I have nothing but praise for the company and their carers.R K(Daughter of Client/Service User)
Staff are reliable and polite at all times, they carry out their duties to a very high standardSarah A(Daughter of Client/Service User)
SureCare came to our aid swiftly after we were let down by another agency.M P(Daughter of Client/Service User)
I have nothing but praise for the company and their carers.R K(Daughter of Client/Service User)
Staff are reliable and polite at all times, they carry out their duties to a very high standardSarah A(Daughter of Client/Service User)
SureCare came to our aid swiftly after we were let down by another agency.M P(Daughter of Client/Service User)
Surecare (Oxfordshire) is a friendly and professional home care branch, dedicated to person-centred care methods for adults with a wide range of personal needs to remain in the comfort and security of their own homes. All carers are highly-trained and maintain a commitment to quality over the long-term, valuing the respect of the local community. All care staff are pushed to complete NVQ training.
The company keep up-to-date with care...
Care Provided by SureCare Oxfordshire
Types of Home Care
- Visiting Care
- Live-in Care
- 24 Hour Care
- Overnight Care (Waking)
- Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
- 30 minutes
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
Personal Care Services
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Household Services
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
- Transportation Service
Other Care Provided
- Dementia
- Parkinson's Disease
- Stroke
- Cancer Care
- Palliative / End of Life Care
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Alcohol / Drug Misuse
- Hospital Discharge
Funding & Fees
Daily Charges per Person
- Hourly Visiting Care Fees: from £30
- Weekly Live-in Care Fees: from £1,250
Our rates are very competitive and we will look at your needs before providing you with a full quote.
Contact SureCare Oxfordshire to get a personalised quote:
Funding Types Accepted
- Private Funding (Self-funded)
- Direct Payments (from Local Authority/NHS)
- Local Authority (Contracted Provider)
-
NHS (Contracted Provider) -
Good to Know
Group/Owner
- SureCare
- Private Owned
Person in charge
- Kim Johnson (Registered Manager)
SureCare Oxfordshire Reviews (83)
SureCare Oxfordshire has a Review Score of 9.7 (9.667) out of 10, based on 11 reviews in the last 2 years.
Over all time SureCare Oxfordshire has 83 reviews.
Sadly he passed away towards the end of July, but I am completely confident that SureCare made a big and beneficial difference to his quality of life.
Thank you all so, so much!
Thank you for the feedback, we are glad to have made such a positive impact. I will make sure this is sent onward to the amazing care team!
The carers show a huge amount of dignity and respect whilst having fun and laughter with him. He enjoys the carers visiting, and if I have any concerns or need to ask for changes to be made, the office staff are very helpful and always action requests promptly.
SureCare is amazing and has changed his life for the better; thank you!
Thank you for the amazing feedback; we will ensure this is passed on to the team.
It was very much my father's wish to stay in his own home right to the end. This was only possible because of the dedication and kindness of his carers, many of whom had visited him for several years. It was so touching and comforting for us to see how carefully they looked after him in his last few weeks.
We are very happy to recommend the excellent service provided by SureCare.
Thank you for taking the time to provide us with feedback. The staff have loved helping your father and are proud they managed to enable his wishes to stay at home.
From the very first call with SureCare, I was put at ease. Based outside of the UK, it has made it really difficult to set up care for my parents. All of their needs were met, and nothing was too much trouble. From management to carers, if I needed help or extra visits, they dropped everything and supported us. Having old parents, I did worry about them accepting assistance at home, but the staff who were sent to them put them at ease and was very respectful of their age and needs. It was the hardest phone call I made, asking for help, but the best thing I have done. Thank you, SureCare; you are all amazing!
Thanks for the positive feedback; we will ensure this is passed onto the team!
Put simply - they have been amazing and incredible in every way. My partner struggles with dementia and is unable to do certain things, but the extraordinary care and support offered by SureCare allow him to live joyously and be fulfilling day by day.
They ensure the chores are done, they ensure the routines are organised, and they ensure there is happiness in all of this. Thank you, team SureCare; I cannot recommend you highly enough!
Thank you for the amazing feedback; we'll pass it on to the team.
Help with shopping, cleaning, sorting washing, ironing and making beds have been invaluable, and it has always been provided in a friendly manner.
We will pass this onto the team.
Best wishes.
I am so grateful for the support SureCare gives to Mum and myself. Without you, there's no doubt Mum would be in a care home. I appreciate every visit and phone call. We feel very well supported. Thank you to you all.
Thanks for the great feedback, we'll ensure this is passed onto our team.
Caring for a family member at short notice, nothing was too difficult. They were amazing, the management listen (even the director was in touch with me to check on things), and their staff are professional and caring.
I could not recommend it highly enough; thank you, team SureCare.
Thanks for the great feedback, we'll ensure this gets passed on to the team.
There is always excellent communication, and it is so reassuring to know that Dad is relaxed and happy with all of the amazing carers who visit him daily.
Thank you so much for your honest feedback; the team will be very pleased to hear it!
Such an amazing experience with Surecare; their office team worked hard to start our care urgently as we needed, and the entire care team are outstanding. I cannot recommend it highly enough. thank you all!
Thanks for the amazing feedback; we're very proud to have helped you out at such short notice!
The team at SureCare were very helpful when I needed cover for my mum and moved heaven and earth to help. They provided a reliable service for several years and listened to any concerns we had. I particularly appreciated their flexibility, respect for my mum and us as a family. I am so grateful for all their support.
Thank you for the excellent feedback; we will ensure this is passed onto the team.
I will be forever grateful to the SureCare team for the wonderful care they provided for my dad. Regular and thorough reviews of Dad’s needs were hugely reassuring, as was the way carers responded to Dad’s increasing reliance upon them with genuine kindness, good humour and professionalism. It is thanks to SureCare that Dad, despite his dementia, was able to live independently until the end. It is thanks to SureCare that I will remember my dad, in his final days, as a contented, cheerful and dignified man.
Thanks for your amazing words. It has been a privilege to provide care for your father and support you as a family.
An exceptional team, providing prompt and professional service. Highly recommended.
Thanks for the great feedback, most grateful. We will ensure your comments are passed onto our wonderful care team.
The initial informal meeting ensured that they had a full understanding of Mum’s circumstances and her care needs.
The carers are lovely, kind and patient, so Mum settled into the new routine very quickly. I would highly recommend this amazing team!
Thank you for the amazing feedback; we are really proud to support you and your family.
The care I receive is amazing and has been so for many years. Nothing is too much trouble, and the staff adapted their service to meet my needs and requirements. Communication from the office was always good and efficient at any time of the day of the week.
I would 100% endorse the service offered by this lovely family-run company.
Thank you for your positive feedback; we will pass this onto our amazing care team.
My grandfather received quite an excellent service in every way from SureCare Oxford; their carers were caring, and management is first class. As a fellow healthcare professional, I can sleep well at night knowing SureCare is providing exceptional service to our family.
We're so glad our service has made a difference to your family, thanks for your positive feedback.
The whole team goes the extra mile every single day, and their care is consistently excellent. Especially, in the middle of a pandemic, I cannot recommend highly enough.
Thank you for the positive feedback; we will ensure this is passed onto our superb care team!
SureCare Oxfordshire provided reliable, considerate support with shopping and cooking over a two-month period. The management was prompt in response, helpful, flexible and went to extra trouble when arrangements needed to be changed. Their support was very welcome in a situation of the growing need for care.
Thank you for your feedback; we will ensure this is passed onto the team. We are so glad we've made a positive difference to you all.
We have been using SureCare since March 2020 for my husband. I feel like I struck gold when I chose to use their services! Their carers are a cut above the rest and combined with meticulous management and efficient organisation, it makes a very successful company. I have every confidence that people turn up when they should. Over time, our needs have changed, and the SureCare team has been there to give advice and offer support. The whole team are caring and genuine. They are well informed and go above and beyond to offer support. Their expertise is invaluable, and I trust them to notice if things aren’t quite right. In my book, communication is key, and this is constantly forthcoming. At this challenging phase, I simply couldn’t function without them!
Thank you for the excellent feedback - glad we are making a difference to your family. We'll ensure the team receive this feedback.
Thoroughly diligent with the highest standards of care which have been obvious from when we first started using them. I have been assured that the care has been first-rate and I am more than happy with the service provided.
Thank you for the positive feedback; we will ensure this is passed onto the team.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 26 September 2019- Caring Good
- Effective Good
- Responsive Good
- Safe Good
- Well-led Good
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (0)
There are no news items for SureCare Oxfordshire.
Awards / Recognitions (2)
- Recipient: SureCare OxfordshireDate: Monday 10 Feb 2025
- Recipient: SureCare OxfordshireDate: Thursday 04 Apr 2024
Meet the Team (6)
Kim was recruited to transform our business. Kim is an experienced care manager and has worked across the country managing multiple sites. She joined SureCare to stay closer to home and was keen to get stuck into driving an agency that puts the client first. Kim was charged with ensuring compliance was excellent and her diligence and attention to detail were rewarded within her first 6 months in charge with a great CQC inspection report.
Kim's working hard to ensure all of our team makes a real difference in people's lives. One example is when she found that a family needed some additional support. Kim met with the family and spent many hours with Social Workers to release extra funding to enable vital work to be spent on their home to make it a safe place to live. Later, she gave the family the confidence to go on a day trip to the seaside by hiring a minibus and care workers and taking them on her weekend off. The children and Mother had not been out of the house together for many years. It was a memorable experience for them all.
A great example of going the extra mile and leading by example. Kim's kept our Service Users and team safe and well during the pandemic and we are really lucky to have an expert in care leading our team.
I first joined the health and social care industry in 2018, and I worked as a support worker, supporting adults of all ages with dementia and complex health needs. After gaining experience in that role, I then became a Care manager, my job role entailed carrying out client reviews, staff supervisions and much more.
I have a passion for helping people, particularly the most vulnerable in our society. Working at SureCare Oxfordshire has allowed me to transform my compassion for caring into my daily job.
Come back for updates!
Uzie joined SureCare in 2023 and has recently been promoted to be our Compliance Officer. She is of West African descent and has a background in HR and education, she is proud to bring that same compassion and dedication to her role in our team.
Joining the team as a carer, supporting clients one-on-one and gaining firsthand experience in their joys and challenges while providing person-centered care, all taught me the importance of trust, empathy, consistency and commitment of going over and beyond. I know that every small gesture—be it a comforting smile or a reassuring word/touch—contributes to a person’s sense of dignity and well-being.
Now, I draw on those experiences every day to ensure that our team upholds the highest standards of safety, respect, and quality in every aspect of our service.
I work closely with our team to monitor and refine our practices, making sure we are always meeting or exceeding regulatory standards while preserving our values - the commitment to supporting people through all stages of life's journey.
“At Surecare, compliance isn’t just about rules—it’s about trust.”
I believe that true compliance builds confidence, allowing families to know their loved ones are in safe, capable hands.
I consider it a huge privilege to support our clients and carers through both a heart for care and a passion for quality, which helps us deliver the safe and compassionate services our clients deserve.
Karen's in charge of recruitment and she's responsible for the administration around a person joining our team from that initial chat around a role through to ensuring their training is scheduled. Karen has a vital role in ensuring we are all well looked after and have everything we need in the office
Karen looks after all our PPE and makes sure we are well stocked with a variety of infection control measures to ensure the safety of our staff and clients. It's also Karen's responsibility to work closely with all of our managers and coordinators to help them with any administration they need help with. We love having Karen in the office as she welcomes all visitors and manages our entire office administration process as well as monitoring care worker compliance.
Lasma joined us in Spring 2019 having never worked in care before. She now works for us doing an evening round as well as picking up some calls when her children are at school. Lasma's completed her Care Certificate with us and is now an experienced member of the team.
Working in care has given Lasma a real confidence boost and she loves meeting new people. Lasma is proof that you don't need any experience to be a good Carer. You just need to be kind, reliable and caring. Lasma's come a long way in her year with us and we are excited for her future in social care.
Lasma comments 'Thank you for the opportunity to give me an amazing job and to be part of the team. I love doing something different every day.'
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact SureCare Oxfordshire to verify any information. View our terms and conditions. SureCare Oxfordshire has an Enhanced Service - more info.