Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset)

I have had three lovely ladies from February to July coming in twice a day. I have had both hips replaced and have found their help invaluable whilst I recovered. I will recommend the service to anyone who needs help. They certainly helped my recovery.

My mother has had care from Home Instead for several months. The manager has been extremely helpful. The office staff are friendly and efficient and the carers who visit mum are kind and caring. everyone has responded to queries and suggestions quickly and willingly. It has really been a positive experience. It has taken away a lot of anxiety for both of us and I'm completely confident that my mum is getting such good care.

The carers provide a good service, they respect the independence, take an interest and do little jobs that are becoming difficult. They are willing and kind.

All concerned were considerate, kind and I found their service excellent.

Even though I have only used Home Instead for 4 weeks, the carers and management have been extremely sympathetic to my wife's requirements and needs. They have been very informative of any ranges that have been made to schedules and I am always made aware if there have been any issues. The carers and management always come across as professional and very friendly which really helps when it comes to caring for my wife.

Very happy with the service provided and the staff involved. The carer they have given us is beyond excellent, caring and genuinely enjoys working with my dad. He trusts her completely and we are very confident in her abilities. The office staff give us all the information we need regarding schedules and holidays etc. well in advance so we are able to respond accordingly. Thank you all very much for treating my dad with dignity and care.

All staff including office staff were very professional and able to satisfy any concerns that I may have had.

I have used Home Instead for the past 5 months and from the initial contact, I have been extremely satisfied with the care and professionalism they have shown me and my family. The two caregivers that I have are like a breath of fresh air and just what I needed to help me return home and regain my confidence. All of the administration staff are just as professional and nothing is too much trouble for anyone in the company.

The carers are very friendly and attentive and always pleased to do what I want. Timekeeping is always excellent and with an up to date rota every fortnight I know who is coming, which is very important to me. The office staff are very supportive and quick to sort out any issues that arise.

My caregiver is excellent. She does everything that is asked of her. The service is excellent and I could not ask for anything better. All of the caregivers go out of their way to help me.

We use Home Instead at home in Stockport. When away, we use caregivers from the local office to either a hotel or to our motorhome on a campsite. This is a little known but excellent service. Our latest holiday was to the Grand Atlantic Hotel, Weston-super-Mare. The organisation prior to the holiday was helpful, efficient and pleasant. The contract arrangements done on arrival went smoothly. We had a caregiver on arrival, in the mornings and evenings. She was kind, helpful and very gentle with my wife. Home Instead enable us to go away and have great holidays.

I have used Home Instead for 2 years and I have found them to be very professional and reliable. The carers I have used are equally so.

I love that Gran has only a few carers, so a great continuity of care. They know her so well that I really don't have to worry any more. I would recommend them to anyone. I can't thank them enough for looking after both my Gran and my immediate family too.

My wife has 5 girls that all do a good job, but the girl that comes in Monday, Tuesday, Wednesday, Thursday, Friday and every other Saturday is excellent and goes above and beyond. Always leaving my wife in a good mood.

I was very pleased with Home Instead. The carers that visited me were like friends, I always looked forward to seeing them and chatting to them. I do not need help now, but I should miss them.