Respectful Care - Mansfield & Ashfield

Park Road Business Place, Mansfield Woodhouse, Mansfield NG19 8ER

Respectful Care - Mansfield & Ashfield
Respectful Care - Mansfield & Ashfield
Respectful Care - Mansfield & Ashfield

Respectful Care Mansfield and Ashfield is founded on two core principles that govern the way it operates:

•        An aim to raise the standards of care across the counties it operates in
•        A dedication to improving the working conditions for care professionals

Respectful Care is one of the leading home care providers across Nottinghamshire, Derbyshire and South Yorkshire.

It provides care and support services such as personal care and dementia care to companionship services and shopping/meal preparation.

Staff recognise that each client is an individual, someone with their own diverse needs and requirements. That's why we invest our time getting to know you, and together, create a personalised plan to enable you to live a life that is as independent, active and fulfilled as possible. This ensures that you are happy and confident that your loved ones are safe and enjoying the highest standards of homecare at all times.

Group : Respectful Care

Person in charge: Lisa Nussey (Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 75

Services Offered: 24 Hour Care • Live in Carer • Personal Care (on a contracted hours basis) • Personal Care Assessments

Care Offered: Call in Service • Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service

Parking: Ample parking

Latest Care Quality Commission* Report on Respectful Care - Mansfield & Ashfield: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Reviews

9.5 Respectful Care - Mansfield & Ashfield has a Review Score of 9.5 (9.478)

The Review Score of 9.5 (maximum of 10) for Respectful Care - Mansfield & Ashfield is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 19 Reviews over all time. This Average Rating is also the rating value for Respectful Care - Mansfield & Ashfield in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 19 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.478 for Respectful Care - Mansfield & Ashfield is calculated as follows: ( (58 Excellents x 5) + (51 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 113 Ratings = 4.478

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for Respectful Care - Mansfield & Ashfield is based on 19 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    9
  • Good
    10
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Respectful Care - Mansfield & Ashfield?

  • Extremely LIKELY
    16
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Respectful Care - Mansfield & Ashfield

  • Daughter of Client/Service User
    8
  • Client / Service User
    4
  • Son of Client/Service User
    4
  • Husband of Client/Service User
    2
  • Great-Niece of Client/Service User
    1
  • more

Pleased with all the services provided.

How likely would you be to recommend Respectful Care - Mansfield & Ashfield? Likely

Average Rating: 

 4 out of 5

Staff: Satisfactory

Care / Support: Good

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

Scott Marsh, CEO at Respectful Care - Mansfield & Ashfield responded to this review on 09 Jan 2018:

Thank you for your comments, Susan. It is very appreciated and your comments will be passed on to our team.

Staff pleasant, friendly, considerate and helped mum with chores and chats.

How likely would you be to recommend Respectful Care - Mansfield & Ashfield? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Staff: Excellent

Care / Support: Good

Management: Excellent

Treated with Dignity: Good

Value for Money: Excellent

Scott Marsh, CEO at Respectful Care - Mansfield & Ashfield responded to this review on 19 Dec 2017:

Thank you for your comments.

It’s always hard entrusting your loved ones into someone else’s care, but the staff are so caring and understanding towards my mum it has put me at ease. Mum always said she didn’t want carers, but they have gone above their duties to make sure she is happy and safe and Mum has now come to accept them.

How likely would you be to recommend Respectful Care - Mansfield & Ashfield? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Scott Marsh, CEO at Respectful Care - Mansfield & Ashfield responded to this review on 04 Dec 2017:

Thank you for your kind comments Sue. It is very much appreciated.

All staff are well mannered and polite.
All great ladies.

How likely would you be to recommend Respectful Care - Mansfield & Ashfield? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Excellent

Management: Good

Treated with Dignity: Good

Value for Money: Good

Scott Marsh, CEO at Respectful Care - Mansfield & Ashfield responded to this review on 28 Nov 2017:

Thank you for your kind feedback, Lula. It is very much appreciated.

Lovely ladies and staff. Excellent service.

How likely would you be to recommend Respectful Care - Mansfield & Ashfield? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

Scott Marsh, CEO at Respectful Care - Mansfield & Ashfield responded to this review on 24 Nov 2017:

Thank you, R W, for your kind words.

I have been very grateful for the care provided for my Mum. Staff are kind and caring, and very responsive to Mum's changing needs. She is a challenging client in some respects, but they manage to communicate effectively with her despite her deafness and confusion. Leaving full notes in the running record of visits is particularly helpful for me since I cannot visit for more than 2 days a week. Keeps me informed and alerts me to any potential difficulties. Management has been very efficient - all changes to Mum's needs and times of visits have been acted on swiftly. My only criticism would be that it would be helpful if Mum saw a smaller group of carers so that she got to know them individually - but I know that scheduling this is not easy! Thank you for all your work.

How likely would you be to recommend Respectful Care - Mansfield & Ashfield? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

Scott Marsh, CEO at Respectful Care - Mansfield & Ashfield responded to this review on 21 Nov 2017:

Thank you for your kind comments, Maureen. It is very much appreciated and your comments will be fed back to our staff teams.

The 2 main carers who look after mum are very efficient and understand mum's needs. They are aware of mum's issues and deal with them very well.

How likely would you be to recommend Respectful Care - Mansfield & Ashfield? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Satisfactory

Treated with Dignity: Good

Value for Money: Good

Scott Marsh, CEO at Respectful Care - Mansfield & Ashfield responded to this review on 20 Nov 2017:

Thank you for your kind comments, Andrew. It is very appreciated and all feedback is given to our staff.

We are very happy with help and support my mother receives from the care staff and the management are always happy to arrange additional care at short notice to suit our changing requirements.

We would be lost without them.

How likely would you be to recommend Respectful Care - Mansfield & Ashfield? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Scott Marsh, CEO at Respectful Care - Mansfield & Ashfield responded to this review on 20 Nov 2017:

Thank you for your kind comments, Brian. Your feedback will be given to our staff.

Respectful Care have been looking after my wife for approximately 4 months, I have a trust issue so I was very apprehensive about anyone looking after my wife so I did my research and chose Respectful Care. I am very glad I did, it took both my wife and I a few weeks to get used to carers coming into our home but once we got used to them everything has been plain sailing. My wife is happy so that makes me happy, they are very professional and caring and also they are human and you can have a laugh with most of the carers. We are both happy and content knowing full well the love of my life is being taken care of when I am not there.

How likely would you be to recommend Respectful Care - Mansfield & Ashfield? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Good

Treated with Dignity: Good

Value for Money: Good

Scott Marsh, CEO at Respectful Care - Mansfield & Ashfield responded to this review on 16 Nov 2017:

Thank you for your kind comments, Graham.

Very efficient service provided.
My mother has warmed to the carers and is building up a good friendly relationship with them which gives me great peace of mind.
Thanks to all at Respectful Care.

How likely would you be to recommend Respectful Care - Mansfield & Ashfield? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Excellent

Treated with Dignity: Good

Value for Money: Good

Scott Marsh, CEO at Respectful Care - Mansfield & Ashfield responded to this review on 16 Nov 2017:

Thank you for your kind comments, John.

Reliable service with well-trained staff. It gives me confidence to know my wife is well cared for when I am at work.

How likely would you be to recommend Respectful Care - Mansfield & Ashfield? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Good

Treated with Dignity: Good

Value for Money: Satisfactory

Scott Marsh, CEO at Respectful Care - Mansfield & Ashfield responded to this review on 16 Nov 2017:

Thank you for your kind comments, John.

My aunts have had excellent daily care from this agency. The care workers are respectful, polite, good-humoured and friendly. They arrive on time and carry out whatever tasks are needed competently in a calm and efficient way. They respond to my aunts' individual daily needs well but also are alert to any other needs or issues which might require attention. Any concerns have been passed on to their manager and straight to me which I have found very reassuring. The agency has adjusted the timing and duration of visits to ensure effective support and I am confident that they will continue to be flexible in the future should this become necessary. I would not hesitate to recommend this care agency to others.

How likely would you be to recommend Respectful Care - Mansfield & Ashfield? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Scott Marsh, CEO at Respectful Care - Mansfield & Ashfield responded to this review on 16 Nov 2017:

Thank you for your kind comments, Linda.

Timekeeping excellent. Care given very good.
Carers are always smart in appearance.
Office staff always willing to help when contacted.

How likely would you be to recommend Respectful Care - Mansfield & Ashfield? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Staff: Good

Care / Support: Good

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

Scott Marsh, CEO at Respectful Care - Mansfield & Ashfield responded to this review on 16 Nov 2017:

Thank you for your kind words, Keith.

Respectful Care look after my dad. It came as a shock to him when he had his stroke and I was unsure how he would react to having carers as he had been so independent especially when my mum passed away. I was very happy that he immediately took to all the staff both from the office to the girls and boys who visit him every day. With their care and encouragement, he has come a long way to getting back to himself and progressing in his recovery. They know just what he needs and nothing is too much trouble for them.
I wouldn't want any other care company to look after him and can relax knowing my dad is completely safe in their hands when I'm not there.

How likely would you be to recommend Respectful Care - Mansfield & Ashfield? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Scott Marsh, CEO at Respectful Care - Mansfield & Ashfield responded to this review on 16 Nov 2017:

Thank you for your kind words, Sharon.

All staff are polite and respectful and treat me with dignity. They are prompt in most cases except when there are traffic problems as I am on a main highway to Nottingham which causes delays in the morning and some evenings but is understandable and acceptable. The office listens to my needs. Very good.

How likely would you be to recommend Respectful Care - Mansfield & Ashfield? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Good

Treated with Dignity: Excellent

Value for Money: Satisfactory

Scott Marsh, CEO at Respectful Care - Mansfield & Ashfield responded to this review on 16 Nov 2017:

Thank you for your kind words, Christopher.

My Dad has been cared for by Respectful Care nearly 2 years now. I can't praise these carers enough. Excellent care provider. I would definitely recommend.

How likely would you be to recommend Respectful Care - Mansfield & Ashfield? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Good

Treated with Dignity: Good

Value for Money: Good

Scott Marsh, CEO at Respectful Care - Mansfield & Ashfield responded to this review on 16 Nov 2017:

Thank you for your kind comments, Julie.

All those people who visit mum at home seem caring and compassionate. They quickly built up a rapport with her and she looks forward to seeing them. They treat her with dignity and respect.

How likely would you be to recommend Respectful Care - Mansfield & Ashfield? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I would like to thank all at Respectful Care for looking after my mum. The carers that looked after my mum were excellent, very polite, on time and nothing was too much trouble. I would recommend and I have recommended your company.

How likely would you be to recommend Respectful Care - Mansfield & Ashfield? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Scott Marsh, CEO at Respectful Care - Mansfield & Ashfield responded to this review on 09 Nov 2017:

Thank you C A. Your feedback is very appreciated.

Carers very efficient always look after Mum. They know just what she needs - brilliant.

How likely would you be to recommend Respectful Care - Mansfield & Ashfield? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Scott Marsh, CEO at Respectful Care - Mansfield & Ashfield responded to this review on 23 Oct 2017:

Thank you very much for your review, Rosamund. It is very appreciated.

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