who is not the easiest of people.
She was extremely patient with her, totally trustworthy and looked after her extremely conscientiously.
She
also did light housework as well.

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Current Review Score: 9.4 (9.419)

Overview of Review Score

The Review Score of 9.4 (9.419) out of 10 for Manorcourt Homecare (Hornchurch) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.419 for Manorcourt Homecare (Hornchurch) is calculated as follows: ( (64 Excellents x 5) + (30 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) + (4 Very Poors x 1) ) ÷ 105 Ratings = 4.419

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Manorcourt Homecare (Hornchurch) is based on 17 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (6)

Meet the Team (6)

Emma

Emma Murray

Job Title: Branch Manager

Coming soon

Kim

Kim Strange

Job Title: Administrator

Joined: 2008

I have an NVQ 3 in Customer Service and an NVQ 3 in Palliative Care. I joined Manorcourt Homecare based on a strong recommendation from a former colleague. Previously, I spent 31 years in various roles in a bank, including team leader and training officer. In my role, organization and daily workload prioritization are crucial. Outside of work, I enjoy time with family and friends, reading, and family holidays.

Lynne

Lynne Pritchard

Job Title: Team Leader

Joined: 2013

I decided to work at Manorcourt Homecare after being my Dad’s main carer for three years. Before joining, I was a stay-at-home mom. To be good in my role, one needs to be organized, able to prioritize, and proficient in multitasking. My biggest career highlight has been becoming a team leader. Outside of work, I enjoy spending time with my family to unwind.

Julie

Julie Clark

Job Title: Medication Officer

Joined: 2008

I have Level 2 Safe Handling of Medication training. I chose to work at Manorcourt Homecare based on a family recommendation. To excel in my role, one needs to work independently and multitask in a team. Outside of work, I unwind by spending time with my family and at the gym.

Karen

Karen Chambers

Job Title: Coordinator

Joined: 2004

In my role, I believe it's crucial to work well as part of a team. Outside of work, I enjoy spending time with my family and grandchildren.

Lynn

Lynn Brockwell

Job Title: Coordinator

Joined: 1996

Being a strong team player is crucial for my role, and a good branch manager collaborates effectively.

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