Home Instead (North Sheffield)

At 95/96 my Mum was in need of help - mainly help with the shopping and getting out and about. I contacted Home Instead and they came out to meet Mum and discuss her needs. We settled on 2 hours twice a week.

What I liked most about Home Instead was that for the majority of the time, it would be the same person calling which meant bonds and trust could be formed.

The carers became more than carers, they became good friends to my Mum and from my point of view knowing my Mum was being taken care of was a real help and relief.

Special call out to Jem and Carry-Ann who currently call on Mum as she really looks forward to their visits, but from the people in the office to the carers themselves, they are all brilliant.

Looking back over the years, Home Instead have been a constant in my Mums life at a time when she needed stability and help. If anyone is thinking of engaging with Home Instead, do it, you will not be disappointed.

Amazing, always on time or notified if running late. They are helpful and caring.

Thank you so much for the care you provided before by father passed away. The support after has been great too!

Home Instead provides an excellent service. We have a consistent carer who is always punctual and never lets us down. Home Instead answered that our requirements were all met and a lovely carer was carefully interacted to our dad. We have now used the service for two years and cannot recommend Home Instead enough.

I am thoroughly satisfied with all the help I am having from Home Instead. I like to go for a drink in a pub also I like to go shopping. I have been to several other things.

It's good. They're fine, and they help me with day to day stuff.

I am very happy with the support provided by Home Instead.

I am happy with the support from Home Instead.

I have been with Home Instead for nearly 15 years. All that time, I have been well looked after. I am so lucky to have such good care. My carers have all been kind, considerate and cheerful. I look forward to them coming. The office staff always help me with queries. I couldn't be happier. I can confidently recommend Home Instead to anyone.

The system helps us keep on track of what happens at each visit. Our main concern is Mum's well being & keeping her nourished.

A member of staff came 24th and cleaned my kitchen and front room thoroughly. She did an excellent job and I got on really well with her.

Home Instead have been professional, compassionate and caring from the outset of our journey, while being relatively new it is all that I wanted for my daughter. The carers have been chosen carefully for their qualities to be able to interact and show care for my daughter. I can ring up at any time and be listened to by the team and given reassurance and shown kindness which meant a lot to me.

Very pleased with all aspects of service, so far.

Home Instead has been caring for my cousin and her husband since October 24. I am their only close relative but don't live in Sheffield, but some distance away in Gloucestershire, so I have been very reliant on Home Instead's care and communication. The carers that have carried out the visits are clearly well trained and have been able to deal with dementia problems that they both have, and my cousin (aged 90) and her husband (aged 87) get on well with them. There was a certain amount of resistance early on, which is normal I understand, but the carers handled that well. What is most useful is to have direct online access to the carers' notes which can be read immediately after a visit. Very satisfied overall

All the staff are lovely, professional and approachable. Always at the end of the phone whenever I need them.

My mum has received excellent care from the care team. Everyone is very professional, caring and willing to do anything to help. The team are always available to help and change the requirements we may need. All the carers have made an effort to get to know my mum and her needs. Taking her out and about when the weather is fit. They are always friendly and support me and my family.

I'm very happy, pleased with the care I received.

The carers have been extreme caring and helpful and often went above and beyond, my mother had become very fond of them.

They also were caring to me and very supportive. They made a massive difference to my life as I did not have to worry about my mother so much or be there as often, especially as I didn't live locally.

I cannot thank them enough for their outstanding service and will be forever grateful.

I really enjoy care professionals coming. I also really enjoy doing the activities that I have planned with them.

My carers look after me beautifully.