Bluebird Care Westminster, Kensington & Chelsea is proudly rated Outstanding by the Care Quality Commission (CQC), achieving a Quadruple Outstanding rating in April 2026. This places the service among the highest-performing care providers in the country, recognised for delivering exceptional standards of care, leadership and customer experience.
Providing bespoke home care and live-in care across the Royal Borough of Kensington & Chelsea, Westminster and the City of London, the team supports...
Bluebird Care Westminster, Kensington & Chelsea is proudly rated Outstanding by the Care Quality Commission (CQC), achieving a Quadruple Outstanding rating in April 2026. This places the service among the highest-performing care providers in the country, recognised for delivering exceptional standards of care, leadership and customer experience.
Providing bespoke home care and live-in care across the Royal Borough of Kensington & Chelsea, Westminster and the City of London, the team supports people to remain safe, comfortable and independent in their own homes for as long as possible.
Services range from companionship, wellbeing checks and visiting care to specialist support, 24-hour care and live-in care. Every care package is tailored to individual needs, preferences and lifestyle, ensuring a truly person-centred approach.
Care Assistants are selected for their compassion, kindness and empathy, and receive extensive training to deliver the highest standards of care. Customers benefit from the support of a dedicated Customer Care Manager who ensures care arrangements continue to meet changing needs and expectations.
A complimentary care consultation, available at home or in hospital, provides an opportunity to discuss individual requirements and explore the most appropriate support options. The team is available 24 hours a day, 365 days a year, providing reassurance whenever it is needed.
Real-time care notes can be securely accessed by nominated family members and healthcare professionals, enabling loved ones to stay informed and connected from anywhere in the world.
With a reputation for excellence and a commitment to delivering outstanding, personalised care, Bluebird Care Westminster, Kensington & Chelsea continues to set the benchmark for home care across London.
Care Provided by Bluebird Care Westminster, Kensington & Chelsea
Types of Home Care
Visiting Care
Live-in Care
24 Hour Care
Overnight Care (Waking)
Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
60 minutes
Contract Durations
Ongoing / Long Term
Respite / Short Term
Age Ranges
Older Person Care (65+)
Younger Adult Care (18-65)
Personal Care Services
Washing & Dressing
Toileting Assistance
Medication Assistance (Oral)
Companionship
Continence Care
Feeding & Drinking Assistance
Household Services
Cleaning Service
Food Preparation & Serving
Laundry Service
Shopping Service / Errands
Transportation Service
Other Care Provided
Dementia
Parkinson's Disease
Stroke
Cancer Care
Palliative / End of Life Care
Learning Disability / Autism
Mental Health Condition
Physical Disability
Visual / Hearing Impairment
Alcohol / Drug Misuse
Hospital Discharge
Funding & Fees
Daily Charges per Person
Type of care
Permanent
Hourly Visiting Care
£46 - £49
Weekly Live-in Care
£1,700 - £2,300
Contact Bluebird Care Westminster, Kensington & Chelsea to get a personalised quote:
The price(s) shown are provided by the agency. Contact Bluebird Care Westminster, Kensington & Chelsea for full pricing details and T&Cs.
Bluebird Care Westminster, Kensington & Chelsea has a Review Score of 9.8 (9.752) out of 10, based on 21 reviews in the last 2 years. Over all time Bluebird Care Westminster, Kensington & Chelsea has 78 reviews.
Reviewer Connection to Bluebird Care Westminster, Kensington & Chelsea
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Showing 78 reviews matching selected criteria
Review from S W (Daughter of Client) published on 11 October 2024 Submitted via Website•
Overall Experience
Had a fantastic experience for my 95-year-old mother. The assistants were patient and caring, the management was always available and very responsive. It was an excellent experience and a real pleasure working with you. Can't thank you enough for all you did!
Had a fantastic experience for my 95-year-old mother. The assistants were patient and caring, the management was always available and very responsive. It was an excellent experience and a real pleasure working with you. Can't thank you enough for all you did!
↩Reply from Peter Slough, Director at Bluebird Care Westminster, Kensington & Chelsea
Thank you for taking the time to write this amazing feedback, it really does mean a lot to our teams. It was a pleasure looking after your mother and we are very happy that the experience had such a positive impact on you and your mother. All the best.
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Review from P M (Client / Service User) published on 7 May 2024 Submitted via Postal Card•
Overall Experience
Right from the very beginning, a very positive experience. Telephone calls and meetings set up very promptly. Most impressed by the professionalism, training, friendliness and level of support from the staff.
Nice to be able to talk to staff about problems and techniques. Care tailored to...
Right from the very beginning, a very positive experience. Telephone calls and meetings set up very promptly. Most impressed by the professionalism, training, friendliness and level of support from the staff.
Nice to be able to talk to staff about problems and techniques. Care tailored to individual needs and schedules during visits.
↩Reply from Peter Slough, Director at Bluebird Care Westminster, Kensington & Chelsea
It's been a pleasure to provide care and thank you for writing such lovely feedback. Our teams are so passionate about building genuine connections and providing the gold standard of support for people when in need. I am so glad that we have been able to have such a positive impact for you and build a genuine relationship to ensure the best possible service was delivered. All the very best.
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Review from A S (Wife of Client) published on 11 January 2024 Submitted via Postal Card•
Overall Experience
I am very pleased with Bluebird - the support, the very friendly and practical help they give to my husband's condition and way of life and the knowledge that they are there for me.
My husband really enjoys his experience and I enjoy the peace of mind - thank you.
I am very pleased with Bluebird - the support, the very friendly and practical help they give to my husband's condition and way of life and the knowledge that they are there for me.
My husband really enjoys his experience and I enjoy the peace of mind - thank you.
↩Reply from Peter Slough, Managing Director and owner at Bluebird Care Westminster, Kensington & Chelsea
Thank you for sharing your experience of our service! We are honoured to support your husband to access his community and live life to the fullest, on his terms. His experience and yours are at the heart of his care plan; tailoring each visit to his preferences. Whether it's a stroll in the...
Thank you for sharing your experience of our service! We are honoured to support your husband to access his community and live life to the fullest, on his terms. His experience and yours are at the heart of his care plan; tailoring each visit to his preferences. Whether it's a stroll in the sunshine or preparing a favourite meal, I can assure you that his carers thoroughly enjoy supporting him. Like all of our customers, he has led a storied and truly fascinating life; we are honoured to play our part in supporting him to remain safe and happy at home. Our Care Assistants embody our values - kindness, compassion, empathy - and are trained for excellence in care. I'm delighted to find you've experienced this very special mix! Unwavering confidence in your Bluebirds certainly delivers peace of mind. Thank you again for sharing your thoughts on our triple CQC Outstanding Westminster, Kensington & Chelsea home care service.
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Review from Fabyan J (Client / Service User) published on 23 October 2023 Submitted via Postal Card•
Overall Experience
Bluebird has been very helpful and supportive in providing me care. The carers have been amazing and really kind. It has been a great experience and the office team have been great too.
Bluebird has been very helpful and supportive in providing me care. The carers have been amazing and really kind. It has been a great experience and the office team have been great too.
↩Reply from Peter Slough, Managing Director and owner at Bluebird Care Westminster, Kensington & Chelsea
Thank you for sharing your experience of our service; it has been a pleasure to support you to stay safe and happy in your Kensington home for the past seven years. Your Bluebirds have thoroughly enjoyed working with you and adapting their care and support to your changing requirements. Entrusting...
Thank you for sharing your experience of our service; it has been a pleasure to support you to stay safe and happy in your Kensington home for the past seven years. Your Bluebirds have thoroughly enjoyed working with you and adapting their care and support to your changing requirements. Entrusting yourself, your home, your health and your wellbeing to a care service is a leap of faith... we are honoured that you chose Bluebird Care Westminster, Kensington & Chelsea and I am delighted that you've had the triple CQC Outstanding service we are renowned for providing. Kindness, empathy and compassion are the cornerstones of our care and we build upon these with industry-leading training and supervision for our team to create London's finest service. Thank you again for sharing your experience with your Bluebirds - it means the world to our team!
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Review from Thomas L (Guardian of Client) published on 4 August 2023 Submitted via Website•
Overall Experience
I am the guardian of one of your clients who lives in sheltered accommodation in the Westminster area. I live in the South West and, due to being remote from the person I am a guardian for, find the services of Bluebird Care critical for the safe management of her care. We have always found the...
I am the guardian of one of your clients who lives in sheltered accommodation in the Westminster area. I live in the South West and, due to being remote from the person I am a guardian for, find the services of Bluebird Care critical for the safe management of her care. We have always found the care provided very good and your Care Managers are always extremely responsive to any queries or difficulties that may inevitably arise.
The client has recently had an unfortunate accommodation issue that resulted in significant disruption and distress. The care team at Bluebird Care stepped in and definitely went the extra mile to bring the situation under control quickly and efficiently; so minimising the impact and distress for the client. The care, dedication and professionalism of the carers and managers who dealt with the situation was second to none and has been hugely appreciated.
↩Reply from Peter Slough, Director and Owner at Bluebird Care Westminster, Kensington & Chelsea
Thank you for your feedback regarding the service we've provided for the past three years. It is our pleasure to support our customer with daily visits to her Marylebone home. I'm delighted to read that our service has been consistently excellent for her; continuously liaising with you as her...
Thank you for your feedback regarding the service we've provided for the past three years. It is our pleasure to support our customer with daily visits to her Marylebone home. I'm delighted to read that our service has been consistently excellent for her; continuously liaising with you as her guardian and being immediately responsive to her changing requirements are essential elements of delivering a 'CQC Outstanding' level of support. When opportunities arise to go the extra mile for our customers, we rise to the challenge and strive to exceed expectations. The circumstance you mention in your review is one such occasion where swift, decisive action was required and taken. I am delighted to hear your Customer Service Manager was able to significantly mitigate the upset and disruption. Our Bluebirds always aim to be 'second to none' - what a marvellous description! Thank you again for your kind words; they mean the world to our team.
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Review from L M (Son of Client) published on 4 August 2023 Submitted via Postal Card•
Overall Experience
My mother's carer has become part of our family. We enjoy time together eating meals and doing other lovely things together. My mother is very happy being cared for in her own home so that we can continue to enjoy each other's company in a familiar environment. My mother's carer does so much:...
My mother's carer has become part of our family. We enjoy time together eating meals and doing other lovely things together. My mother is very happy being cared for in her own home so that we can continue to enjoy each other's company in a familiar environment. My mother's carer does so much: changing bedsheets, preparing meals, suggesting ideas for entertainment such as watching videos or going for a walk. Her cooking is excellent. She has a great sense of humour - much needed in many situations! We are thrilled with her, as a family.
↩Reply from Peter Slough, Director and Owner at Bluebird Care Westminster, Kensington & Chelsea
It has been a pleasure supporting your mother in her Holland Park home. She is a joy to support! As her requirements changed, we were able to adapt the service from home care to live-in care. I am thrilled to read that our carer matching process has been a runaway success! Helping our customers...
It has been a pleasure supporting your mother in her Holland Park home. She is a joy to support! As her requirements changed, we were able to adapt the service from home care to live-in care. I am thrilled to read that our carer matching process has been a runaway success! Helping our customers remain safe and happy at home, supporting our customers and their family members. This is precisely what our service sets out to achieve. Many people think that increased needs mean a loss of independence and a move away from their beloved home. Our service proves this simply isn't the case and one can be supported at home to enjoy life on one's own terms. Our live-in care team are hand-picked to fit each customer's requirements and personalities and they boast well-rounded skill sets that match their innate kindness, empathy, and compassion. I am delighted to read that you are thrilled with our service and can't wait to share this beautiful feedback with her Bluebirds!
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Review from D W (Client / Service User) published on 17 July 2023 Submitted via Postal Card•
Overall Experience
I'm really happy with the service provided by Bluebird Care. Value the care and carers.
I'm really happy with the service provided by Bluebird Care. Value the care and carers.
↩Reply from Peter Slough, Director and Owner at Bluebird Care Westminster, Kensington & Chelsea
Thank you for your kind words regarding the service we've provided to support you in your home. Our triple CQC outstanding home care and live-in care service is custom-built around each individual customer to create their happiest and most bespoke experience. Whilst we are not the least expensive...
Thank you for your kind words regarding the service we've provided to support you in your home. Our triple CQC outstanding home care and live-in care service is custom-built around each individual customer to create their happiest and most bespoke experience. Whilst we are not the least expensive care provider, our rigorous training programme embeds 'Excellence in Care' and we can boast multiple tiers of oversight to ensure your care exceeds expectations at every opportunity. From your superb care assistants to your dedicated customer service manager, who is there to act as your 'North Star' no matter the question or requirement, your Bluebirds are there for you any time, day or night, 365 days a year. I'm delighted to read that you find significant value in our service - that's exactly what we set out to deliver! Thank you again for sharing your insight; it is our honour to support you in your home.
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Review from Margaret L (Wife of Client) published on 22 May 2023 Submitted via Website•
Overall Experience
I would like to take this opportunity to highlight the amazing service our care staff delivered to my late husband during my family's most difficult time of need. The manager personally provided an incredible service supporting my husband throughout his difficult journey with Vascular Dementia from...
I would like to take this opportunity to highlight the amazing service our care staff delivered to my late husband during my family's most difficult time of need. The manager personally provided an incredible service supporting my husband throughout his difficult journey with Vascular Dementia from the beginning stages of the disease all the way to my husband's last few weeks at home receiving palliative care, he would literally always go out of his way to make sure we had the best staff, equipment and community professionals available on hand in between each stage according to his condition. With great charm and imaginative sympathy during his regular visits, he would give our family such a positive light in our darkest moments. I will be forever grateful and recommend his services to anyone who needs this type of support in their own home!
↩Reply from Peter Slough, Director and Owner at Bluebird Care Westminster, Kensington & Chelsea
Thank you for your kind testimonial; it was our honour to facilitate your husband's wishes to the letter. He is sorely missed by our team. With dementia, palliative, and end-of-life specialists as part of our core care team, we are able to provide professional, empathetic, compassionate,...
Thank you for your kind testimonial; it was our honour to facilitate your husband's wishes to the letter. He is sorely missed by our team. With dementia, palliative, and end-of-life specialists as part of our core care team, we are able to provide professional, empathetic, compassionate, person-centred in-home support. I'm pleased to hear the care provided was invaluable and enabled space for precious, unburdened time with him. To learn that we were of assistance at this particularly difficult time fills the hearts of every team member who supported your family.
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Review from Jeremy O (Husband of Client) published on 18 May 2023 Submitted via Website•
Overall Experience
We have two carers morning and evening from Bluebird Care. They get my wife up using a sling and hoist and transfer her to the living room, where she has a special lift up chair. They wash and dress her and get her breakfast and any other minor needs. The carers are very professional. They treat my...
We have two carers morning and evening from Bluebird Care. They get my wife up using a sling and hoist and transfer her to the living room, where she has a special lift up chair. They wash and dress her and get her breakfast and any other minor needs. The carers are very professional. They treat my wife extremely well and with care. They interact very positively with her and create a happy and relaxed experience for her. Over time her regular carers have become trusted friends, who do more than just help her with her disability.
↩Reply from Peter Slough, Director and Owner at Bluebird Care Westminster, Kensington & Chelsea
Thank you for your kind words regarding your wife’s service. It has been our great pleasure to assist her in your home for the past year. You are held in high esteem by our Westminster, Kensington & Chelsea Bluebirds, from our registered manager to your customer service manager and our field care...
Thank you for your kind words regarding your wife’s service. It has been our great pleasure to assist her in your home for the past year. You are held in high esteem by our Westminster, Kensington & Chelsea Bluebirds, from our registered manager to your customer service manager and our field care supervisors to your care assistants, it has been marvellous to work with you. I am delighted to hear that your wife’s twice-daily support has been delivered professionally and with great care, to facilitate a happy, relaxed experience from trusted staff. We hire for unteachable values - kindness, compassion, empathy - and train for excellence in care, so I am happy to hear you are experiencing this superb combination! Thank you again for your kind feedback; our Bluebirds will continue to seek opportunities to go above and beyond for your wife.
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Review from P G (Son of Client) published on 27 April 2023 Submitted via Website•
Overall Experience
Bluebird Care Westminster provided our mother with a lovely, kind and attentive carer. She was very well organised and excellent company, meaning that we never had concerns about her safety. The company was highly professional at all times and ensured that we had a similar level of high-quality...
Bluebird Care Westminster provided our mother with a lovely, kind and attentive carer. She was very well organised and excellent company, meaning that we never had concerns about her safety. The company was highly professional at all times and ensured that we had a similar level of high-quality care when the primary carer was away.
↩Reply from Peter Slough, Director and Owner at Bluebird Care Westminster, Kensington & Chelsea
It was our honour to provide live-in care and then palliative care with waking nights to your mother in her home; the past two years with her were simply wonderful. She was warm and kind... a genuine delight for our care team and office team. I am pleased to hear that you found the Bluebird service...
It was our honour to provide live-in care and then palliative care with waking nights to your mother in her home; the past two years with her were simply wonderful. She was warm and kind... a genuine delight for our care team and office team. I am pleased to hear that you found the Bluebird service to be organised, safe, and professional. We strive to deliver the sterling standard of care for residents of Westminster, RBKC, and the City of London so it is a joy to read that your mother received exactly this. We hire for values - kindness, empathy, compassion - and train for excellence in care which means absolutely every Bluebird Care Assistant should meet the same high bar. On behalf of your mother's care team, we are so grateful that you've taken the time to share your thoughts. Her passing has created a void that we fill by remembering and celebrating her beautiful spirit.
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Review from John W (Son of Client) published on 26 January 2023 Submitted via Postal Card•
Overall Experience
A great well structured team that ensures to maintain a quality service from training of staff to the regular monitoring of works. They ensure that works are professional at all times. We are extremely happy that each carer goes out of their way to ensure that Dad's quality of life is maintained at...
A great well structured team that ensures to maintain a quality service from training of staff to the regular monitoring of works. They ensure that works are professional at all times. We are extremely happy that each carer goes out of their way to ensure that Dad's quality of life is maintained at a higher standard and the difference is evident from looking after Dad through to taking care of his surroundings. Dad is in a lot better place. Well done team, looking forward to a great 2023.
↩Reply from Peter Slough, Director and Owner at Bluebird Care Westminster, Kensington & Chelsea
Thank you for your kind review of the home care service we provide for your father in his Bayswater home. I'm delighted to hear that his Care Assistants deliver a high standard of care, tailored to his stroke recovery, whilst utilising his specialist equipment. Supporting your father, supporting...
Thank you for your kind review of the home care service we provide for your father in his Bayswater home. I'm delighted to hear that his Care Assistants deliver a high standard of care, tailored to his stroke recovery, whilst utilising his specialist equipment. Supporting your father, supporting your wider family structure, enabling you to go back to work and rest assured that your father is safe and happy at home - these are our reasons for being. We look forward to the year ahead, providing exceptional care that goes above and beyond and bends to your father's changing requirements. Delivering the very best outcome for your father in 2023 will continue to be our focus. On behalf of his Care Assistants and wider supervisory care team, thank you again for your wonderful feedback.
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Review from Emma A (Daughter of Client) published on 22 December 2022 Submitted via Website•
Overall Experience
Bluebird care has brought me not only valuable assistance in managing my father's care but also peace of mind. I have not found this level of reliability, empathy and professionalism with other care agencies. It is a great relief to be able to call on qualified professionals who can understand and...
Bluebird care has brought me not only valuable assistance in managing my father's care but also peace of mind. I have not found this level of reliability, empathy and professionalism with other care agencies. It is a great relief to be able to call on qualified professionals who can understand and anticipate complex needs.
↩Reply from Peter Slough, Director and Owner at Bluebird Care Westminster, Kensington & Chelsea
It has been our honour to assist your father in his Covent Garden home. I'm delighted to hear that you're finding our carers to be empathetic and professional. We hire for values - compassion, kindness, empathy - and train for excellence in care. Our specialist training goes beyond industry...
It has been our honour to assist your father in his Covent Garden home. I'm delighted to hear that you're finding our carers to be empathetic and professional. We hire for values - compassion, kindness, empathy - and train for excellence in care. Our specialist training goes beyond industry standards to ensure each customer receives a truly tailored experience. For family members and advocates who live abroad (or indeed any distance from their loved one), the openPASS system allows real-time access to care notes from anywhere in the world giving, as you rightly note, exceptional peace of mind. On behalf of our office team and your father's dedicated care team, thank you for taking the time to share your experience of our service.
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Review from Tom W (Son of Client) published on 19 August 2022 Submitted via Website•
Overall Experience
Lots of help along the way to find the best care plan for my father, working with both nurses and carers. It's all about the people and with our carers we are truly lucky to have them both on team dad!
Lots of help along the way to find the best care plan for my father, working with both nurses and carers. It's all about the people and with our carers we are truly lucky to have them both on team dad!
↩Reply from Peter Slough, Director and Owner at Bluebird Care Westminster, Kensington & Chelsea
Thank you for the wonderful review of our home care service; we are honoured to be assisting your father in his Westminster home. As you rightly note, it is all about the people! We hire for values: kindness, compassion and a genuine desire to care - and then train rigorously for Excellence in the...
Thank you for the wonderful review of our home care service; we are honoured to be assisting your father in his Westminster home. As you rightly note, it is all about the people! We hire for values: kindness, compassion and a genuine desire to care - and then train rigorously for Excellence in the delivery of that care. On behalf of your father's care assistants, his Customer Service Manager and our wider Bluebird Care office team, a huge thank you!
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Review from Graham A (Next of Kin) published on 7 July 2022 Submitted via Website•
Overall Experience
We have been delighted with the quality and care Bluebird provided to our elderly relative who has vascular dementia but remained very independent. Bluebird was able to try different carers and timings to find which combination worked best. We lived some distance away and it was good to see the...
We have been delighted with the quality and care Bluebird provided to our elderly relative who has vascular dementia but remained very independent. Bluebird was able to try different carers and timings to find which combination worked best. We lived some distance away and it was good to see the senior management being hands-on and keeping us informed. It was marvellous that they were able to find a carer who obtained our relative’s trust so that they went to the laundrette together, took a bus to a large supermarket for shopping, picking up the laundry on the way back. Unfortunately, after another emergency hospital admittance (accompanied by her main carer) the care package had to end when the relative needed 24-hour care and the flat was not suitable. We would not hesitate to recommend the office.
↩Reply from Peter Slough, Director and Owner at Bluebird Care Westminster, Kensington & Chelsea
Thank you so much for your kind words. Whether you live close to or far away from a loved one, the prospect of choosing the right team to meet their needs is a daunting task. As leaders in dementia care, our team was able to create a bespoke care plan that kept her safe and happy in her home. On...
Thank you so much for your kind words. Whether you live close to or far away from a loved one, the prospect of choosing the right team to meet their needs is a daunting task. As leaders in dementia care, our team was able to create a bespoke care plan that kept her safe and happy in her home. On behalf of her care assistants and our office team, I can assure you she will be sorely missed. We thoroughly enjoyed getting to know and care for her.
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Review from G W (Partner of Client) published on 18 March 2022 Submitted via Postal Card•
Overall Experience
Excellent service at all levels of the company. Very professional, caring and above and beyond expectations. Very compassionate, understanding of client's needs and care. Attention to clients' requirements to maintain quality of life. Very detailed to clients' needs and expectations.
Excellent service at all levels of the company. Very professional, caring and above and beyond expectations. Very compassionate, understanding of client's needs and care. Attention to clients' requirements to maintain quality of life. Very detailed to clients' needs and expectations.
↩Reply from Hannah Bailey, Marketing Manager at Bluebird Care Westminster, Kensington & Chelsea
Hi, thanks so much for such a lovely review! We really appreciate your kind words and it means a lot to the carers. We will be sure to pass on the feedback.
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Review from Lina A (Wife of Client) published on 9 December 2021 Submitted via Website•
Overall Experience
We had the good fortune of getting help from Bluebird Westminster immediately after my husband had his hip replacement surgery. And we had the greater fortune in our first port of call being the care manager. She has an abundance of all the qualities one wishes for in a human being in care...
We had the good fortune of getting help from Bluebird Westminster immediately after my husband had his hip replacement surgery. And we had the greater fortune in our first port of call being the care manager. She has an abundance of all the qualities one wishes for in a human being in care management: calm, kindness, understanding, compassion, empathy and an ability to explain challenges without sounding panicked. She truly is an oasis of calm and a far superior care manager than anyone I had to deal with later. Of course, we know we are dealing with a business when we come to you. But she makes it seem that providing quality care is as (if not more) important as making money. A later branch basically said it’s not worth their while to help those who can’t commit to long term care whether or not it’s needed! Their rigid motto (as it sounded!) was: if you can’t commit to pay for what you may not need, don’t expect help let alone respect! 5 stars below is for Westminster.
↩Reply from Hannah Bailey, Marketing Manager at Bluebird Care Westminster, Kensington & Chelsea
Hi, thank you so much for providing such a lovely review. We really appreciate your feedback and hope that your future service provides the same standard of high-quality care that you deserve. I have passed your feedback on to the Registered Care Manager who will be delighted to hear such positive reviews.
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Review from Falwa M (Daughter of Client) published on 29 November 2021 Submitted via Website•
Overall Experience
Bluebird Care has provided my mother with professional, wonderful and loving care. My mother needed 24-hour care and they have done marvellously. Their standards met my expectations. It made life much easier for all our family during a very difficult time. The respect and love was in their every...
Bluebird Care has provided my mother with professional, wonderful and loving care. My mother needed 24-hour care and they have done marvellously. Their standards met my expectations. It made life much easier for all our family during a very difficult time. The respect and love was in their every detail and attention. I felt very happy and safe to leave my ailing mother in their hands , they have come back to me and my sisters with all the details required to provide my mother with the utmost comfort. Off course problems do arise but they were managed professionally by the management and customised the care to my mother's needs.
↩Reply from Hannah Bailey, Marketing Manager at Bluebird Care Westminster, Kensington & Chelsea
Thanks so much for writing such a great review. Our care staff works incredibly hard to deliver the high-quality staff our customers deserve, and it's great to see it being recognised. I'll be sure to pass on the feedback.
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Review from T P (Niece of Client) published on 9 September 2021 Submitted via Postal Card•
Overall Experience
The carer has provided excellent care to my uncle. Bluebird has been great making sure my uncle has the same carers as much as possible which is much less confusing for him. The care manager has also been extremely helpful even popping in to see my uncle in person, which my uncle has really...
The carer has provided excellent care to my uncle. Bluebird has been great making sure my uncle has the same carers as much as possible which is much less confusing for him. The care manager has also been extremely helpful even popping in to see my uncle in person, which my uncle has really enjoyed. All the other carers have also been really helpful.
↩Reply from Hannah Bailey, Marketing Manager at Bluebird Care Westminster, Kensington & Chelsea
Thanks for your kind words. Our carers and care service managers' will be delighted to see how their service has positively benefitted your uncle. They really enjoy getting to know their customers and work hard to deliver an outstanding service. I'll be sure to pass on your comments.
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Review from F V (Client / Service User) published on 9 September 2021 Submitted via Postal Card•
Overall Experience
The carer has been highly supportive in a variety of ways, helping me shower, walking with me and accompanying me shopping and helping me to get in and out of cabs. Their also highly flexible and a delightful company.
The carer has been highly supportive in a variety of ways, helping me shower, walking with me and accompanying me shopping and helping me to get in and out of cabs. Their also highly flexible and a delightful company.
↩Reply from Hannah Bailey, Marketing Manager at Bluebird Care Westminster, Kensington & Chelsea
Thank you for a lovely review. This type of positive feedback really helps our carers feel very appreciated, especially after such a challenging 18 months.
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Management
Treated with Dignity
Value for Money
Review from E R (Daughter of Client) published on 8 September 2021 Submitted via Postal Card•
Overall Experience
I've been caring for my mum since 2010 after her first stroke. During these 10 years, I've dealt with a few care agencies and I must say that Bluebird is on the top of the list!. Very professional, very efficient, friendly, kind, thorough and creative approach. Creative in a good sense, individual...
I've been caring for my mum since 2010 after her first stroke. During these 10 years, I've dealt with a few care agencies and I must say that Bluebird is on the top of the list!. Very professional, very efficient, friendly, kind, thorough and creative approach. Creative in a good sense, individual and considering. Each step of care is based on a very detailed assessment. My mum has a lot of health issues. Her carers were very good.
↩Reply from Hannah Bailey, Marketing Manager at Bluebird Care Westminster, Kensington & Chelsea
Thank you kindly for your lovely review. We always aim to provide the highest level of care possible, and we are delighted to see that it is being noticed. I will be sure to pass your positive feedback on to your mum's carers.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 01 March 2026
Overall Outstanding
CaringOutstanding
EffectiveOutstanding
ResponsiveOutstanding
SafeGood
Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - The service is performing exceptionally well.
Good - The service is performing well and meeting our expectations.
Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report
News (1)
News
05 Jun 2026
Bluebird Care Westminster, Kensington & Chelsea is celebrating an exceptional achievement after being awarded an Outstanding rating by the Care Quality Commission (CQC) for the second consecutive inspection, with an...
There are no accreditations posted yet for Bluebird Care Westminster, Kensington & Chelsea.
Meet the Team (7)
Peter SloughJob Title Managing DirectorJoined 2011
Peter’s first experience of arranging care was fraught and riddled with anxiety. “Finding care at short notice and trying to work with companies with...
Peter’s first experience of arranging care was fraught and riddled with anxiety. “Finding care at short notice and trying to work with companies with no customer service ethos was frustrating. That’s when I thought there must be a better way!” Fast forward to 2023, and with over a decade of industry experience, Peter owns and oversees triple CQC Outstanding Bluebird Care Westminster, Kensington & Chelsea.
After university, he worked for an NGO in New Delhi, using his law degree to change government policy and improve lives. This passion for transformative change permeates his operation of Bluebird Care Westminster, Kensington & Chelsea. “We are changing lives for the better, providing local residents with the opportunity to create their very best in-home support structure, delivered by Bluebirds. Requiring care and support can make one feel quite vulnerable. Our aim is to make choosing care an empowering moment, one that unlocks positive outcomes with the ultimate goal of remaining safe and happy at home.”
With his first foray into arranging care for a family member ending in disappointment, Peter notes, “Our most important ethos is to provide professional care that keeps each customer at the heart of their service… care that we would be happy for our own families to receive. Delivering a consistently compassionate, highly skilled, professional service is why two-thirds of our new customers come to us via personal recommendation.”
Peter and his young family enjoy every aspect of the Kensington & Chelsea, Westminster, and City of London boroughs from summer walks in Regent's Park to winter ice skating at the Natural History Museum.
Melony FairchildJob Title Operations DirectorJoined 2024
With over 22 years’ experience, Melony leads operations across Bluebird Care and is a CQC-nominated individual, ensuring care is delivered safely, consistently, and to the highest standards.
Kelly BennettJob Title Head of PeopleJoined 2022
With over 13 years’ experience, Kelly leads recruitment and people development, ensuring you’re supported by skilled, reliable and well-matched carers, ensuring CQC standards are upheld.
Estelle GreeffJob Title Head of Quality & ComplianceJoined 2022
With over 10 years’ experience, Estelle leads quality and compliance, ensuring every service meets rigorous standards and remains consistently CQC inspection-ready.
Justyna ZakJob Title Registered ManagerJoined 2024
Justyna joined Bluebird Care in August 2024. A qualified midwife, Justyna has over seven years’ experience in health and social care, having worked...
Justyna joined Bluebird Care in August 2024. A qualified midwife, Justyna has over seven years’ experience in health and social care, having worked in both nursing homes and home care services. With a passion to provide compassionate, high-quality care, Justyna focuses on ensuring both her customers and care teams receive unrivalled levels of support. She is dedicated to ensuring her customers thrive through receiving highly personalised care that delivers positive outcomes, and her team are empowered and recognised for their contribution. As the Registered Manager of Bluebird Care in Westminster & City of London, Justyna is responsible for managing, developing and supporting the branch's exceptional care team, whilst ensuring high standards of service, quality and compliance. Justyna had previously worked in residential care but wanted to enable people to be supported in their home environment in their community. She is very passionate about contributing to her local community and the changes that she can make to enable her customers to have an improved quality of life and well-being.
Cynthia CorcoranJob Title Deputy ManagerJoined 2020
Cynthia is responsible for ensuring an exceptional customer experience, including creating, reviewing and updating care and support plans, providing...
Cynthia is responsible for ensuring an exceptional customer experience, including creating, reviewing and updating care and support plans, providing hands-on support to customers and their families so that positive outcomes are achieved, and open communication is maintained. She also enables customers to access any extra support they may need from other healthcare professionals. Cynthia embarked on a career in care as she wanted to ensure that all people could access dignified, compassionate and caring support when they need it. Having started at Bluebird Care as a Care Assistant in August 2020, Cynthia worked her way up to become a Supervisor and then Customer Care Manager, prior to taking a two-year sabbatical to study ICT.
Miguel GuilherminoJob Title Care Development LeadJoined 2019
Miguel is the first point of contact for our new customers. He is at your service for a complimentary Care Consultation in your own home,...
Miguel is the first point of contact for our new customers. He is at your service for a complimentary Care Consultation in your own home, in-hospital, in our office, or is able to e-meet family members from around the world on Zoom, Teams, or WhatsApp calls. A highly experienced care professional, Miguel is able to explain the most complex care arrangements in simple terms.
Whatever your questions, Miguel can provide clear answers that will help you understand exactly how our support from Bluebird Care can make a difference for you. He makes accessing our triple CQC Outstanding care simple by creating bespoke care plans that keep each customer at the centre.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Westminster, Kensington & Chelsea to verify any information. View our terms and conditions. Bluebird Care Westminster, Kensington & Chelsea has an Enhanced Service -what an Enhanced Service includes.
