Right at Home Sutton & Mid-Surrey

Right at Home are good on communication which I believe to be very important in a care situation. They have kept me informed about the carers on-site and their names and experience and when and who is involved in changeovers. I have found them very helpful when talking through real or imagined problems and have really appreciated their advice, nothing seems to be too much trouble.

Has enabled my friends to remain in their own home, which was absolutely what they wanted most of all. The care is individualised to suit them and means they can have the flexibility of doing what they want to when they want to, not to fit in with other residents (as is the case in a care home).

Right from the beginning when we met the Manager I started to feel relieved that we had finally found the right type of care. The Manager is very approachable and the carers I have met are very friendly and are more like friends than carers. They all work together as a Team and often go above and beyond their duties. Before my mother-in-law became ill she didn't see anyone apart from myself, her son and a friend. But now she seems to look forward to the visits 3 times a day when she chats to the carers and totally trusts them. When I ring her now, instead of being negative she is cheerful and has a lot more to talk about. When we went on holiday the team were marvellous and everything went very smoothly. Thank you so much for all you are doing, you have taken a lot of stress out of our lives.

I cannot emphasise how happy Mum and I are with the service you are providing, thank you very much.

Care provided by a core team of regular carers over several years has been excellent. Always go the extra mile to ensure Mum’s comfort and well-being.

A very professional and compassionate standard of care. All carers had a very polite friendly manner. They made me feel totally at ease from day one and there was never any worries regarding confidentiality and safety on entering our home. They made it possible for us to care for our mum at home with dignity. They were truly wonderful.

I contacted several agencies when my mother was discharged from hospital last year. The response I received from Right at Home was exceptional, the office staff could not have been more helpful and the carers are excellent.

Without the Right At Home carers, mum could not stay in her own home which is her primary desire.

We were very happy with the service and will use it again as and when required. My wife has made a good recovery thanks to your help.

We started with carers coming in on a daily basis. By September it was clear she needed 24-hour care. We cannot fault the carers, carefully chosen by the Right at Home team. Each one, although very different, has taken time to get to know Mum and her ways. They have shown genuine care, friendship, respect and real affection for Mum, despite her dementia which can make that a little challenging at times. With gentle firmness when needed, they have given her the companionship and stimulation that she needs and overall have given us peace of mind, knowing someone is there. Each one has become part of our family. All have been very reliable, trustworthy and proactive in the ways they help mum to cope with day to day living. The office staff are always on hand should problems arise and take their responsibilities seriously.

I have always found the carers who looked after my mum to be professional, caring and empathetic which in my view are the most important qualities in a carer. I have also found the organisation very willing to accommodate changes in care and to provide care at short notice when they can. Very pleased with the care that has been provided by Right at Home over the last few years.

My brother was suffering from early onset dementia and type 1 diabetes and I needed to put in place extra care for him particularly for when I was away. My brother was not the easiest to accommodate being fiercely independent. Because of his illness, he was resistant to accepting any form of help except mine. Homecare went out of their way to set up a plan to get to know him, and help to build his confidence in them, by making frequent short visits and occasionally ringing him to check everything was fine. After each meeting, they reported back to me. I felt that they were on the one hand very efficient and detailed in their paperwork and on the other hand fully empathic, patient and genuinely very caring, tailoring their care very specifically to the needs of my brother. They were also extremely flexible and accommodating, and able to adjust to change quickly. I had total confidence in the Epsom branch and have no hesitation in recommending them very highly.

The ladies who looked after my late uncle did a good professional job. Those that he saw more frequently he came to recognise and enjoyed their company. Their supervisor was particularly efficient and responsive to my uncle's changing care needs.

We have found our carer and other team members extremely helpful and professional in the care they provide to my mum.

When the staff came to do an assessment to form the care plan I found it easy to talk to them and the visit was not intrusive.

Right at Home took time to get to know mum so that they could appoint the right carers for her. The ladies who look after our mum are lovely - they are so caring and go out of their way to accommodate her needs. As Right at Home ensures consistency of care, the carers have been able to build a relationship with both mum and dad. We would thoroughly recommend them.

Current live-in carer treats my mother very well & has a real affection for her, as have others previously & respects her home which a few in the past were not so good at. The management team is very reasonable & seeks to maintain high standards amongst its carers.

Start date of service 24/5/16. In the first year of the service, it was a bit wobbly at the start with the timing of visits not properly set up but soon amended & with the care givers, first 2 visits not set until the 3rd visit. After that, every went smoothly until my care giver left. Then had a few after that. All were good & helpful. I am pleased so far with the service & if asked would more or less recommend it to people. If I was not satisfied, I would not be contributing to the cost & would have changed to another service. I hope the next year will be as good & progress with stability.

Everyone is friendly caring and reliable. My mother used to look forward to seeing her carer as she took an interest in my mother and father's life and her family. She arrived very punctual and always explained things clearly.

I have found that all the staff who have been involved in my Aunt's care have been extremely kind and patient. She is a very anxious lady and they have been very understanding of all her needs. Her personal care is treated with great respect.