Manorcourt Homecare (Thetford)

It's early days for dad with this care provider and so far so good. Carers arrive as per schedule and are so kind to dad. It's lovely to hear how they interact with him. Dad checks his schedule diligently so knows who is coming and when. At times, the time changes but it's to dads advantage as he doesn't like a late evening call. Carers are more than happy to have banter with him and report any concerns. We were apprehensive about carers coming into our home to help care for dad but we've found the experience so far to be positive. Staffing issues have had slight impact on who provides care but it's not enough to say it's problematic at this stage. Communication with office has been good.

Very good

The care received has declined over the years. The carers do not provide high-quality care, and on many occasions, we've had to make calls and reports about the poor service received on simple tasks that they are here to provide. On many occasions, our family have come in and have found my nan with dirty clothes or bedding, and even faeces on her hands, not long after the carers have already been in. Not only have we experienced the above issues, but we have also experienced the carers wrongly administering her medication too. The carers have broken many belongings whilst caring for my nan, and it's taken months to get these items replaced. We understand things can go wrong, but it seems to be a regular occurrence. We've had multiple meetings to address this, yet nothing seems to change or improve.

The service I have received with several staff over the past 8 months, has never been less that satisfactory, and generally excellent so I have put good overall.

Overall service is satisfactory and my father has become very fond of a few carers. when told his care plan was being moved to a different provider he became very upset. So overall my dad is happy which to us means everything.

Thank you all.

Turned up on time and went through paperwork ok. Went through the interview ok, and if we had any problem we disgust it. Happy with her performance.

The girls treat me really well I have had to have something sorted which was I think I get on well with you all office staff included. Thank you

All the carers who visit my wife are superb. They are caring, careful, diligent and very professional,. They make her feel like a human being. It is the administrative support that lets Manorcourt down. Weekly schedules are not received on time, are never accurate and are constantly being changed. We are not notified of any changes. 'Out of hours' was contacted last saturday and nobody called back. Flyers are sent out with glowing spelling mistakes.

I am satisfied with the treatment I am getting. All staff are very helpful.

Manorcourt staff are wonderful, caring people who I would be lost without.

If carers are very late or calls cancelled no notification from office! Otherwise, service good.

I would be intrigued to know a week's worth of visits as not sure they are spending the time allocated to my Dad on some visits.

I have been using Manorcourt Homecare for nine years. Not sure what I'd do without them!

We have only used this service since last November, the carers who come to assist my husband appear very good at their work. They have certainly helped him mentally after his recent hospital stays. He looks forward to the days they visit.

Only on one occasion has a situation arisen of which was sorted satisfactorily. That is why good was crossed. I get on with all the girls and they are very good to me.

Very happy with the service provided and the ability to fit in extra jobs if time permits. Unfortunately, a cancellation wasn't recorded and the carer turned up.

From the start of my wife's bed care, I found the carers to be professional, thoughtful and empathetic, always mindful of my wife's condition and wishes. They are very good communicators, working well as a team, helping to keep any discomfort, eg through necessary rolling, to a minimum. They are polite, courteous and caring. There were three visits a day and they never failed to visit.

The carers at Manorcourt continue to provide excellent care for my grandmother. They are proactive and help with so much. It's very reassuring to know that my grandmother has carers who genuinely care. Thank you for all your help.

Thank you for all the hard work and kindness you show to my dad. We as a family and my dad himself, value all the care which you provide. Thank you.