Caremark (Coventry)

G1 Enterprise House, Courtaulds Way, Coventry CV6 5NX

Caremark (Coventry)
Caremark (Coventry)
Caremark (Coventry)

Welcome to Caremark, providing a professional and personal home care service.

This friendly service enables you to remain in the familiar surroundings and comfort of your own home, receiving regular social care visits and services to suit your personal needs.

Every day, staff meet and exceed the personal care requirements and wishes of thousands of customers throughout the UK and Ireland. They look after all kinds of people - young and old, injured and ill, those with physical and mental challenges, and the loved ones of carers in need of a respite break.

In fact, anyone who would benefit from help with things like personal care, light domestic tasks, shopping, medication management, companionship and a host of other services that make life easier and help to maintain health or speed up recovery.

Group : Caremark

Person in charge: Amanda Williams (Operational Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 130

Staff Languages (other than English): Hindi, Polish, Portuguese, Romanian, Urdu

Fees Guide: £15.75

Services Offered: 24 Hour Care • Adult Care (18+) • Care for Children • Live in Carer • Personal Care (on a contracted hours basis) • Personal Care Assessments

Care Offered: Call in Service • Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service

Latest Care Quality Commission* Report on Caremark (Coventry): click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Reviews

9.7 Caremark (Coventry) has a Review Score of 9.7 (9.705)

The Review Score of 9.7 (maximum of 10) for Caremark (Coventry) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 28 Reviews over all time. This Average Rating is also the rating value for Caremark (Coventry) in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 13 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.705 for Caremark (Coventry) is calculated as follows: ( (121 Excellents x 5) + (41 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 166 Ratings = 4.705

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for Caremark (Coventry) is based on 13 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    22
  • Good
    6
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Caremark (Coventry)?

  • Extremely LIKELY
    22
  • Likely
    6
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Caremark (Coventry)

  • Client / Service User
    14
  • Daughter of Client/Service User
    5
  • Husband of Client/Service User
    3
  • Wife of Client/Service User
    3
  • Friend of Resident/Service User
    1
  • more

My experience of the company so far has been excellent. Nothing to complain about. Staff are very good. Keep up the good work.

How likely would you be to recommend Caremark (Coventry)? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Good

Treated with Dignity: Good

Value for Money: Good

Mum resisted having carers for so long, the full responsibility fell on our shoulders (5 children) whilst trying to care for our families and have full-time jobs.
A huge weight has been lifted, the carers are excellent and have won her confidence and treat mum and us with dignity.
As a family we still support mum but we are safe in the knowledge that there is a professional structure of carers underpinning her health and well being. Thank you.

How likely would you be to recommend Caremark (Coventry)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

The agency is looking after my mother extremely well. The main carer is very capable and helpful.
Only had trainee carers omitting to lock the front door when leaving and not visiting at breakfast time once. No problems since.
So far I can highly recommend the operation.

How likely would you be to recommend Caremark (Coventry)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

S majithia, M D at Caremark (Coventry) responded to this review on 03 Apr 2017:

Thank for your review and comments. I will ask the CM to give you a call. I am glad to here that you are happy with our services we are providing to you.

I can highly recommend Caremark for their efficiency, politeness and respect. My carer is wonderful, she does everything she possibly can for me, her care, attention etc is beyond praise. I cannot speak too highly of her and would be lost without her.

How likely would you be to recommend Caremark (Coventry)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Excellent

We have moved to Caremark(Coventry) over three months ago and we are really happy with the service, we have had few care agencies already

My parents are really happy and that makes our life very easy.

Keep up the hard work Caremark.

How likely would you be to recommend Caremark (Coventry)? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Good

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

We are pleased with the care.

How likely would you be to recommend Caremark (Coventry)? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Good

Treated with Dignity: Good

Value for Money: Good

Very happy with the service.
I just need an earlier morning call as I have the Neuro Rehab Team about 4 times weekly, so if I'm ready before 9 am, that's great.
The carers have been very attentive to my needs and very professional.
Always accommodating when I've had hospital appointments at short notice.

How likely would you be to recommend Caremark (Coventry)? Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I just want to thank you for inviting Dad to the tea party. He thoroughly enjoyed it and I think it was a very kind and thoughtful gesture.
Dad is now looking forward to the football match you promised!
I am so pleased with the care Dad is being given and special thanks to the Field Care Supervisor. Apparently, he sings Bing Crosby songs to Dad! Dads face lights up when he sees him walk through the door, he also has a few Vera Lyn songs for special occasions!
A big thank you to all Dad's carers. He keeps telling me how lucky he feels with the attention given to him.
A BIG Thank you.

How likely would you be to recommend Caremark (Coventry)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

We have only been a user of agency services for a few weeks.
In this short time, we have so far had a very satisfactory experience.
The staff have regularly been competent, reliable and pleasant.

How likely would you be to recommend Caremark (Coventry)? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Excellent

My regular carers are very organised and pleasant.
It can sometimes feel rushed, however, I prefer continuity and efficiency.
I always feel empowered to improve my physical level through the support of my carers and rehabilitation team handover.
They treat my husband and son with utmost respect.
Sometimes I feel that the office staff don't listen to feedback, however, this is much better lately.
Relief carers when regular carers are off duty are good, it would be better if these were also the same carers.

How likely would you be to recommend Caremark (Coventry)? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Good

Treated with Dignity: Good

Value for Money: Satisfactory

I have been cared for by Caremark for the past 18 months and I have always been treated with dignity and respect by all concerned.
I would definitely recommend this company to others.
They have met all my care needs as my condition has changed.

How likely would you be to recommend Caremark (Coventry)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Excellent

Very good and caring. They are polite and considerate to all the family and the client. Highly recommend this company to others. Very passionate and knowledgeable. Good standard of integrity. Keep up the good work - Well done!

How likely would you be to recommend Caremark (Coventry)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

As I am blind I rely on the Caremark staff to keep myself and my home clean. I could not keep my home clean by myself or clean up after my guide dog. They ensure I have eaten and are very patient with me when they take me shopping.

How likely would you be to recommend Caremark (Coventry)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Everything is OK sometimes, but we are very satisfied with what we get.

How likely would you be to recommend Caremark (Coventry)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Excellent

Overall very pleased with the service. Staff - carers experienced. My husband feels safe - sometimes there are issues with timing - so have requested time sheet to be issued weekly, as I find it very useful. So far the best company. (Caremark is 4th company).

How likely would you be to recommend Caremark (Coventry)? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Treated with Dignity: Excellent

I really look forward to Caremark staff coming to my house. They really treat me nice with respect and dignity. They make sure I'm clean and tidy and well fed.

How likely would you be to recommend Caremark (Coventry)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Caremark provide a professional, empathetic and understanding care package for my mother in her home. The individual carers are lovely, and cope well with her complex needs. She has disinhibition following a stroke, now added to by early dementia. This can make her angry, paranoid and anxious. She also suffers from fits of mania, so challenging at times.
When I stay with her I notice how kind and caring 99 percent of your carers are, just occasionally I think they perhaps don't quite understand her mental and physical fragility, she certainly does not act her age, 88.
The office staff are unfailingly helpful, informing me and the family of any concerns and dealing with crisis situations. As none of us live in Coventry this is vital and we all appreciate how much you do for our mother.

How likely would you be to recommend Caremark (Coventry)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Sunjay Majithia, MD at Caremark (Coventry) responded to this review on 09 Jan 2017:

Thank you for your feedback it is much appreciated. The staff will be rewarded with a Gift of appreciation.

Happy with service given, carers are always pleasant, caring, helpful and usually on time.

How likely would you be to recommend Caremark (Coventry)? Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Good

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Although it's only been 2 weeks, the staff treat me very well. I am deaf and very hard to understand. Thank you for all your help and kindness.

How likely would you be to recommend Caremark (Coventry)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I find it very good. All the carers on time and they're all very friendly. They are also very thorough.

How likely would you be to recommend Caremark (Coventry)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I have been very pleased with all aspects of this service, the staff are very friendly and caring and responsive/accommodating to anything asked of them. I would definitely recommend to others.

How likely would you be to recommend Caremark (Coventry)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I really enjoy my care calls especially when one lady does my calls. She is really helpful and is always kind to me.

How likely would you be to recommend Caremark (Coventry)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Only with company two months but so far very pleased with the service. Carers are prompt, polite caring and respectful. This is the 4th company we have used and in our opinion the best.

How likely would you be to recommend Caremark (Coventry)? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Satisfactory

Treated with Dignity: Excellent

Value for Money: Good

As a person whose medication condition has determined slowly over the past 20 odd number of years. I have made use of several care agencies. I feel moved to comment 'Caremark' as one of the better agencies I have used. The two care givers who usually come to me are always punctual polite and work together seamlessly to assist me no matter whether I am having a good or particularly good day. They always cheer me up and leave me feeling valued.

How likely would you be to recommend Caremark (Coventry)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Good

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Caremark provide a very good service. The regular carers that my mum has are very professional, polite, efficient and treat my mum very well. The management are very good as well and respond very well to feed back. Overall we are more than satisfied with Caremark as a care provider.

How likely would you be to recommend Caremark (Coventry)? Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

I have found carers to be friendly, kind and helpful and having the same carers come on a regular basis is reassuring.

How likely would you be to recommend Caremark (Coventry)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Every carer has been friendly and polite towards my husband. Some carers go the extra mile, such as putting ironing away, cleaning the kitchen, totally stripping the bedding. If I had a problem I feel that I could ask any carer to help me personally with me having MS.

How likely would you be to recommend Caremark (Coventry)? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

- Most staff are very warm and thorough in what they are asked to do - occasionally there are one or two staff who have language difficulties ie. don't speak fluent English and therefore don't always understand their duties.
- Most staff remember to put my mum's cream on her legs every day = good.
- Most staff remember to lock the front door after seeing my mum (but not all) which worries me slightly.

Overall your staff provide a thorough, welcoming service :)

How likely would you be to recommend Caremark (Coventry)? Likely

Average Rating: 

 3.7 out of 5

Overall Standard: Satisfactory

Staff: Good

Care / Support: Satisfactory

Management: Good

Treated with Dignity: Good

Value for Money: Good

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February 2015

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