Home Instead (Durham)

The manager is extremely helpful. The carers are excellent and the same people are sent so there is continuity.

Home Instead, provided much-needed care and support for our elderly mother, in a situation where we lived far away from her and relied on professional help to keep her safe. The service was amazing, the ladies who looked after mum very much became her friend's and she looked forward to their visits. They were quick to act on concerns and anything that went wrong in the home would be addressed immediately. We can not speak highly enough of their care service and would highly recommend . They give my father and my siblings much needed peace of mind. A massive thank you to everyone who helped us.

I cannot thank her and the rest of the team enough.

My father was supported in his home here with us by Home Instead over a period of two years ending in March 2019. I chose Home Instead precisely because it rated as Outstanding and because only the best is ever good enough for my father. I can confidently say that without the help of his two exceptional companions and their care manager, I would not have been able to sustain the level of support my father required in order to remain at home with us. The attention to detail the companions took in planning and suggesting visits and activities was exemplary and they quickly became extended family members to us and surrogate daughters to my father. The care manager's ability to respond swiftly and effectively to my father's requests and her willingness to even take on shifts herself where necessary were well beyond the call of duty. The managers are driven by compassion and professionalism and I have always found their support and empathy for my position as full-time carer of invaluable help.

We, as a family, are so grateful to Home Instead Durham for the help in looking after my father who has Alzheimer's. We recently went to a family wedding overseas and left Dad with 24-hour care for 5 days in his home, we came back to a happy and content Dad which was amazing. The Caregivers are patient, kind and professional, we are thrilled with our choice. Home Instead used the same caregivers that Dad has every morning which was amazing as they know him and are fantastic.

My ladies have changed my life. They are lovely. We go out for lunch. I've used them for five years without any complaints or problems.

We now have someone going every morning and evening, they make sure tablets are taken, ablutions are done and lunch is prepared for the day. My husband and I cover tea time and then someone comes to make sure my mother-in-law gets to bed ok. This is so reassuring. As with the nature of this disease, it will be a changing picture as we go on but we are so blessed to have this great team of lovely ladies helping my mother-in-law to stay at home. Nothing seems to be a bother to them. Thank you so much.

The care my mother receives from Home Instead allows her to remain in her own home and keep her independence. I live overseas so knowing she has companionship and care is vital.

My sister and I are absolutely delighted with Home Instead Senior Care, which we have been using for our mother for a couple of years now. We find the organisation and staff very thoughtful, responsive to our mother's needs, and completely reliable. The assessment and care planning process is very thorough, and it has given us enormous peace of mind. Our mother has flourished with the social contact with the carers. We cannot recommend Home Instead too highly.

As a working person, who doesn't live close to my elderly parent: I'm reassured that Dad is in safe hands, cared for, and not socially isolated

My mother has dementia. Over the last 4 years, Home Instead Senior Care (HISC) has been helping us to provide care for mum. Initially, this entailed 2 visits a week but by 2018 mum was being visited 3 times a day and Home Instead Senior Care were doing mum’s shopping, meals, medication and helping her to wash and dress. In 2018, mum moved into a care home. Continue to visit mum in the home 2 times a week taking her out for trips once a week. They take mum to all medical appointments. One carer visits mum each week but another 2 carers provide support as and when required. All 3 carers are highly skilled, know mum very well and care very much for her. We know that however chaotic life in the home may be, there are some constants in mum’s life and someone to keep an eye on her for us. All of this time Home Instead Senior Care have provided brilliant advice and support. They are totally reliable and trustworthy and we know that they will never ever let mum down. I don’t know what we would have done without Home Instead Senior Care!

The staff and carers are excellent. Nothing is a bother. The carers are always on time and never leave without asking if there is anything else they can do. They care about their customers.

Also, the 'behind the scenes' organisation seems to work wonderfully well. The welfare of the client is always paramount and absolutely essential for the service provider.

I could not manage without Home Instead Senior Care (Durham). Not only have they changed my mam's life, they have changed mine. I have such peace of mind that the carers will look after mam just like I would. They are so cheerful, nothing is a bother and believe me my mam can be very awkward. They think on their feet and use common sense and initiative.

The office staff are wonderful and I know when I ring that my questions will be answered and actioned. They are professional and compassionate and run the best care company I have come across and I've used a few.

Home Instead contacted me during early November to ask for dates over the Christmas and New Year 2017 period that we would and would not be needing care for my mother. Because of rather complicated family arrangements that had to be made over the Christmas period, our information for the timetable was provided a little late. This, however, did not seem to cause any problems, and not only did they manage to provide a timetable of cover over this period, but managed to keep it so that the carers who came in were from my mother's usual support team.

Between Christmas and New Year, my mother decided that she did not want to take part a family New Year get-together and so at short notice, we had to ask for New Year's Day care, which was quickly provided. Yet another family re-arrangement two days later meant care was also as easily and cheerfully re-organised. Delighted.

This care company went out of their way on many occasions to see that my mother was safely and comfortably looked after when the family who lived far away couldn't be with her. There was consistency with the Carers who were introduced to my mother so that familiar faces were often seen and genuine relationships were built up revolving around trust and friendship. The carer would accompany my mother to hospital appointments and on one occasion stayed with my mother until the middle of the night while she waited to be admitted to hospital after a fall. Common sense prevailed amongst the carers and if they noticed anything amiss like medication running out or not taken the family and G.P were always informed. The carer even arranged for my mother to have an eye test and then picked up her new glasses for her. What a pity she couldn't have brought this care company with her to Oxford which is where she now lives. I would definitely recommend them to others. A big thank you.

We have been using Home Instead Senior Care (Durham) for over 6 months now and I cannot fault the standard of care provided and the professionalism of all staff. Home Instead Senior Care (Durham) make us feel very confident that dad is well cared for. If there is ever a need to contact the office to alter the care provided, the staff are always very helpful and supportive. Regular reviews are carried out and I cannot recommend the agency enough to anyone needing support for themselves or a family member.

Home Instead Durham have provided an excellent service to my relation. I cannot praise highly enough the director, her office team and the carers. The efficient and very helpful local office took great care to match the carers to my relation. Nothing seems too much trouble to the carers who are very able, caring and kind. They have taken a personal interest in the wellbeing of my relation who says she does not know what she would do without them.

I approached Home Instead when my father, aged 88, moved into a sheltered flat and was showing the early signs of dementia. They had been highly recommended to me by my brother in law as they supported my 94 year old mother in law with shopping and other household tasks. They immediately came to visit my father assessing his needs and put in place a care plan to ensure that he is able to live as independently as possible with a carers support .They have always been so incredibly professional and supportive, responding immediately when I have had to ask for additional help for him. They keep me well informed as I live some distance from Dad and are so caring, kind and always put his needs first. I get enormous reassurance as does Dad as they are so reliable which is so important to elderly people living alone. I cant speak highly enough of the service and care they provide.