Home Instead (Durham)

Thank you.

Completely happy with Home Instead. Friendly, good service and very adaptable to needs.

I managed without carers for longer than needed. I was concerned that my needs would be a barrier, however, the ladies are all professional, non-judgemental and nothing is too much trouble. They even get me to hospital appointments and hairdressers. If they have suggestions they do it in a pleasant way.

The carers who come to look after my husband are always punctual, very friendly and efficient. They always offer to do extra jobs and are very willing to drive me to the leisure centre. They take my husband for good walks which gives him valuable exercise. Toilet needs and showers are done with care and dignity.

Having experienced and been disappointed by other care providers, I was persuaded by a friend to contact "Home Instead", where I discovered a very different attitude towards home care. The service provided was tailored to the individual needs of the patient with sensitivity and respect, and the interviewer took the time and trouble to make a suitable match and timetable for the carer. We were really pleased when the carer arrived with a smile on his face, a cheerful personality and who carried out an efficient standard of care with thought, kindness and patience. Subsequently, my husband's health has deteriorated, and we now have three carers, all of whom give us this high standard of care, and we are well satisfied - a result, happy and grateful customers.

Home Instead (Durham) supported my sister to remain in her own home as long as possible in her battle with Alzheimer's, for a period of 2 years up to the end of August 2022. The service was professional and caring throughout and I highly recommend them.

Home Instead have been supporting my mum for 3-years now; they have adapted the care they provide as her needs have changed. We have had consistent carers who know my mum and her needs really well. Nothing is too much trouble for them, likewise, the office team are always professional and accommodating. As a family, we couldn’t have coped without Home Instead and the wonderful ladies.

Excellent service. Everything done to perfection. Would recommend the company from the office to the caregivers. They come on time, do everything you need and is always the same carer.

Service received from Home Instead caregivers has been excellent, especially since my father passed away in December. They provide a very caring, responsive and reliable service to my mother and always try to use the same group of carers who have become familiar with my mothers needs.

Thank you to all Durham Home Instead Care Workers and staff, please keep on with the good work.

My mother has been a client of Home Instead for over 2 years. The standard of her care has always been exemplary. Her carers always go 'above and beyond' to ensure she is comfortable and happy. They have become not just her carers, but friends too. At the onset of covid, Home Instead were ahead of the game in terms of PPE provision for carers with very high infection control standards. During lockdown, my mother sustained a stroke. We decided as a family to care for her at home to keep her as safe as possible. We could not have managed this without help from Home Instead. She now has dementia, and at each visit her carers always try to stimulate her memory, looking at photos and chatting with her as well as fulfilling her practical care needs. As a daughter, this high standard of care ensures I have peace of mind and allows me to spend time with my family and grandchildren and continue my social life. Thank you Home Instead for your excellent care

The team treated Dad with the sensitivity, respect, and dignity we all want for our loved ones.

Home Instead provided excellent and caring support for my aunt - helping to ensure she died at home - and my uncle, who would not otherwise have been able to manage at home on his own. The staff were exceptionally kind and went way beyond the call of duty in their care.

I wouldn’t hesitate to recommend them to other family and friends.

Home Instead helped me to care for my dying mother in September, and then visited my father regularly after her death until his own in January. Their staff were all excellent, and my parents were very fond of them. Their service was professional and full of loving-kindness. I can't recommend them highly enough or imagine a better service. One carer, in particular, went above the call of duty and rescued my father after a fall by stopping in outside of her regular hours, and stayed with him for four hours until an ambulance arrived. She was fully supported by the company who ensured her shifts were covered while she did this.

Thank you for your kindness.

Excellent service and peace of mind, as my mum lives 250 miles from me. Home Instead have supported my mum to a very high standard. Thank you!

As usual, the review went extremely well and carried out by a very nice young lady who showed genuine interest in all that was discussed.

I wouldn't hesitate to recommend this organisation to anyone who wants their loved one treated with dignity and respect.

My husband and I have had great help and care from Home Instead. Everyone is so friendly and caring. And I would recommend the service they give to anyone needing it.