Prime Support Service Ltd

Houldsworth Business & Art Centre, Houldsworth Street, Reddish, Stockport SK5 6DA

Prime Support Service Ltd
Prime Support Service Ltd
Prime Support Service Ltd

Prime Support Service Ltd have a team of carers who are skilled in an extensive range of personal needs, being experienced in care provision for older people, as well as in the challenges faced by adults with a physical or learning disability, and other mental health complications.

All services are carried out in a person-centred manner, directed towards helping clients maximise their independence and homely comforts. Support services are available to help adults become more active and develop daily living skills, which includes offering access to numerous social and leisure activities.

Owner : Neda Cooney & Sarah Kelly

Person in charge: Neda Cooney (Registered Provider)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 18

Staff Languages (other than English): Arabic

Fees Guide: £13.60

Services Offered: 24 Hour Care • Adult Care (18+) • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Alcohol Dependence (Past or present) • Call in Service • Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Drug Dependence (past or present) • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service

Latest Care Quality Commission* Report on Prime Support Service Ltd: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Reviews

9.3 Prime Support Service Ltd has a Review Score of 9.3 (9.333)

The Review Score of 9.3 (maximum of 10) for Prime Support Service Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 8 Reviews over all time. This Average Rating is also the rating value for Prime Support Service Ltd in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 5 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.333 for Prime Support Service Ltd is calculated as follows: ( (23 Excellents x 5) + (19 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 48 Ratings = 4.333

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for Prime Support Service Ltd is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    3
  • Good
    5
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Prime Support Service Ltd?

  • Extremely LIKELY
    7
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Prime Support Service Ltd

  • Client / Service User
    4
  • Daughter of Client/Service User
    3
  • Wife of Client/Service User
    1

Carers who visit mum are great, caring and treat mum with extra care. Have had weeks when there have been too many carers, had to complain, this now seems to be OK. There has been a mix up with rotas meaning carers did not show. Feedback given to prevent this doesn't seem to be not taken on board by higher management.

How likely would you be to recommend Prime Support Service Ltd? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Staff: Excellent

Care / Support: Excellent

Management: Poor

Treated with Dignity: Excellent

Value for Money: Excellent

The manager and her prime support team are excellent. I am able to relax more since they came to Dad's. The care given is better than any previous care agencies we have had. Experienced staff who Dad has got to know very well, treat him with dignity and understanding. For a few years, I have felt anxious over the responsibility of ensuring my father is comfortable and cared for. I know he is being cared for now. The manager is knowledgeable and knows my father and ensures his needs are attended to.

How likely would you be to recommend Prime Support Service Ltd? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Excellent

Treated with Dignity: Good

Value for Money: Excellent

No care review has been taken in last six months (that my mother is aware of) and none taken place with family member.

How likely would you be to recommend Prime Support Service Ltd? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

My review really hasn't changed from the last review.
I find this company caring and go beyond their duty to care for their clients.
I find their help amazing and the family (children) and I can rely on them and my children are at ease with the staff. My children are very funny who they interact with so we are 1 happy family with the care we receive.

How likely would you be to recommend Prime Support Service Ltd? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Satisfactory

I feel the service is good and it meets my needs fully.

How likely would you be to recommend Prime Support Service Ltd? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Staff: Good

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

Some of the carers are lovely, others come in like a whirlwind. All the staff are great and attend to what I want. Some are chatty, others are quiet. Some come late having been help up with traffic. I feel sorry for some who have no transport when it rains.

How likely would you be to recommend Prime Support Service Ltd? Likely

Average Rating: 

 3.7 out of 5

Overall Standard: Satisfactory

Staff: Satisfactory

Care / Support: Good

Management: Good

Treated with Dignity: Excellent

Value for Money: Satisfactory

This is an excellent service, very reliable and go out of their way to make sure everything is done and left how you like it. Very efficient and arrive on time and explain things and make sure everything is okay for my husband etc. if they see any redness on him they report it to me. They have a laugh and joke with him so he feels calm when they are getting him ready for the day. I don't know what I would do without them as they are like family to us and even help me if I need it.

How likely would you be to recommend Prime Support Service Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Very pleased with support.

How likely would you be to recommend Prime Support Service Ltd? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Satisfactory

Staff: Good

Care / Support: Good

Management: Good

Treated with Dignity: Good

Value for Money: Good

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