Right at Home - Bournemouth and Poole

Unit 4, Old Generator House, 25 Bourne Valley Road, Poole BH12 1DZ
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Top 20 award
9.9 67 Reviews
Right at Home Bournemouth and Poole provides outstanding home care, the Outstanding CQC rating (January 2020) placing it in the top 5% of home care providers, quality-wise, across the country. Right at Home understands that every person's needs are unique and its services are designed to be flexible, adapting to your specific caregiving requirements and preferences.

Right at Home's Outstanding care supports a variety of situations, assisting families to support loved-ones who need help around the home and provide essential post-hospital care to aid recovery. Right at Home's services include personal care, companionship and help with mobility, alongside short-term respite options. For those requiring more continuous support, Right at Home also offers live-in care, ensuring someone is with you 24 hours a day. They're also experienced in supporting those living with dementia.

Empowering you with choice, the Right at Home approach involves working closely with you and your family to design flexible care plans. This collaborative process ensures your care is not only adapted to your evolving needs but also prioritises your comfort, safety and continued independence at home. Care workers are committed to supporting dignity and independence, ensuring your preferences are always at the heart of the service.

Right at Home's home care assistants are the foundation of the Outstanding service. They are experienced, highly trained, and deeply committed to delivering first-class home care with professionalism and warmth. The Bournemouth and Poole team pride itself on its trustworthiness, reliability and genuine dedication. Every carer undergoes thorough vetting and best-in-class training, particularly in areas like dementia care, personal care and companionship. This meticulous selection process provides families with peace of mind, knowing their loved ones are in the best and safest hands. ... Read more
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Care Provided by Right at Home - Bournemouth and Poole

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £34
  • Weekly Live-in Care Fees: from £1694

Reduced fees may be available for afternoon visits of 2 hours or more. Please give us a call so we can help you further.

These prices are only a guideline, please contact Right at Home - Bournemouth and Poole to find out the exact price for your requirements.

Contact Right at Home - Bournemouth and Poole to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Right at Home - Bournemouth and Poole to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Natalie Rich (Registered Manager)

Right at Home - Bournemouth and Poole Reviews (67)

9.9

Right at Home - Bournemouth and Poole has a Review Score of 9.9 (9.915) out of 10, based on 14 reviews in the last 2 years.
Over all time Right at Home - Bournemouth and Poole has 67 reviews.

Overall Experience
  • 63
  • 4
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Date Published
  • 67
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  • 14
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Reviewer Connection to Right at Home - Bournemouth and Poole
  • 30
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Total of 67, showing 41-60
Review from Malcolm C (Husband of Client) published on 20 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The agency provided carers for my wife, who has Lewy Bodies Dementia, for 3 years. Their timekeeping was immaculate, the carers were all very loving and caring towards my wife and they were good company for me every morning. It was abundantly clear the staff were intelligent, honest and reliable and
I would recommend them to anyone. The agency was efficient, it submitted its invoices on time and with accuracy and clearly enjoyed good management who telephoned me if there was any delays or problems. I have no complaints whatsoever.
Reply from Andrew Davis at Right at Home - Bournemouth and Poole
Thank you for your really kind review. As well as being so positive about our amazing carers, thank you for also recognising the meticulous attention to detail of our office team that ensures we…read more
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Review from Wendy G (Wife of Client) published on 26 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was delighted with all the care and kindness shown to my husband from Jan 2018 to May 2018. The carers were, without exception, the most friendly, caring and kind women. Nothing was too much trouble for them and they treated my husband with affection, humour and empathy as well as respect and dignity.
He is severely, visually impaired, deaf and has terrible mobility problems but the carers dealt with every aspect with confidence, knowledge and absolute kindness.
Reply from Andrew Davis at Right at Home - Bournemouth and Poole
Thank you for your very kind words. They mean a lot to us and we're so glad that we were able to make a difference.
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Review from Patricia W (Client) published on 28 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been very pleased with my treatment by the different carers they are very helpful and respectful. If for some reason a change of designated carer is unable to attend for any reason their office will ring giving a reason and the name of the new person who will be coming. I have had the carers
for a few months and find them very efficient.
Reply from Andrew Davis, Owner - Director at Right at Home - Bournemouth and Poole
We're so glad that our excellent carers and the effective communication from our office have been to your liking.
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Review from Alison D (Daughter of Client) published on 21 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Right at Home was recommended to me as my 93-year-old mother had spent 3 weeks in a care home while I was away. She was very disorientated on returning home. Right at Home (Bournemouth) quickly instated carers and now 3 months on, my mother has regained her normally alert mind. I have found all aspects
of the company excellent. The carers are very friendly, efficient and respect dignity. I would happily recommend Right at Home.
Reply from Andrew Davis, Owner - Director at Right at Home - Bournemouth and Poole
We're so glad to have been able to make a difference for your mother and to put her at ease with our carers coming into her home.
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Review from J L (Daughter of Client) published on 18 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very satisfied with the care my father receives from Right at Home. We would highly recommend them.
Reply from Andrew Davis, Owner - Director at Right at Home - Bournemouth and Poole
Thank you for taking the time to let people know how happy you are with what we do.
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Review from Alan L (Son of Client) published on 7 June 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Father's holiday enjoyment was substantially enhanced by the care of the Right At Home Team Bournemouth who attended for 5 days in a local Bournemouth hotel. From the initial contact with the Bournemouth office to the carers' visits, he was afforded great respect and dignity. They were efficient,
kind, caring and used appropriate humour. His personal care was of the highest standard.
Thank you to those staff who visited my Father on his holiday, you ensured he had a wonderful and memorable stay.
Reply from Andrew Davis, Owner Director at Right at Home - Bournemouth and Poole
Thank you, Alan. One of the pleasures of living and working in Bournemouth and Poole is that we get the opportunity to enable others to have a holiday by the sea. We're so glad that we contributed to…read more
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Review from Michael B (Client) published on 19 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have found Right at Home to be excellent, with a helpful 'can do' attitude, which is very refreshing after some of the other organisations with which we have dealings eg health service and local authorities.
Reply from Andrew Davis, Owner at Right at Home - Bournemouth and Poole
I'm so glad we've been able to be proactive and make a difference. The whole team really appreciates comments like this and we will pass them on to all our caregivers.
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Review from Carol (Client) published on 13 April 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
We used Right at Home when we holidayed in Christchurch this year. We found them professional, efficient and friendly. The carer provided was sensitive and appropriate and we would have no hesitation in using them again or recommending them to anyone else. We met several of their carers and hall provided
the same high standard of care. Nothing seemed too much trouble and within a very short space of time it was like having new friends. Excellent service.
Reply from Andrew Davis, Owner Director at Right at Home - Bournemouth and Poole
Thank you for your kind words, they mean so much to us and our carers and we will pass them on. We're so glad we were able to help you enjoy your holiday in sunny Dorset.
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Review from Lisa H (Client) published on 11 April 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
I find Right at Home have employed friendly caring staff who try their very best to make my life more manageable and comfortable so it leaves me with some energy levels during the day to do the things I'm still able to do.
All the staff are polite and professional in their manner and try where possible
to accommodate my needs.
In terms of the admin side, I find this is also run very smoothly and efficiently which is reassuring.
I have recommended this company to a couple of my friends for their family members.
Keep up the great work, you deserve to do well!
Reply from Andrew Davis, Owner Director at Right at Home - Bournemouth and Poole
Thank you for your kind review. We really appreciate you recommending us to others.
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Review from G S (Client) published on 4 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I try to remain as independent as I can - so try to keep visits to a minimum due to this and also cost. The bill I receive each fortnight is all inclusive and does not have travelling time added to it - so you know what it will be - unlike some agencies where it can vary considerably. The staff are
very efficient, cheerful and kind.
Reply from Andrew Davis, Owner Director at Right at Home - Bournemouth and Poole
We really appreciate hearing these comments about our great team of carers and will pass them on. I'm also really glad that you are reassured by our transparent pricing.
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Review from Carol G (Daughter of Client) published on 24 March 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been delighted with the service provided by Right at Home since they first began caring for Mum, enabling her to remain independent in her own home. Initially, we had half-hour slots, as Mum was reluctant to have anyone in the house to help her, but gradually she became more comfortable with
the carers and they now come in three times a day for 2.5 hours a day. Right at Home have been able to allocate Mum one primary carer, with back-up from two other ladies, and they have familiarised themselves with her preferences and routines.


We have been particularly impressed by the very efficient administration and communication of Right at Home - they are always available to offer advice and support and schedules for the following week are emailed, or posted as appropriate, promptly every Friday. They are flexible, responsive and we would recommend them unreservedly.

Reply from Andrew Davis, Owner Director at Right at Home - Bournemouth and Poole
Thank you for your very kind words. We always aim to provide a service that looks after our client and reassures their family.
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Review from Lorraine B (Daughter of Client) published on 9 February 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care review covered all aspects of my dads care, if we had any concerns in any area and where we could contact if we had any complaints.
Reassured that we could phone the office anytime if we had any concerns on any aspect of dads care.
The review was carried out in a polite and professional
manner and dad was addressed throughout.
Reply from Andrew Davis, Owner at Right at Home - Bournemouth and Poole
Thank you for your kind words, Lorraine. I'm glad that our care remains focused on your Dad and his wishes. We look forward to carrying on seeing him well into the future.
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Review from Anne (Daughter of Client) published on 21 December 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care, consideration and attention Right at Home have provided for my elderly parents since April '16 has completely turned around their lives. From an initial enquiry to the implementation of a schedule to suit my parents, Right at Home have been brilliant, courteous, efficient and flexible. We
are very grateful for their input. Thank you.
Reply from Andrew Davis, Owner at Right at Home - Bournemouth and Poole
I'm really pleased that we've made a difference over the past eight months. Thank you for your kind words, Anne. Regards, Andrew
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Review from Liz S (Daughter of Client) published on 7 November 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was very relieved when Right at Home took over from my dad's previous carers. Unlike the others, Right at Home was extremely reliable, punctual and proactive. They took a lot of stress and worry away from me. I found the carers that I met exceed my expectations. The management and admin staff were
very helpful and friendly and even though our plans changed within a short space of time nothing was too much trouble for them. I have no hesitation in recommending them.
Reply from Andrew Davis, Owner at Right at Home - Bournemouth and Poole
Dear Liz,

Your very kind words mean a great deal to us and will gladden the hearts of all our amazing carers. Thank you also for taking the time to mention the sterling support that our team in…read more
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Review from John J (Power of Attorney of Client) published on 4 November 2016 Submitted via Website • Report
Overall Experience 4.0 out of 5
I have been very impressed by the high level of care provided recently. One carer stands out as highly exceptional. I was thrilled to meet her and see how she enjoyed her work. Sometimes things go wrong but immediate action is taken to remedy any problems.
Reply from Andrew Davis, Owner at Right at Home - Bournemouth and Poole
Thank you very much for your kind words. I'm glad you were able to point out that if things don't go to plan, we always get straight to work to sort them out.

Regards.
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Review from Peter S (Client) published on 13 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was referred to Right at Home by the hospital in 2013 as a condition of my discharge. At first I resented this but soon I came to regard the carers as friends. Albeit short term friends at times, they were never obtrusive but always helpful. They have listened to my whinges with patience. I simply
need my meals prepared and my home cleaned but it is always done well with good humour.
Reply from Andrew Davis, Owner at Right at Home - Bournemouth and Poole
Thank you for your kind words, Peter. We do all very much enjoy coming to visit and I'm really glad you feel we do things with good humour.

Regards, Andrew
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Review from Bernard M (Client) published on 6 June 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am fortunate to have their support every day-of the week. For me it is and has been a real "lifeline". I could not cope without it. I have found them to be pleasant, willing and unfailingly supportive. I have no hesitation in recommending them.
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Review from Diana G (Wife of Client) published on 10 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has asked me to write the following. Our carer is 'top box' in every respect, she is always on time, cheerful, efficient and well groomed. We enjoy conversation and I always look forward to her visits. Right at Home seems to be a very efficient organisation. Phone us immediately if there
is a time delay in a visit. All in all great service cheerfully delivered
Reply from Andrew Davis, Owner at Right at Home - Bournemouth and Poole
Dear Diana, thank you for your very supportive words. I'm so glad to hear we're 'top box' and we look forward to continuing to provide support into the future. Regards Andrew
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Review from Margaret W (Daughter of Client) published on 4 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum received excellent care and attention from this service. All the staff were efficient and caring and they found the time to support me as well. I shall always be grateful for their support thorough some very difficult times.
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Review from Peter C (Client) published on 28 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I look upon my carer as a friend who calls upon me to ensure my continuing good health. I do not require her to do any housework but we chat about current affairs and any subjects in which we have a common interest.
Reply from Andrew Davis, Owner at Right at Home - Bournemouth and Poole
Thank you for this lovely review, Peter. I am really glad that our visits make a difference. Regards, Andrew
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Current Review Score: 9.9 (9.915)

Overview of Review Score

The Review Score of 9.9 (9.915) out of 10 for Right at Home - Bournemouth and Poole is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.915 for Right at Home - Bournemouth and Poole is calculated as follows: ( (75 Excellents x 5) + (7 Goods x 4) ) ÷ 82 Ratings = 4.915
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Right at Home - Bournemouth and Poole is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Jan 2020

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (25)

Meet the Team (1)

Andrew

Andrew Davis

Job Title: Owner and Managing Director Joined: 2012
Right from the launch of Right at Home Bournemouth and Poole in September 2012, Andrew was driven by a determination to develop a service that would support clients as he would want to be supported himself in similar circumstances. The Right at Home team takes the time and trouble to select a close-knit team, recruiting only those people whose dedication to delivering compassionate and reliable care matches their own.

Andrew is acutely aware that families need the highest levels of reassurance that their loved one’s quality of life is not only being maintained but actually being improved. Work schedules are arranged so that Right at Home carers have time for their clients. As Andrew says, “The high-quality service that characterises Right at Home will enhance our clients’ day-to-day living and give peace of mind to their dependants because our carers are punctual, consistent and do not rush the service they provide.” Andrew opened his business after seventeen years of commissioned military service. The qualities of selfless commitment, integrity and respect for others that the British Army develops in its leaders are precisely the qualities needed for his role in this new venture. Andrew lives in Bournemouth and enjoys a happy family life with his wife, young daughter, two cats and a Maltipoo called Charlie. Previously, he immersed himself in the local community by taking on voluntary work both with the Royal Voluntary Society (formerly the WRVS but now including men) delivering library books to the housebound and with the Friends of Christchurch Hospital helping people find their way around the hospital whilst hoping not to get lost himself! Although he no longer undertakes these roles, he remains active with the Alzheimer’s Society and the Dementia Action Alliance. Andrew finds his voluntary work invaluable in keeping him in touch with what older people and those who have to depend on others for help really want and need.

During the pandemic, Andrew took on the role of chair of the Dorset Home Care Providers Association and in this role was able to advise the local authority and local NHS on measures to support both carers and those receiving care across the county.
... Read more

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