Right at Home Bournemouth and Poole

344a Holdenhurst Road, Springbourne, Bournemouth BH8 8BE

Right at Home Bournemouth and Poole
Right at Home Bournemouth and Poole
Right at Home Bournemouth and Poole

Right at Home Bournemouth and Poole provides care and assistance to people in their own home or in the place of their choosing.

Right at Home Bournemouth and Poole also offers overnight pop-in visits known as 'Twilight' for those who need reassurance or specific tasks carried out between 10.30pm and 7am.

In everything it does, Right at Home aims to improve the quality of life of those it serves.

Group : Right at Home UK

Person in charge: Helen Garland (Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 60

Fees Guide: £20

Services Offered: Adult Care (18+) • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Alcohol Dependence (Past or present) • Call in Service • Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Medication Assistance • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Shopping Service / Errands • Sit in Service • Transportation Service

Latest Care Quality Commission* Report on Right at Home Bournemouth and Poole: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Reviews

9.8 Right at Home Bournemouth and Poole has a Review Score of 9.8 (9.807)

The Review Score of 9.8 (maximum of 10) for Right at Home Bournemouth and Poole is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 25 Reviews over all time. This Average Rating is also the rating value for Right at Home Bournemouth and Poole in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 10 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.807 for Right at Home Bournemouth and Poole is calculated as follows: ( (123 Excellents x 5) + (25 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 150 Ratings = 4.807

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for Right at Home Bournemouth and Poole is based on 10 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    21
  • Good
    4
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Right at Home Bournemouth and Poole?

  • Extremely LIKELY
    25
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Right at Home Bournemouth and Poole

  • Client / Service User
    9
  • Daughter of Client/Service User
    9
  • Son of Client/Service User
    3
  • Wife of Client/Service User
    2
  • Husband of Client/Service User
    1
  • more

I have been very pleased with my treatment by the different carers they are very helpful and respectful. If for some reason a change of designated carer is unable to attend for any reason their office will ring giving a reason and the name of the new person who will be coming. I have had the carers for a few months and find them very efficient.

How likely would you be to recommend Right at Home Bournemouth and Poole? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Andrew Davis, Owner - Director at Right at Home Bournemouth and Poole responded to this review on 28 Sep 2017:

We're so glad that our excellent carers and the effective communication from our office have been to your liking.

Right at Home was recommended to me as my 93-year-old mother had spent 3 weeks in a care home while I was away. She was very disorientated on returning home. Right at Home (Bournemouth) quickly instated carers and now 3 months on, my mother has regained her normally alert mind. I have found all aspects of the company excellent. The carers are very friendly, efficient and respect dignity. I would happily recommend Right at Home.

How likely would you be to recommend Right at Home Bournemouth and Poole? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Andrew Davis, Owner - Director at Right at Home Bournemouth and Poole responded to this review on 21 Sep 2017:

We're so glad to have been able to make a difference for your mother and to put her at ease with our carers coming into her home.

We are very satisfied with the care my father receives from Right at Home. We would highly recommend them.

How likely would you be to recommend Right at Home Bournemouth and Poole? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

Andrew Davis, Owner - Director at Right at Home Bournemouth and Poole responded to this review on 18 Sep 2017:

Thank you for taking the time to let people know how happy you are with what we do.

My Father's holiday enjoyment was substantially enhanced by the care of the Right At Home Team Bournemouth who attended for 5 days in a local Bournemouth hotel. From the initial contact with the Bournemouth office to the carers' visits, he was afforded great respect and dignity. They were efficient, kind, caring and used appropriate humour. His personal care was of the highest standard.
Thank you to those staff who visited my Father on his holiday, you ensured he had a wonderful and memorable stay.

How likely would you be to recommend Right at Home Bournemouth and Poole? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Andrew Davis, Owner Director at Right at Home Bournemouth and Poole responded to this review on 06 Jun 2017:

Thank you, Alan. One of the pleasures of living and working in Bournemouth and Poole is that we get the opportunity to enable others to have a holiday by the sea. We're so glad that we contributed to your Father's enjoyment of his holiday.

We have found Right at Home to be excellent, with a helpful 'can do' attitude, which is very refreshing after some of the other organisations with which we have dealings eg health service and local authorities.

How likely would you be to recommend Right at Home Bournemouth and Poole? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Andrew Davis, Owner at Right at Home Bournemouth and Poole responded to this review on 19 May 2017:

I'm so glad we've been able to be proactive and make a difference. The whole team really appreciates comments like this and we will pass them on to all our caregivers.

We used Right at Home when we holidayed in Christchurch this year. We found them professional, efficient and friendly. The carer provided was sensitive and appropriate and we would have no hesitation in using them again or recommending them to anyone else. We met several of their carers and hall provided the same high standard of care. Nothing seemed too much trouble and within a very short space of time it was like having new friends. Excellent service.

How likely would you be to recommend Right at Home Bournemouth and Poole? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

Andrew Davis, Owner Director at Right at Home Bournemouth and Poole responded to this review on 13 Apr 2017:

Thank you for your kind words, they mean so much to us and our carers and we will pass them on. We're so glad we were able to help you enjoy your holiday in sunny Dorset.

I find Right at Home have employed friendly caring staff who try their very best to make my life more manageable and comfortable so it leaves me with some energy levels during the day to do the things I'm still able to do.
All the staff are polite and professional in their manner and try where possible to accommodate my needs.
In terms of the admin side, I find this is also run very smoothly and efficiently which is reassuring.
I have recommended this company to a couple of my friends for their family members.
Keep up the great work, you deserve to do well!

How likely would you be to recommend Right at Home Bournemouth and Poole? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Good

Treated with Dignity: Good

Value for Money: Good

Andrew Davis, Owner Director at Right at Home Bournemouth and Poole responded to this review on 11 Apr 2017:

Thank you for your kind review. We really appreciate you recommending us to others.

I try to remain as independent as I can - so try to keep visits to a minimum due to this and also cost. The bill I receive each fortnight is all inclusive and does not have travelling time added to it - so you know what it will be - unlike some agencies where it can vary considerably. The staff are very efficient, cheerful and kind.

How likely would you be to recommend Right at Home Bournemouth and Poole? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

Andrew Davis, Owner Director at Right at Home Bournemouth and Poole responded to this review on 04 Apr 2017:

We really appreciate hearing these comments about our great team of carers and will pass them on. I'm also really glad that you are reassured by our transparent pricing.

We have been delighted with the service provided by Right at Home since they first began caring for Mum, enabling her to remain independent in her own home. Initially, we had half-hour slots, as Mum was reluctant to have anyone in the house to help her, but gradually she became more comfortable with the carers and they now come in three times a day for 2.5 hours a day. Right at Home have been able to allocate Mum one primary carer, with back-up from two other ladies, and they have familiarised themselves with her preferences and routines.

We have been particularly impressed by the very efficient administration and communication of Right at Home - they are always available to offer advice and support and schedules for the following week are emailed, or posted as appropriate, promptly every Friday. They are flexible, responsive and we would recommend them unreservedly.

How likely would you be to recommend Right at Home Bournemouth and Poole? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Andrew Davis, Owner Director at Right at Home Bournemouth and Poole responded to this review on 21 Mar 2017:

Thank you for your very kind words. We always aim to provide a service that looks after our client and reassures their family.

The care review covered all aspects of my dads care, if we had any concerns in any area and where we could contact if we had any complaints.
Reassured that we could phone the office anytime if we had any concerns on any aspect of dads care.
The review was carried out in a polite and professional manner and dad was addressed throughout.

How likely would you be to recommend Right at Home Bournemouth and Poole? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

Andrew Davis, Owner at Right at Home Bournemouth and Poole responded to this review on 08 Feb 2017:

Thank you for your kind words, Lorraine. I'm glad that our care remains focused on your Dad and his wishes. We look forward to carrying on seeing him well into the future.

The care, consideration and attention Right at Home have provided for my elderly parents since April '16 has completely turned around their lives. From an initial enquiry to the implementation of a schedule to suit my parents, Right at Home have been brilliant, courteous, efficient and flexible. We are very grateful for their input. Thank you.

How likely would you be to recommend Right at Home Bournemouth and Poole? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Andrew Davis, Owner at Right at Home Bournemouth and Poole responded to this review on 21 Dec 2016:

I'm really pleased that we've made a difference over the past eight months. Thank you for your kind words, Anne. Regards, Andrew

I was very relieved when Right at Home took over from my dad's previous carers. Unlike the others, Right at Home was extremely reliable, punctual and proactive. They took a lot of stress and worry away from me. I found the carers that I met exceed my expectations. The management and admin staff were very helpful and friendly and even though our plans changed within a short space of time nothing was too much trouble for them. I have no hesitation in recommending them.

How likely would you be to recommend Right at Home Bournemouth and Poole? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Andrew Davis, Owner at Right at Home Bournemouth and Poole responded to this review on 07 Nov 2016:

Dear Liz,

Your very kind words mean a great deal to us and will gladden the hearts of all our amazing carers. Thank you also for taking the time to mention the sterling support that our team in the office provide. All the best to your Dad for the future.

Regards

Andrew Davis

I have been very impressed by the high level of care provided recently. One carer stands out as highly exceptional. I was thrilled to meet her and see how she enjoyed her work. Sometimes things go wrong but immediate action is taken to remedy any problems.

How likely would you be to recommend Right at Home Bournemouth and Poole? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Staff: Excellent

Care / Support: Good

Management: Good

Treated with Dignity: Excellent

Value for Money: Satisfactory

Andrew Davis, Owner at Right at Home Bournemouth and Poole responded to this review on 04 Nov 2016:

Thank you very much for your kind words. I'm glad you were able to point out that if things don't go to plan, we always get straight to work to sort them out.

Regards.

I was referred to Right at Home by the hospital in 2013 as a condition of my discharge. At first I resented this but soon I came to regard the carers as friends. Albeit short term friends at times, they were never obtrusive but always helpful. They have listened to my whinges with patience. I simply need my meals prepared and my home cleaned but it is always done well with good humour.

How likely would you be to recommend Right at Home Bournemouth and Poole? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Good

Management: Good

Treated with Dignity: Good

Value for Money: Satisfactory

Andrew Davis, Owner at Right at Home Bournemouth and Poole responded to this review on 13 Jun 2016:

Thank you for your kind words, Peter. We do all very much enjoy coming to visit and I'm really glad you feel we do things with good humour.

Regards, Andrew

I am fortunate to have their support every day-of the week. For me it is and has been a real "lifeline". I could not cope without it. I have found them to be pleasant, willing and unfailingly supportive. I have no hesitation in recommending them.

How likely would you be to recommend Right at Home Bournemouth and Poole? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

My husband has asked me to write the following. Our carer is 'top box' in every respect, she is always on time, cheerful, efficient and well groomed. We enjoy conversation and I always look forward to her visits. Right at Home seems to be a very efficient organisation. Phone us immediately if there is a time delay in a visit. All in all great service cheerfully delivered

How likely would you be to recommend Right at Home Bournemouth and Poole? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Andrew Davis, Owner at Right at Home Bournemouth and Poole responded to this review on 10 May 2016:

Dear Diana, thank you for your very supportive words. I'm so glad to hear we're 'top box' and we look forward to continuing to provide support into the future. Regards Andrew

Mum received excellent care and attention from this service. All the staff were efficient and caring and they found the time to support me as well. I shall always be grateful for their support thorough some very difficult times.

How likely would you be to recommend Right at Home Bournemouth and Poole? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I look upon my carer as a friend who calls upon me to ensure my continuing good health. I do not require her to do any housework but we chat about current affairs and any subjects in which we have a common interest.

How likely would you be to recommend Right at Home Bournemouth and Poole? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Andrew Davis, Owner at Right at Home Bournemouth and Poole responded to this review on 27 Apr 2016:

Thank you for this lovely review, Peter. I am really glad that our visits make a difference. Regards, Andrew

I have found the carers help invaluable. They are very efficient and act on their own initiatives, completing their tasks with seemly ease and confidence. I would be pleased to recommend you as I was recommended.

How likely would you be to recommend Right at Home Bournemouth and Poole? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Andrew Davis, Owner at Right at Home Bournemouth and Poole responded to this review on 18 Mar 2016:

Dear Dorothy, I'm really glad to hear that our carers are making such a difference for you and your family and I look forward to us continuing to do so into the future. Regards Andrew

The majority of carers were very kind, helpful and friendly but we found had an "attitude", which was not particularly friendly. The help from the office was always "spot-on". Should I need assistance in the future I will certainly contact you.

How likely would you be to recommend Right at Home Bournemouth and Poole? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Staff: Excellent

Care / Support: Good

Management: Good

Treated with Dignity: Good

Value for Money: Good

Andrew Davis, Director at Right at Home Bournemouth and Poole responded to this review on 22 Feb 2016:

Thank you for your lovely review and I'm glad that we were able to quickly resolve the issue you identified with one of our staff.

I have been using Right At Home for almost 15 months now to help with my father who had 2 strokes. The carers are all, without fail, kind, considerate and caring. They quickly got into a routine with dad, needed no prompting and took the time to chat with him which meant more to him than the jobs they did! Now mum has developed dementia and our carer is brilliant. She has so much patience.
I would not hesitate to recommend Right at Home - and I have done already.

How likely would you be to recommend Right at Home Bournemouth and Poole? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I can't say enough nice things about Right at Home, they were absolutely amazing in a time of need. Their service was incredibly professional, all the team are gifted at what they do and just all round great people. We had great support, flexibility, kindness and commission from all. I would recommend them to anyone/everyone! Thank you Right at Home, we were so grateful for all your help.

How likely would you be to recommend Right at Home Bournemouth and Poole? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

A carer attended my wife for 5 days while we were staying at a Bournemouth hotel. She helped with washing, showering and dressing. The carer was always on time, and treated my wife with dignity and respect. I cannot praise her enough. Excellent carer, excellent back room service to set up the service. Highly recommended.

How likely would you be to recommend Right at Home Bournemouth and Poole? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Excellent

As a family we were very happy with the service provided by Right At Home. The carers visited at time agreed and were friendly and willing to help.

How likely would you be to recommend Right at Home Bournemouth and Poole? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

My family used the services of Right at Home since 2014. My father had suffered a stroke and had a major heart operation and as a consequence had mobility and communication issues. He required care to dress, shower and undress each evening. He also required assistance to prepare food and ensure he drank fluids. At times he could be difficult to manage and required understanding and patience. His close family lived an hour travelling distance away and it was essential that a care provider was found who could cope with the possibility of a call at short notice and be there for him if needed urgently.
Right at Home assessed his needs and allocated care staff that understood my father's health issues and ensured his care was sensitive and delivered in a way that was supportive to him and this was a great relief to his family.
I found all the staff to be extremely helpful and they were always willing to change visiting times, purchase food or drink if stocks were low and administer medication if necessary and at times call for the emergency services if my father was unwell or in need of medical assistance.
I cannot thank them enough for the professional service we received whilst my father was at home and would have no hesitation in recommending the company to others. In conclusion, no issue was to big and no problem too small for them to deal with and put the family's mind at rest.
My father has now moved to full time nursing care and is near his family and although he now has residential care he is extremely grateful and complimentary regarding all the staff from Right at Home that he encountered whilst living at home. Thank You.

How likely would you be to recommend Right at Home Bournemouth and Poole? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

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Awards / Recognitions

February 2017

Best Employers in Care Awards

Recipient: Right at Home UK

Date: Wednesday 08 Feb 2017

more details

September 2015

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