Absolute Care and Support (UK) Ltd

Suite 9, First Floor Marple House, 39 Stockport Road, Marple, Stockport SK6 6BD
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26 Reviews
  • Absolute Care and Support (UK) Ltd, Stockport
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Care Provided

Types of Home Care

  • Visiting Care
  • Adult Home Care (18+)
  • Respite Care
  • Nursing/Nurse Led Care

Personal Care & Household Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Domestic Services / Home Help
  • Call in Service
  • Cleaning Service
  • Companionship
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service

Other Care Provided

  • Older Person Care
  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge
  • Cancer Care
  • High Dependency Care, two carers attending
  • Alcohol / Drug Misuse

Funding & Fees

  • Hourly Visiting Care Fees: from £23

These prices are only a guideline, please contact Absolute Care and Support (UK) Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Owner

  • Absolute Care and Support (UK) Ltd

Person in charge

  • Linda Whitehead (Registered Manager)
Are you the Owner/Manager of Absolute Care and Support (UK) Ltd? View your Advertising Options

Absolute Care and Support (UK) Ltd Reviews (26)

Total of 26, showing 1-20

Over all time Absolute Care and Support (UK) Ltd has 26 reviews.

Overall Experience

  • 16
  • 8
  • 0
  • 2
  • 0

Date Published

26
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0
0
26

Review from B C (Client) published on 27 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so glad to have the carers in to help me. I would not have the confidence to use the shower myself. It helps to brighten up my day when they call.

Reply from Demi Smith, Administration at Absolute Care and Support (UK) Ltd

Thank you for your great review, it is great to hear that you are happy with the service and will continue to provide our high standards.

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Review from Marie R (Daughter of Client) published on 14 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the carers to be friendly and approachable and that they follow out any instructions I ask them to do. I have found them all to be trustworthy and feel safe when they visit our home. Mum enjoys seeing them and feels they show interest in her care.

Reply from Demi Smith, Administration at Absolute Care and Support (UK) Ltd

Thank you for your kind comments, we are glad to hear mum is happy with the care provided.

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Review from A H (Client) assisted by family/friend published on 2 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very good at helping with bathing. Some staff go above and beyond by asking and carrying out additional tasks when appropriate.

Reply from Demi Smith, Administration at Absolute Care and Support (UK) Ltd

Thank you for your lovely comments, we are glad that you are happy with the care provided.

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Treated with Dignity

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Review from I C (Daughter of Client) published on 18 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have no hesitation in recommending Absolute Care and Support. The care given to my parents has been of a very high standard and staff have taken time to listen and get to know their likes/dislikes. Carers are friendly, professional and have always treated my parents with dignity and respect and on
many occasions have gone above and beyond expectations. Calls to the office staff have also been dealt with quickly and efficiently and as a family, we cannot thank the carers enough as they have continually given peace of mind that Mum and Dad were being cared for well.

Reply from Demi Smith, Administration at Absolute Care and Support (UK) Ltd

Thank you for your review, we are glad to hear you are happy with the service provided.

Staff

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Management

Treated with Dignity

Value for Money

Review from D F (Daughter of Client) published on 4 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum's main carer is excellent. She is reliable, trustworthy and very efficient and goes beyond the call of duty. However, some of the other carers vary a great deal in standards. My overall grade would have been excellent had all the carers met the standard of her main carer.

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Review from Lynne B (Daughter of Client) published on 17 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent, caring service, could not manage without them. Always kind and patient towards my mother who has dementia and is incontinent.

Reply from Demi Smith, Administration at Absolute Care and Support (UK) Ltd

Thank you for your feedback, we are glad to hear that you are happy with the service.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from M L (Client) assisted by family/friend published on 24 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

I want it stopped because anyway it could be better and also paying out all this money to pop two tablets in my mouth when I can do it myself and also things have gone missing out of my bungalow since they've been coming round. I'd rather not have this service because my friend can do it for me. I think
I'm being ripped off. So stop it ASAP. I feel I'm being taken advantage of and with these high bills too.

Reply from Demi Smith, Administration at Absolute Care and Support (UK) Ltd

Hi, I am sorry to hear this, if you could please give us a call at our office on 0161 430 4676, I would be more than happy to look into this situation for you.
Kind regards.

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Review from R C (Client) published on 18 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

They stepped in at short notice and provided care daily, initially twice daily. Their enabling skills helped me to progress and go down to one call per day. I have a regular carer five days which helps build a trusting relationship and aided progression. Everyone has been sensitive to my needs, giving
attention to my dignity, safety and health and wellbeing.

Reply from Demi Smith, Administration at Absolute Care and Support (UK) Ltd

Thank you for your feedback, we are glad to hear you are doing well and are happy with the service provided.

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Care / Support

Management

Treated with Dignity

Value for Money

Review from D B (Husband of Client) published on 29 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful. The carers ask if there is anything else they can do to help.

Reply from Demi Smith, Administration at Absolute Care and Support (UK) Ltd

Thank you for your feedback, we are glad to hear that you are happy with the service.

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Management

Treated with Dignity

Value for Money

Review from Barbara (Daughter of Client) published on 18 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum's mood has improved immensely since the careers have been coming in every day. I appreciate how difficult it must be for them with the Covid-19 and I can't thank them enough for their support and friendship.

Reply from Demi Smith, Administration at Absolute Care and Support (UK) Ltd

Thank you for your feedback, we are really pleased to hear that your mum is doing well and we hope this continues in the future.

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Review from Bruce B (Client) assisted by family/friend published on 21 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely brilliant service.

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Review from Diane T (Daughter of Client) published on 27 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

Too many different carers used by the agency. No continuity. Even though notes are written every day by myself or my sister, they are not always carried through i.e "Please don't ask mum if she wants anything to eat - she will always say she isn't hungry". We ask that a simple meal is prepared and just
be put in front of her - nine times out of ten she will always eat it. I have also called at mums after the carer has been for the last visit of the day and found the front door unlocked. Obviously, I informed the agency.

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Review from Joan M (Client) published on 3 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good company and helpful.

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Review from Carol G (Wife of Client) published on 15 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The time we have used them they have been excellent. The staff are all well mannered, clean and tidy them make my husband feel very comfortable. Great help for me and the family.

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Review from Sue I (Daughter of Client) published on 9 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have been most satisfied with all the staff who always show care and consideration.

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Review from L M (Wife of Client) published on 18 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The company has been caring for my husband for two weeks. We find the carers smart in appearance, reliable and caring. They chat with my husband, which he enjoys.

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Review from May J (Wife of Client) published on 14 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very satisfied.
Wonderful.

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Review from Jack G (Client) published on 29 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

O.K.

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Review from Jan H (Client) published on 29 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After leaving hospital with a few health issues, I took the advice of my family and asked Absolute Care to provide me with personal care until I was better. I can't speak highly enough of all the staff. They made me feel so comfortable, the staff were not at all intrusive. I had initially felt somewhat
anxious, as I had not had to have this type of care before.
All personnel are wonderful. They are special.

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Review from Joan H (Daughter of Client) published on 29 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In general, we are extremely satisfied with the service my mother has received from the carers. However, on occasions due to staffing level problems and road traffic difficulties - timing has been an issue and sometimes carers have arrived early and sometimes late.

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Overview of Review Score

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Jan 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

Meet the Team (0)

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Frequently Asked Questions about Absolute Care and Support (UK) Ltd

What Type of Services does Absolute Care and Support (UK) Ltd offer?

Absolute Care and Support (UK) Ltd offers Home Care & Nursing Care.

How many Carers does Absolute Care and Support (UK) Ltd employ?

Absolute Care and Support (UK) Ltd employs 39 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Absolute Care and Support (UK) Ltd to verify any information. View our terms and conditions. Absolute Care and Support (UK) Ltd has an Basic Service - more info.