Loading...

Right at Home Sutton & Mid-Surrey

Renaissance House, 32 Upper High Street, Epsom, Surrey KT17 4QJ
Right at Home UK Logo
Right at Home Sutton & Mid-Surrey logo
I love all carers. Very good. Very supportiveBarbara S(Client / Service User)
Right at Home Sutton & Mid-Surrey, Epsom
Carers are kind, efficient and smart, nothing is ever too much trouble.C H(Friend of Client/Service User)
Right at Home Sutton & Mid-Surrey, Epsom
Both the care manager and the care team gave my mother fantastic care.Tess W(Daughter of Client/Service User)
Right at Home Sutton & Mid-Surrey, Epsom

Right at Home has an amazing care team (rated Outstanding by the CQC in January 2022) of Home Care Assistants, Live in Care Assistants and a fabulous office team. They work hard to find the best people and, in order to hang on to them, need to make sure they are happy in their jobs.

The managing director asserts that gone are the days of care work being a dead end,...  

Care Provided by Right at Home Sutton & Mid-Surrey

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Prices

Please contact the office for further details

Contact Right at Home Sutton & Mid-Surrey to get a personalised quote:

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)

Good to Know

Group/Owner

Person in charge

  • Tim Haigh (Owner)

Right at Home Sutton & Mid-Surrey Reviews (77)

9.7

Right at Home Sutton & Mid-Surrey has a Review Score of 9.7 (9.7) out of 10, based on 9 reviews in the last 2 years. Over all time Right at Home Sutton & Mid-Surrey has 77 reviews.

Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Right at Home Sutton & Mid-Surrey
Loading...
Showing 77 reviews matching selected criteria
Review from Ric A (Father of Client) published on 16 February 2022 Submitted via Postal Card
Overall Experience

We have been recently delighted with the support given to us by Right at Home. Your staff member is friendly and professional, and our son enjoys the support that she provides. Thank you, Right at Home!

Reply from Tim Haigh, Owner/Managing Director at Right at Home Sutton & Mid-Surrey

Thanks so much for your lovely review - we so enjoy supporting your family.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Tracey H (Daughter of Client) published on 15 February 2022 Submitted via Postal Card
Overall Experience

I was recommended this company by a friend who uses their service. My mum was starting to need more assistance. From the start of the process, the service was excellent. My mum is now more confident and really looks forward to her carers coming every day.

Reply from Tim Haigh, Owner/Managing Director at Right at Home Sutton & Mid-Surrey

Thank you so much for your review. We really appreciate it.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from William F (Husband of Client) published on 15 February 2022 Submitted via Postal Card
Overall Experience

The company has met our needs from "day one". Always pleasant and available. Staff go the "extra mile" to help make life easier for myself (husband and main carer) and my wife.

Reply from Tim Haigh, Owner/Managing Director at Right at Home Sutton & Mid-Surrey

Thank you for taking the time to review our services - the team were so happy to read your comments.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from J P (Client / Service User) published on 10 February 2022 Submitted via Postal Card
Overall Experience

Right at Home are an excellent help!

Reply from Tim Haigh, Owner/Managing Director at Right at Home Sutton & Mid-Surrey

Thank you so much for the positive review. We really enjoy looking after you and we're so pleased you are happy with our service.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Amanda T (Niece of Client) published on 27 October 2021 Submitted via Postal Card
Overall Experience

I have been very impressed with the service from Right at Home. The manager was extremely helpful and the care staff who cared for my aunt were very polite, professional, and caring. So pleased I chose Right at Home.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from G W (Client / Service User) published on 24 March 2021 Submitted via Postal Card
Overall Experience

Having care put in place to help me wasn't for me to accept. But I could not be without them now. They are really helpful and brighten my day. This means I can stay living in my own home.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from B L (Client / Service User) published on 24 March 2021 Submitted via Postal Card
Overall Experience

I thoroughly enjoy the company of my carers and they're always offering to do jobs for me.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from J R (Client / Service User) published on 24 March 2021 Submitted via Postal Card
Overall Experience

Most impressed with the overall care and attention.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Audrey B (Client / Service User) published on 22 March 2021 Submitted via Postal Card
Overall Experience

I'm very pleased with the carer and she is very helpful.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from D G (Son of Client) published on 22 March 2021 Submitted via Postal Card
Overall Experience

Our experience since approaching Right at Home to help care for our elderly and terminally ill mother has been excellent. Their staff are compassionate and go the extra mile. The management has been attentive and proactive in adapting to her changing condition. I would have no hesitation in recommending Right at Home.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from C S (Client / Service User) published on 22 March 2021 Submitted via Postal Card
Overall Experience

I'm happy with all my carers. I look forward to seeing them and have a good relationship with them al. They feed me lovely food and we have lovely chats.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Betty B (Client / Service User) published on 21 March 2021 Submitted via Postal Card
Overall Experience
I have a live-in carer, which means I can stay in my own home, keeping as much of my independence as possible.

Fantastic service.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Francis J (Client / Service User) published on 21 March 2021 Submitted via Postal Card
Overall Experience

My sight is going, so I have a live-in carer. She helps me with all sorts of things, from cooking to gardening. I would not be able to stay in my own home without her.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Allan W (Husband of Client) published on 18 March 2021 Submitted via Postal Card
Overall Experience

The two carers we use on a monthly rotation (live-in) have both developed great empathy with my wife and go the extra mile in interpreting and meeting here care needs. They have fitted in extremely well with our home, and receive excellent back-up from Right at Home. This has been very important during COVID, not only with the provision of PPE etc but also arranging vaccinations for them. We would not hesitate to recommend Right at Home to others.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from C E (Husband of Client) published on 26 February 2021 Submitted via Postal Card
Overall Experience

I have been with Right at Home for two years now and am very satisfied with the service. My wife can be challenging at times but they treat her with dignity and respect and most of all kindness. I also get the continuity of care I was looking for when I was looking for an agency to help me. Overall it is a great service.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from A A (Husband of Client) published on 13 February 2020 Submitted via Postal Card
Overall Experience

I find the service of everyone to be very good and friendly. My wife feels happy and supported by the person that helps her as a friend.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from A G (Client / Service User) published on 16 January 2020 Submitted via Postal Card
Overall Experience
Excellent and reliable service. Kind and caring staff who are responsive to fluctuating conditions.

Exceptional and unique in offering ad-hoc visits, pre-booked and also willing to consider urgent last-minute bookings.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from S G (Client / Service User) published on 15 January 2020 Submitted via Postal Card
Overall Experience

Very helpful service. Efficient management. Two lovely regular carers have bonded into friendships.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Kathleen O (Client / Service User) published on 15 January 2020 Submitted via Postal Card
Overall Experience

I have been very pleased with all that the help I have received.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Tim (Friend of Client) published on 26 November 2019 Submitted via Website
Overall Experience

Seemingly against all the odds, our two neighbours have enjoyed a new lease of life thanks to their care package. One looked unlikely ever to leave hospital, and the other was living alone and struggling to cope with life. Four months on they are in their home, much happier than they were or would have been had they transferred to a care home. This chapter of life is not an easy one but this has been a far better, practical solution that has vastly improved their quality of life.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 05 January 2022
Overall Outstanding
  • Caring Outstanding
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

News (0)

News

There are no news items for Right at Home Sutton & Mid-Surrey.

Awards / Recognitions (10)

  • Recipient: Right at Home UKDate: Friday 30 May 2025
  • Recipient: Right at Home UKDate: Friday 31 May 2024
  • Recipient: Right at Home UKDate: Wednesday 31 May 2023

Meet the Team (8)

Tim Haigh Job Title: Managing Director Joined: 2010
Tim Haigh

Tim opened Right At Home Sutton and Mid Surrey in 2010.

Jo Davies Job Title: Registered Manager Joined: 2016
Jo Davies

Jo joined Right at Home in 2016 as a Registered Manager.

Alison Sherrell Job Title: Deputy Registered Manager Joined: 2017
Alison Sherrell

Alison joined Right at Home in 2017 as a Deputy Registered Manager.

Tina Toms Job Title: Deputy Registered Manager Joined: 2017
Tina Toms

Tina joined Right at Home in 2017 as a Deputy Registered Manager.

Samantha Healy Job Title: Care Coordinator Joined: 2023
Samantha Healy

Samantha joined Right at Home in 2023 as a Care Coordinator

Anne Thomas-Moore Job Title: Care Manager Joined: 2021
Anne Thomas-Moore

Ann joined Right at Home in 2021 as a Care Assistant and has worked her way up to Senior Carer, Deputy Care Manager and now Care Manager.

Charlotte Danielsen Job Title: Recruitment Coordinator Joined: 2024
Charlotte Danielsen

Charlotte joined Right at Home in July 2024 as a recruiter.

Maeve McMillan Job Title: Community Relations Manager Joined: 2024
Maeve McMillan

Maeve McMillan is the Community Relations Manager at Right at Home. With a background in psychology and cognitive neuroscience, Maeve previously worked with a private mental health company, where she developed a deep understanding of individual needs and overall well-being. Her transition to Right at Home was driven by her passion for ensuring that everyone receives exceptional care and support.

Maeve shares, “I believe that everyone should receive the highest possible care no matter who they are. That’s why I chose Right at Home. Engaging with the community and helping those in need is the most rewarding aspect of my work.”

Frequently Asked Questions about Right at Home Sutton & Mid-Surrey

How many Carers does Right at Home Sutton & Mid-Surrey employ?

Right at Home Sutton & Mid-Surrey employs 40 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Right at Home Sutton & Mid-Surrey to verify any information. View our terms and conditions. Right at Home Sutton & Mid-Surrey has an Enhanced Service - more info.