SureCare Oxfordshire

2A Tannery Court, Stratton Way, Abingdon OX14 5TS
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9.9 81 Reviews
  • SureCare Oxfordshire, Abingdon
Surecare (Oxfordshire) is a friendly and professional home care branch, dedicated to person-centred care methods for adults with a wide range of personal needs to remain in the comfort and security of their own homes. All carers are highly-trained and maintain a commitment to quality over the long-term, valuing the respect of the local community. All care staff are pushed to complete NVQ training.

The company keep up-to-date with care industry developments and respect the health, safety and security standards of the Care Quality Commission. Quality care from a friendly team has made a massive difference to the lives of numerous individuals and families.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £30

Our rates are very competitive and we will look at your needs before providing you with a full quote.

These prices are only a guideline, please contact SureCare Oxfordshire to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Kim Johnson (Registered Manager)

SureCare Oxfordshire Reviews (81)

Total of 81, showing 21-40
9.9

SureCare Oxfordshire has a Review Score of 9.9 (9.902) out of 10, based on 19 reviews in the last 2 years. Over all time SureCare Oxfordshire has 81 reviews.

Overall Experience

  • 72
  • 9
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Date Published

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Review from Elizabeth C (Daughter of Client) published on 12 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so grateful to everyone at SureCare who was involved in looking after my father in the last three years of his life. The carers and staff were always so friendly and respectful of my father's needs. Sometimes we had to phone with extra requests, but the staff always found a way to sort things
out.
It was very much my father's wish to stay in his own home right to the end. This was only possible because of the dedication and kindness of his carers, many of whom had visited him for several years. It was so touching and comforting for us to see how carefully they looked after him in his last few weeks.
We are very happy to recommend the excellent service provided by SureCare.

Reply from Stuart Martin, Director at SureCare Oxfordshire

Thank you for taking the time to provide us with feedback. The staff have loved helping your father and are proud they managed to enable his wishes to stay at home.

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Review from K J (Daughter of Client) published on 29 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the very first call with SureCare, I was put at ease. Based outside of the UK, it has made it really difficult to set up care for my parents. All of their needs were met, and nothing was too much trouble. From management to carers, if I needed help or extra visits, they dropped everything and supported
us. Having old parents, I did worry about them accepting assistance at home, but the staff who were sent to them put them at ease and was very respectful of their age and needs. It was the hardest phone call I made, asking for help, but the best thing I have done. Thank you, SureCare; you are all amazing!

Reply from Stuart Martin, Director at SureCare Oxfordshire

Thanks for the positive feedback; we will ensure this is passed onto the team!

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Review from D T (Civil Partner of Client) published on 27 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wow. SureCare has been caring for my partner for the last few years.
Put simply - they have been amazing and incredible in every way. My partner struggles with dementia and is unable to do certain things, but the extraordinary care and support offered by SureCare allow him to live joyously and be
fulfilling day by day.
They ensure the chores are done, they ensure the routines are organised, and they ensure there is happiness in all of this. Thank you, team SureCare; I cannot recommend you highly enough!

Reply from Stuart Martin, Director at SureCare Oxfordshire

Thank you for the amazing feedback; we'll pass it on to the team.

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Review from Caroline G (Daughter of Client) published on 3 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother, sister and I have been very grateful to SureCare for providing excellent care in a variety of ways, both in and out of my mother's home.
Help with shopping, cleaning, sorting washing, ironing and making beds have been invaluable, and it has always been provided in a friendly manner.

Reply from Stuart Martin, Director at SureCare Oxfordshire

Thank you for the amazing feedback.
We will pass this onto the team.
Best wishes.

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Review from G W (Son of Client) published on 3 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so grateful for the support SureCare gives to Mum and myself. Without you, there's no doubt Mum would be in a care home. I appreciate every visit and phone call. We feel very well supported. Thank you to you all.

Reply from Stuart Martin, Director at SureCare Oxfordshire

Thanks for the great feedback, we'll ensure this is passed onto our team.

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Review from C S (Brother of Client) published on 12 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What an amazing experience with SureCare. We previously used another local provider, but frankly, they were useless. The saying, you get what you pay for, could not be more appropriate.
Caring for a family member at short notice, nothing was too difficult. They were amazing, the management listen (even
the director was in touch with me to check on things), and their staff are professional and caring.
I could not recommend it highly enough; thank you, team SureCare.

Reply from Stuart Martin, Director at SureCare Oxfordshire

Thanks for the great feedback, we'll ensure this gets passed on to the team.

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Review from Maggie V (Next of Kin) published on 28 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely pleased and happy with the care provided for my father. We have every confidence that the standard of care is the best we could ever hope for!
There is always excellent communication, and it is so reassuring to know that Dad is relaxed and happy with all of the amazing carers who visit him
daily.

Reply from Stuart Martin, Director at SureCare Oxfordshire

Thank you so much for your honest feedback; the team will be very pleased to hear it!

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Review from R L (Son of Client) published on 22 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Such an amazing experience with Surecare; their office team worked hard to start our care urgently as we needed, and the entire care team are outstanding. I cannot recommend it highly enough. thank you all!

Reply from Stuart Martin, Director at SureCare Oxfordshire

Thanks for the amazing feedback; we're very proud to have helped you out at such short notice!

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Review from E W (Daughter of Client) published on 14 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at SureCare were very helpful when I needed cover for my mum and moved heaven and earth to help. They provided a reliable service for several years and listened to any concerns we had. I particularly appreciated their flexibility, respect for my mum and us as a family. I am so grateful for
all their support.

Reply from Stuart Martin, Director at SureCare Oxfordshire

Thank you for the excellent feedback; we will ensure this is passed onto the team.

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Review from J H (Daughter of Client) published on 1 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I will be forever grateful to the SureCare team for the wonderful care they provided for my dad. Regular and thorough reviews of Dad’s needs were hugely reassuring, as was the way carers responded to Dad’s increasing reliance upon them with genuine kindness, good humour and professionalism. It is thanks
to SureCare that Dad, despite his dementia, was able to live independently until the end. It is thanks to SureCare that I will remember my dad, in his final days, as a contented, cheerful and dignified man.

Reply from Stuart Martin, Director at SureCare Oxfordshire

Thanks for your amazing words. It has been a privilege to provide care for your father and support you as a family.

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Review from Steve A (Son of Client) published on 20 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 91-year-old father lives on his own and has been receiving care since November last year. Although it’s been a very difficult year for everyone, SureCare has provided comfort and reassurance to the family when caring for my father. They have always been attentive, understanding, and most importantly,
aware of my father’s needs, clearly putting him first. The support, care and kindness provided have been excellent. This is something we have really appreciated and wish to thank everyone at SureCare.
An exceptional team, providing prompt and professional service. Highly recommended.

Reply from Stuart Martin, Director at SureCare Oxfordshire

Thanks for the great feedback, most grateful. We will ensure your comments are passed onto our wonderful care team.

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Review from Kate D (Daughter of Client) published on 16 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were very impressed with the caring and professional service provided by the SureCare team.
The initial informal meeting ensured that they had a full understanding of Mum’s circumstances and her care needs.
The carers are lovely, kind and patient, so Mum settled into the new routine very quickly.
I would highly recommend this amazing team!

Reply from Stuart Martin, Director at SureCare Oxfordshire

Thank you for the amazing feedback; we are really proud to support you and your family.

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Review from J B (Client) published on 1 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care I receive is amazing and has been so for many years. Nothing is too much trouble, and the staff adapted their service to meet my needs and requirements. Communication from the office was always good and efficient at any time of the day of the week.


I would 100% endorse the service offered

by this lovely family-run company.

Reply from Stuart Martin, Director at SureCare Oxfordshire

Thank you for your positive feedback; we will pass this onto our amazing care team.

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Review from D O (Grandson of Client) published on 28 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandfather received quite an excellent service in every way from SureCare Oxford; their carers were caring, and management is first class. As a fellow healthcare professional, I can sleep well at night knowing SureCare is providing exceptional service to our family.

Reply from Stuart Martin, Director at SureCare Oxfordshire

We're so glad our service has made a difference to your family, thanks for your positive feedback.

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Review from D A (Daughter of Client) published on 28 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

SureCare Oxfordshire has been life-changing for our family. Words cannot really express how wonderful the whole team have been throughout this process. From the very first visit, my mum was put at ease, and any worries I had about care vanished.
The whole team goes the extra mile every single day,
and their care is consistently excellent. Especially, in the middle of a pandemic, I cannot recommend highly enough.

Reply from Stuart Martin, Director at SureCare Oxfordshire

Thank you for the positive feedback; we will ensure this is passed onto our superb care team!

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Review from Catherine M (Power of Attorney of Client) published on 8 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

SureCare Oxfordshire provided reliable, considerate support with shopping and cooking over a two-month period. The management was prompt in response, helpful, flexible and went to extra trouble when arrangements needed to be changed. Their support was very welcome in a situation of the growing need
for care.

Reply from Stuart Martin, Director at SureCare Oxfordshire

Thank you for your feedback; we will ensure this is passed onto the team. We are so glad we've made a positive difference to you all.

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Review from E F (Wife of Client) published on 20 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using SureCare since March 2020 for my husband. I feel like I struck gold when I chose to use their services! Their carers are a cut above the rest and combined with meticulous management and efficient organisation, it makes a very successful company. I have every confidence that people
turn up when they should. Over time, our needs have changed, and the SureCare team has been there to give advice and offer support. The whole team are caring and genuine. They are well informed and go above and beyond to offer support. Their expertise is invaluable, and I trust them to notice if things aren’t quite right. In my book, communication is key, and this is constantly forthcoming. At this challenging phase, I simply couldn’t function without them!

Reply from Stuart Martin, Director at SureCare Oxfordshire

Thank you for the excellent feedback - glad we are making a difference to your family. We'll ensure the team receive this feedback.

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Review from Jamie O (Friend of Client) published on 22 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thoroughly diligent with the highest standards of care which have been obvious from when we first started using them. I have been assured that the care has been first-rate and I am more than happy with the service provided.

Reply from Stuart Martin, Director at SureCare Oxfordshire

Thank you for the positive feedback; we will ensure this is passed onto the team.

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Review from Nicola H (Daughter of Client) published on 1 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum absolutely loved her carers and their approach to helping her, not something she declared about all carers! Watching them with her it was clear they had sussed exactly how to keep her happy and used it to full effect. The management team too were great at listening to our requests and doing their
best to help. Overall they were a company willing to go the extra mile to help keep Mum safe and happy for as long as we could. Thank you!

Reply from Stuart Martin, Director at SureCare Oxfordshire

Thanks for your positive feedback, we have passed this onto the team. Best wishes.

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Review from C P (Daughter of Client) published on 24 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is so wonderful to have 'peace of mind' once again. A huge thank you to the truly competent, hardworking team for the all-round professionalism, support and above all genuine care and understanding.
Our mum has Dementia/Alzheimer’s and for the few years has had a full-time live-in carer who has
become part of our family. In December, Mum lost most of the use of her legs. Wishing to keep Mum in her home with her carer whom she (and we) know and trust, we were met with a huge dilemma as to how to deal with things such as a hoist and 'additional hands' were needed.
We struck gold when SureCare came into our lives, and they have worked with us and our carer to achieve all that we need now and ongoing to keep Mum in her own home. The manager has been working with us now for several months, and I have held back writing this review as I wished to be sure of my feedback. I would recommend SureCare in an instant and would urge anyone looking for 'additional support'!

Reply from Stuart Martin, Director at SureCare Oxfordshire

Thanks for your kind words, really pleased we are making a difference for you and your family!

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Current Review Score: 9.9 (9.902)

Overview of Review Score

The Review Score of 9.9 (9.902) out of 10 for SureCare Oxfordshire is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.902 for SureCare Oxfordshire is calculated as follows: ( (103 Excellents x 5) + (7 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 112 Ratings = 4.902

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for SureCare Oxfordshire is based on 19 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Sep 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

Meet the Team (6)

Kim

Kim Johnson

Job Title: Operation's and Registered Manager

Joined: 2019

Kim was recruited to transform our business. Kim is an experienced care manager and has worked across the country managing multiple sites. She joined SureCare to stay closer to home and was keen to get stuck into driving an agency that puts the client first. Kim was charged with ensuring compliance was excellent and her diligence and attention to detail were rewarded within her first 6 months in charge with a great CQC inspection report.


Kim's working hard to ensure all of our team makes a real difference in people's lives. One example is when she found that a family needed some additional support. Kim met with the family and spent many hours with Social Workers to release extra funding to enable vital work to be spent on their home to make it a safe place to live. Later, she gave the family the confidence to go on a day trip to the seaside by hiring a minibus and care workers and taking them on her weekend off. The children and Mother had not been out of the house together for many years. It was a memorable experience for them all.


A great example of going the extra mile and leading by example. Kim's kept our Service Users and team safe and well during the pandemic and we are really lucky to have an expert in care leading our team.

Emillie

Emillie Blackwell

Job Title: Deputy Manager

Joined: 2023

My first job was companionship care which I absolutely loved and knew that I wanted to stay in care from there, so then I applied to be a domiciliary carer and loved that even more, helping my clients daily made me feel so full.


When the opportunity at SureCare came up I thought that it was the perfect job for me as I am so passionate about care being delivered correctly and for our clients to be cared for and as happy and safe as they could possibly feel.


I am really enjoying this role, and have never felt so valued and appreciated in a place of work before.

Chloe

Chloe Benkins

Job Title: Care Coordinator

Joined: 2024

Come back for updates!

Uzie

Uzie Paul-Ado

Job Title: Compliance Officer

Joined: 2023

Uzie joined SureCare in 2023 and has recently been promoted to be our Compliance Officer. She is of West African descent and has a background in HR and education, she is proud to bring that same compassion and dedication to her role in our team.


In her own words:
Joining the team as a carer, supporting clients one-on-one and gaining firsthand experience in their joys and challenges while providing person-centered care, all taught me the importance of trust, empathy, consistency and commitment of going over and beyond. I know that every small gesture—be it a comforting smile or a reassuring word/touch—contributes to a person’s sense of dignity and well-being.
Now, I draw on those experiences every day to ensure that our team upholds the highest standards of safety, respect, and quality in every aspect of our service.


My journey from carer to compliance reflects my commitment to creating an environment where clients feel secure and valued, and where carers have the support and training they need to excel.
I work closely with our team to monitor and refine our practices, making sure we are always meeting or exceeding regulatory standards while preserving our values - the commitment to supporting people through all stages of life's journey.


“At Surecare, compliance isn’t just about rules—it’s about trust.”


I believe that true compliance builds confidence, allowing families to know their loved ones are in safe, capable hands.


I consider it a huge privilege to support our clients and carers through both a heart for care and a passion for quality, which helps us deliver the safe and compassionate services our clients deserve.

Karen

Karen Rolfe

Job Title: Office Administrator

Joined: 2021

Karen's in charge of recruitment and she's responsible for the administration around a person joining our team from that initial chat around a role through to ensuring their training is scheduled. Karen has a vital role in ensuring we are all well looked after and have everything we need in the office


Karen looks after all our PPE and makes sure we are well stocked with a variety of infection control measures to ensure the safety of our staff and clients. It's also Karen's responsibility to work closely with all of our managers and coordinators to help them with any administration they need help with. We love having Karen in the office as she welcomes all visitors and manages our entire office administration process as well as monitoring care worker compliance.

Lasma

Lasma Briska

Job Title: Care Worker

Joined: 2019

Lasma joined us in Spring 2019 having never worked in care before. She now works for us doing an evening round as well as picking up some calls when her children are at school. Lasma's completed her Care Certificate with us and is now an experienced member of the team.


Working in care has given Lasma a real confidence boost and she loves meeting new people. Lasma is proof that you don't need any experience to be a good Carer. You just need to be kind, reliable and caring. Lasma's come a long way in her year with us and we are excited for her future in social care.


Lasma comments 'Thank you for the opportunity to give me an amazing job and to be part of the team. I love doing something different every day.'

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact SureCare Oxfordshire to verify any information. View our terms and conditions. SureCare Oxfordshire has an Enhanced Service - more info.