Apollo Care (South Wirral)

Office S3. BizSpace, The Business Centre, Hooton Road, Ellesmere Port CH66 7NZ
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8.3 34 Reviews
  • Apollo Care (South Wirral), Ellesmere Port
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Care Provided by Apollo Care (South Wirral)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £27 – £34
  • Weekly Live-in Care Fees: £1200 – £1800

Packages are prices based on needs, a care needs assessment will determine the level of care required. Please call to discuss.

These prices are only a guideline, please contact Apollo Care (South Wirral) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Suzanne Janvier (Registered Manager)
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Apollo Care (South Wirral) Reviews (34)

8.3

Apollo Care (South Wirral) has a Review Score of 8.3 (8.333) out of 10, based on 2 reviews in the last 2 years.
Over all time Apollo Care (South Wirral) has 34 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Apollo Care (South Wirral)
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Total of 34, showing 1-20
Review from Susan K (Daughter of Client) published on 24 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am so thankful to have found Apollo almost 3 years ago to care for my mum, and I know she is too.
At the time mum was coming home from hospital but otherwise very capable, however she now needs much more care due to her very advanced age.
The Apollo team has been with mum every step of the way,
catering for her evolving needs in the most caring and professional manner.
Mum sees quite a few different faces and loves them all. Each person cares for mum slightly differently but all staff get the job done in an entirely satisfactory way and mum loves all their personalities.
We believe and hope that Apollo will be able to continue looking after mums increasing needs, as their care packages are very broad ranging. Their staff are of high quality and are worth every penny.
Thank you Apollo, I don't know what we would do without you.
Reply from Suzanne Janvier, Director at Apollo Care (South Wirral)

Ah, what lovely words. Thank you so much for providing this feedback, it will be passed on to the team.

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Review from Carol U (Daughter of Client) published on 3 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Carers from Apollo Care helped our mum between April and October 2023. They were all very professional, courteous, helpful and kind and Mum grew to look forward to their visits. The rosters worked well.
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Review from Moira C (Daughter of Client) published on 19 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am so impressed with the service my mother receives. Friendly, caring staff who have really got to know Mum and what will make her happy. Living far away I am confident they will keep Mum's best interests at the heart of what they do. From the first contact, Apollo Care has shown a dedicated and professional
approach.
Reply from Suzanne Janvier, Director at Apollo Care (South Wirral)

Hi Moira,
Thank you for the kind words these will be passed onto the team.

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Review from J B (Wife of Client) published on 16 May 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
As a family, we were apprehensive about having care come into our home to look after a member of the family but we settled into the system quickly as the carers were very professional and good at their job. They built up a good rapport and respected the wishes of the family. The management kept us informed
of the rota and it mostly operated well.
Reply from Suzanne Janvier, Director at Apollo Care (South Wirral)

Many thanks for taking the time to review our service, your feedback is so important to us.

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Review from T B (Client) assisted by family/friend published on 15 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everything is fine. Everyone is polite and caring. They do their best for me.
Reply from Suzanne Janvier, Director at Apollo Care (South Wirral)

Many thanks for taking the time to review our service, your feedback is so important to us.

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Review from B B (Daughter of Client) assisted by family/friend published on 15 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with the quality of the care and happy to recommend the carers.
Reply from Suzanne Janvier, Director at Apollo Care (South Wirral)

Thank you for taking the time to review our service, feedback is so important to us and will be passed to the team.

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Review from Julie O (Daughter of Client) published on 12 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Getting Mum to accept care was a challenge but since Apollo Care started making their visits my mum looks forward to seeing the wonderful staff. They take time to sit and talk to Mum in the afternoons as this is when she can feel lonely, Apollo Care has been a lifesaver for the family and we know Mum
is being looked after, Mum now considers the staff her friends. The office staff keep me informed and updated on any changes, I would not hesitate to recommend Apollo Care.
Reply from Suzanne Janvier, Director at Apollo Care (South Wirral)

Thank you so much for your lovely words, we really enjoy coming to visit your mum and sitting and enjoying a cake together.

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Review from P L (Son of Client) published on 12 May 2023 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
For us as a family, we have peace of mind knowing that Dad has another human checking on him every day as we all live a distance from him.
For Dad, this maintains his independence and there's someone to talk to, so company.
Reply from Suzanne Janvier, Director at Apollo Care (South Wirral)

Thank you for your kind words these will be passed to the team.

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Review from C K (Granddaughter of Client) published on 12 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff I have met have all been excellent. They always question medication when appropriate and I am very happy with their services. The carers are friendly making my granddad feel as comfortable and relaxed as possible at all times. Overall I am impressed with the service that my grandad has received.
Reply from Suzanne Janvier, Director at Apollo Care (South Wirral)

Thank you so much for your kind words and for taking the time to review our service.

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Review from R A (Client) published on 12 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found the service provided by Apollo to be excellent, punctual, very clean and tidy. The staff are very nice to talk to and helpful. I recommend them to anybody.
Reply from Suzanne Janvier, Director at Apollo Care (South Wirral)

Thank you for taking the time to leave a review, your kind words will be passed to the team.

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Review from Peter H (Son of Client) published on 12 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum finds the carers very friendly and willing. She says that they can’t do enough for her and always ask if there’s anything else she would like them to do. I have peace of mind knowing that she is in their care.
Reply from Suzanne Janvier, Director at Apollo Care (South Wirral)

Your mum is an inspiration, always immaculate and a pleasure to visit.
Thank you for your review and kind words.

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Review from I W (Son of Client) published on 12 May 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Apollo Care have been supporting my mum and dad for over a year now. My dad is housebound and my mum has Alzheimer's. They are visiting twice a day to help with medicines and to check on them. I am kept informed if they think there are any issues or concerns. There are a number of different carers involved
but I know the care is to the same good standards throughout.
Reply from Suzanne Janvier, Director at Apollo Care (South Wirral)

Thank you for the kind words, the staff all look forward to seeing your mum and dad. We will pass on your feedback to them all.

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Review from Bruce J (Son of Client) published on 12 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Apollo (South Wirral) has been caring for my mother for nearly twelve months. It was a difficult transition because, after being hospitalised for a medical emergency, the authorities had put her in a care home and were reluctant to allow her to leave without what has turned out to be overly burdensome
care requirements. Apollo were extremely helpful in helping me to get my mother back home. Without their willingness to liaise with the authorities it would have been a whole lot harder. Since that time they have been unfailingly reliable and incredibly patient (and not a little tolerant) with an elderly woman of variably impaired cognitive ability, fastidious in ensuring they address issues with her medication and have, on several occasions, gone beyond what could reasonably have been expected of them. Thank you Apollo.
Reply from Suzanne Janvier, Director at Apollo Care (South Wirral)

Hi Bruce, it's a pleasure to visit your mum, we always enjoy our coffee and biscuits whilst listening to her stories and piano playing!

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Review from N B (Brother-in-law of Client) published on 9 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We required urgent home care to allow my brother-in-law to be discharged from hospital as non-state provision was available. Apollo Care responded and had cover arranged within days to accommodate his initial month out of hospital. Following the initial period, we were able to sort out an enhanced care
cover programme with them to cover the next six months. Various staff members have been involved with the home visits and all have been caring, professional and responsive. Throughout this period Apollo have never failed to satisfy their commitments and short notice adjustments that he has requested have been successfully accommodated.
Reply from Suzanne Janvier, Director at Apollo Care (South Wirral)

Thank you for your lovely words. Reviews are so important to us and will be passed onto team members.

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Review from Jen C (Daughter of Client) published on 12 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Apollo Care has been looking after our mum since April 2022. She has Dementia and was living alone. There were a few hiccups in the early days until everyone got to know each other and what was expected. The carers and staff and Apollo helped mum who eventually looked forward to their visits and help.
She is now in a care home as her physical and mental ability deteriorated but the family cannot thank the Apollo enough for looking after her in what was a stressful time for us all.
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Review from Rita N (Daughter of Client) published on 23 August 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My Dad has been cared for by Apollo Care for eight months. The carers are reliable and attentive, they treat my Dad as the individual that he is. My Dad enjoys their visits and over the months has built a relationship with each of them (even allowing for his hearing difficulties). When I go on holiday
I am totally confident that my Dad is safe in Apollo's care and reassured that should any given situation arise the manager and/or deputy manager would deal as necessary. My Dad's general health has improved since being in Apollo's care and he has welcomed the variety in company, in addition to seeing me.
Reply from Suzanne Janvier, Registered Manager at Apollo Care (South Wirral)

Thank you so much for taking the time to review our service, it really does mean a lot. Kind regards.

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Review from Steve H (Client) published on 18 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Generally very helpful and kind. Make sure I have taken my diabetic medication, have eaten and have plenty to drink particularly if hot. Have a nice chat and maintain a person's dignity. I chose Apollo anyway for this reason, as I had used other service providers and found their service aimed at the
client - really nice people.
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Review from Carol (Niece of Client) published on 24 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Apollo (South Wirral) looked after my aunt for many years, and we always found them very professional and gave of their time in a very caring and professional manner. I often met them during their visits to my aunt and was always impressed by their care. My aunt was mobile and proudly independent,
but we found the staff at Apollo always gave her the support she needed. I would like to thank Apollo (South Wirral) for all the support they gave to my aunt and also and importantly to her family.
Reply from Suzanne Janvier, Director at Apollo Care (South Wirral)

Thank you for your lovely feedback, I will pass this one to the team.

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Review from Nikki H (Daughter of Client) published on 24 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The manager and all the team at Apollo Care have been absolutely amazing and have made a massive difference to my mum's quality of life, and removed huge amounts of stress for the family.
They go over and above, have somehow managed to maintain their high standards through COVID and are a genuinely
lovely and caring team of people.
If they are ever concerned about my mum in any way they raise this with me and we work together to try and find the best solutions. I literally could not get by without them! A massive thanks to you all.
I 100% would not hesitate to recommend them.
Reply from Suzanne Janvier, Director at Apollo Care (South Wirral)

Thank you Nikki for your lovely words, you made me cry! It is a pleasure to care for your Mum and wonderful to see the change.

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Review from A C (Client) published on 5 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mostly good service. Sometimes the visit is later than wanted. Preferred 11am - 11.30am. Lately it has been 12 - 1pm. All girls are very pleasant and helpful.
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Current Review Score: 8.3 (8.333)

Overview of Review Score

The Review Score of 8.3 (8.333) out of 10 for Apollo Care (South Wirral) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 2 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.833 for Apollo Care (South Wirral) is calculated as follows: ( (10 Excellents x 5) + (2 Goods x 4) ) ÷ 12 Ratings = 4.833
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Apollo Care (South Wirral) is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Jul 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (5)

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Frequently Asked Questions about Apollo Care (South Wirral)

What Type of Services does Apollo Care (South Wirral) offer?

Apollo Care (South Wirral) offers Home Care.

How many Carers does Apollo Care (South Wirral) employ?

Apollo Care (South Wirral) employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Apollo Care (South Wirral) to verify any information. View our terms and conditions. Apollo Care (South Wirral) has an Basic Service - more info.