Home Instead (Basildon)

I would not hesitate to recommend Home Instead to anyone needing this service.

I have never had cause to complain after over a year of having home carers. I go and see my dad every day and very often turn up when the carer is there and only ever find they are genuinely kind and caring to him. He is happy when they are there. Without them, his life would not be good. I cannot praise them enough. Thank you.

Home Instead Senior Care (Basildon) has provided excellent care for my father for over 3 years. We know which carer is coming and when they will be arriving on a daily basis. All carers go the extra mile to ensure that my father is comfortable and inform us if there are even the slightest of concerns about his health and welfare.

They treat me with dignity and I never feel embarrassed when asking for help.

Home Instead has supported myself and my mum with a care plan which is individual to my mum's care needs and responds immediately to any changes day or night, which brings comfort and confidence in supporting my mum.

My mum has been a client of Home Instead Senior Care (Basildon) for nearly two years and we have been more than happy with the service provided. We have regular carers who know mum and are very good with her. The office staff are helpful, friendly and professional.

I am very happy with the service for my father. All the carers are kind, considerate and understanding ensuring my father's needs are met. We are particularly thankful to my father's main carer who demonstrates devotion and compassion above and beyond expectations. I am always kept informed of any concerns and the carers are mindful of my requests concerning his care. I also like that the office staff are always polite and helpful when I need to make changes even at short notice. All involved are prepared to be adaptable to changing needs and demands.

There is always someone at the end of the phone to discuss any problems or changes.

Found carers very helpful, approachable and could not cope without them. My mother would certainly be in a home if it wasn't for them. They take her out, ensure that she has eaten, play music and generally have fun. This makes my life so much more stress-free on occasions I know they are there.

Excellent company. Staff very caring and compassionate of my mother's needs.

I do not worry as much now as I know she is being looked after and any problems they phone the office to let myself know. Very well done.

Carers very kind and considerate. Take time to talk to my mum and do not rush her at any time. Carers prompt and reliable and always inform me of any concerns they have. I trust them and feel they really care about my mum.

We are very pleased with the service the ladies give. We lost our mother last summer and they were lovely to her and now I am very happy that they go into my dad twice a day. It's so important that he has that company and I know he isn't alone.

and my wife regards her as a friend. She also does some housework for us and does this to a very high standard. In all, I am very satisfied with the services of this care provider.

As a family, we have received the best care for our mother who has dementia. This is our first experience of care. The carer that lives locally to our Mum, she was her main caregiver. She has done so much for Mum, taken her shopping, to her lunchtime club, to her hospital appointments when a family member could not take her, stayed with her when she was in hospital, was very patient with her. They have become very good friends. The company have been very helpful in advising different things that Mum might be entitled to, they are very easy to approach, very polite, should a care need to be cancelled no problems with doing that. When they first visited they were not in your face pushing you to take them, they advised everything in a very simple manner, you know what you are paying for no hidden extras. We as a family are very pleased with everything that has been given by them for the last 6 months and hope that this will continue. If Mum is happy then we are happy.

I would recommend the service to anyone.

Mum is very satisfied with her care. All the carers are very kind, helpful and look after her very well. The staff at the office have also been very helpful when we have needed to change things.

Great service. Highly professional with excellent caregivers. Can't fault their service, admin and comms.

Caregiver has become a great friend of my mum's and always goes the extra mile to help her.

Home Instead Senior Care management, office staff and above all- carers, provide a caring and responsive service. The client has dementia and they are always patient with her and communicate effectively with us. I have recommended this service to friends and colleagues as the staff are trained and operate to a high standard. We could not manage to keep the client at home without their support.