Apollo Care (South Wirral)

Gladstone House, 26 Bromborough Road, Bebington, Wirral CH63 7RF

Apollo Care (South Wirral)
Apollo Care (South Wirral)
Apollo Care (South Wirral)

Apollo Care provide a holistic service, enabling the individual to remain living in their own homes for as long as possible. They offer clients a package of care to suit their needs and can supply support and advice to clients. They aim to enable clients to remain as self-caring as possible, providing assistance when required.

All staff are checked and vetted through DBS and are matched to clients enabling Apollo Care to create a good service user/carer relationship.

Apollo Care recognise it is not just the client who requires support but also the family or individual who support them. They can also provide a befriending service to offer respite to the carer.

They understand each service user has their own interests, personal likes and dislikes and their aim is to brighten up their day and offer support when friends and family are unable to.

Group : Apollo Care

Person in charge: Suzanne Janvier (Registered Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 30

Fees Guide: From £11.50 Per Half Hour Dependent On Requirements.

Services Offered: Adult Care (18+) • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Call in Service • Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service

Visiting: Visits to the office by appointment only. We can come to visit you in your own home.

Latest Care Quality Commission* Report on Apollo Care (South Wirral): click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Reviews

9.6 Apollo Care (South Wirral) has a Review Score of 9.6 (9.628)

The Review Score of 9.6 (maximum of 10) for Apollo Care (South Wirral) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 13 Reviews over all time. This Average Rating is also the rating value for Apollo Care (South Wirral) in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 13 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.628 for Apollo Care (South Wirral) is calculated as follows: ( (50 Excellents x 5) + (27 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 78 Ratings = 4.628

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for Apollo Care (South Wirral) is based on 13 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    9
  • Good
    4
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Apollo Care (South Wirral)?

  • Extremely LIKELY
    9
  • Likely
    4
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Apollo Care (South Wirral)

  • Client / Service User
    5
  • Daughter of Client/Service User
    5
  • Son of Client/Service User
    2
  • Nephew of Client/Service User
    1

My uncle has received a quality service during the past 2 years, which only terminated when he moved into full-time residential care. We enjoyed excellent and invaluable communication at every stage between ourselves and Apollo Care. The manager is very hands on and feeds back any concerns the carers had on their visits.
The carers were always reliable and punctual, and we managed to increase my uncle's care package at short notice when his condition deteriorated. This service they provided was first class throughout the time that they supported him, and I have no hesitation in recommending them to potential customers.

How likely would you be to recommend Apollo Care (South Wirral)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Suzanne Janvier, Manager at Apollo Care (South Wirral) responded to this review on 07 Sep 2017:

Thank you for your kind words. We wish you both well for the future. Please keep in touch.

We are really pleased and satisfied with the care our mum receives from the Apollo Care (South Wirral) staff. The ladies are all very professional and caring. They spend time talking to our mum and make her feel special. They always use aprons and gloves which our previous supplier didn't. The manual is always kept up to date which allows us to see what is happening.

How likely would you be to recommend Apollo Care (South Wirral)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

At the time of the review, I was having cleaning help one hour per fortnight. Different staff came but all were polite and reliable and efficient. Sincere and willing to listen and to help. Office people handled my phone call well. I had such peace of mind through my decision to contact Apollo Care (South Wirral).

How likely would you be to recommend Apollo Care (South Wirral)? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Good

Treated with Dignity: Good

Value for Money: Good

Apollo Care (South Wirral) provides a very good service. I have no complaints and mum has not voiced any concerns. She has a weekly housework service and the visit log and communication sheet is always completed at each visit and up to date. The service has been provided since 8th April 2016.

How likely would you be to recommend Apollo Care (South Wirral)? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Excellent

Treated with Dignity: Good

Value for Money: Excellent

Apollo Care are doing an excellent job looking after my mother and a big help to me and my sister.

How likely would you be to recommend Apollo Care (South Wirral)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

I have been with Apollo Care (South Wirral) for two and a half years. The care I have received has been excellent, never missed a call. Girls always listened to requests and carried them out. All the girls have been caring and helpful. Nothing is too much trouble. Special requests like an early visit to accommodate hospital or doctors appointments) always met. Love the company they provide. Some of the girls are more like friends.

How likely would you be to recommend Apollo Care (South Wirral)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Excellent

I have only used this service for approximately three weeks, but so far the service has been very good.

How likely would you be to recommend Apollo Care (South Wirral)? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Good

Treated with Dignity: Good

Value for Money: Satisfactory

Fantastic service, excellent communication between myself and Apollo Care. The manager feeds back any concerns the carer has had on their visit. This is invaluable as I live one and a half hours away. Six monthly reviews face to face helpful. Always reliable and punctual. Have managed to increase care package at short notice when my father was unwell. This service they provide gives me piece of mind very important when I live away.

How likely would you be to recommend Apollo Care (South Wirral)? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

The carer found the client on the bedroom floor with suspected broken hip and a bang to the head, she immediately called an ambulance and contacted me. The carer remained with the client for more than an hour until the ambulance arrived and the client went to hospital. She was calm, caring and reassuring at all times. She contacted her office to advise them of the situation. They had no hesitation in allowing her to remain with me and the client. The staff in our experience are all caring, professional, competent and communicate with clients in an appropriate way. The Log is always filled in and if the family leave a note with a request this is always actioned. A great organisation I would recommend.

How likely would you be to recommend Apollo Care (South Wirral)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Overall excellent support and very responsive. Management input has been excellent when required. Staff are first class.

How likely would you be to recommend Apollo Care (South Wirral)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

I am very pleased with Appollo Care. They are very caring and professional, very friendly and helpful ladies.

How likely would you be to recommend Apollo Care (South Wirral)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

7 months of Apollo Care. Evening (half an hour) visits to check medication, personal alarm and prepare evening meal. Was 5 visits now daily (7 per week). Staff are incredibly caring, warm and interested. Huge peace of mind to myself and siblings. Would prefer to increase frequency of visits before resorting to residential care. Very satisfied with the level of service.

How likely would you be to recommend Apollo Care (South Wirral)? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Good

Treated with Dignity: Good

Value for Money: Good

The carers are so kind and efficient with my 96-year-old mother. They all treat her with dignity and have lovely chats without talking down to her. We receive a weekly rota giving times for the carer's visits and their names. The management team rings if there is a change in personnel or timing.

How likely would you be to recommend Apollo Care (South Wirral)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Suzanne Janvier, Registered Manager and Director at Apollo Care (South Wirral) responded to this review on 08 Dec 2016:

Thank you for taking the time to review our services, it is lovely to pass this on to the staff.

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Awards / Recognitions

There are no awards/recognitions posted yet for Apollo Care (South Wirral)

Job Vacancies

Staff Profiles

Suzanne

Suzanne Janvier

Job Title: Registered Manager

Joined: 2013

Description:

Registered manager and company director of Apollo Care (South) Wirral. Suzanne has over 10 years experience in the care industry gained from many years of caring in the community and nurse training, specialising in the care of adults with physical and learning disabilities. She is passionate about providing our service users with a high standard of care, advocacy and companionship.

Zara

Zara Williams

Job Title: Senior Care Coordinator

Joined: 2016

Description:

Apollo Care (South) Wirral would like to introduce their Senior Care coordinator, Zara.

Zara is a very influential person and is very comfortable and approachable in leading the team.

As the client base in South Wirral continues to grow, so does the need for dedicated care staff and in-turn, the need for senior staff.

All our

All our South Wirral Team

Job Title: Care Assistants

Description:

From Left to right, Julie, Jacqueline, Nicoll (Senior Carer), Cara, Melanie, Zara (Senior Care Coordinator) Suzanne and Faye (Care Coordinator)

Registered manager, Suzanne Janvier wants all of her staff to know how much she appreciates their hard work and passion to improve home care in their local area.

Well done to everyone involved in Apollo Care (South) Wirral!