CARE4U2DAY Limited - Hemel Hempstead

Paula Hayes, Registered Care Manager, Care Director, and joint founder of CARE4U2DAY, is the driving force behind our compassionate and high-quality care.

With many years of experience in health and social care—including her previous role as a Senior Manager in Middlesex—Paula brings unmatched expertise, leadership, and dedication to every aspect of our service.

Her hands-on approach and unwavering commitment to excellence set the tone for our entire team.

Paula remains actively involved in frontline care, ensuring that every service user receives the dignity, respect, and kindness they deserve. Her reputation in the care sector is built on consistently prioritising the well-being of others and maintaining the highest standards.

Paula’s greatest passion lies in supporting the NHS through compassionate palliative care, offering comfort and dignity to individuals and families during life’s most challenging moments.

Her empathy and professionalism create a culture of trust, making CARE4U2DAY a place where families feel confident that their loved ones are in safe, caring hands.

Chloe Hayes – HR & Compliance Director

Chloe Hayes joined CARE4U2DAY in October 2020, bringing with her a strong background in leadership, people management, operational performance, and human resources.

Before joining the family business, Chloe held a senior leadership position within a global contact centre organisation, where she successfully managed large teams, improved performance outcomes, and implemented operational improvements within a fast-paced and demanding environment.

In November 2025, Chloe was appointed as HR & Compliance Director, assuming responsibility for the strategic leadership and management of all human resources, recruitment, compliance, and workforce development activities across the organisation. Her proactive and professional approach has played a key role in strengthening CARE4U2DAY's governance, recruitment practices, employee engagement, and regulatory compliance.

In May 2026, Chloe successfully achieved the Level 5 Associate Diploma in People Management, further enhancing her professional expertise in human resources, employment law, organisational development, and people management. This qualification supports her commitment to ensuring that CARE4U2DAY continues to operate in accordance with employment legislation, best practice standards, and regulatory requirements.

Chloe is passionate about creating a positive workplace culture where employees feel valued, supported, and empowered to deliver exceptional care. Her leadership has been instrumental in developing robust HR systems, strengthening recruitment processes, and promoting continuous professional development throughout the organisation.

As a member of the senior leadership team, Chloe continues to play a vital role in shaping the future of CARE4U2DAY, supporting both employees and management, and contributing to the organisation's continued growth, success, and commitment to delivering outstanding care services.

Leadership & Team Culture

CARE4U2DAY was founded by Paul and Paula Hayes with a shared vision of delivering compassionate, high-quality, person-centred care that enables people to remain safe, independent, and comfortable within their own homes.

Paul Hayes, our Managing Director and Co-Founder, brings over 40 years of experience in sales, marketing, information technology, finance, and customer support. His strategic leadership, business expertise, and operational oversight continue to drive the organisation's success, ensuring that CARE4U2DAY maintains the highest standards of service delivery, governance, and continuous improvement.

Alongside Paul, Paula Hayes, our Care Director, Registered Care Manager, and Co-Founder, provides the care leadership that sits at the heart of our organisation. With over 50 years of experience in health and social care, Paula's extensive knowledge, compassion, and commitment to excellence help ensure that every service user receives care that promotes dignity, independence, choice, and wellbeing.

As demand for CARE4U2DAY's services continued to grow, both founders recognised the increasing need for high-quality home care across neighbouring communities. In response to requests from service users, families, healthcare professionals, and commissioners, Paul and Paula jointly made the strategic decision to expand the organisation by opening an additional registered location. This expansion has enabled CARE4U2DAY to extend its reach, support more individuals, and deliver the same exceptional standards of care across a wider geographical area while maintaining strong governance and quality oversight.

Supporting the leadership team is Chloe Hayes, our HR & Compliance Director, who joined CARE4U2DAY in October 2020. Chloe brings extensive experience in leadership, people management, recruitment, and compliance. In May 2026, she successfully achieved her Level 5 Associate Diploma in People Management, further strengthening her expertise in human resources, employment law, workforce development, and organisational compliance. Her dedication to developing our workforce and maintaining best practice plays a vital role in ensuring the organisation continues to grow while meeting the highest professional and regulatory standards.

Together, our leadership and management teams share a commitment to compassion, integrity, professionalism, and continuous improvement. Every interaction with service users, families, healthcare professionals, commissioners, and the wider community is guided by our core values, helping to build trusted relationships and a reputation for excellence throughout the areas we serve.

This culture of care, accountability, and teamwork enables CARE4U2DAY to provide safe, effective, caring, and responsive services while ensuring that both our service users and employees feel valued, respected, and supported.

Lisa Benton joined CARE4U2DAY in May 2022 as our Senior Care Administrator, bringing with her a QCF Level 3 Diploma in Health and Social Care and a strong foundation of sector knowledge. Her precision, reliability, and dedication make her an essential part of our care delivery team.

Lisa is responsible for managing and maintaining accurate service user records, ensuring all documentation complies with company policies and regulatory standards. She conducts regular visits to patients and service users, preparing essential care documentation and assessing administrative needs directly on-site.

In addition to her administrative expertise, Lisa is deeply committed to supporting our care teams with hands-on care whenever needed, ensuring continuity and compassion in every aspect of service delivery. Her proactive approach and attention to detail help uphold the high standards CARE4U2DAY is known for.

Families can trust that Lisa’s work behind the scenes plays a vital role in ensuring their loved ones receive safe, well-documented, and person-centred care.

Anne-Marie joined CARE4U2DAY in 2024 as our Care Administrator and has quickly become a valued and trusted member of the team.

While new to the care sector, she brings a compassionate nature, a strong work ethic, and a genuine desire to make a difference in people’s lives.

Her connection to CARE4U2DAY began as the daughter-in-law of one of our service users. Moved by the kindness and support shown to her father-in-law, Anne-Marie felt inspired to join the family business and contribute to the same standard of care that had touched her family so deeply.

In her role, Anne-Marie supports the day-to-day administration of our care services alongside Lisa, helping to manage care records, schedule visits, and ensure documentation meets company standards.

She takes a hands-on approach, learning quickly and always going the extra mile to support both staff and service users.

Anne-Marie also conducts monthly visits to service users, preparing and maintaining documentation in line with company policies. In emergencies, she provides hands-on care, offering vital support to both clients and the wider care team.

Her warmth, reliability, and attention to detail reflect the values at the heart of CARE4U2DAY. With every interaction, Anne-Marie brings kindness and professionalism, helping to ensure the smooth running of our service and the continued well-being of those in our care.

Nicky Campbell – Finance & Business Support

Nicky Campbell, Paul and Paula Hayes' eldest daughter, joined CARE4U2DAY in 2020 and plays a vital role in supporting the organisation's financial management, payroll administration, pensions, reporting, and business operations.

With an extensive background in finance and administration, Nicky brings a wealth of experience, professionalism, and attention to detail to the organisation. Before joining CARE4U2DAY, she worked for The Telegraph in Canary Wharf, where she developed significant expertise in financial administration, pension management, reporting processes, and complex business systems.

Working remotely from Devon, Nicky works closely with the leadership team to ensure the accuracy, efficiency, and compliance of the company's financial operations. She is responsible for supporting payroll processing, pension administration, financial reporting, reconciliations, and the maintenance of robust financial controls that help support the continued growth and success of the organisation.

Her analytical approach, reliability, and commitment to accuracy play an important role in ensuring that CARE4U2DAY operates with strong financial governance and accountability. By maintaining effective financial systems and processes, Nicky helps ensure that the organisation remains compliant, financially stable, and well-positioned to continue delivering high-quality care services.

As a trusted member of the wider management team, Nicky's contribution extends beyond finance alone. Her support helps provide the foundations that enable CARE4U2DAY to invest in its people, develop its services, and maintain the high standards of care that service users, families, commissioners, and healthcare professionals have come to expect.

Through her dedication, professionalism, and commitment to excellence, Nicky continues to make a significant contribution to the ongoing success and development of CARE4U2DAY.