Park Road Business Place, Mansfield Woodhouse, Mansfield NG19 8ER
Respectful Care Mansfield and Ashfield is founded on two core principles that govern the way it operates:
• An aim to raise the standards of care across the counties it operates in
• A dedication to improving the working conditions for care professionals
Respectful Care is one of the leading home care providers across Nottinghamshire, Derbyshire and South Yorkshire.
It provides care and support services such as personal care and dementia care to companionship services and shopping/meal preparation.
Staff recognise that each client is an individual, someone with their own diverse needs and requirements. That's why we invest our time getting to know you, and together, create a personalised plan to enable you to live a life that is as independent, active and fulfilled as possible. This ensures that you are happy and confident that your loved ones are safe and enjoying the highest standards of homecare at all times.
Group : Respectful Care
Person in charge: Keeley Riley (Manager)
Type of Service: Home Care Agency (Privately Owned)
Provides Carers directly to the general public: Yes
Number of Carers: 75
Services Offered: 24 Hour Care • Live in Carer • Personal Care (on a contracted hours basis) • Personal Care Assessments
Care Offered: Call in Service • Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service
Parking: Ample parking
Latest Care Quality Commission* Report on Respectful Care - Mansfield & Ashfield: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.6 (maximum of 10) for Respectful Care - Mansfield & Ashfield is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 43 Reviews over all time. This Average Rating is also the rating value for Respectful Care - Mansfield & Ashfield in Google's Search Results - more info
b) The score for the number of positive Reviews is 5 out of 5 from 43 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.63 for Respectful Care - Mansfield & Ashfield is calculated as follows: ( (167 Excellents x 5) + (85 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 257 Ratings = 4.63
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.
The 5 Points relating to the number of positive Reviews for Respectful Care - Mansfield & Ashfield is based on 43 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.5 + 0.5 + 0.5 + 0.5 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Respectful Care - Mansfield & Ashfield has a Review Score of 9.6 (9.630) from 43 Reviews
Review submitted from a Postal Card by Robert B (Husband of Client) on Friday 11 May 2018. Relates to May 2018.
Overall the carers are good. However, the different number of carers has increased now to 27 since early December 2017. This subject has been discussed with members of the staff and it was agreed that a small nucleus for example 5 or 6 regular carers for the welfare and wellbeing for my wife who has dementia as well as being badly disabled.
How likely would you be to recommend Respectful Care - Mansfield & Ashfield? Extremely Likely
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Scott Marsh at Respectful Care - Mansfield & Ashfield responded to this review on 11 May 2018:
Thank you for your review Robert. We aim to keep the smallest staff teams for clients as much as possible, and this is sometimes very difficult due to sickness, absence, part-time staff, bank staff, evening staff, weekend staff etc. Your comments will be discussed with senior staff to make sure this doesn't happen again.
Review submitted from a Postal Card by S B (Daughter of Client) on Wednesday 9 May 2018. Relates to April 2018.
We were very impressed by all of the staff and how professional the company is. Everyone is lovely, especially to mum.
How likely would you be to recommend Respectful Care - Mansfield & Ashfield? Extremely Likely
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Scott Marsh at Respectful Care - Mansfield & Ashfield responded to this review on 10 May 2018:
Thank you for your kind words.
Review submitted from a Postal Card by Josie H (Wife of Client) on Wednesday 9 May 2018. Relates to April 2018.
Lovely carers that look after my husband.
How likely would you be to recommend Respectful Care - Mansfield & Ashfield? Likely
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Scott Marsh at Respectful Care - Mansfield & Ashfield responded to this review on 10 May 2018:
Thank you for your kind words Josie.
Review submitted from a Postal Card by Kenneth E (Husband of Client) on Wednesday 9 May 2018. Relates to April 2018.
A very pleasing meeting. The care people who call for my wife are always caring with much thought and I do hope they continue in doing the very important job, which is most necessary to all in need.
How likely would you be to recommend Respectful Care - Mansfield & Ashfield? Extremely Likely
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Scott Marsh at Respectful Care - Mansfield & Ashfield responded to this review on 10 May 2018:
Thank you for your kind words Kenneth.
Review submitted from a Postal Card by Howard B (Husband of Client) on Wednesday 9 May 2018. Relates to April 2018.
Carers are usually respectful and helpful. Generally on time.
How likely would you be to recommend Respectful Care - Mansfield & Ashfield? Likely
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Scott Marsh at Respectful Care - Mansfield & Ashfield responded to this review on 10 May 2018:
Thank you for your kind words Howard.
Review submitted from a Postal Card by Brian C (Client) on Wednesday 9 May 2018. Relates to April 2018.
Great company that look after me.
How likely would you be to recommend Respectful Care - Mansfield & Ashfield? Extremely Likely
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Scott Marsh at Respectful Care - Mansfield & Ashfield responded to this review on 10 May 2018:
Thank you for your kind words Brian.
Review submitted from a Postal Card by Lorna C (Wife of Client) on Monday 19 March 2018. Relates to December 2017.
Been very happy with all the carers who have been to look after my husband in the past six months.
How likely would you be to recommend Respectful Care - Mansfield & Ashfield? Likely
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Review submitted from a Postal Card by T F (Son of Client) on Monday 19 March 2018. Relates to March 2018.
Mother very happy with this service. Well done.
How likely would you be to recommend Respectful Care - Mansfield & Ashfield? Extremely Likely
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Review submitted from a Postal Card by C J B (Client) on Tuesday 13 March 2018. Relates to March 2018.
I am really happy with the service and the carers.
How likely would you be to recommend Respectful Care - Mansfield & Ashfield? Extremely Likely
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Scott Marsh, CEO at Respectful Care - Mansfield & Ashfield responded to this review on 15 Mar 2018:
Thank you for your kind comments Celia. Your feedback will be passed on to our staff.
Review submitted from a Postal Card by Duncan M (Client) on Saturday 10 March 2018. Relates to February 2018.
Gives me something to look forward to. I know someone is coming to support me if I need it. Don't always just do what is expected - some go above and beyond.
How likely would you be to recommend Respectful Care - Mansfield & Ashfield? Extremely Likely
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Scott Marsh, CEO at Respectful Care - Mansfield & Ashfield responded to this review on 15 Mar 2018:
Thank you for your kind comments Duncan. Your feedback will be passed onto our staff.
Review submitted from a Postal Card by Thelma S (Daughter of Client) on Saturday 10 March 2018. Relates to February 2018.
Very good, friendly, kind and caring service provided for mum.
How likely would you be to recommend Respectful Care - Mansfield & Ashfield? Extremely Likely
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Scott Marsh, CEO at Respectful Care - Mansfield & Ashfield responded to this review on 15 Mar 2018:
Thank you for your kind comments Thelma. Your feedback will be passed on to our staff.
Review submitted from a Postal Card by J H (Friend of Client) on Friday 9 March 2018. Relates to February 2018.
Your carers do a wonderful job.
How likely would you be to recommend Respectful Care - Mansfield & Ashfield? Extremely Likely
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Scott Marsh, CEO at Respectful Care - Mansfield & Ashfield responded to this review on 09 Mar 2018:
Thank you for your kind words.
Review submitted from a Postal Card by Joan C (Client) on Friday 9 March 2018. Relates to February 2018.
Satisfied with carers.
How likely would you be to recommend Respectful Care - Mansfield & Ashfield? Extremely Likely
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Review submitted from a Postal Card by Graham B (Husband of Client) on Friday 9 March 2018. Relates to February 2018.
I would recommend Respectful Care.
How likely would you be to recommend Respectful Care - Mansfield & Ashfield? Extremely Likely
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Scott Marsh, CEO at Respectful Care - Mansfield & Ashfield responded to this review on 09 Mar 2018:
Thank you for your kind words Graham. Your feedback will be passed onto our client team.
Review submitted from a Postal Card by Robin H (Son of Client) on Friday 9 March 2018. Relates to February 2018.
Staff take good care of mum.
How likely would you be to recommend Respectful Care - Mansfield & Ashfield? Extremely Likely
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Scott Marsh, CEO at Respectful Care - Mansfield & Ashfield responded to this review on 09 Mar 2018:
Thank you for your kind comments Mollie. Your feedback will be passed onto our client team.
Review submitted from a Postal Card by Mollie B (Daughter of Client) on Friday 9 March 2018. Relates to February 2018.
We are extremely happy with the service provided to mum and the carers are always very helpful, cheerful and contact me if any problems.
Mum also very happy with carers.
How likely would you be to recommend Respectful Care - Mansfield & Ashfield? Extremely Likely
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Scott Marsh, CEO at Respectful Care - Mansfield & Ashfield responded to this review on 09 Mar 2018:
Thank you for your kind words Joyce. Your feedback will be passed onto our client team.
Review submitted from a Postal Card by Ida R (Daughter-in-law of Client) on Wednesday 28 February 2018. Relates to February 2018.
Excellent.
How likely would you be to recommend Respectful Care - Mansfield & Ashfield? Extremely Likely
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Scott Marsh, CEO at Respectful Care - Mansfield & Ashfield responded to this review on 01 Mar 2018:
Thank you, Ida, for your kind comment. We will pass on your feedback to all of our staff.
Review submitted from a Postal Card by M S (Client) on Tuesday 27 February 2018. Relates to February 2018.
I have always found the staff helpful and interested in me and have been anxious to help in any way they can. I look forward to their company and those who come for the evening visit. They know straight away to make a bedtime drink for me.
How likely would you be to recommend Respectful Care - Mansfield & Ashfield? Likely
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Scott Marsh, CEO at Respectful Care - Mansfield & Ashfield responded to this review on 01 Mar 2018:
Thank you for your kind comments.
Review submitted from a Website Submission by Kathryn (Daughter of Client) on Monday 26 February 2018. Relates to February 2018.
The carers have helped make my elderly parents feel important and interesting again. The admin team have worked hard to provide consistent times and familiar faces for each visit.
How likely would you be to recommend Respectful Care - Mansfield & Ashfield? Likely
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Scott Marsh, CEO at Respectful Care - Mansfield & Ashfield responded to this review on 09 Mar 2018:
Thank you for your kind words Robert. Your feedback will be passed onto our client team.
Review submitted from a Website Submission by Arnie (Client) on Monday 26 February 2018. Relates to February 2018.
The carers are very good and the office staff are very friendly and helpful. I have no regrets in choosing Respectful Care and have only been with them nearly 7 months and I am really happy with my choice.
How likely would you be to recommend Respectful Care - Mansfield & Ashfield? Extremely Likely
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Scott Marsh, CEO at Respectful Care - Mansfield & Ashfield responded to this review on 01 Mar 2018:
Thank you for your kind comments Arnie.
Review submitted from a Website Submission by Arthur (Client) on Wednesday 21 February 2018. Relates to February 2018.
So far my care has been very good. This is because I have visits by regular staff whom I recognize. Staff who are familiar with my needs and work towards making me feel secure and comfortable in my own surroundings. It makes so much difference to be cared for in this manner.
How likely would you be to recommend Respectful Care - Mansfield & Ashfield? Likely
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Review submitted from a Postal Card by Pauline B (Daughter of Client) on Wednesday 14 February 2018. Relates to November 2017.
I am very very pleased with all staff and managers that have attended my mum at home. Very friendly.
How likely would you be to recommend Respectful Care - Mansfield & Ashfield? Extremely Likely
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Scott Marsh, CEO at Respectful Care - Mansfield & Ashfield responded to this review on 14 Feb 2018:
Thank you for your kind comments Pauline. We will feed these comments back to our staff shortly.
Review submitted from a Postal Card by Catherine P (Daughter of Client) on Wednesday 14 February 2018. Relates to January 2018.
Respectful Care came to assist me with caring for my mum who has Alzheimer's. The carers were very polite and friendly but remained professional in every way. I would highly recommend respectful care to anyone requiring help with a family member or friend.
How likely would you be to recommend Respectful Care - Mansfield & Ashfield? Extremely Likely
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Scott Marsh, CEO at Respectful Care - Mansfield & Ashfield responded to this review on 16 Feb 2018:
Thank you for your kind comments Catherine. Your feedback will be passed onto our teams.
Review submitted from a Postal Card by Maria G (Daughter of Client) on Wednesday 14 February 2018. Relates to January 2018.
Mum is new to care system. Respectful Care have been amazing so far. Any concerns ironed out effectively. No concerns so far. More than happy.
How likely would you be to recommend Respectful Care - Mansfield & Ashfield? Extremely Likely
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Scott Marsh, CEO at Respectful Care - Mansfield & Ashfield responded to this review on 15 Feb 2018:
Thank you for your kind comments Maria. We will feed this back to the team.
Review submitted from a Postal Card by Chris H (Client) on Monday 22 January 2018. Relates to December 2017.
Most of the time very professional.
How likely would you be to recommend Respectful Care - Mansfield & Ashfield? Extremely Likely
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Scott Marsh, CEO at Respectful Care - Mansfield & Ashfield responded to this review on 23 Jan 2018:
Thank you for your positive feedback Chris. We will pass this onto our team.
Review submitted from a Postal Card by Susan B (Daughter of Client) on Monday 22 January 2018. Relates to December 2017.
We are very pleased with the level of care dad is receiving. Communication between us and the carers is extremely good. We feel very confident that dad is receiving high-quality care.
How likely would you be to recommend Respectful Care - Mansfield & Ashfield? Extremely Likely
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Scott Marsh, CEO at Respectful Care - Mansfield & Ashfield responded to this review on 23 Jan 2018:
Thank you for your kind comments Susan. Your feedback will be passed onto our team.
Review submitted from a Postal Card by Susan A (Client) on Monday 8 January 2018. Relates to December 2017.
Pleased with all the services provided.
How likely would you be to recommend Respectful Care - Mansfield & Ashfield? Likely
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Scott Marsh, CEO at Respectful Care - Mansfield & Ashfield responded to this review on 09 Jan 2018:
Thank you for your comments, Susan. It is very appreciated and your comments will be passed on to our team.
Review submitted from a Postal Card by P H (Son of Client) on Tuesday 19 December 2017. Relates to November 2017.
Staff pleasant, friendly, considerate and helped mum with chores and chats.
How likely would you be to recommend Respectful Care - Mansfield & Ashfield? Likely
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Scott Marsh, CEO at Respectful Care - Mansfield & Ashfield responded to this review on 19 Dec 2017:
Thank you for your comments.
Review submitted from a Website Submission by Sue E (Daughter of Client) on Sunday 3 December 2017. Relates to December 2017.
It’s always hard entrusting your loved ones into someone else’s care, but the staff are so caring and understanding towards my mum it has put me at ease. Mum always said she didn’t want carers, but they have gone above their duties to make sure she is happy and safe and Mum has now come to accept them.
How likely would you be to recommend Respectful Care - Mansfield & Ashfield? Extremely Likely
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Scott Marsh, CEO at Respectful Care - Mansfield & Ashfield responded to this review on 04 Dec 2017:
Thank you for your kind comments Sue. It is very much appreciated.
Review submitted from a Postal Card by L D (Daughter of Client) on Monday 27 November 2017. Relates to October 2017.
All staff are well mannered and polite.
All great ladies.
How likely would you be to recommend Respectful Care - Mansfield & Ashfield? Extremely Likely
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Scott Marsh, CEO at Respectful Care - Mansfield & Ashfield responded to this review on 28 Nov 2017:
Thank you for your kind feedback, Lula. It is very much appreciated.
Review submitted from a Postal Card by R W (Client) on Friday 24 November 2017. Relates to November 2017.
Lovely ladies and staff. Excellent service.
How likely would you be to recommend Respectful Care - Mansfield & Ashfield? Extremely Likely
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Scott Marsh, CEO at Respectful Care - Mansfield & Ashfield responded to this review on 24 Nov 2017:
Thank you, R W, for your kind words.
Review submitted from a Website Submission by Maureen B (Daughter of Client) on Tuesday 21 November 2017. Relates to November 2017.
I have been very grateful for the care provided for my Mum. Staff are kind and caring, and very responsive to Mum's changing needs. She is a challenging client in some respects, but they manage to communicate effectively with her despite her deafness and confusion. Leaving full notes in the running record of visits is particularly helpful for me since I cannot visit for more than 2 days a week. Keeps me informed and alerts me to any potential difficulties. Management has been very efficient - all changes to Mum's needs and times of visits have been acted on swiftly. My only criticism would be that it would be helpful if Mum saw a smaller group of carers so that she got to know them individually - but I know that scheduling this is not easy! Thank you for all your work.
How likely would you be to recommend Respectful Care - Mansfield & Ashfield? Extremely Likely
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Scott Marsh, CEO at Respectful Care - Mansfield & Ashfield responded to this review on 21 Nov 2017:
Thank you for your kind comments, Maureen. It is very much appreciated and your comments will be fed back to our staff teams.
Review submitted from a Website Submission by Andrew K (Son of Client) on Saturday 18 November 2017. Relates to November 2017.
The 2 main carers who look after mum are very efficient and understand mum's needs. They are aware of mum's issues and deal with them very well.
How likely would you be to recommend Respectful Care - Mansfield & Ashfield? Extremely Likely
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Scott Marsh, CEO at Respectful Care - Mansfield & Ashfield responded to this review on 20 Nov 2017:
Thank you for your kind comments, Andrew. It is very appreciated and all feedback is given to our staff.
Review submitted from a Website Submission by Brian L (Son of Client) on Thursday 16 November 2017. Relates to October 2017.
We are very happy with help and support my mother receives from the care staff and the management are always happy to arrange additional care at short notice to suit our changing requirements.
We would be lost without them.
How likely would you be to recommend Respectful Care - Mansfield & Ashfield? Extremely Likely
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Scott Marsh, CEO at Respectful Care - Mansfield & Ashfield responded to this review on 20 Nov 2017:
Thank you for your kind comments, Brian. Your feedback will be given to our staff.
Review submitted from a Website Submission by John (Son of Client) on Thursday 16 November 2017. Relates to November 2017.
Very efficient service provided.
My mother has warmed to the carers and is building up a good friendly relationship with them which gives me great peace of mind.
Thanks to all at Respectful Care.
How likely would you be to recommend Respectful Care - Mansfield & Ashfield? Extremely Likely
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Scott Marsh, CEO at Respectful Care - Mansfield & Ashfield responded to this review on 16 Nov 2017:
Thank you for your kind comments, John.
Review submitted from a Website Submission by John H (Husband of Client) on Wednesday 15 November 2017. Relates to November 2017.
Reliable service with well-trained staff. It gives me confidence to know my wife is well cared for when I am at work.
How likely would you be to recommend Respectful Care - Mansfield & Ashfield? Likely
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Scott Marsh, CEO at Respectful Care - Mansfield & Ashfield responded to this review on 16 Nov 2017:
Thank you for your kind comments, John.
Review submitted from a Website Submission by L F (Great-Niece of Client) on Wednesday 15 November 2017. Relates to October 2017.
My aunts have had excellent daily care from this agency. The care workers are respectful, polite, good-humoured and friendly. They arrive on time and carry out whatever tasks are needed competently in a calm and efficient way. They respond to my aunts' individual daily needs well but also are alert to any other needs or issues which might require attention. Any concerns have been passed on to their manager and straight to me which I have found very reassuring. The agency has adjusted the timing and duration of visits to ensure effective support and I am confident that they will continue to be flexible in the future should this become necessary. I would not hesitate to recommend this care agency to others.
How likely would you be to recommend Respectful Care - Mansfield & Ashfield? Extremely Likely
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Scott Marsh, CEO at Respectful Care - Mansfield & Ashfield responded to this review on 16 Nov 2017:
Thank you for your kind comments, Linda.
Review submitted from a Website Submission by Keith S (Client) on Wednesday 15 November 2017. Relates to November 2017.
Timekeeping excellent. Care given very good.
Carers are always smart in appearance.
Office staff always willing to help when contacted.
How likely would you be to recommend Respectful Care - Mansfield & Ashfield? Extremely Likely
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Scott Marsh, CEO at Respectful Care - Mansfield & Ashfield responded to this review on 16 Nov 2017:
Thank you for your kind words, Keith.
Review submitted from a Website Submission by Sharon N (Daughter of Client) on Wednesday 15 November 2017. Relates to November 2017.
Respectful Care look after my dad. It came as a shock to him when he had his stroke and I was unsure how he would react to having carers as he had been so independent especially when my mum passed away. I was very happy that he immediately took to all the staff both from the office to the girls and boys who visit him every day. With their care and encouragement, he has come a long way to getting back to himself and progressing in his recovery. They know just what he needs and nothing is too much trouble for them.
I wouldn't want any other care company to look after him and can relax knowing my dad is completely safe in their hands when I'm not there.
How likely would you be to recommend Respectful Care - Mansfield & Ashfield? Extremely Likely
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Scott Marsh, CEO at Respectful Care - Mansfield & Ashfield responded to this review on 16 Nov 2017:
Thank you for your kind words, Sharon.
Review submitted from a Website Submission by Julie H (Daughter of Client) on Wednesday 15 November 2017. Relates to November 2017.
My Dad has been cared for by Respectful Care nearly 2 years now. I can't praise these carers enough. Excellent care provider. I would definitely recommend.
How likely would you be to recommend Respectful Care - Mansfield & Ashfield? Extremely Likely
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Scott Marsh, CEO at Respectful Care - Mansfield & Ashfield responded to this review on 16 Nov 2017:
Thank you for your kind comments, Julie.
Review submitted from a Website Submission by Lynne M (Daughter of Client) on Wednesday 15 November 2017. Relates to November 2017.
All those people who visit mum at home seem caring and compassionate. They quickly built up a rapport with her and she looks forward to seeing them. They treat her with dignity and respect.
How likely would you be to recommend Respectful Care - Mansfield & Ashfield? Extremely Likely
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Review submitted from a Postal Card by C A (Daughter of Client) on Wednesday 8 November 2017. Relates to October 2017.
I would like to thank all at Respectful Care for looking after my mum. The carers that looked after my mum were excellent, very polite, on time and nothing was too much trouble. I would recommend and I have recommended your company.
How likely would you be to recommend Respectful Care - Mansfield & Ashfield? Extremely Likely
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Scott Marsh, CEO at Respectful Care - Mansfield & Ashfield responded to this review on 09 Nov 2017:
Thank you C A. Your feedback is very appreciated.
Review submitted from a Postal Card by Rosamund H (Daughter of Client) on Wednesday 18 October 2017. Relates to October 2017.
Carers very efficient always look after Mum. They know just what she needs - brilliant.
How likely would you be to recommend Respectful Care - Mansfield & Ashfield? Extremely Likely
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Scott Marsh, CEO at Respectful Care - Mansfield & Ashfield responded to this review on 23 Oct 2017:
Thank you very much for your review, Rosamund. It is very appreciated.
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