Bluebird Care Westminster, Kensington & Chelsea

77 Ashmill Street, London NW1 6RA
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9.8 71 Reviews
  • Bluebird Care Westminster, Kensington & Chelsea, London
Bluebird Care Westminster, Kensington & Chelsea is rated 'Outstanding' by the Care Quality Commission (CQC) (May 2023), putting their service in the top 4% of care providers nationwide.

The team provide a tailored home and live-in care service to discerning customers in three London boroughs - the Royal Borough of Kensington & Chelsea, Westminster, and the City of London.

Their mission is to empower customers by keeping them safe and happy at home for as long as they so desire; care ranges from health and wellbeing checks and hourly visits to 24-hour care and live-in care. Bluebird Care Assistants are hired for their innate values - kindness, empathy, compassion - and trained for excellence in care.

A complementary in-home or in-hospital Care Consultation allows you to ask questions and supports seamless access to bespoke care and support, tailored to your individual requirements.

Your personal Customer Service Manager addresses your every need and the team is contactable around the clock, 365 days a year. With real time care notes accessible to nominated family members and medical professionals, you can check on a loved one from anywhere in the world, any time.

Call or email the Bluebirds to start your personal journey in care with London's finest care team.
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Care Provided by Bluebird Care Westminster, Kensington & Chelsea

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £39 – £42.50
  • Weekly Live-in Care Fees: £1595 – £2200

These prices are only a guideline, please contact Bluebird Care Westminster, Kensington & Chelsea to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Nicola Bowditch (Registered Manager)

Bluebird Care Westminster, Kensington & Chelsea Reviews (71)

9.8

Bluebird Care Westminster, Kensington & Chelsea has a Review Score of 9.8 (9.809) out of 10, based on 15 reviews in the last 2 years.
Over all time Bluebird Care Westminster, Kensington & Chelsea has 71 reviews.

Overall Experience
  • 63
  • 8
  • 0
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Date Published
  • 71
  • 9
  • 12
  • 15
  • 56
Reviewer Connection to Bluebird Care Westminster, Kensington & Chelsea
  • 30
  • 13
  • 7
  • 7
  • 4
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 71, showing 41-60
Review from Lois (Friend of Client) published on 21 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I found Bluebird to be extremely helpful when I made contact with them in mid-December to discuss the possibility of a live-in carer for my friend who was about to be discharged from hospital. The arrangements were made and worked very smoothly even though the discharge eventually happened late on Christmas
Eve.
They have been very professional in all their dealings and transparent regarding the costs and role of the carer. I could not have hoped for a better care provider in what can be a very difficult situation and would not hesitate to highly recommend them.
Reply from Hannah Bailey, Marketing Manager at Bluebird Care Westminster, Kensington & Chelsea

Hi Lois, Thank you so much for the kind words. We are incredibly proud of the hard work that our carers put in, and I will be delighted to share such positive feedback with them.

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Review from Marie H (Client) published on 14 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The service is excellent, I am so well pleased that my care service manager took the time to see my personality, requirements and find me a suitable match. My carer has been a very reliable and great support for me at home.
Reply from Hannah Bailey, Marketing Manager at Bluebird Care Westminster, Kensington & Chelsea

Thank you very much for your positive feedback. All of us at Bluebird Care Westminster & City of London appreciate it. I will make sure that your comment has been passed on to our Care Service Manager and your carer. They will be delighted!

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Review from S G (Client) published on 8 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent, reliable service. My carer has become an excellent and reliable person and a good friend. The service means I am not putting a heavy burden of care on my children.
Reply from Hannah Bailey, Marketing Manager at Bluebird Care Westminster, Kensington & Chelsea

Thank you so much for the feedback! Everyone in Bluebird Care Westminster & City of London works hard to ensure that our customers are being delivered high-quality care at all times. We really appreciate receiving your positive review.

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Review from Desmond H (Client) published on 30 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would recommend Bluebird Care Westminster & City of London for their care and empathy towards their vulnerable service users. My caring staff and especially in my case, my care manager should be highly commended on their diligence, tenacity and their imaginative sympathy.
Reply from Peter Slough, Director at Bluebird Care Westminster, Kensington & Chelsea

We appreciate your feedback and thank you for your kind words. Reviews like this really make the team very proud. All the very best - Bluebird Care

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Review from Nicholas L (Client) published on 26 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers and office staff are wonderful and very polite, and I would not get rid of them.
Reply from Peter Slough, Director at Bluebird Care Westminster, Kensington & Chelsea

Thank you so much for taking the time to review and we are so glad that the service works so well for you. We really enjoy supporting you and helping with your everyday life. All the very best, Bluebird Care Westminster & City of London.

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Review from Pauline M (Daughter of Client) published on 11 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bluebird has provided outstanding care and support for our mother since 2018. Without their caring attention to her personal needs, health and well being, she would not have been able to remain in her own home to the age of 92. Over the years, as her requirements changed, they flexed and adapted to
the changing brief, often at short notice. Always there to assist when needed, supporting us as a family and with my mother’s dignity and well being at the heart of any decisions. We would not hesitate in recommending the care team at Westminster; they were nothing short of outstanding.
Reply from Peter Slough, Director at Bluebird Care Westminster, Kensington & Chelsea

Thank you so much for the great feedback. Your review really sums up the work we try to do every single day and it really means a lot for the team to hear this. It’s really important to us to provide care in this way and we really enjoy looking after your mum. Many thanks - Bluebird Care.

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Review from Sandra M (Daughter of Client) published on 9 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
This company Bluebird is incredible. Our mother 91 had the most brilliant time with Bluebird carers. Every day they enlivened her life, attended to her every need and most of all made her feel safe. When things got difficult and it became obvious that mum needed more nursing care they reassured her
and one Bluebird carer stayed with her until 1.30 in the morning until the paramedics came. Myself and my sister absolutely knew that ‘mum’ was cared for and safe and they allowed mum to stay in her flat until it was no longer possible. Mum loves her Bluebird carers and misses them all. Thank you, Bluebird you are amazing.
Reply from Peter Slough, Director at Bluebird Care Westminster, Kensington & Chelsea

What lovely feedback to receive, thank you for taking the time to write this. We hope your Mum is now settled in, we all miss her so much but glad that she is doing well. I will pass this feedback over to her care team who all really enjoyed looking after her. All the very best, Bluebird Care

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Review from I G (Client) published on 15 December 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Expressing my care needs with a calm, understanding, sensitive, patiently listening, care service manager was very, very positive for me to get the help I needed. I am deeply thankful, finding the current, suitable, experienced, warm-hearted carer supporting and helping me.
Reply from Peter Slough, Director at Bluebird Care Westminster, Kensington & Chelsea

Thank you so much for leaving this review, we are very happy that our service has given you the support you want.

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Review from Barry P (Client) published on 11 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My carers from Bluebird are very good and very caring in the way they look after me, and when I am not very well, they are very professional and know what to do in an emergency.
Reply from Peter Slough, Director at Bluebird Care Westminster, Kensington & Chelsea

Thanks so much for taking the time to write a review. So happy that we can provide that support and stability to you and make you feel comfortable. We really appreciate the feedback. All the very best - Bluebird Care Westminster

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Review from Raquel G (Daughter of Client) published on 3 December 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
Very grateful and impressed by the level of care and attention given to my father during an extremely challenging year, particularly when my father was discharged from hospital after having tested positive for Covid. Many thanks.
Reply from Valeria Priore, Assistant Manager at Bluebird Care Westminster, Kensington & Chelsea

Thank you for taking the time to review, we are very happy that our service is able to continue helping your father and has supported him during this difficult year. We wish you and your family the very best. Kind regards

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Review from Scholastica S (Client) published on 27 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My home help has always been very good and kind and it is the truth. They always get me what I want and need and some even go over and above what they are required and do. I am very grateful. May the good Lord bless then all. Many many thanks to you all.
Reply from Peter Slough, Director at Bluebird Care Westminster, Kensington & Chelsea

Thank you so much for posting this feedback. It is lovely to hear that we can provide such support to you. We really appreciate the thanks and we will pass this on to the whole team. All the very best, Bluebird Care Westminster.

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Review from Peter R (Son of Client) published on 30 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Can't express enough how grateful we are to the team at Bluebird Care (Westminster), from CEO to admin team and the wonderful carers. They should be very proud of the work they do. We were at our wit's end with a previous care provider, and the difference between the two was like night and day. We urgently
needed to get some adequate care to replace the agency that went before, and the response from Bluebird from the moment we made an enquiry was considerate, empathetic and professional. They contacted us at the weekend, an assessment was booked within days and wonderfully talented carers in place by the Friday. Our only regret was not finding Bluebird sooner. Sadly we weren't aware just how fast my father's health would decline, but the kindness, care, professionalism and support provided while they were involved was wonderful. Even on the day my father passed away, they worked tirelessly on arrangements to have carers on the ground to support Palliative Care. Outstanding service.
Reply from Peter Slough, Director at Bluebird Care Westminster, Kensington & Chelsea

Thank you for taking the time to review, we are very happy that our service was able to help you in this very difficult time. The feedback has been given to all our staff, and the carer's really appreciated the chocolates you sent to them. We wish you and your family the very best. Kind regards - Bluebird Care Westminster.

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Review from James F (Son of Client) published on 2 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are incredibly impressed and grateful for the service provided by Bluebird Care Westminster & City of London. Everyone involved has been extremely professional, conscientious and helpful. We have used other care agencies in the past and this one is definitely the best. Our thanks again after the
reassurance and caring support that Bluebird has provided.
Reply from Peter Slough, Director at Bluebird Care Westminster, Kensington & Chelsea

Thank you so much for taking the time to leave this feedback. It’s such lovely feedback to hear and it means a lot to all of us at the company. We really enjoy working alongside the family and trying our very best to get the best outcomes for your parents on a day to day basis. I will make sure everyone involved receives this feedback which will make their days.

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Review from Aneesa R (Daughter of Client) published on 21 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bluebird has been caring for my Mother who has advanced dementia for the past two years, initially for daycare which then progressed to a full live-in package. The service has been essential in supporting my Mother and our families’ needs. We have been particularly impressed with our Care Manager, who
always goes the extra mile in ensuring the very best care and outcomes for my mother. His help and support have been vital in ensuring the best possible outcomes for her and matching suitable carers to meet my mother’s requirements. The service has been responsive and professional; carers are well supported and trained and the care plan is updated efficiently to reflect changing needs. The service is a vital and valuable support for us.
Reply from Peter Slough, Director at Bluebird Care Westminster, Kensington & Chelsea

Thank you so much for taking the time to complete a review. It is so lovely to have such great feedback. It’s a pleasure looking after your Mum and also working with the family who really helps support us to give the service we provide. It’s a real team effort. All the very best and thanks once again.

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Review from Daisy B (Friend of Client) published on 4 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team has been excellent at looking after my neighbour. Often going beyond the normal requirements to find his favourite cereal or help with medical issues. I no longer have to worry about him so this is a huge weight off my shoulders.
Reply from Peter Slough, Director at Bluebird Care Westminster, Kensington & Chelsea

Thank you so much for taking the time to review our service. We appreciate all feedback, and we are really happy that we have been able to help both you and your friend, who we very much enjoy looking after. Our aim is to provide a very personalised service so glad that the team is going above and beyond. All the very best - Bluebird Care

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Review from Bruce N (Friend of Client) published on 24 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visited a friend last Saturday with a couple of compatriots of his, as we were very concerned about his welfare as his health is now so troubling. We were all pleasantly surprised at how well cared for and how happy he was. Thanks to Bluebird Care Westminister , particularly the Customer Service Manager,
whose caring nature and attention to our friend's needs, has made him a firm favourite. May your good works continue.
Reply from Peter Slough, Director at Bluebird Care Westminster, Kensington & Chelsea

Thank you so much for the review. It is such a pleasure you look after your friend and we were very happy to be able to organise the recent trip out with him which was such a big success. I will pass over the thanks to the team, all the very best.

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Review from Felix H (Son of Client) published on 8 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bluebird (Westminster) has been an essential part of my Mother's daily care for over a year now. In recent times they have gone above and beyond to ensure my Mother's safety and wellbeing during what has been an extremely challenging time for us all. Both carers very much live up to their titles as
'carers' and my Mother has become extremely fond of both of them. I would also commend the thought that went into placing the right carers with the right client - thank you to all at Bluebird Westminster.
Reply from Peter Slough, Managing Director at Bluebird Care Westminster, Kensington & Chelsea

Thanks for the great review, it is a pleasure looking after your mother. So nice to have such great feedback which is why we work in this industry. I will pass this over to all the care team involved in her service. All the best - Bluebird Care Westminster

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Review from Camilla (Power of Attorney of Client) published on 21 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bluebird Westminster is helping my Godmother with her care needs. She was very resistant and struggles with insight into her loss of ability to manage alone. I cannot praise Bluebird enough for their care, flexibility and attention to detail. The office back up is friendly, reliable and responsive 24
hours a day. Hiccups in the care package are easy to talk over and resolve when they occur. The processes are transparent and having the care notes available online is very helpful not only for day to day review of what is happening but also as an objective start when reviewing the care package. The carers are well supported by the office and well trained. My Godmother's current care manager is very approachable and keen to understand the nuances of her personality and background. This is turn helps the carers manage her confusion and resistance to care should these occur. In fact, she adores her regular carers. I am so grateful, thank you.
Reply from Peter Slough, Director at Bluebird Care Westminster, Kensington & Chelsea

Thank you so much for taking the time to leave a review. We very much enjoy looking after your Godmother. We believe in looking after each person individually so it is nice to hear our approach is working so well. We wish you all the very best.

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Review from C F (Granddaughter of Client) published on 2 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Bluebird have accommodated our requests and 2 of your carers go the extra mile.
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Review from Ian H (Client) published on 21 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In this day and age with the manifold ailments creating very many vulnerable individuals, a good caring service is imperative in the lives of destitute people, Bluebird provides such a service with sincerity and truth.
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Current Review Score: 9.8 (9.809)

Overview of Review Score

The Review Score of 9.8 (9.809) out of 10 for Bluebird Care Westminster, Kensington & Chelsea is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.809 for Bluebird Care Westminster, Kensington & Chelsea is calculated as follows: ( (75 Excellents x 5) + (11 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 89 Ratings = 4.809
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Westminster, Kensington & Chelsea is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Apr 2018

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (5)

Meet the Team (4)

Peter

Peter Slough

Job Title: Managing Director Joined: 2011

Peter’s first experience of arranging care was fraught and riddled with anxiety. “Finding care at short notice and trying to work with companies with no customer service ethos was frustrating. That’s when I thought there must be a better way!” Fast forward to 2023 and with over a decade of industry experience, Peter owns and oversees triple CQC Outstanding Bluebird Care Westminster, Kensington & Chelsea.


After university he worked for an NGO in New Delhi, using his law degree to change government policy and improve lives. This passion for transformative change permeates his operation of Bluebird Care Westminster, Kensington & Chelsea. “We are changing lives for the better, providing local residents with the opportunity to create their very best in-home support structure, delivered by Bluebirds. Requiring care and support can make one feel quite vulnerable. Our aim is to make choosing care an empowering moment, one that unlocks positive outcomes with the ultimate goal of remaining safe and happy at home.”


With his first foray into arranging care for a family member ending in disappointment, Peter notes, “Our most important ethos is to provide professional care that keeps each customer at the heart of their service… care that we would be happy for our own families to receive. Delivering a consistently compassionate, highly skilled, professional service is why two-thirds of our new customers come to us via personal recommendation.”


Peter and his young family enjoy every aspect of the Kensington & Chelsea, Westminster, and City of London boroughs from summer walks in Regents Park to winter ice skating at the Natural History Museum.

Nicola

Nicola Bowditch

Job Title: Registered Manager Joined: 2011

Nicola started her career in care over 10 years ago as a care assistant and a volunteer having looked after her grandparents. This experience helped him realise her passion for caring for others and making a real difference in people's lives.


Nicola joined us in 2011 and has worked for us as a Care Assistant, Coordinator, Supervisor, Deputy Care Manager, Operations Manager and Registered Manager. In that time she has gained considerable experience in the key functions within Bluebird Care and recently gained her NVQ Level 5 in Health & Social Care.


Her primary objective is to ensure that at all times Bluebird Care Kensington & Chelsea provides the highest quality of care to our many customers. Her keen understanding and experience of the processes essential to providing 'quality care' have been invaluable to ensuring we maintain and exceed the highest standards.

Clarissa

Clarissa Courtney

Job Title: Registered Manager Joined: 2019

Clarissa works alongside Nicola as a Registered Manager of Bluebird Care Kensington & Chelsea. A long-serving Bluebird, she is passionate about delivering exceptional customer service that exceeds expectations.

Miguel

Miguel Guilhermino

Job Title: Care Development Lead Joined: 2019

Miguel is the first point of contact for our new customers. He is at your service for a complimentary Care Consultation in your own home, in-hospital, in our office, or is able to e-meet family members from around the world on Zoom, Teams, or WhatsApp calls. A highly experienced care professional, Miguel is able to explain the most complex care arrangements in simple terms. Whatever your questions, Miguel can provide clear answers that will help you understand exactly how our support from Bluebird Care can make a difference for you. He makes accessing our triple CQC Outstanding care simple by creating bespoke care plans that keep each customer at the centre.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Westminster, Kensington & Chelsea to verify any information. View our terms and conditions. Bluebird Care Westminster, Kensington & Chelsea has an Enhanced Service - more info.