CARE4U2DAY Ltd

575-599 Maxted Road, Hemel Hempstead HP2 7DX
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10 89 Reviews
  • CARE4U2DAY Ltd, Hemel Hempstead
CARE4U2DAY is a family-owned home care agency that provides high-quality, personalised care to clients in their own homes within the Hemel Hempstead and Berkhamsted areas.

The agency is committed to hands-on, person-centred care that promotes independence and respects the dignity of every individual they support.

Their philosophy includes:

• Involving clients and their families or advocates in all decisions about their care
• Ensuring clients clearly understand how their care plans will be carried out and by whom
• Introducing care workers to clients before care begins
• Supporting people to make choices about how they want to live their lives
• Treating all clients with respect and kindness
Encouraging and helping clients to maintain their independence

The mission of CARE4U2DAY is to provide flexible, hourly home care services for people in the local community who want to remain independent but require assistance with daily living.

The agency places great emphasis on clear communication with clients, their families, and healthcare professionals to develop care packages tailored to individual needs. CARE4U2DAY recognises the importance of matching clients with care assistants whose skills, personality, and approach align with the client’s preferences, ensuring both parties are satisfied and fostering long-term relationships that provide continuity of care.

Care Provided

Types of Home Care

  • Visiting Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £28
  • Weekly Live-in Care Fees: from £1500

On Application and by email only

These prices are only a guideline, please contact CARE4U2DAY Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • CARE4U2DAY Ltd

Person in charge

  • Paula Hayes (Care Director)
Total of 89, showing 81-89
10

CARE4U2DAY Ltd has a Review Score of 10 (9.964) out of 10, based on 14 reviews in the last 2 years. Over all time CARE4U2DAY Ltd has 89 reviews.

Overall Experience

  • 70
  • 18
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Overall Experience  Overall Experience 5.0 out of 5

CARE4U2DAY were simply amazing. They provided a very special and personal level of service to my mother and did everything they could to make her as comfortable and peaceful as possible. They went well beyond what we could have asked for or expected.

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Overall Experience  Overall Experience 5.0 out of 5

I found that the CARE4U2DAY Homecare Services team always arrived at the time they were expected If held up for any reason would phone to let me know.


They were always efficient and unhurried but above all, every one of the team were always cheerful, kind and gentle. The made the last weeks of my

husband's life as happy and comfortable as possible.


I will always be grateful to them and highly recommend them to anyone needing home care.

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Overall Experience  Overall Experience 5.0 out of 5

In our family's hour of need when my mother who had dementia and was dying of metastatic breast cancer, CARE4U2DAY Homecare Services were our knight in shining armour.
The carers came when they said they would, provided first class care to mum as well as providing emotional support to the rest of the
family, nothing was ever too much trouble and they treated mum as if she was their own mother, we could not have asked for more.
Thank you again for being there for us all.
This was very much appreciated and I would have no hesitation in recommending CARE4U2DAY Homecare Services to anyone else looking for care and support for their loved ones.

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Overall Experience  Overall Experience 4.0 out of 5

Helpful, efficient, reliable and pleasant.
The staff arrived promptly and attended with care to my needs and were very willing to be helpful.
If they were late, they would advise us by telephoning.

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Overall Experience  Overall Experience 5.0 out of 5

My father fell when he was in his early 90's, broke his hip and had to stay in a hospital for quite a few weeks.
He was not allowed home, even though it was a retirement village unless he had help. That's where Care4U2day stepped in.
The staff were amazing, helped with all his daily needs, cooked
for him, put his washing on etc.
They enabled him to stay in his own home with all the things he loved. As he became frailer, so they upped a number of times they went in. They always contacted us if they were worried or unsure about him, and liaised with us if he needed extra help.
He became friends with them and often would regale us with stories of their lives.
Towards the end, much to my everlasting regret, none of the family got to him in time, but he was not alone, his lovely carer put her life on hold that night and stayed to see him on his final journey.
The company are amazing. I can only hope there are people like them around when I need help!

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Overall Experience  Overall Experience 4.0 out of 5

I have used the services of Care4UToday intermittently over the last 2 years, both in the daytime and overnight. The office staff are always friendly and welcome me back doing their best to help me often at short notice due to the variable nature of my condition. The care staff have always been polite
and friendly, willingly doing what I ask.


I have no hesitation in recommending their services.

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Overall Experience  Overall Experience 5.0 out of 5

For some time now Care4U2Day have been calling in several times during the day to make sure that my approaching 90 years young mother has taken her medication, has food and liquids and is generally okay. But that is not all they do. They take the time to sit with her and listen to her family memories
without watching the clock. My mother is wary of strangers but her carers have now become part of her family, which shows how much trust she has in them. Just the fact that they are there is reassuring to our family, especially as some of us live a long way away from the family home.


Personally, I cannot speak highly enough of Care4U2Day and would have no hesitation in recommending them to other families.

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Overall Experience  Overall Experience 5.0 out of 5

My father received exemplary care from the excellent staff at CARE4U2DAY, who were courteous, reliable, friendly, competent and professional. Based on my experience I highly recommend CARE4U2DAY. One thing in particular was the continuity of care; we had one principal contact and a couple of other members
of staff. I imagine it can be very different with larger agencies where one might see a new face every day. Very many thanks to our friends at CARE4U2DAY.

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Overall Experience  Overall Experience 4.0 out of 5

The care given to my mother was always of an exceptional standard. CARE4U2DAY made the last years of my mother's life (as she struggled with a disastrous disease) one of care, comfort and compassion. In difficult times you were always a beacon of strength and understanding.
All aspects of treatment
and home care were undertaken with skill and concern for the client's dignity, safety and holistic wellbeing.
In addition, the concerns of the whole family were considered, especially those of my father, at a most difficult time.
My mother, who could at times not respond well to care regimes, always spoke very highly and passionately about the excellence of the care she received.
You and all your staff and team have our grateful thanks, respect and admiration. Thank you always.

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Current Review Score: 10.0 (9.964)

Overview of Review Score

The Review Score of 10 (9.964) out of 10 for CARE4U2DAY Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.964 for CARE4U2DAY Ltd is calculated as follows: ( (80 Excellents x 5) + (3 Goods x 4) ) ÷ 83 Ratings = 4.964

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for CARE4U2DAY Ltd is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Feb 2020

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

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Awards / Recognitions (2)

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Meet the Team (7)

Paul

Paul Hayes

Job Title: Managing Director/Joint Founder

Joined: 2010

Paul brings over 40 years of experience in sales, marketing, IT, finance, and customer support, offering well-rounded expertise that strengthens our company. His strategic insight and operational knowledge ensure smooth business operations. Paul’s main focus is maintaining and enhancing our high service standards and strong reputation for excellence.


Leading with passion and experience, Paula—my wife—is the cornerstone of our company, shaping our values and approach to delivering high-quality care. With decades of experience and a profound understanding of health and social care, her expertise guides every aspect of our services. Beyond her professional knowledge, Paula’s genuine kindness and empathy foster a compassionate culture that inspires our entire team. Her leadership not only defines our care standards but also ensures every patient and service user is treated with dignity, respect, and warmth.


Our management team embraces their roles with enthusiasm and empathy, ensuring that every customer inquiry is handled with the care and respect it deserves. This approach helps turn patients, service users, and their families into ambassadors who share and support our values.

Paula

Paula Hayes

Job Title: Registered Care Manager-Care Director

Joined: 2010

Paula, Registered Care Manager, Care Director, and joint founder of Care4u2day, leads with a hands-on approach and a deep commitment to quality care. With over 50 years of experience—having previously served as a senior manager for Harrow Social Services in Middlesex—Paula brings a wealth of knowledge and leadership to the organisation.


With passion and deep experience, Paula stays directly involved in frontline care, setting a strong example through her hands-on leadership. She has earned a solid reputation in the care sector by consistently prioritising the needs of service users and maintaining rigorous standards. Beyond her professional expertise, Paula’s genuine compassion and empathy nurture a caring culture that inspires the whole team. Her leadership not only defines our commitment to quality care but also ensures that every patient and service user is treated with respect, dignity, and kindness.


Care4u2day has established a strong reputation for delivering high-quality care throughout Hemel Hempstead and the surrounding areas. However, Paula’s deepest passion is supporting the NHS by providing compassionate palliative care to those who need it most.

Chloe

Chloe Hayes

Job Title: General Manager/HR & Recruitment

Joined: 2020

Chloe joined Care4u2day in October 2020, bringing with her a strong track record in leadership, people management, and HR strategy. Prior to joining the family business, she held a senior management position at a global contact centre, where she was responsible for leading large teams, driving performance, and implementing operational improvements across a fast-paced, high-pressure environment.


Her extensive experience in managing complex organisational structures, coaching teams, and delivering strategic outcomes makes her a key asset to Care4u2day. In her role as General Manager—the third most senior position in the company—Chloe plays a vital part in shaping our services, supporting our team, and guiding the continued growth of the business.

Lynne

Lynne Hubbard

Job Title: Care Manager

Joined: 2022

Lynne joined Careu4u2day in March 2022 as our Care Manager, bringing a QCF Level 5 Diploma in Leadership for Health and Social Care and 24 years of solid experience in the sector. Her extensive background includes supporting adults with learning disabilities and autism across a variety of care settings, including domiciliary and supported living.


Lynne has led community-based programmes focused on enhancing independence and quality of life, managed comprehensive care and support plans, and overseen staff training and supervision. Her strong leadership and hands-on approach have been instrumental in delivering person-centred care and maintaining high standards throughout her career.


As Care Manager, Lynne is the primary point of contact for day-to-day operations, ensuring smooth and effective management that supports the ongoing delivery of high-quality care. She oversees scheduling and resource allocation to ensure optimal staff coverage and client support. Lynne works closely with Paula, the Registered Manager and Care Director, and Chloe, the General Manager, to ensure full compliance with regulatory standards and alignment with the company’s mission.

Lisa

Lisa B

Job Title: Senior Care Administrator

Joined: 2022

Lisa joined Care4u2day in May 2022 as our Senior Care Administrator. Holding a QCF Level 3 Diploma in Health and Social Care, Lisa brings a strong foundation of knowledge to her role.


In her role, she is responsible for managing and maintaining accurate service user records, ensuring all documentation complies with company policies and regulatory requirements. Lisa conducts regular visits to patients and service users to prepare essential care documentation and assess any administrative needs on-site.


Lisa’s thoroughness, sector knowledge for supporting others are evident in her approach to work. She plays a key role in maintaining accurate, compliant records and ensures care documentation is completed to a high standard.

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Anne-Marie W

Job Title: Care Administrator

Joined: 2024

Anne-Marie joined Care4u2day in 2024 as our Care Administrator and has quickly become a valued member of the team. Although new to the care sector, she brings a compassionate nature, a strong work ethic, and a genuine desire to make a difference in people’s lives.


In her role, she supports the day-to-day administration of our care services with Lisa—helping to manage care records, schedule visits, and ensure documentation meets our standards. She takes a hands-on approach, learning quickly and always showing a willingness to go the extra mile to support both staff and service users.


Her warmth, reliability, and attention to detail reflect the values at the heart of Care4u2day. With every interaction, she brings kindness and professionalism, helping to ensure the smooth running of our service and the continued wellbeing of those in our care.

Nicky

Nicky Campbell

Job Title: Accounts/Payroll

Joined: 2021

Nicky joined Care4u2day in 2021 and plays a pivotal role in overseeing the company’s payroll, pensions, and financial reporting functions. Drawing on her extensive experience in financial administration, she works closely with Paul to maintain the highest standards of accuracy and compliance.


Nicky is committed to ensuring the efficiency and integrity of our financial operations, helping to support the smooth running of the organisation and its ongoing growth. Her attention to detail and proactive approach contribute significantly to meeting regulatory requirements and delivering timely, reliable financial information.

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