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Home Instead (North Sheffield)

2A Sussex Road, Chapeltown, Sheffield, South Yorkshire S35 2XQ
Home Instead (North Sheffield) Logo
Home Instead (North Sheffield) logo
Home Instead (North Sheffield), Sheffield
Home Instead (North Sheffield), Sheffield
Home Instead (North Sheffield), Sheffield

Home Instead (North Sheffield) strives for a friendly and affordable service that offers companionship, personal care, respite care, 24 hour care, specialist Dementia care and home help services; helping adults (aged 18+) with care needs to remain independent and comfortable at home.

Care Professionals have a depth of experience in the challenges that individuals with conditions like dementia face, as well as adults with disabilities. The provider values its reputation...  

Care Provided by Home Instead (North Sheffield)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

Prices

Available on request

Contact Home Instead (North Sheffield) to get a personalised quote:

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)

Good to Know

Group/Owner

Person in charge

  • Tracey Howson (Care Manager)

Home Instead (North Sheffield) Reviews (72)

10

Home Instead (North Sheffield) has a Review Score of 10 (9.978) out of 10, based on 23 reviews in the last 2 years. Over all time Home Instead (North Sheffield) has 72 reviews.

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Showing 72 reviews matching selected criteria
Review from J B (Client / Service User) published on 30 May 2024 Submitted via Postal Card
Overall Experience

I enjoy seeing other people, it's nice for someone to talk to.

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Review from Michael W (Client / Service User) published on 30 May 2024 Submitted via Postal Card
Overall Experience

The carers are all friendly and attend visits on a regular period, we visit local shops.

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Review from R A (Client / Service User) published on 27 May 2024 Submitted via Postal Card
Overall Experience

All my carers are excellent. Always smart, polite, pleasant, and will help me when needed.

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Review from S C (Daughter of Client) published on 2 May 2024 Submitted via Postal Card
Overall Experience

An excellent service, I and my brother are reassured that Mum is well cared for and her needs are met. I have recommended Home Instead to others.

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Review from S P (Client / Service User) published on 23 March 2024 Submitted via Postal Card
Overall Experience

I am very well looked after by both my carers and look forward to their company as well as the help with household tasks and the occasional visits to the supermarket. I know that I could ask either of them to give me help if I needed it. What is there not to be very pleased about and thankful for?

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Review from A W (Daughter of Client) published on 4 March 2024 Submitted via Website
Overall Experience

We chose Home Instead as it advertises that you get the same carers every visit but sadly this wasn't the case for us. We had 14 different carers over a 15-month period and weren't told previously they were changing. Our mother is quiet and no trouble and just needed a meal doing and a wash each visit but there seemed to be a huge breakdown in communication from what you requested to what was actually done. The staff who initially came to do a care plan left the job and it seemed that the information wasn't passed on to new staff. It was almost 12 months until they offered a bowl of water to wash mother. It was mentioned at the regular reviews but it still went on not being done. Although it is a good care provider this is just our experience. The carers are all lovely and you can trust them all within your home which is very reassuring. Just needs better communication.

Reply from Emily, Marketing Assistant at Home Instead (North Sheffield)
We're really sorry to hear that you weren't 100% satisfied with the service provided by us. We take all feedback seriously and have conducted our own investigation into the comments made.

We can confirm your mum had 8 Care Professionals during her time with us. Four of these sadly left HI to...  

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Review from M M (Husband of Client) published on 29 January 2024 Submitted via Postal Card
Overall Experience

Carers are very good with my wife and treat her with dignity.

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Review from L E (Daughter of Client) published on 18 January 2024 Submitted via Postal Card
Overall Experience

Excellent service, Dad gets on well with carers.

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Review from George W (Client / Service User) published on 16 May 2023 Submitted via Postal Card
Overall Experience

Carers are very caring and I like to see them come. They have a chat with me which helps when I am on my own.

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Review from J C (Daughter of Client) published on 16 May 2023 Submitted via Postal Card
Overall Experience
Mum's two regular carers provide excellent support. They are friendly and professional and provide the family with helpful feedback. they have gained Mum's trust and after the first month she is pleased to see them, which allows us peace of mind.
Our only concern is that the carers are not qualified/trained to administer eye drops and that this is taking some time to arrange.

The three managers I have met are pleasant and helpful and respond promptly. (New client 13th March 2023).

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Review from Linda B (Cousin of Client) published on 3 April 2022 Submitted via Postal Card
Overall Experience
She like all her carers.
She is very happy.

I have no concerns about her care with yourselves.

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Review from W W (Client / Service User) published on 15 March 2022 Submitted via Postal Card
Overall Experience
At my age, 88 years old, I realise I do need help. Mostly housework doing chores etc.

Especially washing, putting it on airer to dry, it is a great help. Apart from the housework I also have a "what" probably tell a joke and also hope they can tell me one! The ladies that come are all nice company.

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Review from G E (Client / Service User) published on 10 August 2021 Submitted via Postal Card
Overall Experience

Very happy with the caregivers.

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Review from Christine P (Daughter of Client) published on 6 August 2021 Submitted via Postal Card
Overall Experience

Mum is extremely happy with the service provided. Especially her regular carer.

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Review from Gillian S (Daughter of Client) published on 4 June 2021 Submitted via Postal Card
Overall Experience

I have generally been very impressed with the care mum has received. Everyone treats mum with respect and dignity. We now have consistent caregivers who know mum well and are well trained in supporting her Alzheimers.

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Review from J T (Client / Service User) published on 17 January 2020 Submitted via Postal Card
Overall Experience

I find all the carers extremely kind, supportive and helpful. They always arrive on time and seem to fit so many jobs into the time they have available. Thank you.

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Review from B R (Client / Service User) published on 17 September 2019 Submitted via Postal Card
Overall Experience

My caregiver comes once a fortnight to help me cook a tea and learn to do some tidying up.

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Review from Irene E (Daughter of Client) published on 14 March 2019 Submitted via Postal Card
Overall Experience

My mother is happier and calmer since we started her visits from Home Instead. All the carers have been professional and sensitive to her needs. My mother looks forward to the visits and thinks of the staff as friends.

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Review from Linda C (Daughter of Client) published on 6 December 2018 Submitted via Postal Card
Overall Experience

You must be SO proud of having the 3 lovely ladies who visit my mum to be working for yourselves. They are kind, caring, considerate, and nothing seems too much trouble and most importantly, my mum's 'likes' were attained before the commencement of your service so they can engage my mum to relevant happenings. Thank you once again. So glad we found you.

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Review from John D (Husband of Client) published on 14 September 2018 Submitted via Postal Card
Overall Experience

All the carers who attended my wife were extremely pleasant and made their visits so enjoyable as possible for my wife. People working in the office were very pleasant to deal with and gave good advice when needed. All in all, a very good company to deal with.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 07 June 2018
Overall Good
  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

News (0)

News

There are no news items for Home Instead (North Sheffield).

Awards / Recognitions (17)

  • Recipient: Home InsteadDate: Friday 30 May 2025
  • Recipient: Home InsteadDate: Friday 31 May 2024
  • Recipient: Home InsteadDate: Wednesday 31 May 2023

Meet the Team (13)

Bryn and Jill Evans Job Title: Franchise Owners Joined: 2006
Bryn and Jill Evans

Bryn and Jill Evans began their careers in care over 15 years ago when they first opened their Home Instead offices. At the time, they had just 2 employees. Now, they employ over 150 professionals in care.

To them, it truly is personal. Alzheimer’s disease is something that has affected both of their families, and they believe that had there been a service to provide home care, their loved ones would have lived longer and happier lives.

Alison Taylor Job Title: General Manager Joined: 2015
Alison Taylor

Having worked 20 years in the legal sector, Alison felt a change in direction and a new challenge was just what she needed - she's been with our team for nearly 10 years now.

As General Manager, Alison oversees both the office team and care operations for all of Sheffield and Barnsley. She also leads on business development to drive change, growth, and innovation.

Tracey Howson Job Title: Care Manager Joined: 2022
Tracey Howson

As Care Manager, Tracey works to empower the people we support to lead independent and fulfilled lives, taking real control of what that looks like for them.

“I am passionate about nurturing teams to work in a person-centred way with the autonomy to make a real difference. My motto is always lead with the heart”

Faye Histon Job Title: Field Support Joined: 2007
Faye Histon

Faye has been with us since the very beginning, over nearly 20 years ago. Having started as a caregiver, she was able to smoothly transition into the office, helping to assist in the training of newcomers, as well as supporting existing caregivers in her role as Field Support.

Rowen Lillford Job Title: Field Support Joined: 2022
Rowen Lillford

Originally joining Home Instead as a Care Professional, Rowen proved herself to be an outstanding asset to our team, leading to her progression into the Field Support role where she will be able to pass on her expertise to fellow Care Pros and meet new clients.

Donna Thomas Job Title: Recruitment Coordinator Joined: 2021
Donna Thomas

Donna oversees the recruitment drive across North Sheffield, striving to recruit the right people with the right heart to work in care.

She is passionate about her role to find people in our local community who really want to make a difference and start their careers in care.

Cheryl Petty Job Title: HR & Compliance Manager Joined: 2018
Cheryl Petty

Having worked in care before, Cheryl is passionate about providing outstanding quality of care for our clients.

“I strive to ensure that our clients receive an exceptional level of care because that's what they deserve!”

Ishia Harston Job Title: HR and Compliance Administrator Joined: 2023
Ishia Harston

“I came to Home Instead following various roles in training and compliance where accuracy and consistency was essential. I now reflect this experience in HR and Compliance role, ensuring that our Care Pros are recruited safely and effectively.”

Lynette Doughty Job Title: Learning & Development Manager Joined: 2020
Lynette Doughty

Lynette joined the team 5 years ago having had 25 years of experience in retail management. She felt a career change was what she really needed.

“If you are a People-Person, don’t think twice about joining the Home Instead family. The skills you needed in previous roles are completely transferable.”

Elaine Hartley Job Title: Learning & Development Coordinator Joined: 2014
Elaine Hartley

Elaine assists Lynette in the training department, supporting Care Professionals at the beginning of their care career and further training opportunities.

Alison Duffy Job Title: Recruitment & Retention Manager Joined: 2020
Alison Duffy
Alison oversees the recruitment of new Care Professionals and the wellbeing of existing employees.

She is passionate about promoting a positive work life balance as well as menopause awareness in the workplace.

Bernice Howell Job Title: Accounts Manager Joined: 2009
Bernice Howell

Bernice has been with us since 2009, just a few years after we opened our offices. Throughout this time, she has watched the company grow and go from strength to strength.

“Seeing how passionate our Care Professionals and Key players are about the quality of the services we deliver is truly rewarding."

Pauline Brown Job Title: Accounts Assistant Joined: 2014
Pauline Brown

Pauline started with us as a caregiver over a decade ago years, during that time she has also taken on the role of Accounts Assistant.

The dual nature of her job enables her to be a part of a team of Care Professionals, as well as working under Bernice in Accounts and being a part of the wider office team.

Frequently Asked Questions about Home Instead (North Sheffield)

How many Carers does Home Instead (North Sheffield) employ?

Home Instead (North Sheffield) employs 65 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (North Sheffield) to verify any information. View our terms and conditions. Home Instead (North Sheffield) has an Enhanced Service - more info.