Respectful Care - Mansfield, Ashfield, Worksop, Retford, South Normanton, Alfreton, Ripley and Belper

Park Road Business Place, Mansfield Woodhouse, Mansfield NG19 8ER
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Top 20 award
10 103 Reviews
  • Respectful Care - Mansfield, Ashfield, Worksop, Retford, South Normanton, Alfreton, Ripley and Belper, Mansfield
'OUTSTANDING' in caring as rated by CQC.

Respectful Care Mansfield and Ashfield is founded on two core principles that govern the way it operates:

• An aim to raise the standards of care across the counties it operates in.
• Dedication to improving the working conditions for care professionals.

Respectful Care is one of the leading home care providers across Nottinghamshire, Derbyshire and South Yorkshire.

It provides care and support services such as personal care and dementia care to companionship services and shopping/meal preparation.

Staff recognise that each client is an individual, someone with diverse needs and requirements.

That's why Respectful Care invests time getting to know the client, and together, create a personalised plan to enable to live a life that is as independent, active and fulfilled as possible.

This ensures that the client is happy and confident and that loved ones are safe and enjoying the highest standards of homecare at all times.

Show Respectful Care - Mansfield, Ashfield, Worksop, Retford, South Normanton, Alfreton, Ripley and Belper on the Map

Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £32.96

Respectful Care is committed to creating a person-centered care package for each individual, and their needs.


The tailoring of each care plan will also be tailored around the duration of time needed and preferred.


Please contact our client team to discuss needs, times, duration, and various options available to you, or your loved ones.

These prices are only a guideline, please contact Respectful Care - Mansfield, Ashfield, Worksop, Retford, South Normanton, Alfreton, Ripley and Belper to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Keeley Riley (Manager)

Respectful Care - Mansfield, Ashfield, Worksop, Retford, South Normanton, Alfreton, Ripley and Belper Reviews (103)

Total of 103, showing 41-60
10

Respectful Care - Mansfield, Ashfield, Worksop, Retford, South Normanton, Alfreton, Ripley and Belper has a Review Score of 10 (9.991) out of 10, based on 19 reviews in the last 2 years. Over all time Respectful Care - Mansfield, Ashfield, Worksop, Retford, South Normanton, Alfreton, Ripley and Belper has 103 reviews.

Overall Experience

  • 86
  • 16
  • 1
  • 0
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Date Published

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Review from S A (Client) published on 22 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am pleased with the company.

Reply from Mark Docherty, Owner at Respectful Care - Mansfield, Ashfield, Worksop, Retford, South Normanton, Alfreton, Ripley and Belper

We are so pleased you are happy with the company and carers, thank you for taking the time to give us a smashing review.

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Review from D B (Client) assisted by family/friend published on 22 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are very friendly and helpful. They have no problem coping with a grumpy old man first thing in the morning. They do their job with care and consideration for a person's disabilities and never complain about how much or how little they have to do. Excellent service all round.

Reply from Mark Docherty, Owner at Respectful Care - Mansfield, Ashfield, Worksop, Retford, South Normanton, Alfreton, Ripley and Belper

This review makes us beam with pride! We are so glad you agree that our staff are considerate and respectful, thank you so much for such a valuable review, it's a pleasure to support you.

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Review from Antony F (Client) assisted by family/friend published on 20 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are very polite, professional and punctual and I feel safe in their hands. They are by far the best care company I have used and nothing is too much trouble for them.

Reply from Mark Docherty, Owner at Respectful Care - Mansfield, Ashfield, Worksop, Retford, South Normanton, Alfreton, Ripley and Belper

What a wonderful review! We're glad you feel in safe hands with our staff and thank you for taking the time to feed this back.

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Review from J R (Client) published on 16 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I received excellent care when I was discharged from the hospital, and my carers helped me to regain my confidence and mobility. The staff are all wonderful, punctual and reliable.

Reply from Mark Docherty, Owner at Respectful Care - Mansfield, Ashfield, Worksop, Retford, South Normanton, Alfreton, Ripley and Belper

Thank you, Jennifer, for a wonderful review; we are so happy the staff helped you regain your independence. Take care, from all at Respectful Care.

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Review from Janine J (Client) published on 15 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy with care.

Reply from Mark Docherty, Owner at Respectful Care - Mansfield, Ashfield, Worksop, Retford, South Normanton, Alfreton, Ripley and Belper

Knowing you're happy, makes us happy, that's what it's all about! Thank you for a lovely review.

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Review from June H (Client) published on 14 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are lovely.

Reply from Mark Docherty, Owner at Respectful Care - Mansfield, Ashfield, Worksop, Retford, South Normanton, Alfreton, Ripley and Belper

Respectful Care thanks you for a great review, and the staff thinks you are lovely too.

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Review from Margaret M (Client) published on 14 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are wonderful. From day one, they have always been wonderful with me.

Reply from Mark Docherty, Owner at Respectful Care - Mansfield, Ashfield, Worksop, Retford, South Normanton, Alfreton, Ripley and Belper

We are so pleased that you are happy with our care and support delivery, thank you so much for taking the time to leave us a review.

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Review from Albert W (Client) assisted by family/friend published on 14 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good and excellent.

Reply from Mark Docherty, Owner at Respectful Care - Mansfield, Ashfield, Worksop, Retford, South Normanton, Alfreton, Ripley and Belper

It is an honour to support you, Albert, thank you from all the team at Respectful Care for such a lovely review.

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Review from M H (Client) published on 14 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good.

Reply from Mark Docherty, Owner at Respectful Care - Mansfield, Ashfield, Worksop, Retford, South Normanton, Alfreton, Ripley and Belper

Thank you for the review, it's a pleasure to support you.

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Review from Ruth M (Daughter of Client) published on 13 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise Respectful care enough for care and attention to my dad for the period from May 2020 to December 2020. Particularly to their carer, she has been supportive to my mum and dad throughout the pandemic coming into their home to care twice a day. She certainly does deserve recognition for
her hard work and commitment and the friendship and bond that she has developed with my parents. Unfortunately, our care needs have changed but would like to take the opportunity to say how appreciative we have been with Respectful care and wish them all well, with many thanks

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Review from D J (Client) published on 2 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They're all wonderful!

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Review from M J (Client) published on 30 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent - above and beyond.
A marvellous company.
Ten out of ten.

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Review from Brian D (Client) published on 20 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Moving to a new care provider earlier this year was a big step after being with my previous provider for a number of years. I chose Respectful Care because I had heard a lot of good reports about them. From day 1, I knew that I had made a good decision. All of the carers are excellent - I cannot emphasise
that enough. They come in, do what I need without little or no explanation and do it so well. I never fear a new carer coming, as I sometimes used to do because it doesn't matter who comes, the service delivery is the same - friendly and professional. The way they had obviously prepared for the Covid-19 situation before the lockdown began, was impressive and reassuring and said much about the management team. The office staff are excellent too and very approachable. I can discuss anything about my care with them. I moved to Respectful Care because I wanted to feel confident again about my care. I have that confidence now and so much more besides. I would recommend them to anyone.

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Review from Sharon H (Daughter of Client) published on 30 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very professional, extremely caring. Thank you to each and every one of the lovely carers who attended my dad every day with such care and dignity. We are so appreciative of everything they did to help him and my Mum.

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Review from R C (Client) published on 12 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carers both learned what I like doing and provide excellent care and often go the extra mile.

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Review from K E (Husband of Client) published on 17 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care.

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Review from K H (Client) published on 17 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In general, cheery and marvellous. Especially one in particular. They are cheerful, do the job thoroughly and I am always glad to see them. They are glad to see me which is nice.

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Review from Katie P (Client) published on 17 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with all staff, very caring and supportive.

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Review from Arnie C (Client) published on 24 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Any problems are being dealt with properly. The overall carer's standard is very high and I wouldn't go to another company.

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Review from Helen C (Daughter of Client) published on 4 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent caring services, always willing to adapt to care needs.

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Current Review Score: 10.0 (9.991)

Overview of Review Score

The Review Score of 10 (9.991) out of 10 for Respectful Care - Mansfield, Ashfield, Worksop, Retford, South Normanton, Alfreton, Ripley and Belper is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.991 for Respectful Care - Mansfield, Ashfield, Worksop, Retford, South Normanton, Alfreton, Ripley and Belper is calculated as follows: ( (113 Excellents x 5) + (1 Goods x 4) ) ÷ 114 Ratings = 4.991

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Respectful Care - Mansfield, Ashfield, Worksop, Retford, South Normanton, Alfreton, Ripley and Belper is based on 19 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Jan 2025

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Outstanding

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

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Awards / Recognitions (14)

Meet the Team (5)

Keeley

Keeley Riley

Job Title: Registered Care Manager

Joined: 2016

Registered Care Manager Keeley Riley is passionate and focused on ensuring all clients that use the service receive high-quality, person-centred care.


Working in the care sector for over ten years gives Keeley the knowledge and experience to drive compassion and exceptional standards through the core of Respectful Care, promoting independence and positive outcomes for individuals


“Our clients will always remain at the heart of our service and the centre of everything we do, and we are fully committed to delivering our ‘Outstanding’ in Caring services as rated by The Care Quality Commission.


Keeley holds a Level 5 in Management and Leadership for Health and Social Care.

Eloise

Eloise King

Job Title: Deputy Manager

Joined: 2018

Eloise joined Respectful Care in January 2018, and in this time she has progressed to mentor, Client Team Leader, Client Relationship Manager and now Deputy Manager.


Being a strong advocate for clients and enforcing high standards makes Eloise and her role as Deputy Manager, exceptional.


Eloise started working in care settings at the age of 15 and holds the care industry close to her heart saying, “it’s all I ever want to know”.


Care is Eloise’s Passion, and strongly believes, everyone has the right to truly personalised care.


Eloise is currently working towards her Level 5 in Management and Leadership for Health and Social Care.

Adam

Adam Clements

Job Title: Training Manager

Joined: 2018

Adam, Respectful Care’s Training Manager is committed and focused on delivering company training to the highest quality, creating a safe, caring service.


New members of staff have compassion and knowledge embedded into their role through Adam's exceptional training skills.


Adam has worked in the care sector for over 4 years as a care and support worker, prior to his training role. Having this care knowledge, as well as training qualities, makes Adam the perfect candidate to drive compassion into staff training and the heart of the service.

Branka

Branka Balantic

Job Title: Client Relationship Manager

Joined: 2019

Branka joined Respectful Care in September 2019 bringing a wealth of care experience with her from her previous roles as a Registered Care Manager.


Our role as Client Relationship Manager made Branka the perfect candidate to utilise high-quality skills. Branka has vowed to ensure her role is client and staff focused by listening and acting on feedback to positively enhance our care provision and embed high standards.


Branka says “I want to be able to give our clients a personal experience all the way through their journey with Respectful Care. Knowing that you have someone to reach out to gives it that personal touch, and I will commit to supporting clients and staff in the Ashfield area to the very best of my ability”.


Branka holds a Level 5 in Management and Leadership for Health and Social Care.

Sally

Sally Wells

Job Title: Recruitment Manager and Mental Health First Aider

Joined: 2013

Sally Wells, Respectful Care’s Recruitment Manager and Mental First Aider has been with the company for many years and is an invaluable asset to staff and clients by utilising her previous Registered Care Manager role, with her current role.


Understanding the pressures of daily living, whilst also understanding the care industry in great depth makes Sally a tower of strength when supporting new and existing staff.


Staff and others often reach out to Sally for support due to her kind, calming and caring nature.


Sally holds various qualifications in Health and Social Care but holding a Mental First Aider qualification makes this combination of qualities a ‘golden role’ for both staff and clients.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Respectful Care - Mansfield, Ashfield, Worksop, Retford, South Normanton, Alfreton, Ripley and Belper to verify any information. View our terms and conditions. Respectful Care - Mansfield, Ashfield, Worksop, Retford, South Normanton, Alfreton, Ripley and Belper has an Enhanced Service - more info.