CARE4U2DAY Homecare Services

11-12 Eastman Way, Hemel Hempstead HP2 7DU

CARE4U2DAY is a family owned home care agency, providing high-quality care to its’ clients in their own homes, in the Hemel Hempstead & Berkhamsted areas.

This is a company who believe in hands on person-centered care, focusing on promoting independence and dignity for each individual they care for.

Their philosophy is:

* All clients and their families/advocates take part in decisions about their care
* Ensuring clients understand how their care plan will be implemented and by whom
* Introducing care workers to each individual client prior to commencement of their care
* Supporting people to choose how they want to live
* Treating clients in a respectful manner
* Supporting people to keep their independence

The mission of CARE4U2DAY is to make flexible hourly care service available to people living in the local area who want to remain independent in their own homes, and who find it difficult to manage day-to-day living.

They communicate with the individual, their families and also their health professionals in order to provide the correct care package, so that people receive the care and treatment they need.

They also understand how important and critical it is to be matched with the 'right' care assistant(s), whose personality and demeanor, along with their considerable skills will meet the client's needs and wishes. They will ensure that both parties are happy, in order that a long-lasting care relationship can develop, providing continuity of care.

Owner : CARE4U2DAY Limited

Person in charge: Paula Hayes (Registered Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 25

Fees Guide: On Application

Services Offered: 24 Hour Care • Adult Care (18+) • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Medication Assistance • Palliative Care • Personal Hygiene Care • Physical Disability • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service

Latest Care Quality Commission* Report on CARE4U2DAY Homecare Services: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.8 (maximum of 10) for CARE4U2DAY Homecare Services is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 27 Reviews over all time. This Average Rating is also the rating value for CARE4U2DAY Homecare Services in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 27 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.783 for CARE4U2DAY Homecare Services is calculated as follows: ( (128 Excellents x 5) + (31 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 161 Ratings = 4.783

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for CARE4U2DAY Homecare Services is based on 27 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.8 CARE4U2DAY Homecare Services has a Review Score of 9.8 (9.783) from 27 Reviews

Average Ratings

  • Excellent
    24
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend CARE4U2DAY Homecare Services?

  • Extremely LIKELY
    27
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to CARE4U2DAY Homecare Services

  • Client / Service User
    6
  • Daughter of Client/Service User
    5
  • Son of Client/Service User
    5
  • Wife of Client/Service User
    3
  • Granddaughter of Client/Service User
    2
  • more

CARE4U2DAY have a great reputation and I have heard lots of recommendations to use them. Great service and support from all carers and management staff. Carers seem happy in their role which is lovely to see. There is also someone available to speak to at any time if there is an issue or questions! Highly recommend.

How likely would you be to recommend CARE4U2DAY Homecare Services? Extremely Likely

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Average Rating:   5 out of 5

My grandparents have been with CARE4U2DAY for nearly 2 years now and are very happy with there service. They have been very helpful in forming a care plan suitable for their needs. They have been quick to reply to any queries. They have a very hands-on approach. Very pleased with this agency all around.

How likely would you be to recommend CARE4U2DAY Homecare Services? Extremely Likely

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Average Rating:   4.8 out of 5

The care my husband receives from the carers that Care4U2Day employs are brilliant! He has a regular male carer who listens carefully to my husband's needs and requests. The care is exceptional and he really thinks about how best to help him. All the carers, have been friendly and have been a great support to my husband and myself. I am my husband's carer and having carers from Care4U2Day allows me to go to work. Thank you!

How likely would you be to recommend CARE4U2DAY Homecare Services? Extremely Likely

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Average Rating:   5 out of 5

A massive Thank You to everyone. What an amazing company I found for my Dad. They are all very professional in everything they do, they are polite, respectful, kind and compassionate. He is now very slow, but they never rush him and they always treat him with dignity. My Dad can be quite challenging but nothing is ever to much trouble for them. They stay longer if its needed and at times when he's required a ambulance. The care they provide is excellent, they go over and above what some other company's would do. They always put a smile on his face and he looks forward to seeing them. They have taken time to get to know him and how he likes things to be done. As well as looking after him, they also help to support us, his family, to take some of the stress and pressure off. They are always at the end of the phone day or night and give us a warm welcome when we go into the office. I would highly recommend them to anyone that is looking for a good incredible care company to look after their loved ones.

How likely would you be to recommend CARE4U2DAY Homecare Services? Extremely Likely

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Average Rating:   5 out of 5

I want to start with a massive thank you to everyone. I couldn't be more pleased with the company we chose for my Grandad. They do such amazing work and nothing is too much trouble for them. My Grandad can be very hard work due to his health conditions, and can be very demanding on us his family, but the carers are always there to help and support him and us too, to take some pressure of us. They will stay with him longer if needed i.e., if a ambulance has to be called, or if it takes him longer as he is very slow at doing things, but they never rush him. This company is a diamond in the rough and is absolutely amazing. All the staff from managers through to the ladies who answer the phones are wonderful. Any time we've had conversations with them regarding my Grandad, they are always so kind and helpful and they treat him with the respect and dignity he deserves, unlike some of the company's he has had before. I would highly recommend them to anyone that's looking for a care company for their loved ones.

How likely would you be to recommend CARE4U2DAY Homecare Services? Extremely Likely

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Average Rating:   5 out of 5

Thank you to a wonderful family run company. The care, support, kindness and respect shown to my Granddad and us his family is far better than I've seen with other companies, they are fantastic. My Granddad can be hard work, they support him and nothing seems to much trouble for them, they've stayed with him longer when needed i.e. extra time till an ambulance has arrived. All staff from top management through to the carers are absolutely brilliant with him and also support us his family, they are solely about the care of their clients and will go out of their way to support them and their families. They do not clock watch and are not just in it for the money. They are helping people to remain happy and independent in their own homes.
I have my own complex needs and if my Mum could not look after me I would not even hesitate, and would choose them to help me.
I would highly recommend this company to anyone that was looking for a great care company to support them at home
a massive thank you to all.

How likely would you be to recommend CARE4U2DAY Homecare Services? Extremely Likely

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Average Rating:   5 out of 5

I could not be happier that we had chosen CARE4U2DAY to take care of my beloved grandad! From the instant they took my initial call, I knew we were in very good hands, showing such great interest in what grandad was like as a person, what his interests were and background. They seemed to genuinely care from the very beginning. I have to say that this never changed throughout their whole service.
My grandad loved every member of staff that visited him and built an amazing relationship which went beyond that of a carer and patient, they truly brightened his day. If we had problems or Grandad was in poor health, the team would always go out of their way and well beyond their duties to assist us and regularly phoned to see how he was. If we were waiting for ambulances, some of the staff would even pop in on their way home to check how he was. I honestly could not recommend them highly enough and will always be so grateful that they made the time that he had left so dignified and pleasant.

How likely would you be to recommend CARE4U2DAY Homecare Services? Extremely Likely

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Average Rating:   5 out of 5

My family and I chose Care4U2day for my late wife in 2014 when she left hospital after a fall. We had tried two other reputable caring firms but they were not quite good enough. Care4U2day provided two carers twice a day - in the morning to help my wife out of bed and wash and dress her, and in the evening to put her safely to bed. Requests for extra regular visits or emergency calls were met promptly. This devoted service continued unbroken, and with 5 to 6 weeks of "end of life" care, until my wife died in April 2016. Since then I have become a service user in a smaller way. My needs are less - but fully met.

How likely would you be to recommend CARE4U2DAY Homecare Services? Extremely Likely

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Average Rating:   4.5 out of 5

I am very pleased with the company. Very caring, they try to accommodate all your needs.

How likely would you be to recommend CARE4U2DAY Homecare Services? Extremely Likely

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Average Rating:   3.8 out of 5

My husband was extremely well looked after by this company at a very difficult time. They were very caring and supportive of all the family.
I would highly recommend them if you need care for a family member at home.

How likely would you be to recommend CARE4U2DAY Homecare Services? Extremely Likely

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Average Rating:   4.7 out of 5

My dad was 90 and so looked forward to seeing every member of the team who visited him twice a day, having been given a rota the week before. Towards the end of his life. He had been in hospital and was sent home when he became very poorly and bedridden in incredible pain. Care4U2Day immediately changed his care to 2 people 3 times a day, more if needed. What I witnessed during the time I was trying to care for him with their help was so wonderful in the way of Dedication, Compassion, Gentleness, Kindness, Knowledge of patient and situations, Caring. Always going that extra mile.
Care4U2Day was selected by his granddaughter who upon inquiring about their services was asked the usual questions "What does your grandad like and what's he interested in?".
At his grand age of 90, he was able to remain independent as long as possible and the family were confident his needs were always met.
I wish there was more room here to tell you that there is so much more to Care4U2Day than expected.

How likely would you be to recommend CARE4U2DAY Homecare Services? Extremely Likely

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Average Rating:   5 out of 5

Care4U2day have provided care at home for us for over 18 months and continue to do so. All the staff are trained to a very high standard by the management team. They are all kind, compassionate and caring to my bother. They are respectful at all times and always want my brother to be comfortable and well -presented!

They are reliable and punctual even during the snow! They have a can-do attitude and are always polite and professional.

Thank you.

How likely would you be to recommend CARE4U2DAY Homecare Services? Extremely Likely

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Average Rating:   4.8 out of 5

Care4u2day have assisted my father for 3 years. The staff are caring and thoughtful, enabling him to do the things he could manage, and gradually increasing the care as he became frailer. They were always flexible and accommodating when we changed or cancelled calls due to hospital appointments, or wishing to take him out. Communication was excellent, they rang us when they had concerns, and noticed issues that the Community Nurse missed! He became very fond of his carers, and looked forward to seeing them, Carers knew his likes and dislikes very well, and had endless patience as he became more repetitive and anxious, ringing if they were delayed and leaving him notes to say when they would be back. When my father first needed home care we were concerned having heard stories of missed and short visits by agencies. I am happy to say that our concerns were unfounded with Care4u2day, they never missed a call, and spent as much time as was needed with him. I would recommend them.

How likely would you be to recommend CARE4U2DAY Homecare Services? Extremely Likely

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Average Rating:   5 out of 5

I would recommend wholeheartedly this small company as they offer a very good standard of service - while looking after my father before he entered a care home, I found all the staff employed were caring and lovely people. If there was ever a problem, the two managers I dealt with were quick to respond and made every effort to accommodate changes - even at short notice. I only wish my father could have remained in his home and continue to be supported by CARE4U2DAY but unfortunately, his condition did not allow for this.

How likely would you be to recommend CARE4U2DAY Homecare Services? Extremely Likely

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Average Rating:   4.5 out of 5

Cathy Eggers, Care Manager at CARE4U2DAY Homecare Services responded to this review on 23 Jan 2018:

We are very happy with this review from Mark.

My partner suffered from dementia and needed assistance with every aspect of daily life. The carers and admin team at CARE4U2DAY Homecare Services were exceptional at giving me the help and support needed to care for my partner in the comfort of home. They became true friends as well as caring professionals who did their utmost to ensure my partner's comfort and wellbeing at this very difficult time. A very big thank you again to all the team.

How likely would you be to recommend CARE4U2DAY Homecare Services? Extremely Likely

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Average Rating:   5 out of 5

All the carers have a very compassionate relationship with my husband. I always feel relaxed when he is with them. They have all been trained and are willing to help in whatever way they can.

How likely would you be to recommend CARE4U2DAY Homecare Services? Extremely Likely

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Average Rating:   4.7 out of 5

The care my wife has received has been excellent. She has not had any complaints with the way she has been treated and has always been consulted to make sure she is happy with her care.

How likely would you be to recommend CARE4U2DAY Homecare Services? Extremely Likely

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Average Rating:   5 out of 5

CARE4U2DAY were simply amazing. They provided a very special and personal level of service to my mother and did everything they could to make her as comfortable and peaceful as possible. They went well beyond what we could have asked for or expected.

How likely would you be to recommend CARE4U2DAY Homecare Services? Extremely Likely

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Average Rating:   5 out of 5

I found that the CARE4U2DAY Homecare Services team always arrived at the time they were expected If held up for any reason would phone to let me know.

They were always efficient and unhurried but above all, every one of the team were always cheerful, kind and gentle. The made the last weeks of my husband's life as happy and comfortable as possible.

I will always be grateful to them and highly recommend them to anyone needing home care.

How likely would you be to recommend CARE4U2DAY Homecare Services? Extremely Likely

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Average Rating:   5 out of 5

In our family's hour of need when my mother who had dementia and was dying of metastatic breast cancer, CARE4U2DAY Homecare Services were our knight in shining armour.
The carers came when they said they would, provided first class care to mum as well as providing emotional support to the rest of the family, nothing was ever too much trouble and they treated mum as if she was their own mother, we could not have asked for more.
Thank you again for being there for us all.
This was very much appreciated and I would have no hesitation in recommending CARE4U2DAY Homecare Services to anyone else looking for care and support for their loved ones.

How likely would you be to recommend CARE4U2DAY Homecare Services? Extremely Likely

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Average Rating:   5 out of 5

Helpful, efficient, reliable and pleasant.
The staff arrived promptly and attended with care to my needs and were very willing to be helpful.
If they were late, they would advise us by telephoning.

How likely would you be to recommend CARE4U2DAY Homecare Services? Extremely Likely

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Average Rating:   3.8 out of 5

My father fell when he was in his early 90's, broke his hip and had to stay in a hospital for quite a few weeks.
He was not allowed home, even though it was a retirement village unless he had help. That's where Care4U2day stepped in.
The staff were amazing, helped with all his daily needs, cooked for him, put his washing on etc.
They enabled him to stay in his own home with all the things he loved. As he became frailer, so they upped a number of times they went in. They always contacted us if they were worried or unsure about him, and liaised with us if he needed extra help.
He became friends with them and often would regale us with stories of their lives.
Towards the end, much to my everlasting regret, none of the family got to him in time, but he was not alone, his lovely carer put her life on hold that night and stayed to see him on his final journey.
The company are amazing. I can only hope there are people like them around when I need help!

How likely would you be to recommend CARE4U2DAY Homecare Services? Extremely Likely

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Average Rating:   5 out of 5

I have used the services of Care4UToday intermittently over the last 2 years, both in the daytime and overnight. The office staff are always friendly and welcome me back doing their best to help me often at short notice due to the variable nature of my condition. The care staff have always been polite and friendly, willingly doing what I ask.

I have no hesitation in recommending their services.

How likely would you be to recommend CARE4U2DAY Homecare Services? Extremely Likely

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Average Rating:   4.2 out of 5

In my own experience, all of the carers I have had the pleasure to meet have been and are of the utmost conscientious and caring people.

How likely would you be to recommend CARE4U2DAY Homecare Services? Extremely Likely

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Average Rating:   5 out of 5

For some time now Care4U2Day have been calling in several times during the day to make sure that my approaching 90 years young mother has taken her medication, has food and liquids and is generally okay. But that is not all they do. They take the time to sit with her and listen to her family memories without watching the clock. My mother is wary of strangers but her carers have now become part of her family, which shows how much trust she has in them. Just the fact that they are there is reassuring to our family, especially as some of us live a long way away from the family home.

Personally, I cannot speak highly enough of Care4U2Day and would have no hesitation in recommending them to other families.

How likely would you be to recommend CARE4U2DAY Homecare Services? Extremely Likely

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Average Rating:   5 out of 5

My father received exemplary care from the excellent staff at CARE4U2DAY, who were courteous, reliable, friendly, competent and professional. Based on my experience I highly recommend CARE4U2DAY. One thing in particular was the continuity of care; we had one principal contact and a couple of other members of staff. I imagine it can be very different with larger agencies where one might see a new face every day. Very many thanks to our friends at CARE4U2DAY.

How likely would you be to recommend CARE4U2DAY Homecare Services? Extremely Likely

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Average Rating:   4.8 out of 5

The care given to my mother was always of an exceptional standard. CARE4U2DAY made the last years of my mother's life (as she struggled with a disastrous disease) one of care, comfort and compassion. In difficult times you were always a beacon of strength and understanding.
All aspects of treatment and home care were undertaken with skill and concern for the client's dignity, safety and holistic wellbeing.
In addition, the concerns of the whole family were considered, especially those of my father, at a most difficult time.
My mother, who could at times not respond well to care regimes, always spoke very highly and passionately about the excellence of the care she received.
You and all your staff and team have our grateful thanks, respect and admiration. Thank you always.

How likely would you be to recommend CARE4U2DAY Homecare Services? Extremely Likely

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Average Rating:   4.5 out of 5

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Awards / Recognitions

Job Vacancies

Staff Profiles

Paula

Paula Hayes

Job Title: Registered Manager / Care Director

Description:

Paula is the Registered Manager - Care Director who believes in leading by example of a hands-on approach.

Paula's history stems back many years as being a senior manager of social services in Middlesex.

Paula is very well known in the care industry for putting the clients first and leads by example.

Our agency has an outstanding reputation for high-quality care in Hemel Hempstead.

Cathy

Cathy Eggers

Job Title: Care Manager - Care Director

Description:

Cathy is the Care Manager - Care Director, who is our clients first point of call, Cathy is a hands on director, who also provides care herself & works alongside our care team.

Cathy's history stems back many years, within the care industry. Cathy has been hands on within the community for many years.

Paul

Paul Hayes

Job Title: Managing Director

Description:

Paul has over 30 years experience in Sales & Marketing, IT, Finance, as well as customer support. His focus is the company's service levels & company's reputation.

Our care team are truly the jewels in our crown.
We are always on the lookout for outstanding carers to help enrich the lives of our clients, and in turn, we will fully support your career with us.

Since opening in 2012, we have never had one missed care visit.

Commitment comes from believing that what you are doing is right, fair and worthwhile. Ensuring the stability and future growth of our company can only be achieved through delivering an exceptional level of service to all of our customers, every time they need something from us.

Our team understands their roles and realise that every customer enquiry must be met with the appropriate level of enthusiasm, empathy and care that everyone deserves to ensure that all our customers become our ambassadors.