Right at Home (Tyneside)

All the staff treat my partner and myself in a caring and conscientious manner which is so important after a stroke when people feel at their most vulnerable. They are always ready to listen also. Well done Right At Home.

They carried out a full assessment of the home and Mam's complicated health needs as well as her own personal likes and dislikes around the home. The staff are respectful and caring and are very well trained in all aspects of their job. But not just that, they genuinely care. My Father, who is also ill but looks after himself for now, has previously resisted any help in the home, but has come to rely on the support and kindness of this company. He truly would be lost without them, the whole family would! We can't thank them enough.

Excellent service. Proficient and professional staff. Treat my wife with the utmost dignity.

This service was used when my husband was home from the hospital and was especially caring by someone of the staff.

Right at Home Tyneside have been remarkably responsive to sudden changes in circumstances. The business manager has really gone the extra mile, and more, to get the best care and support services in place even on occasions with less than 1/2 day notice. This has been personal service at its best. It is also a joy to see the skill with which the dedicated and professional staff go about dealing with and managing, often challenging situations.

I have dealt with the carers and the office staff, and I cannot praise them enough for the care they give mother and the help and the genuine care they have shown to the family.

I cannot fault the administration which has been extremely efficient, offering a service which made me feel as if this client was the only and most important client that they were supporting. I would like to thank the management for the day to day hands on advice and assistance which they have provided which has gone far beyond a simple service contract. The help that has been given over the years has consistently been proactive and comprehensive and has extended beyond 'normal office hours'.

As we had experienced poor care from another care provider looking after my Dad it was so reassuring when Right at Home were appointed to look after my stepmother on her discharge from hospital. Sadly it was only to last for a short time as she passed away at home peacefully. The level of care was exceptional, the staff are highly trained,very well supervised and the management of the company is first rate. I couldn't have been more pleased and especially as they took over the care for my Dad I had peace of mind. Before I retired to come home to look after my parents I had a long career working for the NHS so I was not a novice in this area and without reservation I would highly recommend this company to anyone looking for care for their nearest and dearest

We have been using Right At Home for four months after a grim experience with another company and we are delighted with the quality of care they are providing. My 91-year-old mother cannot get out of bed without assistance and it is crucial that she does not have to wait for her needs to be met. The carers are on time, cheery and always make her feel important. They pay particular attention to her cleanliness, showering her each day, and engage with her socially.

We have also asked the company to carry out household duties which they do conscientiously. Her flat always looks clean and tidy. Her washing is done regularly, bins are always emptied, and help is given towards her catering needs. Occasionally she has requested an emergency call-out and this has always been achieved. This flexibility is appreciated and gives peace of mind to the person being cared for and their family. I am delighted to recommend Right At Home because of their consistently professional approach to caring.

Caregivers are totally committed to giving valuable care, which is so appreciated they show affection and genuine care from entering to leaving. Happy to recommend this company which provides excellent care.

I would most certainly recommend him and his team. They are the best.

My mother had resisted extra care for too long. When she finally capitulated I think she realised, especially with the carers being the people they are, how helpful the care is/was. The extra social input undoubtedly assisted quality of life. The staff were very caring and genuinely empathic, but especially had the ability to facilitate and encourage independence in a safe manner.

Go above and beyond in their work. Could not do without them.

Changing our care provider to Right at Home Tyneside has been one of the best decisions I've made. A big thank you to everyone connected with the business.

I can’t recommend Right at Home highly enough. Everything I wanted in a support provider.

This firm looked after my wife for nearly two years before she died earlier this month. They were thorough, reliable, kind and very very considerate. My wife had increasingly complex needs but they rose to the challenge and helped me cope with what would otherwise have been an impossible situation. Nothing was too much trouble and they responded to emergencies with calm efficiency. To anyone in a similar situation I would not hesitate to recommend them.

We cannot praise them highly enough.

All our family are highly delighted by the caring service Right at Home has provided for my sister over the last three months. From the initial contact it was very apparent the owner strives to provide a very high standard of care. He listened to our needs and wants then went more than the extra mile to find solutions to the problems, refreshingly different to the take it or leave it approach of the other six agencies I contacted. This attitude has persisted, he has proven to be approachable, available and responsive and he has earned our confidence in his continuing involvement and obvious interest in the quality of service his company provides. The carers, without exception, have been professional and caring, reliable and trustworthy and above all they have been kind, considerate and respectful of my sister's needs, she very much enjoys their company. Speaking on behalf of my family and sister I can say in all honesty that we cannot fault the service we have experienced, it's fair to say it has exceeded our expectations.

This is a very engaging company who work very hard to try and meet the needs of the client and also to keep the family well informed of any problems and issues that need to be attended to. As someone who doesn't live in the area, this is important. The RAH Tyneside management team are excellent and great communicators who really try hard. They don't get everything right, but they work hard to put things right when problems arise. The overall care for our mum couldn't be better and the staff they employ are excellent.

On behalf of myself and family I would just to thank the Right@home team for the lovely care service they provided to my elderly mum. Mum loved all the girls, they were kind, courteous, professional and trustworthy.