Right at Home - Bournemouth and Poole

Unit 4, Old Generator House, 25 Bourne Valley Road, Poole BH12 1DZ
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Top 20 award
9.9 66 Reviews
  • Right at Home - Bournemouth and Poole, Poole
Right at Home Bournemouth and Poole provides outstanding home care, the Outstanding CQC rating (January 2020) placing it in the top 5% of home care providers, quality-wise, across the country. Right at Home understands that every person's needs are unique and its services are designed to be flexible, adapting to your specific caregiving requirements and preferences.

Right at Home's Outstanding care supports a variety of situations, assisting families to support loved-ones who need help around the home and provide essential post-hospital care to aid recovery. Right at Home's services include personal care, companionship and help with mobility, alongside short-term respite options. For those requiring more continuous support, Right at Home also offers live-in care, ensuring someone is with you 24 hours a day. They're also experienced in supporting those living with dementia.

Empowering you with choice, the Right at Home approach involves working closely with you and your family to design flexible care plans. This collaborative process ensures your care is not only adapted to your evolving needs but also prioritises your comfort, safety and continued independence at home. Care workers are committed to supporting dignity and independence, ensuring your preferences are always at the heart of the service.

Right at Home's home care assistants are the foundation of the Outstanding service. They are experienced, highly trained, and deeply committed to delivering first-class home care with professionalism and warmth. The Bournemouth and Poole team pride itself on its trustworthiness, reliability and genuine dedication. Every carer undergoes thorough vetting and best-in-class training, particularly in areas like dementia care, personal care and companionship. This meticulous selection process provides families with peace of mind, knowing their loved ones are in the best and safest hands.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £34 – £39
  • Weekly Live-in Care Fees: from £1694

Reduced fees may be available for afternoon visits of 2 hours or more. Please give us a call so we can help you further.

These prices are only a guideline, please contact Right at Home - Bournemouth and Poole to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Natalie Rich (Registered Manager)

Right at Home - Bournemouth and Poole Reviews (66)

9.9

Right at Home - Bournemouth and Poole has a Review Score of 9.9 (9.922) out of 10, based on 13 reviews in the last 2 years.
Over all time Right at Home - Bournemouth and Poole has 66 reviews.

Overall Experience
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Date Published
  • 66
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Reviewer Connection to Right at Home - Bournemouth and Poole
  • 29
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Total of 66, showing 21-40
Review from B P (Wife of Client) published on 27 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care is given to my husband.
Kind, caring and reliable, twice a day and very friendly - makes him laugh.
Reply from Andrew Davis, Owner at Right at Home - Bournemouth and Poole

Thank you so much for your kind words.
It is so nice to be able to bring a bit of humour to work with us.

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Review from Margaret E (Wife of Client) published on 29 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Right at Home has provided support for my husband for the preceding five months and continues to do so. From the first assessment carried out in our own home the care he has been given has been of the top quality. The carers who look after him are always extremely efficient, professional and very caring.
They are always bright and cheerful and carry out their duties with the brightest of smiles and nothing is too much for them. On the occasions I need to contact the office (often to request extra sessions) the office staff are always very welcoming and deal with my requests very quickly, pleasantly and efficiently.
Reply from Andrew Davis, Owner at Right at Home - Bournemouth and Poole

Thank you for your very kind words. We all love coming to see you and your husband at home and I'm really glad that you find both our carers and the office team efficient and professional. I will be sure to pass on your comments to all involved.

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Review from Kathryn C (Daughter of Client) published on 5 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We’ve been extremely happy with the service provided by Right at Home. The carers are kind and caring, and they’ve always delivered mums care with dignity and respect. The office staff are professional and deal with any queries promptly and efficiently. I would have no hesitation in recommending them
to others.
Reply from Andrew Davis, Owner at Right at Home - Bournemouth and Poole

Thank you for your supportive and kind review, Kathryn. This is exactly the kind of service we always aim to provide.

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Review from D S (Daughter of Client) published on 3 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Right at Home looked after my dad, and the quality of his care was outstanding.
The carers were warm and caring towards him, highly skilled professionals, who communicated exceptionally well, as did the lovely office team of girls.


Right at home is an excellent all round service, which I cannot

praise enough and would most certainly recommend to anyone 100%.
Reply from Andrew Davis, Owner at Right at Home - Bournemouth and Poole

Thank you for your lovely review. We all really appreciate it and I will ensure that everyone involved is made aware of the incredibly positive things you've said. Thank you also for recognising the professionalism of our carers. We are fortunate to have such a superb team.

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Review from S W (Daughter of Client) published on 22 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Without exception, the service Mum and her family have received from Right at Home has been excellent. The quality of care is outstanding, the carers are not just genuinely warm and caring human beings but also highly-skilled professionals who are both proactive in solving problems (either relating
to the person or their property), while calm and capable in the event of an emergency. The organisation of care is exemplary. Right at Home are flexible in accommodating continual adjustments (requested by visiting family members) but meticulous in ensuring that Mum's care is never compromised. The communication is exceptional, the Out-of-Hours number is always staffed by someone who can actually assist, every week Mum receives written confirmation of who her carers will be and when they will call, and whenever family get in touch we always get an immediate and helpful reply. Right at Home are fundamental not just to Mum's safety and care but her well-being and happiness.
Reply from Andrew Davis, Owner at Right at Home - Bournemouth and Poole

Thank you for this incredibly generous review. The level of service you describe is exactly what we aim to provide for every client and I am heartened to hear that both your Mum and the wider family have had their quality of life enhanced by what we do. Your words mean a great deal to us and I will ensure that they are passed on to the whole of the team involved with your Mum's care and support.

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Review from K F (Daughter of Client) published on 2 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Right at Home are amazing! My mum has complex needs that are very stressful for her and our family. They take away a lot of that stress by being there for us - always. My mum has found it hard to engage with professionals, so I was wondering how this was all going to work but there are no issues. Mum
has made a good relationship with her carers and they support her. Mental health issues are hard, despite the increased awareness nowadays. I feel no judgement from them - just full on support.
All I can ever say to them is thank you.
Reply from Andrew Davis, Owner at Right at Home - Bournemouth and Poole

Thank you for your incredibly kind review. This is exactly what we aim for with our care and we hope to continue to do so well into the future.

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Review from Colin P (Husband of Client) published on 4 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I'm more than happy to give Right at Home a review on the basis that they're the best care agency that we have ever used, and I believe we were one of their first clients!
My wife was severely disabled and the care, kindness and time that all the team at Right at Home gave were always excellent, nothing
was ever too much trouble.
I had cared for my wife for over 20 years, so know what caring means, good and sadly bad, through Right at Home always managed the rise to the challenges with a smile.
As my wife's carer, often unforeseen emergencies would crop up where extra help was needed, just a phone call and a reassuring voice saying "that's not a problem" was just wonderful.
We were never let down over the many years by Right at Home, respect, dignity and great care always with a smile.
Reply from Andrew Davis, Owner at Right at Home - Bournemouth and Poole

Thank you for your kind and generous review, Colin. Over six years, I am glad we were able to always provide reassurance to you and support to your wife that encapsulated our approach that nothing was ever was a problem. You remain, of course, always welcome to pop into the office to see us.

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Review from Dee C (Daughter of Client) published on 25 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Right at Home - Bournemouth and Poole was recommended to me by an acquaintance. We have been with them for a few years now. My mother has Alzheimer’s dementia and lives in her own house alone. She is adamant she would like to stay at home for as long as possible. I live fourty miles away, so cannot
pop in each day. My mother now needs carers three times a day. They have been marvelous. I feel they really do care about my mother, they look after and support her so very well. I could not manage to keep mum at home without them. They are lovely and caring ladies. It definitely comes across that this is more than just a job to them. They do really care about their clients. I have got to know a lot of them over the years and view them now as friends. The office staff are friendly and very helpful. If ever I have had to contact the office, my enquiry has been dealt with immediately. I would strongly recommend this agency.
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Review from Valerie C (Daughter of Client) published on 26 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was thrown into looking for a care provider overnight for not one, but both my parents. Dad became seriously ill and I had to act fast as he had been Mum's carer up to that point. I did my best and chose a company, who were not professional and the staff were sloppy. The day I gave them notice I lost
poor Dad, in retrospect looking back on it I deeply regret Dad receiving such poor quality service in his final months. I chose another company who thought it was acceptable to leave Mum's front door unlocked on more than one occasion, disgusting. I very quickly chopped them in, in fact, good old Right At Home were able to step up to the mark instantly, which was fantastic. I cannot praise these people enough. If you are looking for care as though you were giving it yourself, then look no further. Right At Home are a vital part of my family now looking after Mum as though she were their own, exactly as it should be. Recommend them to anyone and I do so.
Reply from Andrew Davis, Owner at Right at Home - Bournemouth and Poole

Thank you so much for taking the time to leave this very generous review. This is exactly what we aim to do for all our clients and I'm so glad we've been able to support your Mum in this way. I will pass your kind words onto all our carers who will be thrilled to hear them.

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Review from Peter D (Son of Client) published on 8 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent all round. No concerns or complaints.
Reply from Andrew Davis, Owner at Right at Home - Bournemouth and Poole

Thank you for taking the time to give us such a supportive review, Peter.

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Review from Ian W (Son of Client) published on 25 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has vascular dementia and has been struggling increasingly with independent living. After ringing around 2-3 agencies, Right at Home were the only ones to give an immediate response and show an enthusiasm to get involved. The home assessment that followed was thorough and helped build a rapport
with my father from the get-go. What impressed me most was the level of flexibility and breadth of services available. Having signed up, Right at Home has been first class liaising seamlessly with the agencies already involved with my father's care. As I live some distance away, the use of a mobile app has been extremely useful in helping me assess from afar any issues arising with the carers and my father's condition as there is a report made after each visit. What sets this agency apart, I believe is that they really do care about their clients. Not a tick box agency. The carers are extremely competent and have responded highly professionally to a couple of dramas where they have gone the extra mile.
Reply from Andrew Davis, Owner at Right at Home - Bournemouth and Poole

Thank you for your really thorough, positive and supportive review, Ian. We aim to look after all our clients in this way. I always want to avoid complacency but I hope we can continue to support your Dad and deal successfully with the unexpected. I know that all who are involved in your Dad's care will appreciate your words and I will pass them on.

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Review from Diana G (Client) published on 15 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When my husband was very ill, we used Right at Home and they were excellent. The carers were punctual, efficient, polite and very helpful. I had covid19 post-op, fatigue, and the carers were properly equipped to help me during my time with the virus. All protocols were observed, and again a friendly
and professional attitude was there at all times. One is always given times when the carer will be with you, and on the rare occasions that the maybe a few minutes late, you are informed. An excellent service, I cannot fault them.
Reply from Andrew Davis, Owner at Right at Home - Bournemouth and Poole

Thank you for your really supportive words, Diana. They mean a lot to us and it was an absolute pleasure to be able to come and see you again.

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Review from Joan P (Daughter of Client) published on 21 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am deeply appreciative of the care and loving attention provided for my mother over the last year - 18 months. All her carers were respectful and provided her with dignity when carrying out their tasks. It was always her wish to remain at home, in her own surroundings, and this was accomplished.
Even when this became somewhat challenging due to her declining status, the agency had solutions, would troubleshoot and collaborate with local NHS to facilitate the best options. I live in Canada, but on my visits to the UK to see my mother, I did meet her carers face to face, and was impressed with their level of concern and their compassionate care and attention to detail. I was unable to be there at the end due to travel restrictions but could interact by telephone with both my mother and the website reports/client page. This helped me to feel connected with her and eased the difficult feelings I had about not being able to be present.
Thank you.
Reply from Andrew Davis, Owner at Right at Home - Bournemouth and Poole

I am so glad we could help your mother stay at home, and that we were able to help you to stay in touch despite the coronavirus restrictions. Your words mean a great deal, and we will pass them on to all carers involved in your mother's care.

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Review from Dom C (Son of Client) published on 17 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
We relocated from another county and had a relationship with a care agency previously for 10 years. It was nerve-wracking in the summer finding an agency that met our needs. My father has very complex communication needs he is profoundly deaf and does not speak. Right At Home Bournemouth have been amazing,
the initial set up was done via email and telephone then in person which reassured me. Everything we requested or required they were able to accommodate. I was almost waiting for something to go wrong. The time came for everything to fall into place and as they say the proof of the pudding is in the eating. What a delightful pudding it was. We continue to have person-centred care at the heart of everything they do for us. I am a trained nurse so sorry for using jargon. It was very hard for me to find someone who could do it just as well as I do. Right At Home are also very receptive to feedback. They have all of their paperwork done digitally. I have access to this. Great work! Thank you.
Reply from Andrew Davis, Owner at Right at Home - Bournemouth and Poole

Thank you very much for your well informed and kind words, Dom. It means a great deal to all of us that we can be 'a delightful pudding' for you and your family. We're so glad we can make a difference and that you have been able to access successfully our online care plans and reports.

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Review from Bridget W (Daughter of Client) published on 26 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Words are simply inadequate to express just how wonderful Right at Home ( Bournemouth ) and their carers have been caring for my mother over the past 5 years. Not only are they extremely professional but their care and compassion has been no less than outstanding, nothing is ever too much trouble and
they have always gone "extra MILES" to be of service. The trust I have in them is absolutely unconditional and I regard them as an extension of our family.
Reply from Andrew Davis, Owner at Right at Home - Bournemouth and Poole

Thank you for this lovely review. We are all so glad that we were able to make a difference.

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Review from David M (Son of Client) published on 18 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I feel so fortunate to have found Right at Home for the care of my mother over the past year and a half. The carers will go above and beyond, and seem to offer genuine care. My mother seems to have developed a good rapport with many of them and enjoys their company and humour. Being out of the area
makes it difficult for me to deal with any crisis that inevitably occurs, but they have always stepped in and dealt with matters promptly, efficiently and professionally when such problems have arisen. This has removed a huge burden of worry and provided great reassurance. They are always easy and pleasant to communicate with and have shown great flexibility and initiative when required. Although I haven't met each and every one of the carers involved, those that I have, without exception, have been excellent.
Reply from Andrew Davis, Owner at Right at Home - Bournemouth and Poole

Thank you for your kind and comprehensive review of what we do. I'll make sure your comments are passed on to all involved in your mother's care.

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Review from Robin L (Son of Client) published on 29 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I'm writing this a week after the death of my Dad who had been cared for by Right at Home for the last four or so years of his life. I was regularly impressed how many times his carers went the extra mile for him and - when it mattered - fought his corner with any number of services and businesses.
Tiny example: he had a regular supply of his favourite wine but wasn't able to receive it at the door. Instead, it was delivered to the Right at Home company offices and carers went out of their way to collect the wine and deliver it.
I'm the nearest child and we are 125 miles away so I always feared Dad would die at home alone, especially during the current pandemic. Not so. One of his principal carers on a scheduled call, rang me to say he seemed to be slipping away and said she wasn't going to leave him. That was typical and - because of her initiative - we were able to be with him when he died comfortably and peacefully a few hours later.
Reply from Andrew Davis, Owner at Right at Home - Bournemouth and Poole

Your words mean more than I can really say here, thank you Robin. What you've written sums up what our amazing carers always try to achieve. Your Dad was very dear to all who supported him.

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Review from Bernard G (Nephew of Client) published on 20 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team of carers were fantastic. They went over and above the line of duty and nothing was too much trouble for our auntie. My sister and myself live quite a distance away and the carers kept us in the loop at all times. We were able to trust absolutely that she had the greatest care and that the
final weeks were calm and comfortable for her. We cannot say enough how lovely and helpful they were. They were not only carers for my aunt as she considered them to be friends. It made all the difference to her having them look after her.
Reply from Andrew Davis at Right at Home - Bournemouth and Poole

Thank you for your very kind words. We knew your wonderful auntie for nearly six and a half years and all her carers will really appreciate hearing the difference they made for her.

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Review from Alasdair M (Client) published on 9 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Right at Home carers have been calling on us to attend to my wife's personal needs since April 2017 and we only stopped in August because it had become clear that I could no longer handle the transfers between chairs, commode and bed safely. She has Parkinson's disease and now requires full-time professional
care and she has had to move into a care home. I cannot speak too highly of the staff who looked after her, without their assistance she would have been in care months ago and our whole family are very much indebted to them. My son and daughter and I were delighted to learn that several of the carers had visited my wife in the care home and I know it meant a lot to her - they had become friends of the family.
Reply from Andrew Davis at Right at Home - Bournemouth and Poole

We're delighted to have been able to make such a difference. Your kind words mean so much to us, thank you.

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Review from Malcolm C (Husband of Client) published on 20 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The agency provided carers for my wife, who has Lewy Bodies Dementia, for 3 years. Their timekeeping was immaculate, the carers were all very loving and caring towards my wife and they were good company for me every morning. It was abundantly clear the staff were intelligent, honest and reliable and
I would recommend them to anyone. The agency was efficient, it submitted its invoices on time and with accuracy and clearly enjoyed good management who telephoned me if there was any delays or problems. I have no complaints whatsoever.
Reply from Andrew Davis at Right at Home - Bournemouth and Poole

Thank you for your really kind review. As well as being so positive about our amazing carers, thank you for also recognising the meticulous attention to detail of our office team that ensures we provide a great service across the board.

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Current Review Score: 9.9 (9.922)

Overview of Review Score

The Review Score of 9.9 (9.922) out of 10 for Right at Home - Bournemouth and Poole is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.922 for Right at Home - Bournemouth and Poole is calculated as follows: ( (71 Excellents x 5) + (6 Goods x 4) ) ÷ 77 Ratings = 4.922
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Right at Home - Bournemouth and Poole is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Jan 2020

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (25)

Meet the Team (1)

Andrew

Andrew Davis

Job Title: Owner and Managing Director Joined: 2012

Right from the launch of Right at Home Bournemouth and Poole in September 2012, Andrew was driven by a determination to develop a service that would support clients as he would want to be supported himself in similar circumstances. The Right at Home team takes the time and trouble to select a close-knit team, recruiting only those people whose dedication to delivering compassionate and reliable care matches their own.


Andrew is acutely aware that families need the highest levels of reassurance that their loved one’s quality of life is not only being maintained but actually being improved. Work schedules are arranged so that Right at Home carers have time for their clients. As Andrew says, “The high-quality service that characterises Right at Home will enhance our clients’ day-to-day living and give peace of mind to their dependants because our carers are punctual, consistent and do not rush the service they provide.” Andrew opened his business after seventeen years of commissioned military service. The qualities of selfless commitment, integrity and respect for others that the British Army develops in its leaders are precisely the qualities needed for his role in this new venture. Andrew lives in Bournemouth and enjoys a happy family life with his wife, young daughter, two cats and a Maltipoo called Charlie. Previously, he immersed himself in the local community by taking on voluntary work both with the Royal Voluntary Society (formerly the WRVS but now including men) delivering library books to the housebound and with the Friends of Christchurch Hospital helping people find their way around the hospital whilst hoping not to get lost himself! Although he no longer undertakes these roles, he remains active with the Alzheimer’s Society and the Dementia Action Alliance. Andrew finds his voluntary work invaluable in keeping him in touch with what older people and those who have to depend on others for help really want and need.


During the pandemic, Andrew took on the role of chair of the Dorset Home Care Providers Association and in this role was able to advise the local authority and local NHS on measures to support both carers and those receiving care across the county.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Right at Home - Bournemouth and Poole to verify any information. View our terms and conditions. Right at Home - Bournemouth and Poole has an Enhanced Service - more info.