Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset)

202 High Street, Worle, Weston-super-Mare BS22 6JE
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9.8 91 Reviews
  • Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset), Weston-super-Mare
Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset) offers a team of carers who are committed to an ethos of changing the face of ageing. The focus is on a quality and personalised service that supports independence.

Caregivers take pride in their standards of personal care and companionship, with each professional being fully-trained and reliable. The vision is to function as an extended family member, for which all clients are carefully matched.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £37.50 – £41.50
  • Weekly Live-in Care Fees: £1890 – £2030

We have an hourly rate for daytime, evening & weekends, and set prices for over night care and live-in care. Our rate for live-in care is dependent on how many individuals will require care, and any complex needs requirements. Please feel free to contact us so we can learn more about your situation and advise accordingly.

These prices are only a guideline, please contact Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Rao Khan (Director)

Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset) Reviews (91)

9.8

Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset) has a Review Score of 9.8 (9.796) out of 10, based on 34 reviews in the last 2 years.
Over all time Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset) has 91 reviews.

Overall Experience
  • 81
  • 9
  • 1
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Date Published
  • 91
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  • 34
  • 57
Reviewer Connection to Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset)
  • 31
  • 20
  • 18
  • 6
  • 5
  • 2
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  • 1
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Total of 91, showing 21-40
Review from Wayne P (Grandson of Client) published on 6 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The management team and care professionals have been nothing short of amazing. The service provided to our family has been sensitive, responsive and very person centered. There is always someone to contact and the team have gone the extra mile to ensure staff and support is well matched to our needs
as a family. The time and attention the entire team at Home Instead have taken to get our package of care right and inline with our families preferences has been extremely reassuring to us. Our family was experiencing a time of crisis and the team have come in and worked empathetically and promptly to give us exactly what we needed. We feel seen. For a family that has a lot of experience of health and social care services, we can sincerely say everyone at Home Instead has exceeded our expectations and we all feel very grateful for the diligent and compassionate work they are doing. Communication is great, and we continue to get prompt answers to our questions from experienced professionals.
Reply from Nikki Gower, Marketing at Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset)

Thank you so much for the fantastic review. We are absolutely delighted to read your kind words. These will be passed on to the team involved and we look forward to continuing to provide a great service to your family.

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Review from Jenny H (Daughter of Client) published on 4 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead went out of their way to provide care at short notice, which was much appreciated. The carers were friendly and reliable, giving exactly the kind of support my mother needed after an injury. Should she need support in the future, we would not hesitate to return to Home Instead.
Reply from Nikki Gower, Marketing at Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset)

Thank you so much for taking the time to write us a review. We are so pleased you were happy with the temporary care package set up for your mum. We will pass your kind comments on to the carers that attended. Many thanks.

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Review from Allison W (Mother of Client) published on 5 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I'm new to Home Instead but, so far, so good. Communication is good between management and myself, all care staff have been very caring and lovely towards my sons. All staff involved have been very accommodating to their (and my) needs.
Reply from Mike Keig, Owner at Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset)

Thank you so much for taking the time to write us a review. We are so pleased you are happy with the service provided so far. We will pass your kind comments on to the rest of the team, many thanks again!

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Review from Christopher C (Husband of Client) published on 26 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have a resident carer supported by one hour of care each day. The carers are both competent professionals and really relate to and help my wife who is totally dependent and can't speak, or leave her bed. I have strong confidence in the service provided by Home Instead. One slight niggle: resident
carers whom we have enjoyed living with us have been moved to other clients because of the need of the service.
Reply from Mike Keig, Owner at Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset)

Thank you so much for taking the time to share your experience with us. We are so glad the live-in care service is meeting the needs of you and your wife, and that you have confidence in the service. We are sorry we had to make a change with one of your two initial live-in Care Professionals, but we hope you are satisfied with having the other original Care Pro still with you since your start date. Continuity is very important to us. Thank you for your kind words, we will pass them on to the rest of the team.

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Review from Julie E (Daughter of Client) published on 8 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
When my father was rushed to hospital, my mother’s carer from Home Instead stayed until the ambulance arrived and then kept my mother company until there was news. When my father was moved to a care home, they were quick to identify extra resources to take Mum to visit him. They are caring and flexible.
You only have to ask and they will respond with a practical plan that works well for the family.
Reply from Mike Keig, Owner at Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset)

Thank you so much for the fantastic review, we are delighted that you and your parents were pleased with the service provided. We are very proud of our care team and will pass on your kind words to them. Many thanks again and best wishes to you.

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Review from Evelyn F (Wife of Client) published on 17 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I must say that Home Instead has been very good. Made my husband very happy to have them here to help him.
Reply from Mike Keig, Owner at Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset)

Thank you so much for your feedback, we are so happy the service is making a positive difference to you and your husband. We will pass on the kind comments to your care professionals.

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Review from C S (Son of Client) published on 16 April 2024 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
My mum's care team is great, out of about 12-15 carers I only have a problem with two and that's only down to personality. My main problem is that there seems a lack of communication in the office. When I started with Home Instead, they seemed to listen? Now I'm just not sure what is going on, at times
you feel as if you are just being passed around, even the carers seem more stressed with the office?
Reply from Mike Keig, Owner at Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset)

Thank you for taking the time to bring your experience to our attention. We are sorry you feel this way, and after 5 years of providing care to your mother, we are saddened to receive a negative review. If you are unhappy with your mum's current care team (8 Care Professionals), we would welcome the chance to make any necessary changes to improve this for you. Our aim is to provide the best possible care to our Clients, and it is something we take very seriously. We do our best to ensure we listen to our Clients and their families and keep lines of communication open and clear. We are sorry you feel we haven't communicated well with you on this particular occasion and that the experience did not meet your expectations. Please do get in touch with us directly if you have any concerns in the future.

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Review from P R (Husband of Client) published on 20 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased with the service provided by the staff at Home Instead. They are caring, professional and try to so their best for us.
Reply from Mike Keig, Owner at Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset)

Thank you so much for taking the time to review our services. We are so happy you are pleased with everything, we will pass on your feedback to the Care Pros that visit you and your wife. Many thanks.

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Review from M G (Son of Client) published on 9 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service.
The carer is first class.
Reply from Mike Keig, Owner at Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset)

Thank you so much for taking the time to give us a positive review. We are so glad you found the service provided of excellent standard. We will pass your comments on to the care professional involved.

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Review from M W (Husband of Client) published on 28 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We used this service during the later stages of my wife's serious illness. The kindness and consideration shown by all the carers who visited us to attend to her personal needs was exemplary. I highly recommend Home Instead.
Reply from Luisa Keig, Owner at Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset)

Thank you so much for taking the time to post such a lovely review, I'll make sure to feed back to the team.

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Review from Therese E (Daughter of Client) published on 15 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very happy with the care that Mum is getting. Home Instead as a team is very good at keeping Mum's care plan up to date and delivering the care diligently.
Reply from Mike Keig, Owner at Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset)

Thank you so much for your review, am so glad you and your mum are enjoying the care we provide. I look forward to feeding your comments back to our team.

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Review from A R (Client) published on 7 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Usual courteous and considerate attention to needs. Overnight sitter following hospital procedure enabling to return to the home environment. Would recommend services.
Reply from Mike Keig, Owner at Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset)

Thank you so much for the positive review, we are so happy you were pleased with the service provided after your procedure. We will pass on this feedback to the team. Best wishes to you.

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Review from Chris P (Son of Client) published on 17 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead (Weston Super Mare) provided daily morning home care to my dad for several years prior to his move into a residential nursing home. From the outset with the initial assessment visit, through all of the ongoing care and his annual reviews, the level of care, attention to detail, warmth,
friendliness, kindness, compassion and consideration was first class. His care team were like friends and always made my dad feel valued and genuinely cared for. Home Instead exceeded both my and my dad's expectations and I would have no hesitation in recommending them to anyone looking for a care provider.
Reply from Mike Keig, Owner at Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset)

Thank you so much for this wonderful review, we are so pleased that the services provided exceeded both your expectations. We will share this review with the rest of the team. Many thanks and best wishes.

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Review from Harry B (Son of Client) published on 4 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both my brother and I have been extremely satisfied with the service provided by all your staff and would not hesitate to recommend you in the future. The care taken with Dad and the compassion by your carers was brilliant.
Reply from Luisa Keig, Director at Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset)

Thank you so much for your feedback. It's wonderful to read that you and your brother have been so pleased with the care provided by our team. I will most definitely feed back your lovely comments to the team. Best wishes to your dad for the future.

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Review from C W (Daughter of Client) published on 14 August 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Both Mum and Dad's live-in carers are dedicated, professional and caring. They enabled my parents to lead independent and fulfilled lives as much as they are able. We are grateful to them for making our lives as daughters easier and allowing us to spend more quality time with Mum and Dad. Thanks to
the carers and to Home Instead for arranging this for our family.
Reply from Mike Keig, Owner at Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset)

Thank you so much for a lovely review. We are delighted that your experience of our Live-in Care service is positive and that it is making a difference to you as a family.

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Review from Paul J (Client) published on 27 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My review on Home Instead and care workers. My care pro helps me on Tuesdays and Thursdays cleaning, cooking, companionship and home help, walks in the parks and trips to the seafront. She is lovely, we have a good working relationship. She understands me and how I think. She is very helpful to me.
Care Pro are great, I have been with Home Instead for one year now, I have met a few staff, care pros and team leaders. All seem very nice and helpful. The cate service is very vital for day-to-day recovery. I recommend Home Instead to anyone who needs care and support.
Reply from Luisa Keig, Owner at Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset)

Thank you for your lovely review, am so pleased we have matched you so well with care professionals. It's lovely to hear about you enjoying your visits and days out, I will make sure I feed back your appreciation to your team.

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Review from Gwen Y (Daughter of Client) published on 22 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We started Home Instead in May 2022 when my mother, then ninety-nine, had a fall. They come every day to get Mum up, washed, dressed, make breakfast and tidy up. All the girls are excellent, kind and very professional. I couldn't manage without them (as I care for my husband who suffered a stroke).
Reply from Mike Keig, Owner at Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset)

Thank you so much for the lovely words, we are so glad the service provided is beneficial to you all and making a difference. We will pass your comments/compliments on to the team and to you mum's Care Pros. Kind regards.

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Review from Silas C (Son of Client) published on 21 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our overall experience of Home Instead as an organisation has been extremely positive. These are the things that stand out.
a) Communication with me as the son whose mother you care for has been excellent from your office team. You've never let us down.
b) The carers themselves have been very friendly,
they value our space and are liked by Mum.
c) The one area where occasionally we have experienced a difficulty concerns relating to my mum - if the carer is 'too chatty' or Mum feels she is being treated as a child, she doesn't like that!
Reply from Mike Keig, Owner at Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset)

Thank you so much for your lovely review, we really appreciate the points you have made and are glad you and your mum get on well with the care pros. We will pass on your compliments and feedback to the team. Kind regards.

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Review from Jill B (Daughter of Client) published on 12 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has a Home Instead carer for an hour mid morning and another hour later in the afternoon on three days each week. Their visits are mainly for companionship, food preparation and washing up afterwards. I recently had the pleasure of meeting two of the three regular carers during their visits and
they were a joy to be with! Dad enjoys their company and looks forward to their visits during the days when my siblings and I can’t be there: although he is very much a family man, the carers have brought new interest to Dad’s life and are such lovely company. They are so kind, thoughtful, amusing and easygoing: the time flew past when I met them and, although I had never seen either of them before, it was like being with old friends! I haven’t met the third carer yet but I know Dad enjoys her visits very much, too!
Reply from Mike Keig, Owner at Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset)

Hi Jill, thank you so much for the lovely review! We are so happy your Dad gets on so well with his Care Professionals and that they are making a difference. They really are a great bunch! We will pass on your comments to them and the rest of the team. Thank you.

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Review from I M (Son of Client) published on 20 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset) provided excellent care to my father. I would highly recommend them. Their staff not only looked after Dad at home but also helped with house work which allowed Mum, Dad's main carer, to spend more time with Dad. Their local manager was
very approachable and helpful, taking time to answer questions even at the weekend.
Reply from Mike Keig, Owner at Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset)

Thank you so much for the wonderful review. We are so pleased you are happy with the service we provided to your Dad. We will pass on the compliments to his Care Professionals.

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Current Review Score: 9.8 (9.796)

Overview of Review Score

The Review Score of 9.8 (9.796) out of 10 for Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 34 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.796 for Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset) is calculated as follows: ( (170 Excellents x 5) + (22 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 201 Ratings = 4.796
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset) is based on 33 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Aug 2019

Overall Good

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (25)

Meet the Team (11)

Rao

Rao Khan

Job Title: Managing Director Joined: 2024

Hello, I'm Rao and I truly believe in the Home Instead vision of expanding the world’s capacity to care. I look forward to creating a lasting positive impact in the lives of our care professionals and our customers.

Kiran

Kiran Akbar

Job Title: Director Joined: 2024

Hello, I'm Kiran. I am looking forward to playing my part in contributing to bringing the Home Instead vision to life. We are fully committed to maintaining the highest level of care for our clients and look forward to building upon the amazing work the team are already doing.

Dagmara

Dagmara Dutkiewicz-Rzeszut

Job Title: Registered Care Manager Joined: 2025

Originally from Poland, I have lived in the UK for 20 years now and have a long history of working in care. I am keen to bring my enthusiasm and expertise to Home Instead.


I live in Weston with my husband, and in my spare time I enjoy taking in the scenery at our local beaches and visiting my daughter at Cardiff University.

Natalie

Natalie

Job Title: Finance and Compliance Joined: 2019

Hello, I’m Natalie, I joined Home Instead in 2020. I have worked in the care sector throughout my career and am passionate about working with and improving the lives of others. I took maternity leave in 2022 and returned to work in the role of Finance Officer and Compliance Coordinator. I assist our director; Luisa with the financial aspects of the business as well as auditing, to ensure we are maintaining the highest possible standards.


In my spare time, I enjoy spending time with my husband, son and 2 cats.

Chrissy

Chrissy Spurr

Job Title: Live-in Care Manager Joined: 2019

Hello, my name is Chrissy. My role as Live-in Care Manager means I oversee the smooth operations of Live-in Care at Home Instead.


I enjoy being part of the Weston Super Mare team and am proud to work together to provide excellent support to individuals in our community.


I believe that good communication is paramount and this is another aspect of my role which I am enthusiastic about.

Ami

Ami Kennedy

Job Title: Live-in Care Manager Joined: 2020

My name is Ami. I enjoy building connections with both the clients and the care pros to ensure that the Clients are receiving the exact care they want and that the care pros feel confident with the care they are delivering.

Josh

Josh

Job Title: Recruitment Coordinator Joined: 2021

I joined Home Instead as the Recruitment Coordinator in March 2021, during the midst of the third Covid lockdown. I have found my most recent qualifications in HR have assisted greatly with the role so far.


My partner and I have a motorhome, so during normal circumstances, we’re normally away most weekends. If we’re not away and the weather is nice I spend a huge amount of time in the garden, gardening. I have a large family & love to spend time with my Nan who is one of my favourite people, this is what inspired me to work for a company like Home Instead & it is so amazing to be part of something much bigger than me & to make a difference to someone’s life.


Working for Home Instead has been extremely refreshing. Working for a business that values its employees as much as they care for their clients is just amazing!

Rae

Rae Winger

Job Title: Sheduler Joined: 2024

Hi, I'm Rae and I joined the Home Instead team as a scheduler in late 2024. I am local to Worle but I also lived in Texas for many years.

Heidi

Heidi Potter

Job Title: Team Leader Joined: 2021

Hi, my name is Heidi. I joined Home Instead WSM as a Care Professional and have recently been given the opportunity to progress my role to Team Leader.


Our Team Leaders carry out service reviews and Q&As with our clients, update care plans, hold supervision and support visits for our Care Professionals and they take part in our emergency out-of-hours service as well.

Sam

Sam Biddlecombe

Job Title: Team Leader Joined: 2023

My name is Sam and I’m a Team Leader.


I was born and raised on the Isle of Wight with my sister and twin brother. When I left school, I took up a 3 year course at college for landscape gardening which I really enjoyed doing and being outdoors. Then I worked for 2 Harvester restaurants as part of the management team in Hertfordshire and Bedfordshire. I moved back to the Isle of Wight and that's when I came across care, I worked for 2 care companies, but I had to stop after my motorbike accident back in 2015. When I was able to go back to work, I moved back to Hertfordshire and started to work for Home Instead in Hemel Hempstead as a care coordinator.


I then moved to Sampford Courtenay and lived there for 4 years, but I also worked for the Tavistock Home Instead office where I was the On Call Manager and Scheduler for 3 & a half years.


Care is a job that I enjoy doing to help and support anyone who needs people like us and find the job very rewarding. I speak to our clients and Care Professionals every day, asking how their day has been and lots more, it is so lovely to hear stories from clients and what they enjoy doing.


The training and support that I got from Home Instead over the 6 years have been amazing, they are always willing to go that extra mile no matter what and working with the office team and care professionals have also been really supportive.


Home Instead is just one big happy family…

Jo

Jo Lloyd

Job Title: Team Leader Joined: 2024

Hi, my name is Jo. I joined Home Instead WSM as a Care Professional and have recently been given the opportunity to progress my role to Team Leader.


Our Team Leaders carry out service reviews and Q&As with our clients, update care plans, hold supervision and support visits for our Care Professionals, and they take part in our emergency out-of-hours service as well.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset) to verify any information. View our terms and conditions. Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset) has an Enhanced Service - more info.