SureCare Oxfordshire

2A Tannery Court, Stratton Way, Abingdon OX14 5TS
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9.9 81 Reviews
  • SureCare Oxfordshire, Abingdon
Surecare (Oxfordshire) is a friendly and professional home care branch, dedicated to person-centred care methods for adults with a wide range of personal needs to remain in the comfort and security of their own homes. All carers are highly-trained and maintain a commitment to quality over the long-term, valuing the respect of the local community. All care staff are pushed to complete NVQ training.

The company keep up-to-date with care industry developments and respect the health, safety and security standards of the Care Quality Commission. Quality care from a friendly team has made a massive difference to the lives of numerous individuals and families.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £30

Our rates are very competitive and we will look at your needs before providing you with a full quote.

These prices are only a guideline, please contact SureCare Oxfordshire to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Kim Johnson (Registered Manager)

SureCare Oxfordshire Reviews (81)

Total of 81, showing 1-20
9.9

SureCare Oxfordshire has a Review Score of 9.9 (9.902) out of 10, based on 19 reviews in the last 2 years. Over all time SureCare Oxfordshire has 81 reviews.

Overall Experience

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Date Published

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Review from S A (Sister of Client) published on 4 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From our first meeting to discuss my sisters care needs the Deputy Manager was knowledgeable and compassionate. My sister has now been looked after by Surecare for around three months and receives excellent and reliable care, she is treated with dignity and respect and the ladies are all very kind to
her. The office team are always at the end of the phone and are reactive and prompt in addressing any inquiries and needs. Having the Surecare team caring for my sister has given me such peace of mind and comfort. I would highly recommend Surecare Oxfordshire.

Reply from Stuart Martin, Director at SureCare Oxfordshire

Thank you for the amazing feedback, we will pass onto the team.

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Review from A B (Granddaughter of Client) published on 24 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

SureCare cared for our late mother until her passing; I am based in France so most of the care was organised remotely. The carers and management team went above and beyond to look after our mother, and we knew she was in very safe hands. Nothing was ever too much trouble and they were always at the
end of the phone for queries, questions etc. I would highly recommend them, and if ever I'm in a position to require care for a family member, then they are the only people I will call. Huge thanks to the whole team for your dedication and commitment. You are all superstars!

Reply from Stuart Martin, Director at SureCare Oxfordshire

Thanks for the amazing feedback, we will pass onto the care team.

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Review from Kelly H (Daughter of Client) published on 17 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The last view months of my Mum's illness had been incredibly difficult and stressful for all of us, as her health declined.
SureCare provided us with excellent support during this time, the wonderful staff gave us great comfort and reassurance, knowing she was in safe, compassionate hands. I personally
will never forget the kindness of the two ladies who helped us on Good Friday morning when Mum became very unwell. Their professionalism and warmth shone through, and it meant so much in such a difficult moment.
When the time came for a live-in carer, we were so delight when one of the carers we knew well agreed to live with Mum. Several of the medical professional commented how fortunate we were to find someone who genuinely cared for her.
Without their professionalism, kindness, and dedication, Mum would not have been able to remain at home in her final days-something that was always her wish.

Reply from Stuart Martin, Director at SureCare Oxfordshire

Thanks for the amazing feedback, we will ensure this is passed onto our amazing care team.

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Review from Harry C (Nephew of Client) published on 12 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Being the first time we have needed care for my Uncle, we could not have been happier with SureCare. The communication has been great, dealt with professionally with our family.
When medication was added or hours adjusted, nothing was a problem.
What an amazing care team, supported by an excellent
managers

Reply from Stuart Martin, Director at SureCare Oxfordshire

What fabulous words, thank you. We will pass this onto the team.

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Review from L P (Niece of Client) published on 10 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had an incredibly very positive experience with SureCare. Care and love are the frontline words. Thoughtful and friendly are also part of the service provision which makes it work on a more 'personal' basis without crossing boundaries as they all remain professional and clear in their observations
of their client's continuing, ongoing needs.
A pleasure to see their faces smiling when they come through my door. Thank you all, amazing!

Reply from Stuart Martin, Director at SureCare Oxfordshire

Thanks for the feedback, we will pass it onto our amazing care team.

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Review from B B (Son of Client) published on 13 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a remarkable care agency with completely compassionate and very reliable staff.
We managed to get my dad out of the hospital with their excellent help and assistance, and very prompt service and we are very grateful for them.
Nothing was too much trouble, I cannot recommend SureCare highly enough.
Thank you all, you've made a hugely positive difference to our family.

Reply from Stuart Martin, Director at SureCare Oxfordshire

Thanks for your honest feedback, we will pass it onto the care team.

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Review from J S (Son of Client) published on 3 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The care and dignity that the carers treat my mother with is second to none. My mother is a difficult patient but the way these carers work is excellent. Being a carer is a tremendously difficult and demanding job and this team deserve all credit due.

Reply from Stuart Martin, Director at SureCare Oxfordshire

Thank you for the excellent feedback, we will pass it into the team.

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Review from Grahame P (Son of Client) published on 4 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Surecare has provided excellent care for my mother for the past three years. During that time some of the carers have become so friendly to her that she really looked forward to seeing them. The carers were there four times a day and always made sure she was comfortable and didn't need any other help
before they left. They would always contact me by phone if they had any concerns. I can only thank them for their excellent service.

Reply from Stuart Martin, Director at SureCare Oxfordshire

Thanks for the feedback, we will ensure we pass it onto the team.

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Review from Daisy H (Wife of Client) published on 4 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment we needed care, the response was immediate, considered and timely. The staff were always friendly, caring, and patient with my partner.
SureCare has been life-changing (for the better!) and we would thoroughly recommend it to anyone needing help at home.

Reply from Stuart Martin, Director at SureCare Oxfordshire

Thank you for your kind feedback, we will pass it onto the team.

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Review from D P (Daughter of Client) published on 17 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we have all been delighted with the care my mother has received. All the carers are genuinely interested in her needs, likes and dislikes and are friendly, respectful and easy to get along with. Nothing is too much trouble!
An amazing team, the best in the area in our experience of having
various agencies.

Reply from Stuart Martin, Director at SureCare Oxfordshire

Thanks for the amazing feedback, we will pass it onto the team.

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Review from Claire D (Friend of Client) published on 5 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has needed home care for a while and I've seen how lovely everyone is.
It's meant she doesn't need to go into a home. The office staff are always helpful. I know it's a hard job but my friend has no problems and sings very highly of the people who look after her.
The company looks after
its staff and it shows.
I wouldn't hesitate to recommend them to other people. Even if you just need help once a week, or twice a day, I know they would be able to sort you out and often the same week as well!
You couldn't ask for more - thank you SureCare.

Reply from Stuart Martin, Director at SureCare Oxfordshire

Thank you for the amazing feedback, we will ensure this is passed onto the team.

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Review from M S (Daughter of Client) published on 14 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Such amazing support from team SureCare, who has coped brilliantly with my mum who has advanced dementia and can often be very tricky.
Very patient, kind and supportive. It has also helped me enormously to have some much-needed relief from supporting my mother.
Very highly recommended, I'm so lucky
to have their amazing carers in every day.

Reply from Stuart Martin, Director at SureCare Oxfordshire

Thanks for your kind comments, I'll ensure we pass this onto our team.

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Review from S L (Son of Client) published on 16 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

SureCare took over the care of my 100 year old mother and from the very first visit we were impressed by their professional outlook and friendly approach. All the carers that attended my mother were so friendly and patient with my mother, even singing happy birthday on her 101st birthday. I can't thank
them enough for their care and help for us with my mother and would give far more than five stars if I could. Thank you all at SureCare for your support and care up till my mother died.

Reply from Stuart Martin, Director at SureCare Oxfordshire

Thanks for your kind words, we will ensure this is passed on to the team.

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Review from S D (Partner of Client) published on 1 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

SureCare has been supporting my partner for nearly 5 years now, delivering daily personal care. We have been incredibly pleased with the care provided. We have got to know the carers over time and they are all very good, supportive and very understanding. They make both our lives much easier.
There
is always amazing support if I have any questions or need to change dates, thank you team SureCare.

Reply from Stuart Martin, Director at SureCare Oxfordshire

Thanks for the honest feedback, we will pass this onto the team!

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Review from Alison M (Daughter of Client) published on 11 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Kind, considerate, polite and expert care given to my frail bed-bound mother. Also the team show polite consideration to the rest of the family. Communication was excellent and carers really personalised the care. Thank you team.

Reply from Stuart Martin, Director at SureCare Oxfordshire

Thanks for the amazing feedback, we will pass this on to the team!

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Review from Wendy G (Niece of Client) published on 4 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Before we used SureCare, we were let down so many times by a new provider. You get what you pay for! If you need a reliable, kind and caring team give SureCare a call. Their staff are all fully trained and do regular update training and they are able to adapt quickly when our needs changed. Safe, effective
care, that's what I get and that's what I need. Thank you to all the lovely care staff, you do a great job. I really recommend them, as they are experienced and their business has been going for ages, so you know they are reliable and look after everyone so well. My aunty really looks forward to her carer coming in and feels so much better after they have been. It's the highlight of her day and they will do everything they can to make her comfortable and happy before they leave. We get everything we need from them. If we didn't use them I would be so worried about her, as we didn't have a great experience with other care companies locally.

Reply from Stuart Martin, Director at SureCare Oxfordshire

Thanks for the amazing feedback, I will make sure we pass this on to the team.

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Review from D H (Partner of Client) published on 25 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In a word, SureCare are exceptional. They cared for my wife during her final year, right up until the day she passed. The carers she loved were with her during her final minutes. Honestly, I cannot begin to explain how amazing they have all been, the management are responsive and flexible and the carers
professional and caring! Thoroughly recommended, thank you to Team SureCare, we will forever be indebted to you for assisting our family.

Reply from Stuart Martin, Director at SureCare Oxfordshire

Thank you for the positive feedback, we will pass this onto the team.

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Review from C C (Sister of Client) published on 12 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

SureCare Oxfordshire provided some of the care for my sister in the last six months of her life, contributing to her being able to live with comfort and a degree of happiness. I found the senior managers very responsive to feedback and requests; their flexibility and ongoing attention to any training
needs meant a lot. They were also able to arrange the rota so that my sister's favourite carers were with her as often as possible, this made such a difference to her and to her family.

Reply from Stuart Martin, Director at SureCare Oxfordshire

Thanks for the positive feedback, we are so glad we were able to assist you and your family during such a difficult time.

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Review from Steve C (Son of Client) published on 5 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for the Surecare team who looked after my father in the last 6 months of his life. They always treated him with dignity and respect, as expected, but went far beyond that. They made him smile, he had fun with many of them, and he felt that some of your team were almost like
relatives. They were kind, helpful, caring and thoroughly dedicated in everything they did for him. In addition, your team were kind to Dad's family too, always happy to chat and reassure us.
Sadly he passed away towards the end of July, but I am completely confident that SureCare made a big and beneficial difference to his quality of life.
Thank you all so, so much!

Reply from Stuart Martin, Director at SureCare Oxfordshire

Thank you for the feedback, we are glad to have made such a positive impact. I will make sure this is sent onward to the amazing care team!

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Review from T S (Niece of Client) published on 5 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Team SureCare has been looking after my father for two years now. He has declined over this time, and they have catered for his changing needs at every stage, from daily visits and now live-in care.
The carers show a huge amount of dignity and respect whilst having fun and laughter with him. He enjoys
the carers visiting, and if I have any concerns or need to ask for changes to be made, the office staff are very helpful and always action requests promptly.
SureCare is amazing and has changed his life for the better; thank you!

Reply from Stuart Martin, Director at SureCare Oxfordshire

Thank you for the amazing feedback; we will ensure this is passed on to the team.

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Treated with Dignity

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Current Review Score: 9.9 (9.902)

Overview of Review Score

The Review Score of 9.9 (9.902) out of 10 for SureCare Oxfordshire is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.902 for SureCare Oxfordshire is calculated as follows: ( (103 Excellents x 5) + (7 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 112 Ratings = 4.902

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for SureCare Oxfordshire is based on 19 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Sep 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

Meet the Team (6)

Kim

Kim Johnson

Job Title: Operation's and Registered Manager

Joined: 2019

Kim was recruited to transform our business. Kim is an experienced care manager and has worked across the country managing multiple sites. She joined SureCare to stay closer to home and was keen to get stuck into driving an agency that puts the client first. Kim was charged with ensuring compliance was excellent and her diligence and attention to detail were rewarded within her first 6 months in charge with a great CQC inspection report.


Kim's working hard to ensure all of our team makes a real difference in people's lives. One example is when she found that a family needed some additional support. Kim met with the family and spent many hours with Social Workers to release extra funding to enable vital work to be spent on their home to make it a safe place to live. Later, she gave the family the confidence to go on a day trip to the seaside by hiring a minibus and care workers and taking them on her weekend off. The children and Mother had not been out of the house together for many years. It was a memorable experience for them all.


A great example of going the extra mile and leading by example. Kim's kept our Service Users and team safe and well during the pandemic and we are really lucky to have an expert in care leading our team.

Emillie

Emillie Blackwell

Job Title: Deputy Manager

Joined: 2023

My first job was companionship care which I absolutely loved and knew that I wanted to stay in care from there, so then I applied to be a domiciliary carer and loved that even more, helping my clients daily made me feel so full.


When the opportunity at SureCare came up I thought that it was the perfect job for me as I am so passionate about care being delivered correctly and for our clients to be cared for and as happy and safe as they could possibly feel.


I am really enjoying this role, and have never felt so valued and appreciated in a place of work before.

Chloe

Chloe Benkins

Job Title: Care Coordinator

Joined: 2024

Come back for updates!

Uzie

Uzie Paul-Ado

Job Title: Compliance Officer

Joined: 2023

Uzie joined SureCare in 2023 and has recently been promoted to be our Compliance Officer. She is of West African descent and has a background in HR and education, she is proud to bring that same compassion and dedication to her role in our team.


In her own words:
Joining the team as a carer, supporting clients one-on-one and gaining firsthand experience in their joys and challenges while providing person-centered care, all taught me the importance of trust, empathy, consistency and commitment of going over and beyond. I know that every small gesture—be it a comforting smile or a reassuring word/touch—contributes to a person’s sense of dignity and well-being.
Now, I draw on those experiences every day to ensure that our team upholds the highest standards of safety, respect, and quality in every aspect of our service.


My journey from carer to compliance reflects my commitment to creating an environment where clients feel secure and valued, and where carers have the support and training they need to excel.
I work closely with our team to monitor and refine our practices, making sure we are always meeting or exceeding regulatory standards while preserving our values - the commitment to supporting people through all stages of life's journey.


“At Surecare, compliance isn’t just about rules—it’s about trust.”


I believe that true compliance builds confidence, allowing families to know their loved ones are in safe, capable hands.


I consider it a huge privilege to support our clients and carers through both a heart for care and a passion for quality, which helps us deliver the safe and compassionate services our clients deserve.

Karen

Karen Rolfe

Job Title: Office Administrator

Joined: 2021

Karen's in charge of recruitment and she's responsible for the administration around a person joining our team from that initial chat around a role through to ensuring their training is scheduled. Karen has a vital role in ensuring we are all well looked after and have everything we need in the office


Karen looks after all our PPE and makes sure we are well stocked with a variety of infection control measures to ensure the safety of our staff and clients. It's also Karen's responsibility to work closely with all of our managers and coordinators to help them with any administration they need help with. We love having Karen in the office as she welcomes all visitors and manages our entire office administration process as well as monitoring care worker compliance.

Lasma

Lasma Briska

Job Title: Care Worker

Joined: 2019

Lasma joined us in Spring 2019 having never worked in care before. She now works for us doing an evening round as well as picking up some calls when her children are at school. Lasma's completed her Care Certificate with us and is now an experienced member of the team.


Working in care has given Lasma a real confidence boost and she loves meeting new people. Lasma is proof that you don't need any experience to be a good Carer. You just need to be kind, reliable and caring. Lasma's come a long way in her year with us and we are excited for her future in social care.


Lasma comments 'Thank you for the opportunity to give me an amazing job and to be part of the team. I love doing something different every day.'

Frequently Asked Questions about SureCare Oxfordshire

What Type of Services does SureCare Oxfordshire offer?

SureCare Oxfordshire offers Home Care.

How many Carers does SureCare Oxfordshire employ?

SureCare Oxfordshire employs 55 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact SureCare Oxfordshire to verify any information. View our terms and conditions. SureCare Oxfordshire has an Enhanced Service - more info.