Bluebird Care Westminster, Kensington & Chelsea

Peter’s first experience of arranging care was fraught and riddled with anxiety. “Finding care at short notice and trying to work with companies with no customer service ethos was frustrating. That’s when I thought there must be a better way!” Fast forward to 2023, and with over a decade of industry experience, Peter owns and oversees triple CQC Outstanding Bluebird Care Westminster, Kensington & Chelsea.

After university, he worked for an NGO in New Delhi, using his law degree to change government policy and improve lives. This passion for transformative change permeates his operation of Bluebird Care Westminster, Kensington & Chelsea. “We are changing lives for the better, providing local residents with the opportunity to create their very best in-home support structure, delivered by Bluebirds. Requiring care and support can make one feel quite vulnerable. Our aim is to make choosing care an empowering moment, one that unlocks positive outcomes with the ultimate goal of remaining safe and happy at home.”

With his first foray into arranging care for a family member ending in disappointment, Peter notes, “Our most important ethos is to provide professional care that keeps each customer at the heart of their service… care that we would be happy for our own families to receive. Delivering a consistently compassionate, highly skilled, professional service is why two-thirds of our new customers come to us via personal recommendation.”

Peter and his young family enjoy every aspect of the Kensington & Chelsea, Westminster, and City of London boroughs from summer walks in Regent's Park to winter ice skating at the Natural History Museum. Read less

Justyna joined Bluebird Care in August 2024. A qualified midwife, Justyna has over seven years’ experience in health and social care, having worked in both nursing homes and home care services. With a passion to provide compassionate, high-quality care, Justyna focuses on ensuring both her customers and care teams receive unrivalled levels of support. She is dedicated to ensuring her customers thrive through receiving highly personalised care that delivers positive outcomes, and her team are empowered and recognised for their contribution. As the Registered Manager of Bluebird Care in Westminster & City of London, Justyna is responsible for managing, developing and supporting the branch's exceptional care team, whilst ensuring high standards of service, quality and compliance. Justyna had previously worked in residential care but wanted to enable people to be supported in their home environment in their community. She is very passionate about contributing to her local community and the changes that she can make to enable her customers to have an improved quality of life and well-being. Read less

Cynthia is responsible for ensuring an exceptional customer experience, including creating, reviewing and updating care and support plans, providing hands-on support to customers and their families so that positive outcomes are achieved, and open communication is maintained. She also enables customers to access any extra support they may need from other healthcare professionals. Cynthia embarked on a career in care as she wanted to ensure that all people could access dignified, compassionate and caring support when they need it. Having started at Bluebird Care as a Care Assistant in August 2020, Cynthia worked her way up to become a Supervisor and then Customer Care Manager, prior to taking a two-year sabbatical to study ICT. Read less

Miguel is the first point of contact for our new customers. He is at your service for a complimentary Care Consultation in your own home, in-hospital, in our office, or is able to e-meet family members from around the world on Zoom, Teams, or WhatsApp calls. A highly experienced care professional, Miguel is able to explain the most complex care arrangements in simple terms.

Whatever your questions, Miguel can provide clear answers that will help you understand exactly how our support from Bluebird Care can make a difference for you. He makes accessing our triple CQC Outstanding care simple by creating bespoke care plans that keep each customer at the centre. Read less