Apollo Care (South Wirral)

One carer spoilt my dinner, the other are nice.

The carers were always reliable and punctual, and we managed to increase my uncle's care package at short notice when his condition deteriorated. This service they provided was first class throughout the time that they supported him, and I have no hesitation in recommending them to potential customers.

We are really pleased and satisfied with the care our mum receives from the Apollo Care (South Wirral) staff. The ladies are all very professional and caring. They spend time talking to our mum and make her feel special. They always use aprons and gloves which our previous supplier didn't. The manual is always kept up to date which allows us to see what is happening.

At the time of the review, I was having cleaning help one hour per fortnight. Different staff came but all were polite and reliable and efficient. Sincere and willing to listen and to help. Office people handled my phone call well. I had such peace of mind through my decision to contact Apollo Care (South Wirral).

Apollo Care are doing an excellent job looking after my mother and a big help to me and my sister.

The carer found the client on the bedroom floor with suspected broken hip and a bang to the head, she immediately called an ambulance and contacted me. The carer remained with the client for more than an hour until the ambulance arrived and the client went to hospital. She was calm, caring and reassuring at all times. She contacted her office to advise them of the situation. They had no hesitation in allowing her to remain with me and the client. The staff in our experience are all caring, professional, competent and communicate with clients in an appropriate way. The Log is always filled in and if the family leave a note with a request this is always actioned. A great organisation I would recommend.

Apollo Care (South Wirral) provides a very good service. I have no complaints and mum has not voiced any concerns. She has a weekly housework service and the visit log and communication sheet is always completed at each visit and up to date. The service has been provided since 8th April 2016.

I have been with Apollo Care (South Wirral) for two and a half years. The care I have received has been excellent, never missed a call. Girls always listened to requests and carried them out. All the girls have been caring and helpful. Nothing is too much trouble. Special requests like an early visit to accommodate hospital or doctors appointments) always met. Love the company they provide. Some of the girls are more like friends.

I have only used this service for approximately three weeks, but so far the service has been very good.

Fantastic service, excellent communication between myself and Apollo Care. The manager feeds back any concerns the carer has had on their visit. This is invaluable as I live one and a half hours away. Six monthly reviews face to face helpful. Always reliable and punctual. Have managed to increase care package at short notice when my father was unwell. This service they provide gives me piece of mind very important when I live away.

Overall excellent support and very responsive. Management input has been excellent when required. Staff are first class.

I am very pleased with Appollo Care. They are very caring and professional, very friendly and helpful ladies.

7 months of Apollo Care. Evening (half an hour) visits to check medication, personal alarm and prepare evening meal. Was 5 visits now daily (7 per week). Staff are incredibly caring, warm and interested. Huge peace of mind to myself and siblings. Would prefer to increase frequency of visits before resorting to residential care. Very satisfied with the level of service.

The carers are so kind and efficient with my 96-year-old mother. They all treat her with dignity and have lovely chats without talking down to her. We receive a weekly rota giving times for the carer's visits and their names. The management team rings if there is a change in personnel or timing.