Home Instead (Basildon)

Home Instead have been providing care for my mother for just over a year. In that time, she has received excellent service. All the carers that have visited have been kind, considerate, helpful and able to accommodate any requests my mother makes or any changes we have need to make to the care plan, including adding and removing medication. Also, all the office staff I have dealt with have been very helpful, keeping me informed if there have been any changes to Mum's care (e.g. change of carer due to sickness etc). All in all, I am very pleased with the service provided by Home Instead.

I have found all the carers to be extremely professional yet friendly and approachable. The service they provide my Dad is excellent, nothing is too much for them, communication is brilliant and I am so grateful to everyone in the team for their help. Would highly recommend it to anyone looking for a carer.

My carers are always on time, and friendly and complete my service efficiently and with everything as it should be. They listen to my needs. I am happy with the care I receive and would recommend Home Instead to anyone looking for care.

The manager can be proud of all her team, they have certainly transformed my aunt's life and I am truly grateful to them all.

All staff are amazing, very helpful, and respond quickly to enquiries. The care staff that visit my dad are all really good and always complete what’s required. I would recommend them to anyone who is looking for care services for themselves or a relative. They also have a well-organised back office team and the manager acts quickly on requests. In a difficult time for my dad, they have all certainly really helped. Thank you.

I am happy with the care company that provide care for my wife. Timekeeping is very good with occasionally prearranged changes that I can accept. The staff in the office are always prepared to help with any enquiry and the carers who attend my wife are very helpful, patient, reassuring and competent. My wife trusts the carers fully and is very pleased with the way they look after her.

Because I had a fall, I needed help quickly. Home Instead had a person here in three days. They never send anyone you haven't been introduced to. They arrive on time (traffic permitting) and stay the full-time. They are always cheerful and no situation seems to worry them. Ready to chat. Make a good cup of tea using leaves.

It's a big relief for us as a family, as we know Aunt is receiving kindness, care and stimulation. Thank you all so very much.

The caregivers are mostly pleasant and friendly but I get cross when a cup, dish or plate is not on the draining board that I can reach when I'm on my own. Also when caregivers throw something away they sometimes don't tell me or ask me if they can.

Excellent service both at the management level and at the caregivers level. Easy, approachable and accommodating office staff. The caregivers are well trained, kind, helpful and respectful of the client's dignity. Two members of staff in particular are absolute stars.

The friendly caregivers and staff at Home Instead Basildon have been a pleasure to deal with. They have supported both us a family and our mum who has been receiving care as she progresses through the stages of Alzheimer's. In particular, thank you to the staff.

A very pleasant lady attends to my needs, nothing is too much trouble. I look forward to her visits.

My wife is a client and requires constant care. She suffers from Alzheimer's disease and is confined to bed. My wife has been in the care of home instead since July 2020. During this time there have been eight carers of which two have covered over 90% of the time. Of the two, one carer, in particular, stands out, having given over 80% of consistent care time. she has been and continues to be exceptional, in every day. It is for the care and dedication of this person, that I base my relevant choices

As dad has become more and more in need of help, so our wonderful carers and the amazing team at the office have constantly stepped up to give us the help, advice and support we need. We would not have been able to go on looking after Dad in his home without Home Instead. Everybody I have ever dealt with has been unfailingly kind, knowledgeable and helpful.

Our carer is kind, caring and always ready to help. She is thorough with her work and a mine of information when needed.

We cannot thank enough the whole team at Home Instead Basildon for the wonderful service they have provided for our brother over the past year. The Caregivers have gone above and beyond to ensure that he was safe, reassured and listened to. It is with heavy hearts that we have now had to make the difficult decision to move him into permanent care, but Home Instead’s excellent service has allowed him to stay in his own home for as long as possible. I would not hesitate to recommend their services to give families peace of mind that their loved ones are being treated with the utmost respect and care.

We have been very happy with the care received by Dad by such nice carers. It is important to Dad that the carers come at the arranged time and it's the same ladies who Dad is used to and likes.

I am satisfied with the carer's service. They are reliable and friendly.

I have met all of Mum's carers this week and am so happy that Home Instead have such a lovely team of ladies working with Mum. I think they are brilliantly matched to Mum and now I can match a face to their daily client reports portal which is a great addition to the service. I feel content, grateful and happy reading Mum's portal at my 70-mile distance. Keep up the good work ladies, you are really appreciated!

Keeps Dad safe at home and gives him company and conversation. It is peace of mind for my brother and I. They picked up when he was unwell - he ended up in hospital.