Home Instead (North Sheffield)

2A Sussex Road, Chapeltown, Sheffield S35 2XQ
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9.9 67 Reviews
  • Home Instead (North Sheffield), Sheffield
Home Instead (North Sheffield) strives for a friendly and affordable service that offers companionship, personal care, respite care, 24 hour care, specialist Dementia care and home help services; helping adults (aged 18+) with care needs to remain independent and comfortable at home.

Care Professionals have a depth of experience in the challenges that individuals with conditions like dementia face, as well as adults with disabilities. The provider values its reputation for non-medical care amongst clients and their loved ones, having built up a strong community reputation in Sheffield.

Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Adult Home Care (18+)
  • Respite Care

Personal Care & Household Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Domestic Services / Home Help
  • Call in Service
  • Cleaning Service
  • Companionship
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service

Other Care Provided

  • Older Person Care
  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge
  • Cancer Care
  • High Dependency Care, two carers attending
  • Alcohol / Drug Misuse

Funding & Fees

Available on request

Good to Know

Group/Owner

Person in charge

  • Tracey Howson (Care Manager)

Home Instead (North Sheffield) Reviews (67)

Total of 67, showing 61-67
9.9

Home Instead (North Sheffield) has a Review Score of 9.9 (9.928) out of 10, based on 23 reviews in the last 2 years. Over all time Home Instead (North Sheffield) has 67 reviews.

Overall Experience

  • 56
  • 10
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Date Published

67
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Overall Experience  Overall Experience 5.0 out of 5

I have always had Home Instead Senior Care and have experienced no problems with the support they give me. They always turn up when they are supposed to do. They are all alright.

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Overall Experience  Overall Experience 5.0 out of 5

I think Home Instead are very kind and good to me. I have had no problems.

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Overall Experience  Overall Experience 5.0 out of 5

Home Instead are excellent. The two caregivers that attend to my wife are really good. It enabled me to have some respite. They take her out, also they take her to knit and knatter, swimming or whatever she feels she wants to do.

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Overall Experience  Overall Experience 5.0 out of 5

They have made a great difference to my life. I have respite so I can go and enjoy painting at my painting class once a week. If painting class is cancelled I can also go to Meadowhall to look around the shops, knowing that my wife is well looked after.

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Overall Experience  Overall Experience 4.0 out of 5

Since the first visit made by staff to asses my father's needs to the carer's regularly visiting has been very good. They are polite, helpful and relay messages or information to us as a family due to my father's memory not being great. Very impressed with the service provided.

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Overall Experience  Overall Experience 5.0 out of 5

Through a recent disability I needed assistance but was unsure about which agency to choose. A friend told me initially about Home Instead and I am thankful. From the word go I have had kindness, real care from every person I've met.

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Overall Experience  Overall Experience 5.0 out of 5

We go to the gym and snooker and have a good laugh.

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Current Review Score: 9.9 (9.928)

Overview of Review Score

The Review Score of 9.9 (9.928) out of 10 for Home Instead (North Sheffield) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.928 for Home Instead (North Sheffield) is calculated as follows: ( (134 Excellents x 5) + (1 Goods x 4) + (1 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 138 Ratings = 4.928

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (North Sheffield) is based on 23 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Jun 2018

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (17)

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Meet the Team (13)

Bryn and Jill

Bryn and Jill Evans

Job Title: Franchise Owners

Joined: 2006

Bryn and Jill Evans began their careers in care over 15 years ago when they first opened their Home Instead offices. At the time, they had just 2 employees. Now, they employ over 150 professionals in care.


To them, it truly is personal. Alzheimer’s disease is something that has affected both of their families, and they believe that had there been a service to provide home care, their loved ones would have lived longer and happier lives.

Alison

Alison Taylor

Job Title: General Manager

Joined: 2015

Having worked 20 years in the legal sector, Alison felt a change in direction and a new challenge was just what she needed - she's been with our team for nearly 10 years now.


As General Manager, Alison oversees both the office team and care operations for all of Sheffield and Barnsley. She also leads on business development to drive change, growth, and innovation.

Tracey

Tracey Howson

Job Title: Care Manager

Joined: 2022

As Care Manager, Tracey works to empower the people we support to lead independent and fulfilled lives, taking real control of what that looks like for them.


“I am passionate about nurturing teams to work in a person-centred way with the autonomy to make a real difference. My motto is always lead with the heart”

Faye

Faye Histon

Job Title: Field Support

Joined: 2007

Faye has been with us since the very beginning, over nearly 20 years ago. Having started as a caregiver, she was able to smoothly transition into the office, helping to assist in the training of newcomers, as well as supporting existing caregivers in her role as Field Support.

Rowen

Rowen Lillford

Job Title: Field Support

Joined: 2022

Originally joining Home Instead as a Care Professional, Rowen proved herself to be an outstanding asset to our team, leading to her progression into the Field Support role where she will be able to pass on her expertise to fellow Care Pros and meet new clients.

Donna

Donna Thomas

Job Title: Recruitment Coordinator

Joined: 2021

Donna oversees the recruitment drive across North Sheffield, striving to recruit the right people with the right heart to work in care.


She is passionate about her role to find people in our local community who really want to make a difference and start their careers in care.

Cheryl

Cheryl Petty

Job Title: HR & Compliance Manager

Joined: 2018

Having worked in care before, Cheryl is passionate about providing outstanding quality of care for our clients.


“I strive to ensure that our clients receive an exceptional level of care because that's what they deserve!”

Ishia

Ishia Harston

Job Title: HR and Compliance Administrator

Joined: 2023

“I came to Home Instead following various roles in training and compliance where accuracy and consistency was essential. I now reflect this experience in HR and Compliance role, ensuring that our Care Pros are recruited safely and effectively.”

Lynette

Lynette Doughty

Job Title: Learning & Development Manager

Joined: 2020

Lynette joined the team 5 years ago having had 25 years of experience in retail management. She felt a career change was what she really needed.


“If you are a People-Person, don’t think twice about joining the Home Instead family. The skills you needed in previous roles are completely transferable.”

Elaine

Elaine Hartley

Job Title: Learning & Development Coordinator

Joined: 2014

Elaine assists Lynette in the training department, supporting Care Professionals at the beginning of their care career and further training opportunities.

Alison

Alison Duffy

Job Title: Recruitment & Retention Manager

Joined: 2020

Alison oversees the recruitment of new Care Professionals and the wellbeing of existing employees.
She is passionate about promoting a positive work life balance as well as menopause awareness in the workplace.

Bernice

Bernice Howell

Job Title: Accounts Manager

Joined: 2009

Bernice has been with us since 2009, just a few years after we opened our offices. Throughout this time, she has watched the company grow and go from strength to strength.


“Seeing how passionate our Care Professionals and Key players are about the quality of the services we deliver is truly rewarding."

Pauline

Pauline Brown

Job Title: Accounts Assistant

Joined: 2014

Pauline started with us as a caregiver over a decade ago years, during that time she has also taken on the role of Accounts Assistant.


The dual nature of her job enables her to be a part of a team of Care Professionals, as well as working under Bernice in Accounts and being a part of the wider office team.

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