CARE4U2DAY Ltd

575-599 Maxted Road, Hemel Hempstead HP2 7DX
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10 89 Reviews
  • CARE4U2DAY Ltd, Hemel Hempstead
CARE4U2DAY is a family-owned home care agency that provides high-quality, personalised care to clients in their own homes within the Hemel Hempstead and Berkhamsted areas.

The agency is committed to hands-on, person-centred care that promotes independence and respects the dignity of every individual they support.

Their philosophy includes:

• Involving clients and their families or advocates in all decisions about their care
• Ensuring clients clearly understand how their care plans will be carried out and by whom
• Introducing care workers to clients before care begins
• Supporting people to make choices about how they want to live their lives
• Treating all clients with respect and kindness
Encouraging and helping clients to maintain their independence

The mission of CARE4U2DAY is to provide flexible, hourly home care services for people in the local community who want to remain independent but require assistance with daily living.

The agency places great emphasis on clear communication with clients, their families, and healthcare professionals to develop care packages tailored to individual needs. CARE4U2DAY recognises the importance of matching clients with care assistants whose skills, personality, and approach align with the client’s preferences, ensuring both parties are satisfied and fostering long-term relationships that provide continuity of care.

Care Provided

Types of Home Care

  • Visiting Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £28
  • Weekly Live-in Care Fees: from £1500

On Application and by email only

These prices are only a guideline, please contact CARE4U2DAY Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • CARE4U2DAY Ltd

Person in charge

  • Paula Hayes (Care Director)
Total of 89, showing 41-60
10

CARE4U2DAY Ltd has a Review Score of 10 (9.964) out of 10, based on 14 reviews in the last 2 years. Over all time CARE4U2DAY Ltd has 89 reviews.

Overall Experience

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Overall Experience  Overall Experience 4.0 out of 5

Satisfactory.

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Overall Experience  Overall Experience 5.0 out of 5

My experience is very positive. The carers treat my father with respect and consideration. It is very reassuring for family members to know that someone will be calling to our father daily and are keeping an eye on him and his health.

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Overall Experience  Overall Experience 5.0 out of 5

I am happy to be given the opportunity to provide a review for CARE4U2DAY Ltd. I live in Canada but was with my sister in Hemel Hempstead when the Owner and Staff of CARE4U2DAY were taking care of her. Upon our arrival, we were concerned that so many different staff were coming out to help during
one day to provide care. However, they did make it work as efficiently as possible. Each staff member showed up at their appointed time, helped out as much as they could within the allotted time. Their presence allowed myself and my sister who were there from Canada to spend quality time with our sister who was going through the end of life care. Each staff member was professional, friendly and extremely helpful. My entire family would like to say a great big thank you to each and every one of them for being there for us and our sister at a very difficult time for all of us. We enjoyed getting to know all of you and will never forget your kindness and your caring.

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Overall Experience  Overall Experience 5.0 out of 5

I have never used a care agency before, and there were so many to choose from. I was looking for a care provider that could provide the best possible care for my mum; so that mum was comfortable and we didn't have to worry about her. Thankfully CARE4U2DAY was recommended to me.


CARE4U2DAY exceeded

our expectations; they were excellent. They were honest, open, caring, authentic, genuine; they treated Mum with dignity, made Mum feel comfortable, safe and at peace in her home environment.


All members of staff always did more than they needed to; they would listen, and they all had excellent communication skills. I would highly recommend them.

Reply from Paul Hayes, Managing Director at CARE4U2DAY Ltd

It was truly an honour - Mom was loved by all of our care team, especially our registered manager.

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Overall Experience  Overall Experience 5.0 out of 5

My sister and I cannot give enough praise to the carers and senior staff of CARE4U2DAY in their support with our Father recently. Unfortunately, Dad passed away, but during the time he was looked after, we know that he looked forward to his morning and evening visits and was always very pleased to
see the ladies and gentleman who got him up and dressed each day. Also, when things began to worsen for my sister and I, we were grateful for the advice, comfort and support we received from the senior staff which helped to direct us and obtain those things that Dad needed more and more. Without CARE4U2DAY helping us, we would not have felt confident in caring for him or keeping him safe and healthy. Thank you for everything.

Reply from Paul Hayes, Managing Director at CARE4U2DAY Ltd

Thank you, we were all very honoured that you allowed us to support your father and yourselves.

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Overall Experience  Overall Experience 4.0 out of 5

I live about 160 miles from my elderly father, who has a daily visit Monday - Friday from carers to bring him a newspaper and check he is ok. This is an enormous help to our family and provides help and reassurance to our father. The carers are always willing to help with whatever is needed, report
back any concerns promptly and are always friendly and professional. Carers have recently helped with surgery visits, again a big help to the family. The carers are all competent and we have a great confidence in them.

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Overall Experience  Overall Experience 5.0 out of 5

Mum looks forward to her carers' visit.
They are professional, caring and treat mum with respect and dignity.

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Overall Experience  Overall Experience 5.0 out of 5

Very helpful. Considerate. Sensitive. Put me at my ease.

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Overall Experience  Overall Experience 5.0 out of 5

The carer is very supportive, helpful, sensitive to needs and friendly.

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Overall Experience  Overall Experience 5.0 out of 5

Despite initial doubts in the early stages, those were soon dispelled and during the time experienced I have been pleasantly impressed by the attendance and care shown by the various staff who have attended to all my needs. I would not hesitate to recommend this company to anyone else in need of assistance.

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Overall Experience  Overall Experience 5.0 out of 5

During the time that CARE4U2DAY looked after my mother, I found them to be extremely kind, caring, efficient and reliable. I would have no hesitation in thoroughly recommending them.

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Overall Experience  Overall Experience 5.0 out of 5

I think they are doing very well. They are all very kind and obliging. They come on time. They do what I want them to.

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Overall Experience  Overall Experience 5.0 out of 5

Following a spell in hospital, my mother needed to have care arrangements put in place. A decision was made early on that we seek independent care. We contacted Care4U2day who offered support and advice without any pressure. Right from the start, they were personable and helpful. We have been with them
for six months now and the carers are efficient and help Mum with what she needs. They treat her with dignity and also as a person. They are very friendly which makes their visits sociable, not just practical. My dad is also considered as they make sure he is alright too. If anybody has any concerns they will contact me. It gives me peace of mind to know that they are there and have this approach and I would highly recommend them.

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Overall Experience  Overall Experience 5.0 out of 5

I feel well looked after and am treated with kindness and courtesy. Staff treat you very well. A great company!

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Overall Experience  Overall Experience 5.0 out of 5

This company chooses its staff (carers), in my experience, extremely well.

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Overall Experience  Overall Experience 4.0 out of 5

Carers most helpful and friendly.

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Overall Experience  Overall Experience 5.0 out of 5

We have been using this company for nearly 3 years;


Very nice, caring people.
Cover is always provided.
Great communications.
Handle father with dignity.


Would recommend.

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Overall Experience  Overall Experience 5.0 out of 5

My aunt is very happy with all the carers. I have personally seen the care provided. Without exception, they have a friendly manner, they treat my aunt with respect and have excellent hygiene standards. The care home manager attends on a regular basis and has made several suggestions on improving home
safety/ comfort, i.e. better lighting, the need for new bed linen, food supplies running low, etc. These suggestions have been communicated in a pleasant and efficient manner. I feel it is a partnership, i.e. I am not lectured.


I am very `happy` that we chose this care company to help to look after my auntie.

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Overall Experience  Overall Experience 5.0 out of 5

My friend is so grateful to the owners of her agency for stepping in at short notice, when her other two agencies gave her no notice and did not return. What this agency did was just amazing, how quickly they transformed her life, she has six carers assigned to her and work as a group team. She now
has a mobility car and goes to the gym and swimming in the mornings. The change in her life, what all the ladies do for her is just amazing. My friend always says I will need to talk to the care director first and has her mobile number programmed in. Anyone looking for an outstanding agency - just go to their website, don't look around, these are the best in Hemel Hempstead.

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Overall Experience  Overall Experience 4.0 out of 5

Management excellent, cheerful on all occasions and keeps clients well informed on how things are going. Always willing to listen but act with an air of caution.

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Current Review Score: 10.0 (9.964)

Overview of Review Score

The Review Score of 10 (9.964) out of 10 for CARE4U2DAY Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.964 for CARE4U2DAY Ltd is calculated as follows: ( (80 Excellents x 5) + (3 Goods x 4) ) ÷ 83 Ratings = 4.964

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for CARE4U2DAY Ltd is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Feb 2020

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

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Awards / Recognitions (2)

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Meet the Team (7)

Paul

Paul Hayes

Job Title: Managing Director/Joint Founder

Joined: 2010

Paul brings over 40 years of experience in sales, marketing, IT, finance, and customer support, offering well-rounded expertise that strengthens our company. His strategic insight and operational knowledge ensure smooth business operations. Paul’s main focus is maintaining and enhancing our high service standards and strong reputation for excellence.


Leading with passion and experience, Paula—my wife—is the cornerstone of our company, shaping our values and approach to delivering high-quality care. With decades of experience and a profound understanding of health and social care, her expertise guides every aspect of our services. Beyond her professional knowledge, Paula’s genuine kindness and empathy foster a compassionate culture that inspires our entire team. Her leadership not only defines our care standards but also ensures every patient and service user is treated with dignity, respect, and warmth.


Our management team embraces their roles with enthusiasm and empathy, ensuring that every customer inquiry is handled with the care and respect it deserves. This approach helps turn patients, service users, and their families into ambassadors who share and support our values.

Paula

Paula Hayes

Job Title: Registered Care Manager-Care Director

Joined: 2010

Paula, Registered Care Manager, Care Director, and joint founder of Care4u2day, leads with a hands-on approach and a deep commitment to quality care. With over 50 years of experience—having previously served as a senior manager for Harrow Social Services in Middlesex—Paula brings a wealth of knowledge and leadership to the organisation.


With passion and deep experience, Paula stays directly involved in frontline care, setting a strong example through her hands-on leadership. She has earned a solid reputation in the care sector by consistently prioritising the needs of service users and maintaining rigorous standards. Beyond her professional expertise, Paula’s genuine compassion and empathy nurture a caring culture that inspires the whole team. Her leadership not only defines our commitment to quality care but also ensures that every patient and service user is treated with respect, dignity, and kindness.


Care4u2day has established a strong reputation for delivering high-quality care throughout Hemel Hempstead and the surrounding areas. However, Paula’s deepest passion is supporting the NHS by providing compassionate palliative care to those who need it most.

Chloe

Chloe Hayes

Job Title: General Manager/HR & Recruitment

Joined: 2020

Chloe joined Care4u2day in October 2020, bringing with her a strong track record in leadership, people management, and HR strategy. Prior to joining the family business, she held a senior management position at a global contact centre, where she was responsible for leading large teams, driving performance, and implementing operational improvements across a fast-paced, high-pressure environment.


Her extensive experience in managing complex organisational structures, coaching teams, and delivering strategic outcomes makes her a key asset to Care4u2day. In her role as General Manager—the third most senior position in the company—Chloe plays a vital part in shaping our services, supporting our team, and guiding the continued growth of the business.

Lynne

Lynne Hubbard

Job Title: Care Manager

Joined: 2022

Lynne joined Careu4u2day in March 2022 as our Care Manager, bringing a QCF Level 5 Diploma in Leadership for Health and Social Care and 24 years of solid experience in the sector. Her extensive background includes supporting adults with learning disabilities and autism across a variety of care settings, including domiciliary and supported living.


Lynne has led community-based programmes focused on enhancing independence and quality of life, managed comprehensive care and support plans, and overseen staff training and supervision. Her strong leadership and hands-on approach have been instrumental in delivering person-centred care and maintaining high standards throughout her career.


As Care Manager, Lynne is the primary point of contact for day-to-day operations, ensuring smooth and effective management that supports the ongoing delivery of high-quality care. She oversees scheduling and resource allocation to ensure optimal staff coverage and client support. Lynne works closely with Paula, the Registered Manager and Care Director, and Chloe, the General Manager, to ensure full compliance with regulatory standards and alignment with the company’s mission.

Lisa

Lisa B

Job Title: Senior Care Administrator

Joined: 2022

Lisa joined Care4u2day in May 2022 as our Senior Care Administrator. Holding a QCF Level 3 Diploma in Health and Social Care, Lisa brings a strong foundation of knowledge to her role.


In her role, she is responsible for managing and maintaining accurate service user records, ensuring all documentation complies with company policies and regulatory requirements. Lisa conducts regular visits to patients and service users to prepare essential care documentation and assess any administrative needs on-site.


Lisa’s thoroughness, sector knowledge for supporting others are evident in her approach to work. She plays a key role in maintaining accurate, compliant records and ensures care documentation is completed to a high standard.

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Anne-Marie W

Job Title: Care Administrator

Joined: 2024

Anne-Marie joined Care4u2day in 2024 as our Care Administrator and has quickly become a valued member of the team. Although new to the care sector, she brings a compassionate nature, a strong work ethic, and a genuine desire to make a difference in people’s lives.


In her role, she supports the day-to-day administration of our care services with Lisa—helping to manage care records, schedule visits, and ensure documentation meets our standards. She takes a hands-on approach, learning quickly and always showing a willingness to go the extra mile to support both staff and service users.


Her warmth, reliability, and attention to detail reflect the values at the heart of Care4u2day. With every interaction, she brings kindness and professionalism, helping to ensure the smooth running of our service and the continued wellbeing of those in our care.

Nicky

Nicky Campbell

Job Title: Accounts/Payroll

Joined: 2021

Nicky joined Care4u2day in 2021 and plays a pivotal role in overseeing the company’s payroll, pensions, and financial reporting functions. Drawing on her extensive experience in financial administration, she works closely with Paul to maintain the highest standards of accuracy and compliance.


Nicky is committed to ensuring the efficiency and integrity of our financial operations, helping to support the smooth running of the organisation and its ongoing growth. Her attention to detail and proactive approach contribute significantly to meeting regulatory requirements and delivering timely, reliable financial information.

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