Home Instead (Durham)

Every aspect of the service provided by Home Instead has been outstanding. The care my mum has received to date has been personalised and sensitive to her changing needs. Thank you to all at Home Instead.

I have only praise for the Home Instead team looking after, and coordinating, the care for our parents, who both suffer from, dementia. They have differing needs, but the care professionals are able to attend to each of their needs and our parents are also very comfortable with the care they receive. They deal with personal needs, hygiene requirements and meal preparation, cleaning and all the other tasks that are required with utmost professionalism, kindness and each care professional has their own high standards. The care provided is not intrusive and without it, we have no doubt that our parents would not be able to remain in their own home. We have enjoyed a good relationship with all the care professionals and we trust them. They always prompt us when additional needs arise, whether temporary or not, and this is important to us as needs are evolving and we are not present on a daily basis, but they are.

We are so pleased we had Home Instead recommended to us. Everything is of the highest standard. There is great attention to detail. We have every confidence in them and they provide a great sense of safety and security to both the client and relatives. Best and most important of all are the staff, both carers and administrative. They are such lovely, caring, friendly, professional and skilled people who very quickly build up excellent relationships with both client and relatives. Nothing is ever too much bother and they go above and beyond. They are very approachable. The telephone is answered instantly, at whatever time, by a friendly, sympathetic member of staff who is ready to listen and who takes speedy action, if required. Great care is taken in the drawing up of a bespoke, individual care plan to cater for the client's needs and wishes. It is also good to have carers and administrators, who obviously enjoy their work. We have no reservations at all in recommending Home Instead.

I was recommended this company by a family member and we have been suitably impressed with the professionalism, quality of care and friendship they have brought to my parent’s life. The peace of mind this has given us as a family can only be described as invaluable. The management team have been exemplary as have the carers. What impresses me is the mutual appreciation of both for each other- rarely seen in most companies. Well done Home Instead- no hesitation in recommending.

They have also helped in the home which has helped me, so I can spend a shorter time cleaning the kitchen and doing some washing. I like the portal so I can check on Mum every day. Overall I would recommend Home Instead to anyone who needs professional carers.

I have nothing but praise for the carers and administrators of Home Instead Durham. They go out of their way to assist my Mother, now 93, and are always available for advice and support. They help with solving any issues and are true solutionaries, coming up with practical ways to overcome challenges and looking after every aspect of my mother's needs. I have had experiences with other care providers, Home Instead may be a bit more expensive but they are worth every penny. As I live outside the UK having honest, professional, quality care is essential for our peace of mind.

The carers that look after Mum are great, they keep in touch with me and let me know how things are going and if Mum has run out of anything and give me peace of mind that not only do I know Mum is spending some time with someone during the day but that they are also looking after her needs and helping us out by keeping on top of Mum's flat too. Don't know where we would be without them.

Mum was extremely well cared for by the team of carers that supported her and also the staff in the office in providing support for Mum and also my sister and me. Starting the process of having carers for Mum was a new and worrying time, Home Instead, Durham, helped enormously in reassuring us and providing that personal care and attention for us. We liked the small team who were allocated to Mum enabling Mum to get to know them quickly. Each team member was professional, and efficient and above all showed real care for Mum. They each brought their own personalities which brought out different things in mum. We couldn't be happier with the care that Mum has had.

Thank you, again, Home Instead for looking after my family as you have done in the past, with such professionalism, kindness, dignity and respect.

It really feels like the carers actually care about my mother.

I look forward to the girls coming, enjoy the natter. Works well for me.

Always provided first rate standard of care. High quality management ensures caring needs are met with minimum fuss.

Superb service, excellent staff, would recommend to anyone.

Very happy with the services provided - carers and office staff are extremely helpful, supportive and responsive. They provide advice when needed and are really flexible with adjusting visits to accommodate various appointments.

First-class service, always on time and perform the tasks required.

Thank you.

Completely happy with Home Instead. Friendly, good service and very adaptable to needs.

I managed without carers for longer than needed. I was concerned that my needs would be a barrier, however, the ladies are all professional, non-judgemental and nothing is too much trouble. They even get me to hospital appointments and hairdressers. If they have suggestions they do it in a pleasant way.

The carers who come to look after my husband are always punctual, very friendly and efficient. They always offer to do extra jobs and are very willing to drive me to the leisure centre. They take my husband for good walks which gives him valuable exercise. Toilet needs and showers are done with care and dignity.

Having experienced and been disappointed by other care providers, I was persuaded by a friend to contact "Home Instead", where I discovered a very different attitude towards home care. The service provided was tailored to the individual needs of the patient with sensitivity and respect, and the interviewer took the time and trouble to make a suitable match and timetable for the carer. We were really pleased when the carer arrived with a smile on his face, a cheerful personality and who carried out an efficient standard of care with thought, kindness and patience. Subsequently, my husband's health has deteriorated, and we now have three carers, all of whom give us this high standard of care, and we are well satisfied - a result, happy and grateful customers.