Right at Home (Tyneside)

Spaceworks, Benton Park Road, Newcastle upon Tyne NE7 7LX

Right at Home (Tyneside)
Right at Home (Tyneside)
Right at Home (Tyneside)

Right at Home Tyneside, based in Newcastle, provides care services throughout the greater Tyneside area, whether it be rural Northumberland, a city centre or a coastal location. Right at Home Tyneside offers a no quibble money back guarantee.

Supported by Right at Home’s global reputation and expertise, Right at Home Tyneside is a local business with a clear vision to be one of the very best care providers in the north east.

They help people maximise their quality of life, build a better future for themselves and feel less isolated and lonely.

Staff provide services in a number of key areas; care and companionship, physical assistance, specialist care focusing on dementia, acquired brain injury, neurological conditions and palliative care, hospital to home and 24 / 7 live-in care.

Clients will get peace of mind and care and support specifically tailored to their needs.

Group: Right at Home UK

Person in charge: Karen Hernderson (Registered Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 45

Staff Languages (other than English): Chinese - Cantonese, Punjabi Mirpuri, Panjabi, Punjabi, Chinese - Mandarin

Services Offered: 24 Hour Care • Adult Care (18+) • Live in Carer • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Alcohol Dependence (Past or present) • Call in Service • Cancer Care • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Medication Assistance • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service

Latest Care Quality Commission* Report on Right at Home (Tyneside): click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Reviews

10 Right at Home (Tyneside) has a Review Score of 10 (9.964)

The Review Score of 10 (maximum of 10) for Right at Home (Tyneside) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5 out of 5 from 28 Reviews over all time. This Average Rating is also the rating value for Right at Home (Tyneside) in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 16 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.964 for Right at Home (Tyneside) is calculated as follows: ( (162 Excellents x 5) + (6 Goods x 4) ) ÷ 168 Ratings = 4.964

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for Right at Home (Tyneside) is based on 16 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    28
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Right at Home (Tyneside)?

  • Extremely LIKELY
    27
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Right at Home (Tyneside)

  • Daughter of Client/Service User
    13
  • Son of Client/Service User
    5
  • Client / Service User
    3
  • Husband of Client/Service User
    2
  • Sister of Client/Service User
    2
  • more

My Mam has been using these carers for about 3 months now, and they are amazing, nothing is too much trouble. She has had various carers in the past but none of them gave the great standard and care that Right at Home give. They are very professional. I would like to thank all of you for Mam' s continued care.

How likely would you be to recommend Right at Home (Tyneside)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I chose Right at Home due to my father's ill health and his wife having dementia.
They could not cope on their own anymore.
I found Right at Home fantastic.
My dad became very attached to a number of carers who on a daily basis visited and looked after himself and his wife's every need.
As l live in London it was important to me to know they were both in very safe hands.
A huge "thank you" for your services.
You guys did a great job.

How likely would you be to recommend Right at Home (Tyneside)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

All the staff treat my partner and myself in a caring and conscientious manner which is so important after a stroke when people feel at their most vulnerable. They are always ready to listen also. Well done Right At Home.

How likely would you be to recommend Right at Home (Tyneside)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Right at Home are looking after my Mum 24 hours a day. What difference has this made to us as a family? Well, firstly we can sleep at night knowing that she is in very safe and caring hands. From the top down this team has been amazing.
They carried out a full assessment of the home and Mam's complicated health needs as well as her own personal likes and dislikes around the home. The staff are respectful and caring and are very well trained in all aspects of their job. But not just that, they genuinely care. My Father, who is also ill but looks after himself for now, has previously resisted any help in the home, but has come to rely on the support and kindness of this company. He truly would be lost without them, the whole family would! We can't thank them enough.

How likely would you be to recommend Right at Home (Tyneside)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Excellent service. Proficient and professional staff. Treat my wife with the utmost dignity.

How likely would you be to recommend Right at Home (Tyneside)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

This service was used when my husband was home from the hospital and was especially caring by someone of the staff.

How likely would you be to recommend Right at Home (Tyneside)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Right at Home Tyneside have been remarkably responsive to sudden changes in circumstances. The business manager has really gone the extra mile, and more, to get the best care and support services in place even on occasions with less than 1/2 day notice. This has been personal service at its best. It is also a joy to see the skill with which the dedicated and professional staff go about dealing with and managing, often challenging situations.

How likely would you be to recommend Right at Home (Tyneside)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

A care company that cares.

After a few bad experiences with care companies, I have found a care company that cares about its clients. Right at Home have been caring for my parents for over 2 years.

My parents have 3 main carers who have been caring for them from day one. The carers are fantastic, they treat my parents with dignity and respect and will always go the extra mile for them. I have peace of mind that they are being cared for to the highest of standards.

I would recommend this care company to anyone looking for care in their home.

How likely would you be to recommend Right at Home (Tyneside)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I have dealt with the carers and the office staff, and I cannot praise them enough for the care they give mother and the help and the genuine care they have shown to the family.

How likely would you be to recommend Right at Home (Tyneside)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Right at Home have provided care for almost three years to enable their client to remain living independently in her own home. Over this time the carers have been dedicated and professional and shown a devotion to their caring role which has been humbling. Most recently, the emotional support offered by carers to not only their client but also those around her during a difficult period, has been overwhelming. They have shown great patience and exceptional caring skills.
I cannot fault the administration which has been extremely efficient, offering a service which made me feel as if this client was the only and most important client that they were supporting. I would like to thank the management for the day to day hands on advice and assistance which they have provided which has gone far beyond a simple service contract. The help that has been given over the years has consistently been proactive and comprehensive and has extended beyond 'normal office hours'.

How likely would you be to recommend Right at Home (Tyneside)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Staff at Right at Home are friendly and approachable. They are willing to help and go the extra mile. They have taken the time to get to know my mum and she feels comfortable and well cared for by them. They have been able to respond to her changing needs and they treat her and her home in the way she likes.

How likely would you be to recommend Right at Home (Tyneside)? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Staff: Good

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

Right at Home are the care providers for my father, they have looked after him for the last 3 years, he is now 90 years old. The care provided is of a very high standard and enables him to still live in his own home. from my own viewpoint they treat him with kindness and respect and always keep me informed as to any concerns about his health and well-being. They know him as an individual so know if there are any changes in his health that need to be addressed this gives me peace of mind. the carers themselves always go that extra mile for him singing happy birthday and bringing him a cake on his birthday they are special. I am grateful for the kindness and care that my dad receives.

How likely would you be to recommend Right at Home (Tyneside)? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Staff: Good

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Excellent

As we had experienced poor care from another care provider looking after my Dad it was so reassuring when Right at Home were appointed to look after my stepmother on her discharge from hospital. Sadly it was only to last for a short time as she passed away at home peacefully. The level of care was exceptional, the staff are highly trained,very well supervised and the management of the company is first rate. I couldn't have been more pleased and especially as they took over the care for my Dad I had peace of mind. Before I retired to come home to look after my parents I had a long career working for the NHS so I was not a novice in this area and without reservation I would highly recommend this company to anyone looking for care for their nearest and dearest

How likely would you be to recommend Right at Home (Tyneside)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

We have been using Right At Home for four months after a grim experience with another company and we are delighted with the quality of care they are providing. My 91-year-old mother cannot get out of bed without assistance and it is crucial that she does not have to wait for her needs to be met. The carers are on time, cheery and always make her feel important. They pay particular attention to her cleanliness, showering her each day, and engage with her socially.

We have also asked the company to carry out household duties which they do conscientiously. Her flat always looks clean and tidy. Her washing is done regularly, bins are always emptied, and help is given towards her catering needs. Occasionally she has requested an emergency call-out and this has always been achieved. This flexibility is appreciated and gives peace of mind to the person being cared for and their family. I am delighted to recommend Right At Home because of their consistently professional approach to caring.

How likely would you be to recommend Right at Home (Tyneside)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

The care my sister received from Right at Home Tyneside, was quite simply excellent. Her carers were exceptional. Their professionalism and care were outstanding. They made her laugh, they gave her hugs, they sang and danced with her, they took her on outings, as well as looking after her every need, every day. She thought of them as friends and looked forward to every visit from them.
The business owner is very approachable, he also is very caring, nothing was too much trouble, and he was always available at any time if I needed help with any aspect of caring for my sister. He often visited her, and she really looked forward to seeing him for a chat.
I would most certainly recommend him and his team. They are the best.

How likely would you be to recommend Right at Home (Tyneside)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Caregivers are totally committed to giving valuable care, which is so appreciated they show affection and genuine care from entering to leaving. Happy to recommend this company which provides excellent care.

How likely would you be to recommend Right at Home (Tyneside)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

My mother had resisted extra care for too long. When she finally capitulated I think she realised, especially with the carers being the people they are, how helpful the care is/was. The extra social input undoubtedly assisted quality of life. The staff were very caring and genuinely empathic, but especially had the ability to facilitate and encourage independence in a safe manner.

How likely would you be to recommend Right at Home (Tyneside)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Go above and beyond in their work. Could not do without them.

How likely would you be to recommend Right at Home (Tyneside)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

My mother has late stage dementia and we had a care provider that was driving me to distraction. Late calls, different carers and no continuity. I found the Right at Home Tyneside’s website and left an enquiry on a Saturday morning and I was contacted by the owner on the Saturday afternoon and spoke with my sister on the Sunday. Customer service 24/7!!
Right At Hone Tyneside started to support mum the following Tuesday and have now been part of our lives for 8 months. The carers are like family members and I get a roster each week to let me know which girls are covering which shifts. The owner is always available, although I seldom need to call him these days, but he remains a regular visitor.
Changing our care provider to Right at Home Tyneside has been one of the best decisions I've made. A big thank you to everyone connected with the business.

How likely would you be to recommend Right at Home (Tyneside)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I suffered an accident at work 3 years ago when I was 25 and am now a registered paraplegic, which, although I wish to remain fiercely independent, means I have severe impairment in motor or sensory function of my lower extremities.
I needed support from a provider that would respect my independence, fit in with my work schedule and leisure regimes.
Right at Home supports with my morning regime every day, which sometimes requires a great deal of patience from the carer, and each evening. On several occasions support has been provided for social events and it’s just like going out with friends.
I can’t recommend Right at Home highly enough. Everything I wanted in a support provider.

How likely would you be to recommend Right at Home (Tyneside)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

This firm looked after my wife for nearly two years before she died earlier this month. They were thorough, reliable, kind and very very considerate. My wife had increasingly complex needs but they rose to the challenge and helped me cope with what would otherwise have been an impossible situation. Nothing was too much trouble and they responded to emergencies with calm efficiency. To anyone in a similar situation I would not hesitate to recommend them.

How likely would you be to recommend Right at Home (Tyneside)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

When dad's health deteriorated and he began to need carers, we contacted this company on recommendation from a friend. As a family, we have only the highest praise for both the management and staff. They put in place a regular team who would care for dad and because they became familiar faces,he quickly formed a bond with them and was happy for them to undertake his personal care when he was unable to do so himself.
As his condition deteriorated and we required additional care, it was no problem for them to increase the number of visits, sometimes at short notice.
The carers themselves are brilliant and are a credit to the company and themselves.
In short, you need them, you call them and they are there......superb service day or night.
We cannot praise them highly enough.

How likely would you be to recommend Right at Home (Tyneside)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

All our family are highly delighted by the caring service Right at Home has provided for my sister over the last three months. From the initial contact it was very apparent the owner strives to provide a very high standard of care. He listened to our needs and wants then went more than the extra mile to find solutions to the problems, refreshingly different to the take it or leave it approach of the other six agencies I contacted. This attitude has persisted, he has proven to be approachable, available and responsive and he has earned our confidence in his continuing involvement and obvious interest in the quality of service his company provides. The carers, without exception, have been professional and caring, reliable and trustworthy and above all they have been kind, considerate and respectful of my sister's needs, she very much enjoys their company. Speaking on behalf of my family and sister I can say in all honesty that we cannot fault the service we have experienced, it's fair to say it has exceeded our expectations.

How likely would you be to recommend Right at Home (Tyneside)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I have been using Right at Home for over 6 months and I am highly impressed with the quality of carer and the dedication of the owner, in ensuring his clients' needs are met. Great care provider with attentive owner.

How likely would you be to recommend Right at Home (Tyneside)? Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

This is a very engaging company who work very hard to try and meet the needs of the client and also to keep the family well informed of any problems and issues that need to be attended to. As someone who doesn't live in the area, this is important. The RAH Tyneside management team are excellent and great communicators who really try hard. They don't get everything right, but they work hard to put things right when problems arise. The overall care for our mum couldn't be better and the staff they employ are excellent.

How likely would you be to recommend Right at Home (Tyneside)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

On behalf of myself and family I would just to thank the Right@home team for the lovely care service they provided to my elderly mum. Mum loved all the girls, they were kind, courteous, professional and trustworthy.

How likely would you be to recommend Right at Home (Tyneside)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

As a family we have been using Right at Home for a few months now to provide care and support for my mother. During this time we have been very happy with the service they have provided. The management and carers have quickly established a great relationship with my mother ,and us as a family. Their flexibility, sometimes at very short notice, has allowed us to make the most of our time with our mother.

How likely would you be to recommend Right at Home (Tyneside)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Shortly before a planned holiday in Whitley Bay, my 88 year old mother had a fall. We decided to go on the trip but needed support care morning and evening to enable my mother to convalesce as she had exacerbated physical and memory difficulties. At a week's notice a thorough and detailed care plan was put into operation for the 2 week stay. The care was shared as requested between 2 experienced carers who arrived promptly, even early, at times. They followed the plan through to the letter, in ensuring my mother was washed, dressed in well co-ordinated outfits and given breakfast and an evening meal together with her medication. Their calm and caring demeanour was very soothing and reassuring for my mother, who was a little confused at times! They then sat and talked with her, allowing me a time for shopping and to take a walk. A very detailed outline of what they had done was regularly logged in a very clear and comprehensive file produced on the first evening after an initial meeting on day 1 with the care co-ordinator. I was also much impressed that the owner kept in personal contact with me throughout. I found the level of professionalism and care at all levels of the organisation to be exceptional! Without 'Right at Home' I doubt that the holiday would have been possible and it is because of them it was so successful. My mother really loved her holiday and her general health, mobility and memory improved during the stay. A heartfelt thank you to 'Right at Home'.

How likely would you be to recommend Right at Home (Tyneside)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

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Awards / Recognitions

February 2017

Best Employers in Care Awards

Recipient: Right at Home UK

Date: Wednesday 08 Feb 2017

more details

September 2015

Right at Home Premier Circle

Recipient: Right at Home (Tyneside)

Date: Wednesday 23 Sep 2015

more details

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