SureCare Oxfordshire

Mum absolutely loved her carers and their approach to helping her, not something she declared about all carers! Watching them with her it was clear they had sussed exactly how to keep her happy and used it to full effect. The management team too were great at listening to our requests and doing their best to help. Overall they were a company willing to go the extra mile to help keep Mum safe and happy for as long as we could. Thank you!

We struck gold when SureCare came into our lives, and they have worked with us and our carer to achieve all that we need now and ongoing to keep Mum in her own home. The manager has been working with us now for several months, and I have held back writing this review as I wished to be sure of my feedback. I would recommend SureCare in an instant and would urge anyone looking for 'additional support'!

In late 2018 SureCare replaced a freelance visitor for my ageing mother, and a variety of hourly carers helped her with shopping, mobility, and companionship. My mum formed strong relationships with a good number of her visitors. In early 2020, as she succumbed to dementia and weakened, we switched to the live-in care team. The three carers who took turns with her were very different personalities but were all admirable in their care and professionalism. The office team was really supportive and responsive and more than once found a solution to a potential crisis. As a result, my mother was able to stay at home right to the end.

Excellent service we were advised to try SureCare by a social worker and we are happy with our choice. we had lots of options and gave us advice and time to decide. They are a happy, helpful team with experienced and reliable carers. We love talking to them and always feel safe with them all. We are immensely grateful for them.

Very satisfied with all of the carers, I have no complaints what so ever, especially how the carers are handling the Covid-19 virus.

My family and I would like to thank you very much indeed for the care and kindness given to my late father. I know he was always happy to receive his carers, and we are all extremely grateful for their attention. Everyone was wonderful, and we wouldn't hesitate to recommend SureCare Oxfordshire.

Thank you!

We have just moved across to this agency and its loads better than the old carers we had. The office staff really get what we need and I feel that my dad's care is a lot better. We had a thorough assessment and a lovely chat over the phone. They responded really quickly to our needs. The carer has told us she’s really happy there too. It’s all working out really well. Thank you SureCare Oxfordshire for giving us confidence back in the system.

What a lovely team. Understanding, friendly and responsive. All staff are caring, efficient and know what they are doing. You call up and they already know it’s you. The carer told me they really invest in their staff and you can tell they know what they are doing. They even have a nurse in to do training as well as someone in the office in charge of training. Good old fashioned values, we really like them. They flexed our package when necessary and we feel really happy with them. Worth every penny to have people you can rely on.

My father-in-law became very weak at the beginning of January and needed care on a daily basis. After one quick email over a weekend, SureCare were on site the following day to carry out an assessment and daily visits started a day or so later. This prompt and excellent service was much appreciated both by my father-in-law and the family. SureCare published a daily rota of helpers a week in advance so that we knew who was coming and when, and all turned up on time, except for one instance when we were informed by telephone that she would be late. All the carers were friendly, professional and competent. We could not have asked for more. Excellent and well recommended.

SureCare Oxfordshire was recommended to us by a nurse and we also know someone else who has used them for longer sits. Our carer genuinely cares for my papa and makes sure he's happy for the day. We rely on this service as we live so far away. The office team has worked hard for us and we have been really pleased with the service. You can see it is a good team running SureCare and we are so happy to have them help him. Thank you.

Exceptional standard of care provided, which was both professional yet friendly and considerate. Staff seemed to enjoy their roles and be well supported. Highly recommended.

SureCare have provided a sterling service to my uncle. He is housebound and the support given improves his quality of life immeasurably.

We have been incredibly impressed with the care and consideration shown by every contact we have had with SureCare. The directors, managers and office team have all kept us in regular contact with frequent updates about any concerns with my mother's situation (I do not live locally). All have been very caring and also well-liked by my Mum. They have chatted, taken her out for lunch and coffee, helped telephone her shopping orders, and many small helpful tasks. I would unhesitatingly recommend them.

We have been extremely impressed with the care and consideration shown by every contact we have had with SureCare. Managers, and companions, have all kept us in regular contact with frequent updates about any concerns with my mother's situation (I do not live locally). All have been extremely caring and also well-liked by my Mum. They have chatted, taken her out for lunch and coffee, helped telephone her shopping orders, and many small helpful tasks.

I would unhesitatingly recommend them!

Their manager and office team are superb, always happy to help and ultimately ensure our family are looked after.

SureCare are absolutely superb. My needs have changed a lot over the years and each time I've needed my care amending they have delivered faultlessly.

Their office team are always on hand to listen and work with me to ensure I am well looked after. Their carers are brilliant too - especially one in particular! What a star.

Thank you all, you are life-changing.

SureCare has provided care for our mother for a while now and are superb. We are not local and rely on the regard of communication through their office team to keep us informed of mum's progress.

All in all, they are fabulous and we sleep well at night knowing mum is in great caring hands!

Finding someone to look after our loved one has been quite hard as we didn't know what the process should be. We heard about them from a social worker. They were really nice when they came round and just gave us information and let us decide what to do. The best thing is they could start really soon and that took a huge pressure off us all. So far they have been really good. We know that traffic around here is bad so if they are a bit late it's ok and they have called to let us know. We see a few different people and they are all lovely. They are definitely a good agency.

Care provided by SureCare is such a welcome relief after two years nightmarish experience of care for mother (who has an age-related dementia) with another care agency. On the initial visit, the Director noted in detail the needs of my mother. The next day the team leader introduced herself and one of the carers who will work with mother. The main carer is brilliant. She is very professional, softly spoken and punctual. She has been dealing with mother compassionately and with lots of patience. I have nothing but praise for the company and their carers. They have relieved me of great stress and anxiety of not knowing who was coming and at what time.