CARE4U2DAY Ltd

575-599 Maxted Road, Hemel Hempstead HP2 7DX
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10 90 Reviews
  • CARE4U2DAY Ltd, Hemel Hempstead
CARE4U2DAY is a family-owned domiciliary care agency providing high-quality, personalised support to clients in their own homes across Hemel Hempstead and Berkhamsted.

The agency is committed to delivering safe, effective, and person-centred care that promotes independence and upholds the dignity of every individual.

Philosophy of Care:
- Involving clients, families, or advocates in all decisions regarding care.
- Ensuring clients have a clear understanding of how care plans will be delivered and by whom.
- Introducing care workers to clients before services commence, to build trust and familiarity.
- Supporting clients to make informed choices about how they wish to live their lives.
- Treating every client with kindness, respect, and compassion.
- Encouraging and enabling clients to maintain their independence for as long as possible.

Mission Statement:
The mission of CARE4U2DAY is to provide flexible, hourly home care services for people in the local community who wish to remain independent but require assistance with daily living.

Clear and consistent communication with clients, their families, and healthcare professionals underpins every aspect of service delivery. Care packages are developed to reflect individual needs, while great care is taken to match clients with care assistants whose skills, personality, and approach complement client preferences. This personalised matching process promotes continuity, trust, and long-term relationships that enhance quality of care and provide reassurance for clients and their families.

Care Provided by CARE4U2DAY Ltd

Types of Home Care

  • Visiting Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £28.35 – £56
  • Weekly Live-in Care Fees: from £1500

These prices are only a guideline, please contact CARE4U2DAY Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • CARE4U2DAY Ltd

Person in charge

  • Paula Hayes (Care Director)
10

CARE4U2DAY Ltd has a Review Score of 10 (9.958) out of 10, based on 16 reviews in the last 2 years.
Over all time CARE4U2DAY Ltd has 90 reviews.

Overall Experience
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Date Published
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Reviewer Connection to CARE4U2DAY Ltd
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Total of 90, showing 61-80
Review from S D (Client) published on 24 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Management excellent, cheerful on all occasions and keeps clients well informed on how things are going. Always willing to listen but act with an air of caution.
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Review from C B (Son of Client) published on 24 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fantastic. The carers turn up anytime and stay the full-time allocated. They are very supportive of mum, kind, compassionate and willing to go the extra mile. If there are any issues, we are always informed. There are a half dozen regular carers that mum sees and has got to know them, only very rarely
is someone different sent, but it is to be expected with leave and sickness etc. I would wholeheartedly recommend this agency.
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Review from Lorraine S (Client) published on 24 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are caring, kind and encouraging. Its a massive relief and difference in having the carers support that I was so reluctant to receive. I would recommend this service is anyone.
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Review from Margaret H (Client) published on 22 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been using CARE4U2DAY for a couple of years and I am very happy with them.
I would recommend the company to anyone who needs help.
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Review from Linda C (Wife of Client) published on 18 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the carers are wonderful and couldn't be happier. We didn't know what to expect, but couldn't have imagined the care would be as good as it is.
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Review from A G (Niece of Client) published on 22 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care plan was put in place very quickly allowing my aunt to return home from a care home.
My sister who was present when the care began, was impressed by the people who came and the way they treated our aunt.
We have been very grateful for the care our aunt has received.
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Review from G K (Client) published on 22 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff were very pleasant, quick to grasp my needs.
The service was very useful in moving from care in a care home to being back in my own home.
I particularly appreciated the morning visit which included help with showering.
As I became stronger and more able, I found I was no longer in need of this
excellent service.
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Review from I K (Wife of Client) published on 8 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Both my husband and I are very happy with the service that CARE4U2DAY provide. All the staff have been very caring and competent.
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Review from Sian B (Daughter of Client) published on 24 May 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been extremely impressed with the care and support that Dad has received. There is great communication by Care4u2day with Dad and with us, his family. All of the carers have been wonderful, very kind and patient and working hard to do their best for him. We could not have managed without their
support and Dad has improved so much since he has been at home after a long stint in hospital.
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Review from Hayley C (Friend of Client) published on 8 May 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
CARE4U2DAY have a great reputation and I have heard lots of recommendations to use them. Great service and support from all carers and management staff. Carers seem happy in their role which is lovely to see. There is also someone available to speak to at any time if there is an issue or questions!
Highly recommend.
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Review from Jill B (Wife of Client) published on 4 April 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care my husband receives from the carers that Care4U2Day employs are brilliant! He has a regular male carer who listens carefully to my husband's needs and requests. The care is exceptional and he really thinks about how best to help him. All the carers, have been friendly and have been a great
support to my husband and myself. I am my husband's carer and having carers from Care4U2Day allows me to go to work. Thank you!
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Review from Freya T (Granddaughter of Client) published on 4 April 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandparents have been with CARE4U2DAY for nearly 2 years now and are very happy with there service. They have been very helpful in forming a care plan suitable for their needs. They have been quick to reply to any queries. They have a very hands-on approach. Very pleased with this agency all around.
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Review from Ben (Grandson of Client) published on 1 April 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you to a wonderful family run company. The care, support, kindness and respect shown to my Granddad and us his family is far better than I've seen with other companies, they are fantastic. My Granddad can be hard work, they support him and nothing seems to much trouble for them, they've stayed
with him longer when needed i.e. extra time till an ambulance has arrived. All staff from top management through to the carers are absolutely brilliant with him and also support us his family, they are solely about the care of their clients and will go out of their way to support them and their families. They do not clock watch and are not just in it for the money. They are helping people to remain happy and independent in their own homes.
I have my own complex needs and if my Mum could not look after me I would not even hesitate, and would choose them to help me.
I would highly recommend this company to anyone that was looking for a great care company to support them at home
a massive thank you to all.
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Review from Gemma K (Granddaughter of Client) published on 29 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I could not be happier that we had chosen CARE4U2DAY to take care of my beloved grandad! From the instant they took my initial call, I knew we were in very good hands, showing such great interest in what grandad was like as a person, what his interests were and background. They seemed to genuinely care
from the very beginning. I have to say that this never changed throughout their whole service.
My grandad loved every member of staff that visited him and built an amazing relationship which went beyond that of a carer and patient, they truly brightened his day. If we had problems or Grandad was in poor health, the team would always go out of their way and well beyond their duties to assist us and regularly phoned to see how he was. If we were waiting for ambulances, some of the staff would even pop in on their way home to check how he was. I honestly could not recommend them highly enough and will always be so grateful that they made the time that he had left so dignified and pleasant.
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Review from Olwyn C (Wife of Client) published on 15 February 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband was extremely well looked after by this company at a very difficult time. They were very caring and supportive of all the family.
I would highly recommend them if you need care for a family member at home.
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Review from Gilian D (Daughter of Client) published on 13 February 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad was 90 and so looked forward to seeing every member of the team who visited him twice a day, having been given a rota the week before. Towards the end of his life. He had been in hospital and was sent home when he became very poorly and bedridden in incredible pain. Care4U2Day immediately changed
his care to 2 people 3 times a day, more if needed. What I witnessed during the time I was trying to care for him with their help was so wonderful in the way of Dedication, Compassion, Gentleness, Kindness, Knowledge of patient and situations, Caring. Always going that extra mile.
Care4U2Day was selected by his granddaughter who upon inquiring about their services was asked the usual questions "What does your grandad like and what's he interested in?".
At his grand age of 90, he was able to remain independent as long as possible and the family were confident his needs were always met.
I wish there was more room here to tell you that there is so much more to Care4U2Day than expected.
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Review from Mark B (Son of Client) published on 7 February 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would recommend wholeheartedly this small company as they offer a very good standard of service - while looking after my father before he entered a care home, I found all the staff employed were caring and lovely people. If there was ever a problem, the two managers I dealt with were quick to respond
and made every effort to accommodate changes - even at short notice. I only wish my father could have remained in his home and continue to be supported by CARE4U2DAY but unfortunately, his condition did not allow for this.
Reply from Cathy Eggers, Care Manager at CARE4U2DAY Ltd

We are very happy with this review from Mark.

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Review from Denise P (Daughter of Client) published on 2 February 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Care4u2day have assisted my father for 3 years. The staff are caring and thoughtful, enabling him to do the things he could manage, and gradually increasing the care as he became frailer. They were always flexible and accommodating when we changed or cancelled calls due to hospital appointments, or
wishing to take him out. Communication was excellent, they rang us when they had concerns, and noticed issues that the Community Nurse missed! He became very fond of his carers, and looked forward to seeing them, Carers knew his likes and dislikes very well, and had endless patience as he became more repetitive and anxious, ringing if they were delayed and leaving him notes to say when they would be back. When my father first needed home care we were concerned having heard stories of missed and short visits by agencies. I am happy to say that our concerns were unfounded with Care4u2day, they never missed a call, and spent as much time as was needed with him. I would recommend them.
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Review from Frances M (Partner of Client) published on 2 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My partner suffered from dementia and needed assistance with every aspect of daily life. The carers and admin team at CARE4U2DAY Homecare Services were exceptional at giving me the help and support needed to care for my partner in the comfort of home. They became true friends as well as caring professionals
who did their utmost to ensure my partner's comfort and wellbeing at this very difficult time. A very big thank you again to all the team.
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Review from Robert K (Husband of Client) published on 2 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my wife has received has been excellent. She has not had any complaints with the way she has been treated and has always been consulted to make sure she is happy with her care.
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Current Review Score: 10.0 (9.958)

Overview of Review Score

The Review Score of 10 (9.958) out of 10 for CARE4U2DAY Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.958 for CARE4U2DAY Ltd is calculated as follows: ( (91 Excellents x 5) + (4 Goods x 4) ) ÷ 95 Ratings = 4.958
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for CARE4U2DAY Ltd is based on 16 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Feb 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (2)

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Meet the Team (7)

Paul

Paul Hayes

Job Title: Managing Director/Joint Founder Joined: 2010

Paul brings over 40 years of experience in sales, marketing, IT, finance, and customer support, offering well-rounded expertise that strengthens our company. His strategic insight and operational knowledge ensure smooth business operations. Paul’s main focus is maintaining and enhancing our high service standards and strong reputation for excellence.


Leading with passion and experience, Paula—my wife—is the cornerstone of our company, shaping our values and approach to delivering high-quality care. With decades of experience and a profound understanding of health and social care, her expertise guides every aspect of our services. Beyond her professional knowledge, Paula’s genuine kindness and empathy foster a compassionate culture that inspires our entire team. Her leadership not only defines our care standards but also ensures every patient and service user is treated with dignity, respect, and warmth.


Our management team embraces their roles with enthusiasm and empathy, ensuring that every customer inquiry is handled with the care and respect it deserves. This approach helps turn patients, service users, and their families into ambassadors who share and support our values.

Paula

Paula Hayes

Job Title: Registered Care Manager-Care Director Joined: 2010

Paula, Registered Care Manager, Care Director, and joint founder of Care4u2day, leads with a hands-on approach and a deep commitment to quality care. With over 50 years of experience—having previously served as a senior manager for Harrow Social Services in Middlesex—Paula brings a wealth of knowledge and leadership to the organisation.


With passion and deep experience, Paula stays directly involved in frontline care, setting a strong example through her hands-on leadership. She has earned a solid reputation in the care sector by consistently prioritising the needs of service users and maintaining rigorous standards. Beyond her professional expertise, Paula’s genuine compassion and empathy nurture a caring culture that inspires the whole team. Her leadership not only defines our commitment to quality care but also ensures that every patient and service user is treated with respect, dignity, and kindness.


Care4u2day has established a strong reputation for delivering high-quality care throughout Hemel Hempstead and the surrounding areas. However, Paula’s deepest passion is supporting the NHS by providing compassionate palliative care to those who need it most.

Chloe

Chloe Hayes

Job Title: General Manager/HR & Recruitment Joined: 2020

Chloe joined Care4u2day in October 2020, bringing with her a strong track record in leadership, people management, and HR strategy. Before joining the family business, she held a senior management position at a global contact centre, where she was responsible for leading large teams, driving performance, and implementing operational improvements across a fast-paced, high-pressure environment.


Her extensive experience in managing complex organisational structures, coaching teams, and delivering strategic outcomes makes her a key asset to Care4u2day. In her role as General Manager—the third most senior position in the company—Chloe plays a vital part in shaping our services, supporting our team, and guiding the continued growth of the business.

Lynne

Lynne Hubbard

Job Title: Care Manager Joined: 2022

Lynne joined Careu4u2day in March 2022 as our Care Manager, bringing a QCF Level 5 Diploma in Leadership for Health and Social Care and 24 years of solid experience in the sector. Her extensive background includes supporting adults with learning disabilities and autism across a variety of care settings, including domiciliary and supported living.


Lynne has led community-based programmes focused on enhancing independence and quality of life, managed comprehensive care and support plans, and overseen staff training and supervision. Her strong leadership and hands-on approach have been instrumental in delivering person-centred care and maintaining high standards throughout her career.


As Care Manager, Lynne is the primary point of contact for day-to-day operations, ensuring smooth and effective management that supports the ongoing delivery of high-quality care. She oversees scheduling and resource allocation to ensure optimal staff coverage and client support. Lynne works closely with Paula, the Registered Manager and Care Director, and Chloe, the General Manager, to ensure full compliance with regulatory standards and alignment with the company’s mission.

Lisa

Lisa B

Job Title: Senior Care Administrator Joined: 2022

Lisa joined Care4u2day in May 2022 as our Senior Care Administrator. Holding a QCF Level 3 Diploma in Health and Social Care, Lisa brings a strong foundation of knowledge to her role.


In her role, she is responsible for managing and maintaining accurate service user records, ensuring all documentation complies with company policies and regulatory requirements. Lisa conducts regular visits to patients and service users to prepare essential care documentation and assess any administrative needs on-site.


Lisa’s thoroughness, sector knowledge for supporting others are evident in her approach to work. She plays a key role in maintaining accurate, compliant records and ensures care documentation is completed to a high standard.

Anne-Marie

Anne-Marie W

Job Title: Care Administrator Joined: 2024

Anne-Marie joined Care4u2day in 2024 as our Care Administrator and has quickly become a valued member of the team. Although new to the care sector, she brings a compassionate nature, a strong work ethic, and a genuine desire to make a difference in people’s lives.


In her role, she supports the day-to-day administration of our care services with Lisa, helping to manage care records, schedule visits, and ensure documentation meets our standards. She takes a hands-on approach, learning quickly and always showing a willingness to go the extra mile to support both staff and service users.


Her warmth, reliability, and attention to detail reflect the values at the heart of Care4u2day. With every interaction, she brings kindness and professionalism, helping to ensure the smooth running of our service and the continued well-being of those in our care.

Nicky

Nicky Campbell

Job Title: Accounts/Payroll Joined: 2021

Nicky joined Care4u2day in 2021 and plays a pivotal role in overseeing the company’s payroll, pensions, and financial reporting functions. Drawing on her extensive experience in financial administration, she works closely with Paul to maintain the highest standards of accuracy and compliance.


Nicky is committed to ensuring the efficiency and integrity of our financial operations, helping to support the smooth running of the organisation and its ongoing growth. Her attention to detail and proactive approach contribute significantly to meeting regulatory requirements and delivering timely, reliable financial information.

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