Right at Home - Bournemouth and Poole

First class support is given three times daily to a very elderly Aunt and before that to our Late Uncle. The support given is exemplary across the entire organisation from individual carers to the centralised office administration staff. All carers are very highly trained and the office administration structure is totally proactive and organised. Of particular note is the real time centralised database which ensures that all carers' smart phones are updated simultaneously to ensure the most up-to-date information is held on their clients. Would very highly recommend

The staff at Right at Home were all very helpful and understanding of my needs. The carers were on time and worked the hours required on a couple of occasions when they were delayed because of traffic. The office rang to inform us. I would recommend Right at Home.

With much love and gratitude, Sarah xxx

I would like to thank very much for the lovely kind and caring Carers, from 'Right At Home' who helped my Husband for a short while. They made him laugh and become independent again. He in turn made the ladies laugh too!! We would not hesitate to ask for the same Ladies again and we would certainly recommend this Company to everyone. Thanking you very much again.

Thank you all.

The flat was always clean and tidy, washing always done, meals prepared to their requests. After mum was put into permanent care, the staff still covered his care and needs extremely well. Giving him time to talk and be listened to.

Aunt and Uncle have received care from Right at Home for over two years starting with daily domiciliary care and more recently live-in care. They were quite reluctant to accept care at first but the carers throughout have been kind, patient, empathetic and happy to take things at a gentle pace - absolutely nothing is too much trouble so as a result they have now accepted the care and are far more relaxed about everything. The attention to detail has been second to none, notifying us if anything is needed so our regular visits to Aunt and Uncle have been just that visits - enjoying one another's company instead of racing around trying to sort things out. We can see on our visits that they, and their home, are clean and tidy and very well cared for. A huge thank you to the whole team for your dedication to providing the very best of care to Aunt and Uncle.

Many of the carers were more like friends. Mum was very sad that circumstances dictated that we had to part company. It was not through choice. Thank you Right at Home. You were superb!

RAH Bournemouth started providing companion care for my 90 year old mother in January 2025 - she was not in a good place mentally when she came to stay with us at Christmas despite always sounding cheerful when I rang her or went to see her. There is always a concern about a person being introduced to the home when an elderly person lives on their own. I was impressed that RAH use psychometric testing which allows them to ensure that the carers they employ are properly suitable for the job. This has proved invaluable in matching the right carers to my mother & whilst Mum was very apprehensive she now really enjoys their daily visits. They take her out for a walk, do some cleaning, when she wasn't well they made sure she had food/drink, and have accommodated taking her for appointments. We know that we are able to ask for additional help when needed. Their care & understanding of Mum gives huge peace of mind to both me (living 2 hours away) & my sister who lives in America.

I can't express how much both my brother and I appreciated their dedicated hard work which was always delivered with a smile and the upmost care!

My brother says his care people are really lovely and we as a family are very happy with the care he receives

Very good, best servers I've had.

The team at Right at Home Bournemouth & Poole supported my wife and myself with care for my father-in-law for several months in at the end of 2024. Twice-daily visits were conducted professionally and with good humour, it was a pleasure to welcome the carers into our home to take a load from our shoulders for a couple of hours a day. Whether it was cleaning bottles, making sandwiches or simply having a chat the team were great. The company's systems and the management team's responsiveness (to SMS or calls) just fed the overall feeling that we were in safe hands. I cannot compliment them highly enough nor can I recommend them more than I do to others in the same situation as ourselves.

My fiercely independent aunt has dementia and needed support with personal care and daily living (even though in my aunt's view she was perfectly fine, was refusing support from family and didn't want strangers in her home). Right at Home provided a core team of carers that developed a relationship with my aunt and we couldn't have asked for a better group of professionals. Everyone has been amazing, introducing themselves slowly to my aunt, gaining her trust and gradually helping her with personal care and daily support. We have always felt confident that my aunt was being cared for with kindness, patience and compassion, even on the days when her behaviour was more challenging. As her needs increased, Right at Home were able to increase the frequency of their visits, taking on more tasks and offering suggestions to improve the quality of my aunt's life. The whole team really has gone 'above and beyond', nothing has been too much trouble and a simple thank you is not nearly enough.

I am very happy with all my carers. They are my family.

Right at Home have provided my mum with top-class care. They are supportive to both physical and emotional needs. They are respectful and encouraging of independence where possible. My mum looks forward to seeing her carers and has regained her confidence. It has been a huge relief to our family to know that our mum is getting such good care. The office staff are responsive and communicative. We would highly recommend Right at Home for anyone looking for professional care for their loved ones.

If you're looking for kind and compassionate care for your loved one. These are the people!

Right at Home have provided care in our home for three years to my husband who has Alzheimer's. This has allowed me time to shop, spend time with the family, knowing not only was he well looked after, but was safe and able to enjoy life by focusing on the few activities he was able to engage in. Listening to music, going out to coffee, watching his favourite films. Right at Home regularly reviewed his needs and we were very pleased with the support that my husband received.

Genuinely caring and always flexible and prepared to make extra visits when necessary or help out with shopping trips, prescription collections and GP visits. Also, made visits to see my relative when they were in hospital.

My sister and I were given the name of Right at Home (Bournemouth and Poole) by our previous care firm, who could no longer look after my father due to a reduction in staff. This company is more expensive, but overall more professional, with agreed tasks and timings for visits. Impressed that the carers always stayed the full allocated times. Small things meant a lot. When my father had been in contact with me two days before I went down with Covid, they immediately visited him and checked him for Covid, which took them over their normal time slot. Also, the main thing for me was the way they took a personal interest in him and his painting hobby. They always treated him with dignity and spoke to him kindly. He had absolutely no objection to any of the carers and enjoyed the brief chats which broke up his day. He was well cared for from August 2022 to April 2023 when he had a fall and sadly entered a care home.