Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset)

My review on Home Instead and care workers. My care pro helps me on Tuesdays and Thursdays cleaning, cooking, companionship and home help, walks in the parks and trips to the seafront. She is lovely, we have a good working relationship. She understands me and how I think. She is very helpful to me. Care Pro are great, I have been with Home Instead for one year now, I have met a few staff, care pros and team leaders. All seem very nice and helpful. The cate service is very vital for day-to-day recovery. I recommend Home Instead to anyone who needs care and support.

We started Home Instead in May 2022 when my mother, then ninety-nine, had a fall. They come every day to get Mum up, washed, dressed, make breakfast and tidy up. All the girls are excellent, kind and very professional. I couldn't manage without them (as I care for my husband who suffered a stroke).

c) The one area where occasionally we have experienced a difficulty concerns relating to my mum - if the carer is 'too chatty' or Mum feels she is being treated as a child, she doesn't like that!

My dad has a Home Instead carer for an hour mid morning and another hour later in the afternoon on three days each week. Their visits are mainly for companionship, food preparation and washing up afterwards. I recently had the pleasure of meeting two of the three regular carers during their visits and they were a joy to be with! Dad enjoys their company and looks forward to their visits during the days when my siblings and I can’t be there: although he is very much a family man, the carers have brought new interest to Dad’s life and are such lovely company. They are so kind, thoughtful, amusing and easygoing: the time flew past when I met them and, although I had never seen either of them before, it was like being with old friends! I haven’t met the third carer yet but I know Dad enjoys her visits very much, too!

Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset) provided excellent care to my father. I would highly recommend them. Their staff not only looked after Dad at home but also helped with house work which allowed Mum, Dad's main carer, to spend more time with Dad. Their local manager was very approachable and helpful, taking time to answer questions even at the weekend.

Exceptional care from staff.

We're very happy with all the care we receive, very reliable and helpful.

Home Instead helped us with dad's care for nine months. During this time, dad was diagnosed with vascular dementia with Parkinson-isms and Alzheimer's. Communication was excellent between carers and family and also the admin team. Having the same regular carers was also great for dad. Always kind, patient and genuinely caring, not only about dad but the strain this cruel disease puts on the family too. Dad's carers and the admin team, were incredibly supportive of me as the local daughter, especially when things deteriorated. I would not hesitate to recommend the Home Instead, Weston-Super-Mare team to others.

All very good and kind. Understanding.

Home Instead assist me in caring for my mother, who is 93 and living with dementia. Since using Home Instead, they have stuck by the initial discussion and agreement to how my mother should be cared for and at times have gone beyond what is expected of them. In September 2022, My mother fell really ill and was basically paralysed, the Home Instead team were amazing, they stepped up without being asked and were a massive support for my mother and myself.

We've been really delighted with their service which has allowed my 96 year old Mum to stay in her own home.

My mum was supported at home for just over 6 months by Home Instead. Sadly they only had regular availability for two mornings, and we had to rely on help from less suitable sources for other visits. They were able to help out during holidays with extra visits. All the staff were professional and friendly and mum liked them all. Mum was always treated with respect and kindness. The girls who visited never rushed Mum and stayed their full allocated time. The support received gave the family peace of mind and I would say they all went the extra mile for Mum. We were able to follow the care given on their customer portal. Whenever I spoke to the office I was dealt with professionally and courteously and any arrangements were always honoured. Sadly Mum deteriorated and needed full-time care, but I would recommend Home Instead to anyone looking for home care.

Home Instead has been supporting and caring for Mum for a while. We have been very pleased with the care she has received from Home Instead and would be happy to recommend them. Home Instead has always tried to match the carers to Mum, looking at Mum’s life and her likes and then finding a carer to suit. They try their best to keep to the same carers, so Mum can welcome them into her home as friends. This also helps with the care she receives as it becomes consistent.

Very efficient and very impressed with all the carers who came to the house to assist my mother.

Very prompt response and contact all through, including the overnight carer.

I asked for help from Home Instead following a stay in hospital with pneumonia. I live alone and found difficulty with independent living. My family do not live locally and I am reluctant to call on them for help. The care manager interviewed me and matched me with perfect people who I felt I could trust and have been unfailingly supportive and helpful

We used Home Instead to support my mother-in-law for several years. We cannot fault the service we received. My mother-in-law got on well with her carers and they were always there for us when she had a problem.

Choosing Home Instead as the carers for my mother is the best thing we could ever have done for our mother who has dementia. Neither my brother nor I live nearby and so, particularly during the pandemic, we have been totally reliant on the care given by the carers and they are quite frankly exceptional in every way. My mother regards her carers as her friends - the trust is such that has developed. For myself, there is an immense worry that is associated with trusting other people with the care of such a precious person as your mother, my worries evaporated when I met the carers and when I speak to my mother daily. She is happy, cared for, cooked for, loves the company and most importantly feels valued and secure. I cannot thank all at Home Instead for this level of care. I do not deal so much with office matters, that is my brother's job, but he finds all to be accommodating and informative and we get regular updates. I cannot speak highly enough about Home Instead - they have made such a difference.

Home Instead has been supporting and caring for my in-laws for almost 2 years and have always been professional, compassionate and met all their needs throughout. Their carers have provided an excellent standard of care and supported them through the peaks and troughs. The office has always answered any queries swiftly and was able to meet any additional requests, you are never made to feel it is too much trouble. This has been a high quality, efficient service supporting individuals and families with a fantastic standard of care. They have maintained this throughout the pandemic and never let us down. Thank you.

I have already recommended Home Instead to two of Dad's friends who are equally delighted by the service they receive and I would not hesitate in recommending you again.