Right at Home Bournemouth and Poole provides outstanding home care, the Outstanding CQC rating (January 2020) placing it in the top 5% of home care providers, quality-wise, across the country. Right at Home understands that every person's needs are unique and its services are designed to be flexible, adapting to your specific caregiving requirements and preferences.
Right at Home's Outstanding care supports a variety of situations, assisting families to support loved-ones...
Care Provided by Right at Home - Bournemouth and Poole
Types of Home Care
- Visiting Care
- Live-in Care
- 24 Hour Care
- Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
- 30 minutes
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
Personal Care Services
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Household Services
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
- Transportation Service
Other Care Provided
- Dementia
- Parkinson's Disease
- Stroke
- Cancer Care
- Palliative / End of Life Care
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Alcohol / Drug Misuse
- Hospital Discharge
Funding & Fees
Daily Charges per Person
- Hourly Visiting Care Fees: from £35.84
- Weekly Live-in Care Fees: from £1,778
Reduced fees may be available for afternoon visits of 2 hours or more. Please give us a call so we can help you further.
Contact Right at Home - Bournemouth and Poole to get a personalised quote:
Funding Types Accepted
- Private Funding (Self-funded)
- Direct Payments (from Local Authority/NHS)
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Local Authority (Contracted Provider) - NHS (Contracted Provider)
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Good to Know
Group/Owner
- Right at Home UK
- Private Owned
Person in charge
- Natalie Rich (Registered Manager)
Right at Home - Bournemouth and Poole Reviews (70)
Right at Home - Bournemouth and Poole has a Review Score of 9.7 (9.733) out of 10, based on 13 reviews in the last 2 years.
Over all time Right at Home - Bournemouth and Poole has 70 reviews.
My husband has asked me to write the following. Our carer is 'top box' in every respect, she is always on time, cheerful, efficient and well groomed. We enjoy conversation and I always look forward to her visits. Right at Home seems to be a very efficient organisation. Phone us immediately if there is a time delay in a visit. All in all great service cheerfully delivered
Dear Diana, thank you for your very supportive words. I'm so glad to hear we're 'top box' and we look forward to continuing to provide support into the future. Regards Andrew
Mum received excellent care and attention from this service. All the staff were efficient and caring and they found the time to support me as well. I shall always be grateful for their support thorough some very difficult times.
I look upon my carer as a friend who calls upon me to ensure my continuing good health. I do not require her to do any housework but we chat about current affairs and any subjects in which we have a common interest.
Thank you for this lovely review, Peter. I am really glad that our visits make a difference. Regards, Andrew
I have found the carers help invaluable. They are very efficient and act on their own initiatives, completing their tasks with seemly ease and confidence. I would be pleased to recommend you as I was recommended.
Dear Dorothy, I'm really glad to hear that our carers are making such a difference for you and your family and I look forward to us continuing to do so into the future. Regards Andrew
The majority of carers were very kind, helpful and friendly but we found had an "attitude", which was not particularly friendly. The help from the office was always "spot-on". Should I need assistance in the future I will certainly contact you.
Thank you for your lovely review and I'm glad that we were able to quickly resolve the issue you identified with one of our staff.
I would not hesitate to recommend Right at Home - and I have done already.
I can't say enough nice things about Right at Home, they were absolutely amazing in a time of need. Their service was incredibly professional, all the team are gifted at what they do and just all round great people. We had great support, flexibility, kindness and commission from all. I would recommend them to anyone/everyone! Thank you Right at Home, we were so grateful for all your help.
A carer attended my wife for 5 days while we were staying at a Bournemouth hotel. She helped with washing, showering and dressing. The carer was always on time, and treated my wife with dignity and respect. I cannot praise her enough. Excellent carer, excellent back room service to set up the service. Highly recommended.
As a family we were very happy with the service provided by Right At Home. The carers visited at time agreed and were friendly and willing to help.
Right at Home assessed his needs and allocated care staff that understood my father's health issues and ensured his care was sensitive and delivered in a way that was supportive to him and this was a great relief to his family.
I found all the staff to be extremely helpful and they were always willing to change visiting times, purchase food or drink if stocks were low and administer medication if necessary and at times call for the emergency services if my father was unwell or in need of medical assistance.
I cannot thank them enough for the professional service we received whilst my father was at home and would have no hesitation in recommending the company to others. In conclusion, no issue was to big and no problem too small for them to deal with and put the family's mind at rest.
My father has now moved to full time nursing care and is near his family and although he now has residential care he is extremely grateful and complimentary regarding all the staff from Right at Home that he encountered whilst living at home. Thank You.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 11 January 2020- Caring Outstanding
- Effective Good
- Responsive Outstanding
- Safe Good
- Well-led Outstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (2)
- Posted: Friday 30 May 2025You may have seen this on our Awards page already but here's more details about our fantastic win at the Dorset Care Association's annual Dorset Care Awards. Andrew Davis, representing...
- Posted: Friday 28 Mar 2025On 12th March 2025, Right at Home Bournemouth and Poole ran the first ever caregiver conference. The aim was to upskill attendees in specialist care services and improve outcomes for...
Awards / Recognitions (26)
- Recipient: Right at Home UKDate: Friday 29 May 2026
- Recipient: Right at Home - Bournemouth and PooleDate: Friday 30 May 2025
- Recipient: Right at Home UKDate: Friday 30 May 2025
Meet the Team (1)
Right from the launch of Right at Home Bournemouth and Poole in September 2012, Andrew was driven by a determination to develop a service that would support clients as he would want to be supported himself in similar circumstances. The Right at Home team takes the time and trouble to select a close-knit team, recruiting only those people whose dedication to delivering compassionate and reliable care matches their own.
Andrew is acutely aware that families need the highest levels of reassurance that their loved one’s quality of life is not only being maintained but actually being improved. Work schedules are arranged so that Right at Home carers have time for their clients. As Andrew says, “The high-quality service that characterises Right at Home will enhance our clients’ day-to-day living and give peace of mind to their dependants because our carers are punctual, consistent and do not rush the service they provide.” Andrew opened his business after seventeen years of commissioned military service. The qualities of selfless commitment, integrity and respect for others that the British Army develops in its leaders are precisely the qualities needed for his role in this new venture. Andrew lives in Bournemouth and enjoys a happy family life with his wife, young daughter, two cats and a Maltipoo called Charlie. Previously, he immersed himself in the local community by taking on voluntary work both with the Royal Voluntary Society (formerly the WRVS but now including men) delivering library books to the housebound and with the Friends of Christchurch Hospital helping people find their way around the hospital whilst hoping not to get lost himself! Although he no longer undertakes these roles, he remains active with the Alzheimer’s Society and the Dementia Action Alliance. Andrew finds his voluntary work invaluable in keeping him in touch with what older people and those who have to depend on others for help really want and need.
During the pandemic, Andrew took on the role of chair of the Dorset Home Care Providers Association and in this role was able to advise the local authority and local NHS on measures to support both carers and those receiving care across the county.
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