These prices are only a guideline, please contact Bluebird Care Westminster, Kensington & Chelsea to find out the exact price for your requirements.
Bluebird Care Westminster, Kensington & Chelsea has a Review Score of 9.8 (9.792) out of 10, based on 13 reviews in the last 2 years.
Over all time Bluebird Care Westminster, Kensington & Chelsea has 68 reviews.
5.0 out of 5
5.0 out of 5
Hello,
Thank you for leaving a lovely review. We are constantly looking to provide premium care for all of our valued customers and are thrilled that you are receiving such great care from our team.
Warm Regards,
Bluebird Care Westminster & City of London
5.0 out of 5
Thank you so much for your kind words and thoughtful review. We're truly delighted to hear that your carer has made such a positive impact. Providing exceptional care and support is at the heart of what we do, and it's wonderful to know that her dedication and professionalism have stood out. We will be sure to pass along your praiseit means a great deal. Thank you again for taking the time to share your experience, Warmest regards, The Bluebird Care Westminster Team
5.0 out of 5
Thank you so much for your kind words and thoughtful review. We're truly grateful for your recognition of the hard work and compassion our team brings to their roles each day. At Bluebird Care Westminster, we're committed to providing the highest standard of care, and it’s incredibly rewarding to hear that you've felt supported, valued, and well looked after. Your feedback means a great deal to us all thank you again for taking the time to share your experience.
Warm regards,
The Bluebird Care Westminster Team
5.0 out of 5
Thank you for your kind feedback! We're delighted to hear you were satisfied with the service and found our team to be prompt, polite, and excellent. It means a lot to us and we truly appreciate you taking the time to share your experience.
Warm regards,
The Bluebird Care Westminster Team
5.0 out of 5
It is a pleasure to look after you and thank you for taking the time to give such praise on our service. All the very best - Bluebird Care.
5.0 out of 5
Thank you so much for your wonderful review! We're incredibly grateful for your kind words. It's fantastic to hear that your uncle is receiving the care and support he deserves, and we're thrilled that our team is able to make a difference in his daily life. Knowing that you can have peace of mind, even from afar, is exactly what we strive for. We'll continue to ensure he's well taken care of, and we're so happy to be part of his journey. Your recommendation means the world to us!
All the best
Bluebird Care Westminster
4.0 out of 5
Thank you for your feedback! We're so glad to hear that you had a positive experience with our team. Punctuality, knowledge, and a friendly approach are things we strive for, so it's great to know we met those expectations. We appreciate your support and look forward to continuing to provide excellent service!
5.0 out of 5
Thank you so much for sharing your experience with us! We're delighted to hear that you've had such a positive experience with Bluebird Care. It's great to know that the consistency of having the same carers each week has made it easier for you to plan your activities and feel comfortable with your routine. We're especially pleased to hear that your carers are meeting your needs, whether it's ensuring you get to the park or preparing your meals just the way you like them. Your feedback means a lot to us, and we're so happy to be able to support you with care that's both professional and personal.
5.0 out of 5
Thank you for taking the time to write this amazing feedback, it really does mean a lot to our teams. It was a pleasure looking after your mother and we are very happy that the experience had such a positive impact on you and your mother. All the best.
5.0 out of 5
It's been a pleasure to provide care and thank you for writing such lovely feedback. Our teams are so passionate about building genuine connections and providing the gold standard of support for people when in need. I am so glad that we have been able to have such a positive impact for you and build a genuine relationship to ensure the best possible service was delivered. All the very best.
5.0 out of 5
Thank you for sharing your experience of our service! We are honoured to support your husband to access his community and live life to the fullest, on his terms. His experience and yours are at the heart of his care plan; tailoring each visit to his preferences. Whether it's a stroll in the sunshine or preparing a favourite meal, I can assure you that his carers thoroughly enjoy supporting him. Like all of our customers, he has led a storied and truly fascinating life; we are honoured to play our part in supporting him to remain safe and happy at home. Our Care Assistants embody our values - kindness, compassion, empathy - and are trained for excellence in care. I'm delighted to find you've experienced this very special mix! Unwavering confidence in your Bluebirds certainly delivers peace of mind. Thank you again for sharing your thoughts on our triple CQC Outstanding Westminster, Kensington & Chelsea home care service.
5.0 out of 5
Thank you for sharing your experience of our service; it has been a pleasure to support you to stay safe and happy in your Kensington home for the past seven years. Your Bluebirds have thoroughly enjoyed working with you and adapting their care and support to your changing requirements. Entrusting yourself, your home, your health and your wellbeing to a care service is a leap of faith... we are honoured that you chose Bluebird Care Westminster, Kensington & Chelsea and I am delighted that you've had the triple CQC Outstanding service we are renowned for providing. Kindness, empathy and compassion are the cornerstones of our care and we build upon these with industry-leading training and supervision for our team to create London's finest service. Thank you again for sharing your experience with your Bluebirds - it means the world to our team!
5.0 out of 5
The client has recently had an unfortunate accommodation issue that resulted in significant disruption and distress. The care team at Bluebird Care stepped in and definitely went the extra mile to bring the situation under control quickly and efficiently; so minimising the impact and distress for the client. The care, dedication and professionalism of the carers and managers who dealt with the situation was second to none and has been hugely appreciated.
Thank you for your feedback regarding the service we've provided for the past three years. It is our pleasure to support our customer with daily visits to her Marylebone home. I'm delighted to read that our service has been consistently excellent for her; continuously liaising with you as her guardian and being immediately responsive to her changing requirements are essential elements of delivering a 'CQC Outstanding' level of support. When opportunities arise to go the extra mile for our customers, we rise to the challenge and strive to exceed expectations. The circumstance you mention in your review is one such occasion where swift, decisive action was required and taken. I am delighted to hear your Customer Service Manager was able to significantly mitigate the upset and disruption. Our Bluebirds always aim to be 'second to none' - what a marvellous description! Thank you again for your kind words; they mean the world to our team.
5.0 out of 5
It has been a pleasure supporting your mother in her Holland Park home. She is a joy to support! As her requirements changed, we were able to adapt the service from home care to live-in care. I am thrilled to read that our carer matching process has been a runaway success! Helping our customers remain safe and happy at home, supporting our customers and their family members. This is precisely what our service sets out to achieve. Many people think that increased needs mean a loss of independence and a move away from their beloved home. Our service proves this simply isn't the case and one can be supported at home to enjoy life on one's own terms. Our live-in care team are hand-picked to fit each customer's requirements and personalities and they boast well-rounded skill sets that match their innate kindness, empathy, and compassion. I am delighted to read that you are thrilled with our service and can't wait to share this beautiful feedback with her Bluebirds!
5.0 out of 5
Thank you for your kind words regarding the service we've provided to support you in your home. Our triple CQC outstanding home care and live-in care service is custom-built around each individual customer to create their happiest and most bespoke experience. Whilst we are not the least expensive care provider, our rigorous training programme embeds 'Excellence in Care' and we can boast multiple tiers of oversight to ensure your care exceeds expectations at every opportunity. From your superb care assistants to your dedicated customer service manager, who is there to act as your 'North Star' no matter the question or requirement, your Bluebirds are there for you any time, day or night, 365 days a year. I'm delighted to read that you find significant value in our service - that's exactly what we set out to deliver! Thank you again for sharing your insight; it is our honour to support you in your home.
5.0 out of 5
Thank you for your kind testimonial; it was our honour to facilitate your husband's wishes to the letter. He is sorely missed by our team. With dementia, palliative, and end-of-life specialists as part of our core care team, we are able to provide professional, empathetic, compassionate, person-centred in-home support. I'm pleased to hear the care provided was invaluable and enabled space for precious, unburdened time with him. To learn that we were of assistance at this particularly difficult time fills the hearts of every team member who supported your family.
5.0 out of 5
Thank you for your kind words regarding your wife’s service. It has been our great pleasure to assist her in your home for the past year. You are held in high esteem by our Westminster, Kensington & Chelsea Bluebirds, from our registered manager to your customer service manager and our field care supervisors to your care assistants, it has been marvellous to work with you. I am delighted to hear that your wife’s twice-daily support has been delivered professionally and with great care, to facilitate a happy, relaxed experience from trusted staff. We hire for unteachable values - kindness, compassion, empathy - and train for excellence in care, so I am happy to hear you are experiencing this superb combination! Thank you again for your kind feedback; our Bluebirds will continue to seek opportunities to go above and beyond for your wife.
5.0 out of 5
It was our honour to provide live-in care and then palliative care with waking nights to your mother in her home; the past two years with her were simply wonderful. She was warm and kind... a genuine delight for our care team and office team. I am pleased to hear that you found the Bluebird service to be organised, safe, and professional. We strive to deliver the sterling standard of care for residents of Westminster, RBKC, and the City of London so it is a joy to read that your mother received exactly this. We hire for values - kindness, empathy, compassion - and train for excellence in care which means absolutely every Bluebird Care Assistant should meet the same high bar. On behalf of your mother's care team, we are so grateful that you've taken the time to share your thoughts. Her passing has created a void that we fill by remembering and celebrating her beautiful spirit.
4.0 out of 5
Thank you for your kind review of the home care service we provide for your father in his Bayswater home. I'm delighted to hear that his Care Assistants deliver a high standard of care, tailored to his stroke recovery, whilst utilising his specialist equipment. Supporting your father, supporting your wider family structure, enabling you to go back to work and rest assured that your father is safe and happy at home - these are our reasons for being. We look forward to the year ahead, providing exceptional care that goes above and beyond and bends to your father's changing requirements. Delivering the very best outcome for your father in 2023 will continue to be our focus. On behalf of his Care Assistants and wider supervisory care team, thank you again for your wonderful feedback.
The Review Score of 9.8 (9.792) out of 10 for Bluebird Care Westminster, Kensington & Chelsea is based on a) the Average Rating and b) the number of positive Reviews.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Bluebird Care Westminster, Kensington & Chelsea is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
Peter’s first experience of arranging care was fraught and riddled with anxiety. “Finding care at short notice and trying to work with companies with no customer service ethos was frustrating. That’s when I thought there must be a better way!” Fast forward to 2023 and with over a decade of industry experience, Peter owns and oversees triple CQC Outstanding Bluebird Care Westminster, Kensington & Chelsea.
After university he worked for an NGO in New Delhi, using his law degree to change government policy and improve lives. This passion for transformative change permeates his operation of Bluebird Care Westminster, Kensington & Chelsea. “We are changing lives for the better, providing local residents with the opportunity to create their very best in-home support structure, delivered by Bluebirds. Requiring care and support can make one feel quite vulnerable. Our aim is to make choosing care an empowering moment, one that unlocks positive outcomes with the ultimate goal of remaining safe and happy at home.”
With his first foray into arranging care for a family member ending in disappointment, Peter notes, “Our most important ethos is to provide professional care that keeps each customer at the heart of their service… care that we would be happy for our own families to receive. Delivering a consistently compassionate, highly skilled, professional service is why two-thirds of our new customers come to us via personal recommendation.”
Peter and his young family enjoy every aspect of the Kensington & Chelsea, Westminster, and City of London boroughs from summer walks in Regents Park to winter ice skating at the Natural History Museum.
Nicola started her career in care over 10 years ago as a care assistant and a volunteer having looked after her grandparents. This experience helped him realise her passion for caring for others and making a real difference in people's lives.
Nicola joined us in 2011 and has worked for us as a Care Assistant, Coordinator, Supervisor, Deputy Care Manager, Operations Manager and Registered Manager. In that time she has gained considerable experience in the key functions within Bluebird Care and recently gained her NVQ Level 5 in Health & Social Care.
Her primary objective is to ensure that at all times Bluebird Care Kensington & Chelsea provides the highest quality of care to our many customers. Her keen understanding and experience of the processes essential to providing 'quality care' have been invaluable to ensuring we maintain and exceed the highest standards.
Clarissa works alongside Nicola as a Registered Manager of Bluebird Care Kensington & Chelsea. A long-serving Bluebird, she is passionate about delivering exceptional customer service that exceeds expectations.
Miguel is the first point of contact for our new customers. He is at your service for a complimentary Care Consultation in your own home, in-hospital, in our office, or is able to e-meet family members from around the world on Zoom, Teams, or WhatsApp calls. A highly experienced care professional, Miguel is able to explain the most complex care arrangements in simple terms. Whatever your questions, Miguel can provide clear answers that will help you understand exactly how our support from Bluebird Care can make a difference for you. He makes accessing our triple CQC Outstanding care simple by creating bespoke care plans that keep each customer at the centre.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Westminster, Kensington & Chelsea to verify any information. View our terms and conditions. Bluebird Care Westminster, Kensington & Chelsea has an Enhanced Service - more info.
