Home Instead (North Sheffield)

2A Sussex Road, Chapeltown, Sheffield S35 2XQ
Review Us
9.9 67 Reviews
  • Home Instead (North Sheffield), Sheffield
Home Instead (North Sheffield) strives for a friendly and affordable service that offers companionship, personal care, respite care, 24 hour care, specialist Dementia care and home help services; helping adults (aged 18+) with care needs to remain independent and comfortable at home.

Care Professionals have a depth of experience in the challenges that individuals with conditions like dementia face, as well as adults with disabilities. The provider values its reputation for non-medical care amongst clients and their loved ones, having built up a strong community reputation in Sheffield.

Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

Available on request

Good to Know

Group/Owner

Person in charge

  • Tracey Howson (Care Manager)

Home Instead (North Sheffield) Reviews (67)

9.9

Home Instead (North Sheffield) has a Review Score of 9.9 (9.928) out of 10, based on 23 reviews in the last 2 years.
Over all time Home Instead (North Sheffield) has 67 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Home Instead (North Sheffield)
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Total of 67, showing 41-60
Review from A R (Wife of Client) published on 21 November 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We have found Home Instead to be very efficient and helpful. We are extremely satisfied with our carer. My husband is entirely at ease with her, and we consider ourselves very fortunate to have her as our carer.
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Review from Mark B (Son of Client) published on 15 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were looking for some companionship help for my mother who is 85 and has Alzheimer's. She cannot get out on her own and there are days we are not able to call on her. Home Instead visit twice a week on those days and usually take her out for a drive. She really looks forward to those days and her
mood has picked up considerably in the months they have been coming. I cannot speak highly enough about the way she has been treated and looked after.
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Review from Gladys (Daughter of Client) published on 8 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has had carers for 6 years and good service by carers and management. The staff are always polite and helpful. Always happy to oblige.
Also good assessment by team leaders at yearly intervals. I feel this is a good "care" team Home Instead!
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Review from P H (Client) published on 24 October 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My views were listened to with interest and respect. I answered as fully and honestly as possible. I praised all my regular carers, four of whom I gave excellent reports to and the ones who come in less frequently good.
I gave the staff in the office a mixed report. The officer who is in charge of
organising care I gave an excellent. She does an extremely difficult job to 100%.
The others I gave as good, while me a satisfactory.
I suggested that there are too many fingers in one pie. What I feel is needed is for the care organisers to have one very good, able person to train in exactly what needs to be done so that they can step in and carry on smoothly, rather than having less able people all trying to do the job.
I also suggested that the recent change to not ringing clients to ask about cover, but instead expecting them to ring in to cancel or be changed at the holiday rate was a retrogressive move.
It would also help if the office routinely let clients know of changes to their carer cover - easier to plan ahead for meals etc.
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Review from B A (Wife of Client) published on 24 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We started to use the services of Home Instead Senior Care (North Sheffield) in June 2017 and had a member of staff attending 3 times a week for a 2-hour slot to shower and dress my husband and help him into his reclining chair. They would sit and chat to him, make him a drink and were very caring.


His health condition has changed recently and we still have a member of their staff coming in twice a week as extra back-up to carers who are currently coming in 4 times a day.

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Review from Lynne W (Daughter of Client) published on 10 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very supportive and professional.
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Review from Liz J (Daughter of Client) published on 21 September 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All dads carers are very good and support dad well. Dads words "They are lovely and very efficient." We can rely on Home Instead - always on time, we know someone will be there with dad to help him in the shower, nothing seems too much trouble for his carers. Dad has a small team of regulars which makes
all the difference (unlike other large care companies where as many as 20 different carers may call, which can be very unsettling for most people.)
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Review from I F (Client) published on 6 September 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very pleased with the two ladies who help me. I find them very cheerful, clean and kind.
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Review from C H (Daughter of Client) published on 3 August 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very friendly and competent carers. Nothing is too much trouble.
Bit expensive at £22 per hour.
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Review from Tom G (Client) published on 1 June 2017 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Excellent service all round.
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Review from Margery M (Client) assisted by family/friend published on 12 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Been with us since December 2013 and if a different caregiver is coming they are always introduced, and at 95 years it is nice to know who is coming.


It is also reassuring to know that in an emergency they are available to help me out.

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Review from Bessie L (Client) assisted by family/friend published on 9 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good and appreciate that everyone is nice to me.
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Review from LW (Daughter of Client) published on 26 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Reliable, friendly and professional support received.
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Review from Christine H (Client) published on 26 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very kind person. She's there when I need someone to talk, she makes me laugh and they make me feel confident in all I do. They help me when I get in a muddle. They are really cheerful, light up a visit with them, also they give lots of good advice.
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Review from Janis B (Mother of Client) published on 26 August 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Well informed, good service, makes my daughter had a lot more confidence which makes her happy, gives her more life skills which make me happy (happy daughter, happy mother).
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Review from Barbara R (Mother of Client) published on 26 August 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The caregivers are very courteous they support my daughter to cook and prepare meals. My daughter is still not happy about cutting up meat. Caregivers are good.
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Review from Jean L (Client) published on 6 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with Home Instead care givers. They do all the tasks required of them but I would like longer at times so its not a rush as I need to take my time these days.
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Review from Harry C (Client) published on 1 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It's excellent.
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Review from Patricia B (Client) published on 23 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have no complaints with Home Instead Senior Care. They are very friendly and very nice. You can chat with them. If person not available at the time they always call back. Office staff when visiting my home are very friendly.
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Review from Joan D (Client) published on 17 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From my experience with Home Instead Senior Care they have been very good, they support me in my home to maintain cleanliness.
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Current Review Score: 9.9 (9.928)

Overview of Review Score

The Review Score of 9.9 (9.928) out of 10 for Home Instead (North Sheffield) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 23 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.928 for Home Instead (North Sheffield) is calculated as follows: ( (134 Excellents x 5) + (1 Goods x 4) + (1 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 138 Ratings = 4.928
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (North Sheffield) is based on 23 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Jun 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (17)

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Meet the Team (13)

Bryn and Jill

Bryn and Jill Evans

Job Title: Franchise Owners Joined: 2006

Bryn and Jill Evans began their careers in care over 15 years ago when they first opened their Home Instead offices. At the time, they had just 2 employees. Now, they employ over 150 professionals in care.


To them, it truly is personal. Alzheimer’s disease is something that has affected both of their families, and they believe that had there been a service to provide home care, their loved ones would have lived longer and happier lives.

Alison

Alison Taylor

Job Title: General Manager Joined: 2015

Having worked 20 years in the legal sector, Alison felt a change in direction and a new challenge was just what she needed - she's been with our team for nearly 10 years now.


As General Manager, Alison oversees both the office team and care operations for all of Sheffield and Barnsley. She also leads on business development to drive change, growth, and innovation.

Tracey

Tracey Howson

Job Title: Care Manager Joined: 2022

As Care Manager, Tracey works to empower the people we support to lead independent and fulfilled lives, taking real control of what that looks like for them.


“I am passionate about nurturing teams to work in a person-centred way with the autonomy to make a real difference. My motto is always lead with the heart”

Faye

Faye Histon

Job Title: Field Support Joined: 2007

Faye has been with us since the very beginning, over nearly 20 years ago. Having started as a caregiver, she was able to smoothly transition into the office, helping to assist in the training of newcomers, as well as supporting existing caregivers in her role as Field Support.

Rowen

Rowen Lillford

Job Title: Field Support Joined: 2022

Originally joining Home Instead as a Care Professional, Rowen proved herself to be an outstanding asset to our team, leading to her progression into the Field Support role where she will be able to pass on her expertise to fellow Care Pros and meet new clients.

Donna

Donna Thomas

Job Title: Recruitment Coordinator Joined: 2021

Donna oversees the recruitment drive across North Sheffield, striving to recruit the right people with the right heart to work in care.


She is passionate about her role to find people in our local community who really want to make a difference and start their careers in care.

Cheryl

Cheryl Petty

Job Title: HR & Compliance Manager Joined: 2018

Having worked in care before, Cheryl is passionate about providing outstanding quality of care for our clients.


“I strive to ensure that our clients receive an exceptional level of care because that's what they deserve!”

Ishia

Ishia Harston

Job Title: HR and Compliance Administrator Joined: 2023

“I came to Home Instead following various roles in training and compliance where accuracy and consistency was essential. I now reflect this experience in HR and Compliance role, ensuring that our Care Pros are recruited safely and effectively.”

Lynette

Lynette Doughty

Job Title: Learning & Development Manager Joined: 2020

Lynette joined the team 5 years ago having had 25 years of experience in retail management. She felt a career change was what she really needed.


“If you are a People-Person, don’t think twice about joining the Home Instead family. The skills you needed in previous roles are completely transferable.”

Elaine

Elaine Hartley

Job Title: Learning & Development Coordinator Joined: 2014

Elaine assists Lynette in the training department, supporting Care Professionals at the beginning of their care career and further training opportunities.

Alison

Alison Duffy

Job Title: Recruitment & Retention Manager Joined: 2020

Alison oversees the recruitment of new Care Professionals and the wellbeing of existing employees.
She is passionate about promoting a positive work life balance as well as menopause awareness in the workplace.

Bernice

Bernice Howell

Job Title: Accounts Manager Joined: 2009

Bernice has been with us since 2009, just a few years after we opened our offices. Throughout this time, she has watched the company grow and go from strength to strength.


“Seeing how passionate our Care Professionals and Key players are about the quality of the services we deliver is truly rewarding."

Pauline

Pauline Brown

Job Title: Accounts Assistant Joined: 2014

Pauline started with us as a caregiver over a decade ago years, during that time she has also taken on the role of Accounts Assistant.


The dual nature of her job enables her to be a part of a team of Care Professionals, as well as working under Bernice in Accounts and being a part of the wider office team.

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