CARE4U2DAY Ltd

575-599 Maxted Road, Hemel Hempstead HP2 7DX
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10 89 Reviews
  • CARE4U2DAY Ltd, Hemel Hempstead
CARE4U2DAY is a family-owned domiciliary care agency providing high-quality, personalised support to clients in their own homes across Hemel Hempstead and Berkhamsted.

The agency is committed to delivering safe, effective, and person-centred care that promotes independence and upholds the dignity of every individual.

Philosophy of Care:
- Involving clients, families, or advocates in all decisions regarding care.
- Ensuring clients have a clear understanding of how care plans will be delivered and by whom.
- Introducing care workers to clients before services commence, to build trust and familiarity.
- Supporting clients to make informed choices about how they wish to live their lives.
- Treating every client with kindness, respect, and compassion.
- Encouraging and enabling clients to maintain their independence for as long as possible.

Mission Statement:
The mission of CARE4U2DAY is to provide flexible, hourly home care services for people in the local community who wish to remain independent but require assistance with daily living.

Clear and consistent communication with clients, their families, and healthcare professionals underpins every aspect of service delivery. Care packages are developed to reflect individual needs, while great care is taken to match clients with care assistants whose skills, personality, and approach complement client preferences. This personalised matching process promotes continuity, trust, and long-term relationships that enhance quality of care and provide reassurance for clients and their families.

Care Provided

Types of Home Care

  • Visiting Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £28.35 – £56
  • Weekly Live-in Care Fees: from £1500

These prices are only a guideline, please contact CARE4U2DAY Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • CARE4U2DAY Ltd

Person in charge

  • Paula Hayes (Care Director)
10

CARE4U2DAY Ltd has a Review Score of 10 (9.964) out of 10, based on 14 reviews in the last 2 years.
Over all time CARE4U2DAY Ltd has 89 reviews.

Overall Experience
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Date Published
  • 89
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  • 14
  • 75
Reviewer Connection to CARE4U2DAY Ltd
  • 24
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  • 11
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  • 5
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  • 1
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Total of 89, showing 21-40
Review from J B (Daughter-in-law of Client) published on 30 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very reliable, diligent, and invested a lot of time in setting care arrangements up. Lots of experience in handling independently-minded clients, very positive.
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Review from Graham F (Son of Client) published on 16 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I live four hours away from Mum and without Care4U2DAY's caring professional and completely trustworthy carers, I would be lost to know what to do. They have looked after Mum for a number of years and may it continue.
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Review from L M (Daughter of Client) published on 14 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers are cheerful, happy and genuinely care about my dad. Reliable and professional, we have had fabulous care from CARE4U2DAY for more than 7 years. We are lucky to be their clients and can recommend them highly.
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Review from M T (Client) published on 16 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been using the service for almost four months now. A carer comes in every morning mainly to check that I am alright healthwise and they are all very good at asking me how I am as soon as they arrive. They come regularly between 8.30 am and 9.00 am. Initially, the arrangement was that they stayed
for forty-five minutes, they were very willing to do whatever small tasks I needed doing. After almost six weeks, the carer who comes most regularly advised the office staff that the work I required only took up to half an hour. This was immediately taken up by the staff, two of whom, including the manager, visited and rearranged the length of the visit.
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Review from Dawn B (Daughter of Client) published on 4 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are amazing, they have been fantastic with my dad's care and they even make sure my mum is ok as well. Very friendly and caring team. Would highly recommend CARE4U2DAY, they are reliable and punctual and always a phone call away if needed.
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Review from G H (Mother of Client) published on 10 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care provided for my son over five years was exemplary in every way.
He was always treated with dignity and kindness.
His health and well-being were always the most important thing.
His carers became his loved friends and we felt they loved him too.
Reply from Paula Hayes, Registered Manager at CARE4U2DAY Ltd

It has been an absolute pleasure to have supported and become good friends with your son, the carers really miss him and his funny wit, and he will be remembered forever.

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Review from Rita J (Client) published on 20 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have received great care during my recent illness in November.
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Review from Nicola W (Daughter of Client) published on 30 November 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
We've been happy since working with Care4U2Day, the carers are attentive and the effort is spent getting to know Mum, what she does/doesn't enjoy and spend the time talking with her as well as caring for her.
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Review from Elizabeth L (Client) published on 7 July 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The carers who come to my house are very friendly and helpful and do all what I ask of them. They arrive on time and we have a little chat.
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Review from S H (Wife of Client) published on 6 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Brilliant care, staff fantastic I would recommend to anyone.
Reply from Katrina Collins, Operations Manager at CARE4U2DAY Ltd

Thank you for your positive review which is appreciated by our employees.

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Review from Adam M (Grandson of Client) published on 6 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
This care company is outstanding and excellent in all aspects of care given and provided. All the staff are amazing and will go out of their way to help and support the client and also the family members. We would highly recommend to any other family members or friends, looking for a fantastic care
company for themselves or for their relatives. We cannot praise them enough.
Reply from Katrina Collins, Operations Manager at CARE4U2DAY Ltd

Thank you for taking the time to post a positive review for our Care Team. It is very much appreciated by the whole team.

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Review from Sharon M (Daughter of Client) published on 6 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
This care company is outstanding for all the right reasons. The level of care given and provided to clients and family involved is above and beyond and excellent on all levels. Nothing is ever too much trouble for them, to help and support, from top management right through to the office staff. If you're
looking for a care company for yourself or your loved one, I cannot recommend them highly enough. What a diamond they all are. Just fantastic, couldn’t find a better company for my dad. Keep up the amazing work you all do.
Reply from Katrina Collins, Operations Manager at CARE4U2DAY Ltd

Thank you for taking the time to publish such a positive review of our Care Team and indeed all staff. It is always appreciated but particularly so during this difficult period.

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Review from M S (Wife of Client) published on 7 December 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We only used CARE4U2DAY for a short while, but they responded to our needs quickly, and the carers were all extremely good and reliable. In addition, they offered good advice and support in getting improved support on equipment provisions and GP services.
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Review from Neal J (Son of Client) published on 23 November 2020 Submitted via Website • Report
Overall Experience 3.0 out of 5
As this was the first time we had used this service, I feel it could have been better, some days they were late getting to my mother and once she was forgotten as the main person had to attend, not happy. I feel as we were new, they could have made better effort to gain future visits.
Reply from Katrina Collins, Operations Manager at CARE4U2DAY Ltd

Dear Neal, thank you for taking the time to post a review for Care4u2day Ltd. This is much appreciated. However, I am anxious that your review could be misinterpreted and would like to clarify matters. I can confirm at no time was a Care visit forgotten. Our Registered Manager specifically attended a number of Care calls for your mother as the Care package was for a short duration for respite care to help your family. With regard to your comment on timekeeping, I would ask you to note that there is a 30-minute window either side of each Care appointment in order to accommodate all eventualities for our vulnerable clients. Our records reflect that our Carers attended within the designated time frames for each Care visit. Please forward our best wishes to your mother who was hugely popular with our Care Team.

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Review from Elinor M (Friend of Client) published on 6 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our friend has a large package of care including sleepovers. The carers are very aware of her needs and are quick to pass on any concerns. She is very anxious but reassured when the carers are there.
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Review from Stephen (Son of Client) published on 6 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team at CARE4U2DAY are currently supporting mum and dad on a daily basis to an exceptionally high standard with outstanding attention to detail and respect. More importantly mum and dad are happy as their care needs have become easier, they look forward to their daily visits.
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Review from Patricia M (Niece of Client) published on 4 November 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
Very helpful support to my Aunt at this difficult time. Attentive and sympathetic to her needs. Very accommodating to changes in circumstances, with wide range of carers supporting during the day and night.
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Review from Alison D (Daughter of Client) published on 4 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our family is extremely thankful we found CARE4U2DAY to visit our parents on a daily basis to help with their needs. The team has been extremely responsive, caring, and reliable seven days a week. They arrive promptly and show great care and understanding of the personal help they need, as well as
ensuring their home is kept beautifully clean.
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Review from C S (Client) published on 13 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have a daily visit from the CARE4U2DAY team, they cheer me, up and sometimes do the shopping and do the things I can no longer do for myself. I am ninety-nine now, and I am very dependent on my walking stick indoors.
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Review from P H (Wife of Client) published on 6 August 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Wasn't too sure about having a care company. Things have improved and the staff are always helpful.
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Current Review Score: 10.0 (9.964)

Overview of Review Score

The Review Score of 10 (9.964) out of 10 for CARE4U2DAY Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.964 for CARE4U2DAY Ltd is calculated as follows: ( (80 Excellents x 5) + (3 Goods x 4) ) ÷ 83 Ratings = 4.964
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for CARE4U2DAY Ltd is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Feb 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (2)

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Meet the Team (7)

Paul

Paul Hayes

Job Title: Managing Director/Joint Founder Joined: 2010

Paul brings over 40 years of experience in sales, marketing, IT, finance, and customer support, offering well-rounded expertise that strengthens our company. His strategic insight and operational knowledge ensure smooth business operations. Paul’s main focus is maintaining and enhancing our high service standards and strong reputation for excellence.


Leading with passion and experience, Paula—my wife—is the cornerstone of our company, shaping our values and approach to delivering high-quality care. With decades of experience and a profound understanding of health and social care, her expertise guides every aspect of our services. Beyond her professional knowledge, Paula’s genuine kindness and empathy foster a compassionate culture that inspires our entire team. Her leadership not only defines our care standards but also ensures every patient and service user is treated with dignity, respect, and warmth.


Our management team embraces their roles with enthusiasm and empathy, ensuring that every customer inquiry is handled with the care and respect it deserves. This approach helps turn patients, service users, and their families into ambassadors who share and support our values.

Paula

Paula Hayes

Job Title: Registered Care Manager-Care Director Joined: 2010

Paula, Registered Care Manager, Care Director, and joint founder of Care4u2day, leads with a hands-on approach and a deep commitment to quality care. With over 50 years of experience—having previously served as a senior manager for Harrow Social Services in Middlesex—Paula brings a wealth of knowledge and leadership to the organisation.


With passion and deep experience, Paula stays directly involved in frontline care, setting a strong example through her hands-on leadership. She has earned a solid reputation in the care sector by consistently prioritising the needs of service users and maintaining rigorous standards. Beyond her professional expertise, Paula’s genuine compassion and empathy nurture a caring culture that inspires the whole team. Her leadership not only defines our commitment to quality care but also ensures that every patient and service user is treated with respect, dignity, and kindness.


Care4u2day has established a strong reputation for delivering high-quality care throughout Hemel Hempstead and the surrounding areas. However, Paula’s deepest passion is supporting the NHS by providing compassionate palliative care to those who need it most.

Chloe

Chloe Hayes

Job Title: General Manager/HR & Recruitment Joined: 2020

Chloe joined Care4u2day in October 2020, bringing with her a strong track record in leadership, people management, and HR strategy. Before joining the family business, she held a senior management position at a global contact centre, where she was responsible for leading large teams, driving performance, and implementing operational improvements across a fast-paced, high-pressure environment.


Her extensive experience in managing complex organisational structures, coaching teams, and delivering strategic outcomes makes her a key asset to Care4u2day. In her role as General Manager—the third most senior position in the company—Chloe plays a vital part in shaping our services, supporting our team, and guiding the continued growth of the business.

Lynne

Lynne Hubbard

Job Title: Care Manager Joined: 2022

Lynne joined Careu4u2day in March 2022 as our Care Manager, bringing a QCF Level 5 Diploma in Leadership for Health and Social Care and 24 years of solid experience in the sector. Her extensive background includes supporting adults with learning disabilities and autism across a variety of care settings, including domiciliary and supported living.


Lynne has led community-based programmes focused on enhancing independence and quality of life, managed comprehensive care and support plans, and overseen staff training and supervision. Her strong leadership and hands-on approach have been instrumental in delivering person-centred care and maintaining high standards throughout her career.


As Care Manager, Lynne is the primary point of contact for day-to-day operations, ensuring smooth and effective management that supports the ongoing delivery of high-quality care. She oversees scheduling and resource allocation to ensure optimal staff coverage and client support. Lynne works closely with Paula, the Registered Manager and Care Director, and Chloe, the General Manager, to ensure full compliance with regulatory standards and alignment with the company’s mission.

Lisa

Lisa B

Job Title: Senior Care Administrator Joined: 2022

Lisa joined Care4u2day in May 2022 as our Senior Care Administrator. Holding a QCF Level 3 Diploma in Health and Social Care, Lisa brings a strong foundation of knowledge to her role.


In her role, she is responsible for managing and maintaining accurate service user records, ensuring all documentation complies with company policies and regulatory requirements. Lisa conducts regular visits to patients and service users to prepare essential care documentation and assess any administrative needs on-site.


Lisa’s thoroughness, sector knowledge for supporting others are evident in her approach to work. She plays a key role in maintaining accurate, compliant records and ensures care documentation is completed to a high standard.

Anne-Marie

Anne-Marie W

Job Title: Care Administrator Joined: 2024

Anne-Marie joined Care4u2day in 2024 as our Care Administrator and has quickly become a valued member of the team. Although new to the care sector, she brings a compassionate nature, a strong work ethic, and a genuine desire to make a difference in people’s lives.


In her role, she supports the day-to-day administration of our care services with Lisa, helping to manage care records, schedule visits, and ensure documentation meets our standards. She takes a hands-on approach, learning quickly and always showing a willingness to go the extra mile to support both staff and service users.


Her warmth, reliability, and attention to detail reflect the values at the heart of Care4u2day. With every interaction, she brings kindness and professionalism, helping to ensure the smooth running of our service and the continued well-being of those in our care.

Nicky

Nicky Campbell

Job Title: Accounts/Payroll Joined: 2021

Nicky joined Care4u2day in 2021 and plays a pivotal role in overseeing the company’s payroll, pensions, and financial reporting functions. Drawing on her extensive experience in financial administration, she works closely with Paul to maintain the highest standards of accuracy and compliance.


Nicky is committed to ensuring the efficiency and integrity of our financial operations, helping to support the smooth running of the organisation and its ongoing growth. Her attention to detail and proactive approach contribute significantly to meeting regulatory requirements and delivering timely, reliable financial information.

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