Right at Home - Bournemouth and Poole

Unit 4, Old Generator House, 25 Bourne Valley Road, Poole BH12 1DZ
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Top 20 award
9.9 66 Reviews
  • Right at Home - Bournemouth and Poole, Poole
Right at Home Bournemouth and Poole provides outstanding home care, the Outstanding CQC rating (January 2020) placing it in the top 5% of home care providers, quality-wise, across the country. Right at Home understands that every person's needs are unique and its services are designed to be flexible, adapting to your specific caregiving requirements and preferences.

Right at Home's Outstanding care supports a variety of situations, assisting families to support loved-ones who need help around the home and provide essential post-hospital care to aid recovery. Right at Home's services include personal care, companionship and help with mobility, alongside short-term respite options. For those requiring more continuous support, Right at Home also offers live-in care, ensuring someone is with you 24 hours a day. They're also experienced in supporting those living with dementia.

Empowering you with choice, the Right at Home approach involves working closely with you and your family to design flexible care plans. This collaborative process ensures your care is not only adapted to your evolving needs but also prioritises your comfort, safety and continued independence at home. Care workers are committed to supporting dignity and independence, ensuring your preferences are always at the heart of the service.

Right at Home's home care assistants are the foundation of the Outstanding service. They are experienced, highly trained, and deeply committed to delivering first-class home care with professionalism and warmth. The Bournemouth and Poole team pride itself on its trustworthiness, reliability and genuine dedication. Every carer undergoes thorough vetting and best-in-class training, particularly in areas like dementia care, personal care and companionship. This meticulous selection process provides families with peace of mind, knowing their loved ones are in the best and safest hands.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £34 – £39
  • Weekly Live-in Care Fees: from £1694

Reduced fees may be available for afternoon visits of 2 hours or more. Please give us a call so we can help you further.

These prices are only a guideline, please contact Right at Home - Bournemouth and Poole to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Natalie Rich (Registered Manager)

Right at Home - Bournemouth and Poole Reviews (66)

9.9

Right at Home - Bournemouth and Poole has a Review Score of 9.9 (9.922) out of 10, based on 13 reviews in the last 2 years.
Over all time Right at Home - Bournemouth and Poole has 66 reviews.

Overall Experience
  • 62
  • 4
  • 0
  • 0
  • 0
Date Published
  • 66
  • 6
  • 9
  • 13
  • 53
Reviewer Connection to Right at Home - Bournemouth and Poole
  • 29
  • 13
  • 8
  • 6
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
Total of 66, showing 61-66
Review from Janet G (Wife of Client) published on 24 February 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The majority of carers were very kind, helpful and friendly but we found had an "attitude", which was not particularly friendly. The help from the office was always "spot-on". Should I need assistance in the future I will certainly contact you.
Reply from Andrew Davis, Director at Right at Home - Bournemouth and Poole

Thank you for your lovely review and I'm glad that we were able to quickly resolve the issue you identified with one of our staff.

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Review from Janice S (Daughter of Client) published on 21 February 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been using Right At Home for almost 15 months now to help with my father who had 2 strokes. The carers are all, without fail, kind, considerate and caring. They quickly got into a routine with dad, needed no prompting and took the time to chat with him which meant more to him than the jobs they
did! Now mum has developed dementia and our carer is brilliant. She has so much patience.
I would not hesitate to recommend Right at Home - and I have done already.
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Review from Laura Jane S (Daughter of Client) published on 3 February 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't say enough nice things about Right at Home, they were absolutely amazing in a time of need. Their service was incredibly professional, all the team are gifted at what they do and just all round great people. We had great support, flexibility, kindness and commission from all. I would recommend
them to anyone/everyone! Thank you Right at Home, we were so grateful for all your help.
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Review from Graham B (Husband of Client) published on 23 December 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
A carer attended my wife for 5 days while we were staying at a Bournemouth hotel. She helped with washing, showering and dressing. The carer was always on time, and treated my wife with dignity and respect. I cannot praise her enough. Excellent carer, excellent back room service to set up the service.
Highly recommended.
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Review from Alistar M (Son of Client) published on 28 October 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a family we were very happy with the service provided by Right At Home. The carers visited at time agreed and were friendly and willing to help.
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Review from Jerry D (Son of Client) published on 1 September 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
My family used the services of Right at Home since 2014. My father had suffered a stroke and had a major heart operation and as a consequence had mobility and communication issues. He required care to dress, shower and undress each evening. He also required assistance to prepare food and ensure he drank
fluids. At times he could be difficult to manage and required understanding and patience. His close family lived an hour travelling distance away and it was essential that a care provider was found who could cope with the possibility of a call at short notice and be there for him if needed urgently.
Right at Home assessed his needs and allocated care staff that understood my father's health issues and ensured his care was sensitive and delivered in a way that was supportive to him and this was a great relief to his family.
I found all the staff to be extremely helpful and they were always willing to change visiting times, purchase food or drink if stocks were low and administer medication if necessary and at times call for the emergency services if my father was unwell or in need of medical assistance.
I cannot thank them enough for the professional service we received whilst my father was at home and would have no hesitation in recommending the company to others. In conclusion, no issue was to big and no problem too small for them to deal with and put the family's mind at rest.
My father has now moved to full time nursing care and is near his family and although he now has residential care he is extremely grateful and complimentary regarding all the staff from Right at Home that he encountered whilst living at home. Thank You.
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Current Review Score: 9.9 (9.922)

Overview of Review Score

The Review Score of 9.9 (9.922) out of 10 for Right at Home - Bournemouth and Poole is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.922 for Right at Home - Bournemouth and Poole is calculated as follows: ( (71 Excellents x 5) + (6 Goods x 4) ) ÷ 77 Ratings = 4.922
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Right at Home - Bournemouth and Poole is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Jan 2020

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (25)

Meet the Team (1)

Andrew

Andrew Davis

Job Title: Owner and Managing Director Joined: 2012

Right from the launch of Right at Home Bournemouth and Poole in September 2012, Andrew was driven by a determination to develop a service that would support clients as he would want to be supported himself in similar circumstances. The Right at Home team takes the time and trouble to select a close-knit team, recruiting only those people whose dedication to delivering compassionate and reliable care matches their own.


Andrew is acutely aware that families need the highest levels of reassurance that their loved one’s quality of life is not only being maintained but actually being improved. Work schedules are arranged so that Right at Home carers have time for their clients. As Andrew says, “The high-quality service that characterises Right at Home will enhance our clients’ day-to-day living and give peace of mind to their dependants because our carers are punctual, consistent and do not rush the service they provide.” Andrew opened his business after seventeen years of commissioned military service. The qualities of selfless commitment, integrity and respect for others that the British Army develops in its leaders are precisely the qualities needed for his role in this new venture. Andrew lives in Bournemouth and enjoys a happy family life with his wife, young daughter, two cats and a Maltipoo called Charlie. Previously, he immersed himself in the local community by taking on voluntary work both with the Royal Voluntary Society (formerly the WRVS but now including men) delivering library books to the housebound and with the Friends of Christchurch Hospital helping people find their way around the hospital whilst hoping not to get lost himself! Although he no longer undertakes these roles, he remains active with the Alzheimer’s Society and the Dementia Action Alliance. Andrew finds his voluntary work invaluable in keeping him in touch with what older people and those who have to depend on others for help really want and need.


During the pandemic, Andrew took on the role of chair of the Dorset Home Care Providers Association and in this role was able to advise the local authority and local NHS on measures to support both carers and those receiving care across the county.

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