Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset)

Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset) have looked after both my mother and my aunt. I cannot praise them highly enough. Their care givers have looked after both of them with such kindness and compassion. They have been thoughtful and proactive in anticipating their needs and really care about their well-being. My sister and I live at some distance from Weston and it has given us such peace of mind to know that the care givers are "on the ground" keeping an eye on them. When crises in their health have occurred Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset) have just swung into action immediately and taken care of the situation until we could get there. We could not have coped over the last few years without them.

Awesome! So many instances where the carers go the extra mile such as calling me and lodging concerns. Just one example, when my father died, my mother's lift didn't turn up to take her to see him at the Chapel of Rest and that day's carer took control and drove her there so she didn't miss her appointment. The Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset) policy of matching up carers to the client and then sending the same ones, helps enormously. Despite my mother's dementia, she is able to remember her carers and feels that she has a personal relationship with them.

I have no hesitation recommending the Home Instead service for any of your care needs.

All of the team at Home Instead have been superb throughout the time that they were supporting mum. As mum needed more support the caregivers responded to ensure mum was safe and able to stay in her independent living accommodation as long as possible. As well as vital health and safety support they brightened her day and helped her mental health and well being. The office team played a big part too in ensuring consistent and extra cover in difficult circumstances, sometimes at short notice, and in providing training where needed to ensure the caregivers could do what was needed. Mum nor I can thank them enough for all the help and support provided. Having continuity in the caregiving team was important to mum and Home Instead never failed in this.

I've been extremely satisfied with the service provided and the care, kindness, patience and compassion consistently shown by all the caregivers over the past 3 years or so. My parents remained in their own home for much longer than ever anticipated and this could not have been achieved without Home Instead's input. I have absolutely no hesitation whatsoever in recommending them.

Home Instead were so helpful and understanding throughout, you could not ask for better. Many thanks!

Highly recommend Home Instead. Our experience has been first-class in all aspects. They are responsive, considerate, reliable, effective and provide a safe professional and caring service to our father, adapting to his needs when required. The whole process of setting up the care was straight forward, easy and happened very quickly, which gave us great peace of mind. Carers are friendly and helpful, and our father looks forward to their visits. Have already recommended Home Instead to those seeking elderly care support.

My family have been consistently impressed with the team at Home Instead. They have been really thoughtful, person-centred, responsive and flexible in meeting our family member’s needs. When sought, their advice has always felt well-considered and reflective of a high level of experience and skill. All members of the team with whom we have dealt have been very approachable and accommodating. The communication has been faultless. We can’t recommend Home Instead highly enough!

I would recommend them without hesitation.

Over the 2 1/2 year period he probably had six carers, working together and I met most of them. They were each as nice and caring as was possible to be. They all seemed to be doing the job because they wanted to help others rather than for the money. The office organisation was just as good. As I travelled overseas a lot, they kept me informed of my brother's condition, including arranging and attending occasional hospital/Doctors visits etc. I really couldn't praise the Weston Super Mare branch of this franchise organisation more highly. They simply could not be bettered on every count.

Amazing staff and thank you.

My husband looks forward to those days, it also gives me a bit of a break.

Well done all the team.

I have been very pleased with everything that the company has done for my uncle and Aunt., I have experienced several agencies and they do not come close to the support and care that the company has given to both them and family. Without their dedicated and thoughtful constant help, their life would have been so different. Many thanks to all the employees, the office staff were always so kind and helpful as well. The manager is a joy to talk to.

I have been using Home Instead Senior Care for my mother for over 12 months, they have provided very good service. My mother knows the same person will call at the same time every day and when holiday cover is needed the new person will be introduced beforehand. My mum will always say to you, "the ladies are lovely". If the carers see any cause for concern, I am advised immediately. This gives me peace of mind and would I recommend? Yes, definitely.

Happy with everything. Lovely group of ladies.

My carer has first cared for my late wife and then taken over by myself for about 5 years. I have had perfect service. She arrives on time and does whatever is required and having been a carer for so long, she has a routine which suits me perfectly.

The office staff are always prompt and very helpful whenever they have to make an adjustment for any reason and make a point of introducing relief carers when possible.

I have excellent service from Home Instead caring for the client who suffers from dementia and is now in a care home. Since June 30th, 2016, staff assist in care when they come to offer companionship in a friendly, patient and loving way. They make her laugh and relax through difficult times (eg when incontinent) and take her out when weather permits. We both deeply appreciate the support Home Instead provides.

I have been a client with Home Instead for over three years and have enjoyed a high level of care from very helpful and friendly carers throughout this time. The carers are prompt, adaptable and treat me with respect and dignity at all times and I have always had the same two carers which is very nice for me and my family. The manager knows my circumstances and reviews my care on a regular basis and I have a lot of confidence in the company.

Home Instead Senior Care were excellent providers for home care to my mother and I would not hesitate to recommend them.