Home Instead (Basildon)

Caregiver has become a great friend of my mum's and always goes the extra mile to help her.

Home Instead Senior Care management, office staff and above all- carers, provide a caring and responsive service. The client has dementia and they are always patient with her and communicate effectively with us. I have recommended this service to friends and colleagues as the staff are trained and operate to a high standard. We could not manage to keep the client at home without their support.

My partner and I were going to Cornwall for a week and needed someone to make sure my 96-year-old father was OK. He is fiercely independent so we need to involve his wonderful doctor in recommending a company that would help dad but also maintain the illusion of doing nothing for him!! Home Instead teamed dad up with a lovely lady who did exactly as he asked and she is now continuing to visit him twice a week. This has eased a great deal of pressure from me as dad is not always the easiest person to deal with. It is still early days but hopefully this new relationship will continue to flourish.

Home Instead Senior Care have been excellent, always punctual and provide a very high degree of care, especially towards those service users with dementia. They are always on the end of a phone and also able to cover at short notice. I also like the one to one approach which works with mum who can be isolated when meeting strangers. First Class.

The company is efficient and makes every effort to keep the client of any changes. I would recommend them to friends and relatives. My mum is very happy with the current carer. The care manager takes every effort to make sure everything runs smoothly.

The agency has been very efficient and professional in it's dealings with me. They go out of their way to meet our needs and their carers have all been delightful. All the ladies do their best to help mum. They are kind, affectionate to her and patient regarding her Alzheimer's.

Having now used Home Instead caregivers for approximately one and a half years I can honestly say that the caregivers they have sent have been matched to suit my mother. I can rest assured my mother is in good hands and that they treat her with respect and dignity. Nothing gives me more pleasure hearing the laughter that comes from my mother's annexe. They are attentive to her needs, that are many and have lovely calm natures. Recently, my mother had a fall and when the caregiver arrived they were totally supportive and calmed my mother until the ambulance arrived. Also, I have had instances where they have noticed slight problems that can be addressed before getting worse.

Dad's two caregivers treat dad with kindness and respect. Dad looks forward to their visits. Not only do the girls shower and shave dad, they do shopping, housework, washing/ironing, collect prescriptions and take him to doctor's appointments. It is very reassuring to know that dad is well looked after, as I live some distance away and work full-time myself.

During the time we have been using the services of Home Instead Senior Care. We are very pleased to have found a provider as caring and professional.

Carer is always punctual, professional and courteous. The same carer visits everyday to ensure continuity of care. Carers are trustworthy and attentive. Nothing is too much trouble. Office staff are always polite and helpful. Regular reviews are held with the family. My grandmother is very happy.

Excellent service indeed. Thoroughly recommended. The caregivers are very, very likeable people who are polite, respectful, punctual and caring ladies.