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Bluebird Care Oxford, South & West Oxfordshire

CMS House, Watlington Road, Cowley, Oxford OX4 6BZ
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Bluebird Care Oxford, South & West Oxfordshire logo
We can't speak highly enough about BluebirdNick P(Son of Client/Service User)
Bluebird Care Oxford, South & West Oxfordshire, Oxford
allowing him to remain living alone in his home of over 50 yearsDavid L(Son of Client/Service User)
Bluebird Care Oxford, South & West Oxfordshire, Oxford
The staff are friendly and try to help in every way they canE E(Client / Service User)
Bluebird Care Oxford, South & West Oxfordshire, Oxford

Bluebird Care Oxford, South & West Oxfordshire supports people to remain in the place they feel most comfortable, their own home, with care tailored to their individual needs, preferences and routines. Rated Outstanding by the Care Quality Commission (CQC, January 2026), the service is recognised for delivering exceptional, person-centred care.

Every care plan is designed around the individual, focusing not only on the support required but also on how it is...  

Care Provided by Bluebird Care Oxford, South & West Oxfordshire

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Daily Charges per Person

  • Hourly Visiting Care Fees: £42 - £45
  • Weekly Live-in Care Fees: £1,700 - £2,300
  • 30 Minute Visiting Care Fees: £36 - £37
The price(s) shown are provided by the agency. Contact Bluebird Care Oxford, South & West Oxfordshire for full pricing details and T&Cs.

Contact Bluebird Care Oxford, South & West Oxfordshire to get a personalised quote:

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)

Good to Know

Group/Owner

Person in charge

  • Geri Hawes (Registered Manager - pending registration)

Bluebird Care Oxford, South & West Oxfordshire Reviews (99)

9.7

Bluebird Care Oxford, South & West Oxfordshire has a Review Score of 9.7 (9.717) out of 10, based on 14 reviews in the last 2 years. Over all time Bluebird Care Oxford, South & West Oxfordshire has 99 reviews.

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Showing 99 reviews matching selected criteria
Review from M B (Daughter of Client) published on 17 February 2022 Submitted via Postal Card
Overall Experience
The Bluebird carers provided invaluable care to my mother before she passed away.
She loved when they came into do her care as she had such lovely chats and giggles with them. She became very fond and had special bonds with a few of them. The carers also were part of my dad's life chatting to him too, he will miss them.

Thank you for everything.

Reply from Charlene Chewings, Registered Manager at Bluebird Care Oxford, South & West Oxfordshire

As our very first customer many years ago, Mum became a firm favourite with the ‘girls’ at Bluebird Care, both past and present. Her passing has had a big impact on the team, we miss her, and miss seeing your Dad too. When we visited, we were visiting them both and will hold fond memories of our...  

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Review from Gail F (Daughter of Client) published on 17 February 2022 Submitted via Website
Overall Experience
Bluebird has been providing daytime support visits to my father since the start of the pandemic. The carers are always cheerful and provide a time of social interaction for him. If the weather allows, they accompany him on a short walk around Wallingford town centre or down to the riverside. They help as needed with tasks such as collecting medication or extra bits of shopping.
At the end of December when the carer found him in bed, confused and distressed, they contacted 111 for advice and waited with him until an ambulance arrived. During this episode, I was kept informed and updated by regular phone calls.

During an exceptionally difficult period, Bluebirds have done an amazing job.

Reply from Charlene Chewings, Registered Manager at Bluebird Care Oxford, South & West Oxfordshire

All our Bluebirds enjoy spending time with your father, he is such a gentleman, and we look forward to the weather improving so that we can have more visits to the riverside. In the meantime, we will continue dancing and listening to music until the sun returns! Thank you so much for your lovely...  

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Review from O G (Client / Service User) published on 11 February 2022 Submitted via Postal Card
Overall Experience

I'm very happy with the care and support I received every morning. The carers are very competent, friendly and caring.

Reply from Charlene Chewings, Registered Manager at Bluebird Care Oxford, South & West Oxfordshire

Thank you for your review! We’ll be sure to pass these comments onto the lovely Bluebirds that come out to support you!

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Review from S K (Daughter of Client) published on 11 February 2022 Submitted via Website
Overall Experience

Bluebird stepped in when we needed extra care for my father who was bedridden. They always went out of their way to help when circumstances changed. We felt secure knowing they were there. Thank you to the young women who cared for my dad.

Reply from Charlene Chewings, Registered Manager at Bluebird Care Oxford, South & West Oxfordshire

Knowing that we provided you with reassurance at a difficult time is why we do what we do, I know the small team that worked with your father were very fond of him. Thank you for taking the time to write a review, it is appreciated, and your thanks will be passed onto the team.

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Review from David B (Son of Client) published on 11 February 2022 Submitted via Website
Overall Experience
Have found all to be so very helpful and always willing to be flexible and help us when we needed it the most.
Mum has found that all the carers to come and visit her each day always make an effort and are so courteous and kind.
Having Bluebird look after mum gives us reassurance and peace of mind that we didn’t expect to be able to have.

Thank you to all.

Reply from Charlene Chewings, Registered Manager at Bluebird Care Oxford, South & West Oxfordshire

Thank you very much for your review. The whole team enjoy visiting your Mum and knowing that we provide you with reassurance and peace of mind is very kind of you to say. I will be sure to pass on your comments to the team.

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Review from D T (Next of Kin) published on 3 February 2022 Submitted via Postal Card
Overall Experience
The area manager and her team were able to step in and help at very short notice when our family member had an urgent need for help and support at home.

The team were very prompt, professional and reliable.

Reply from Becky Edenborough, Digital Marketing Manager at Bluebird Care Oxford, South & West Oxfordshire

Thank you for such a great rating! We strive for excellence, and thank you for taking the time to leave us a review. Kind regards, Bluebird Care Oxford.

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Review from C T (Son of Client) published on 1 February 2022 Submitted via Website
Overall Experience
Bluebird provided live-in care for both of my parents from January 2021 and, after my father's death in February 2021, for my mother until her death in November 2021. My mother suffered from dementia and other conditions affecting her mobility and health.
Throughout the 10-11 months my parents experienced a consistently high level of care. All of the live-in carers and other Bluebird staff were always professional, courteous and kind. Importantly for my mother, after my father died, the carers provided companionship and stimulation and made my mother's last year a generally rewarding one.
The administration of the contract was very well handled with arrangements clearly set out and explained and someone always on hand to discuss and inform. Handling of emergencies and liaison with health services was always very professional and efficient.

Bearing in mind that the provider was appointed and employed during the Covid pandemic with its additional burdens, the service was excellent.

Reply from Charlene Chewings, Registered Manager at Bluebird Care Oxford, South & West Oxfordshire

What a lovely review for my team and myself to read. Thank you very much for giving your time to submit it. It was a pleasure and a privilege for us to be able to support your mother in her beloved home until the end, we will remember her fondly.

All the best to you and your family

Joanne Smith

Live-in Care Manager

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Review from D C (Son of Client) published on 22 December 2021 Submitted via Postal Card
Overall Experience

Excellent all around. Carers are very kind to my father.

Reply from Becky Edenborough, Digital Marketing Manager at Bluebird Care Oxford, South & West Oxfordshire

Thank you for such a positive review, have a wonderful day!

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Review from Romany H (Daughter of Client) published on 10 September 2021 Submitted via Website
Overall Experience

The Live-In Carer, the Support Supervisor, and the Oxfordshire team were so helpful at what was an extremely challenging time for my mother and I as her next of kin. We had had a bad experience with a carer supplied by another agency and the Live-In Carer stepped in and immediately found a lovely carer for my mother. Everyone was extremely professional at all times, the two carers who looked after my mother, the Live-In Carer, and the Support Supervisor I felt we were in safe and very competent hands. Communication was great, I felt as an agency Bluebird Care really cared that my mother was getting the best possible care at all times.

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Review from S K (Daughter of Client) published on 8 September 2021 Submitted via Postal Card
Overall Experience

Lovely carers for my dad. Sad to see them go only reason is full-time carer is now in place.

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Review from M M (Daughter of Client) published on 11 August 2021 Submitted via Postal Card
Overall Experience

The experience we received for my lovely mum was warmth, compassion and dignity. The care staff were always professional and provided her with love, care and attention.

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Review from M J (Daughter of Client) published on 11 August 2021 Submitted via Postal Card
Overall Experience

From our first meeting with the Witney team, we felt complete confidence in Bluebird. They were professional, friendly and so caring towards dad and us all right from the start. All of the carers who helped dad in his last few weeks were simply amazing. With Bluebird Care, we were able to become a family again because we knew that they would look after so many of dads needs. Absolute Stars.

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Review from Allan S (Friend of Client) published on 3 August 2021 Submitted via Website
Overall Experience

All Bluebird Care personnel who attended were very friendly, punctual, and provided an excellent level of service of assistance in an efficient manner. Staff were always willing to carry out any additional requests and would happily spend a few moments in friendly conversation with me.

Reply from Charlene Chewings, Registered Manager at Bluebird Care Oxford, South & West Oxfordshire

Thank you for taking the time to leave us such a positive review. We love receiving feedback from customers and their friends and families. It’s a great way to show our Bluebird carers how appreciated they are. Should you need us again you know where we are! Wishing you all the very best for the future.

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Review from Kath L (Daughter of Client) published on 11 May 2021 Submitted via Website
Overall Experience

Bluebird carers looked after my mum (and dad before he died last year) for several years. They treated my mum with respect and care supporting her through a difficult year. They made sure her house remained a home.

Reply from Joanne Smith, Live-in Care Manager at Bluebird Care Oxford, South & West Oxfordshire

Thank you Kath for taking the time to leave a review. It was a pleasure to have been a part of your mother’s care for so long. We wish your mother all the best for the future.

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Review from Julie M (Daughter of Client) published on 8 April 2021 Submitted via Website
Overall Experience

From the first point of contact, Bluebird Care Oxford, South & West Oxfordshire have been efficient with prompt replies to emails, setting up the assessment and care package as quick as they possibly could to allow visits to start. The carers quickly established Mum's bedtime routine, arrived on time and were always polite and friendly. Chatting not just to Mum whom they were caring for but also to Dad. Mum liked all the carers and the fact that it was a small team was reassuring for her. I would not hesitate to recommend Bluebird Care Oxford, South & West Oxfordshire. Thank you for all you have done for Mum.

Reply from Michelle Field, Lead care supervisor at Bluebird Care Oxford, South & West Oxfordshire

It has been our pleasure supporting your Mum and Dad, these last few months. The small team of carers you mentioned were very fond of them both and will miss coming to see them for an evening. I hope that you all keep safe and well and welcome you to contact us again in the future should you need to. Thank you for taking the time to write such a positive review; it really is appreciated.

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Review from Andrea P (Daughter-in-law of Client) published on 30 March 2021 Submitted via Website
Overall Experience

When we needed carers for my terminally ill mother-in-law, from the first point of contact everything was dealt with efficiently and smoothly. They have all shown kindness, compassion and understanding. Nothing is too much trouble. They have been our rock when we have had nowhere else to turn to for help and advice. I would not hesitate in recommending them. They are an amazing group of lovely people doing a difficult job and I could never praise them highly enough. My mother-in-law loves them all, they make her smile and she has a joke with them. She looks forward to their visits. They have definitely made her remaining time a whole lot more bearable.

Reply from Jennifer Newton, Lead care supervisor at Bluebird Care Oxford, South & West Oxfordshire

We have all enjoyed caring for your Mother-in-law, she was a delight to look after and such a bubbly lady, she will be missed by the team but not forgotten. Thank you for the review with such kind words about the ladies from Bluebird Care. They have enjoyed looking and helping your family at this sad time. May she rest in Peace.

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Review from Chris D (Son of Client) published on 30 March 2021 Submitted via Website
Overall Experience

Having made many calls following my mother’s hospitalisation, Bluebird Care Oxford, South & West Oxfordshire immediately came across to me from the initial phone call with the excellent live-in care manager, as properly understanding my mother’s care was a requirement. I couldn’t have expected anything more from the initial live-in carer, Bluebird Care Oxford, South & West Oxfordshire management experience made the choice of carer very easy. Bluebird Care Oxford, South & West Oxfordshire carried on providing a very high standard of live-in care and stepped up further when the need increased. My overall experience of Bluebird Care Oxford, South & West Oxfordshire care and its management has always been excellent. Their commitment has been unfailing and I would very much recommend their services to anyone who requires a knowledgeable, sensitive and high-level of care.

Reply from Joanne Smith, Live-in Care Manager at Bluebird Care Oxford, South & West Oxfordshire
Thank you for your kind words, I appreciate you taking the time to share your Bluebird experience. I am very pleased to hear how much you felt the team supported your mother over the last few months, reading your words makes me very proud of the great team of carers we have.

I know I speak on...  

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Review from R L (Client / Service User) published on 30 March 2021 Submitted via Postal Card
Overall Experience

Bluebird gives a first-class service all the staff are well trained, helpful always ready to go the extra mile to please I would recommend them to anyone.

Reply from Michelle Field, Lead care supervisor at Bluebird Care Oxford, South & West Oxfordshire

Thank you so much for taking the time to write this review. I know the team are really enjoying working with you and are looking forward to many more visits in the future! Thank you for choosing Bluebird Care.

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Review from Elizabeth L (Wife of Client) published on 17 March 2021 Submitted via Website
Overall Experience

I cannot commend highly enough the services Bluebird have provided for us. Bluebird have provided top-quality care which has supported me and guided me throughout my husband's decline. Even better than that our carer has commanded his respect and friendship and trust - and mine. Nothing is too much trouble, she works so hard and is so patient and kind and understanding I do not know what we would do without her. Her sense of humour lightens our day and believe it or not we actually have a laugh. She is a shoulder for me to weep on or someone I can moan at just to 'let the feelings out.' My husband looks forward to her coming and goes out of his way to do things he thinks she would like or approve of. He does this out of his own desire to please and even maybe to impress her with his remaining skills. It gives him a spark. Bluebirds are first-rate. I cannot commend them highly enough.

Reply from Jennifer Newton, Lead care supervisor at Bluebird Care Oxford, South & West Oxfordshire

Thank you for your wonderful feedback. These are very encouraging words for the team, it is very thoughtful of you to appreciate the carers efforts and to recognize the dedicated work within your family that the carers are still doing to support you and your Husband, Bluebird Cares aim is to provide the highest quality of care and I’m so happy to read this is what you are receiving.

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Review from Yvonne H (Daughter of Client) published on 3 February 2021 Submitted via Website
Overall Experience
Our experience has been first-rate right from the first phone call. I was contacted immediately as to our requirements and wheels were out in motion.

The care we have had from nearly all the carers, and supervisor, has been excellent. They care about the whole family, not just the person who they are looking after. They listen to your requests and go over and above in supporting the person - taking into account their needs and their interests. Two main carers supported my mum nine hours a day, 5 days a week - chatting with her, preparing meals, encouraging daily exercise, undertaking craft and other activities to stimulate her and encouraged her to talk about her life and interests. She absolutely loved them both. They built a special relationship with her. We can totally recommend them. We are just sad it was only 5 months but they were there in my mum's last days after we brought her home from hospital - they went above and beyond to make her comfortable and feel cared for.

Reply from Jennifer Newton, Lead care supervisor at Bluebird Care Oxford, South & West Oxfordshire
Thank you so much for your feedback. We cannot thank you enough for the kind words about the team at Bluebird Care West Oxfordshire.
We are all very happy with your positive words and appreciate the time you took to write such a detailed review!

May your Mother rest in peace.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 November 2025
Overall Outstanding
  • Caring Outstanding
  • Effective Outstanding
  • Responsive Good
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

News (0)

News

There are no news items for Bluebird Care Oxford, South & West Oxfordshire.

Awards / Recognitions (5)

  • Recipient: Bluebird CareDate: Friday 29 May 2026
  • Recipient: Bluebird CareDate: Wednesday 31 May 2023
  • Recipient: Bluebird CareDate: Thursday 31 Mar 2022

Meet the Team (6)

Tim Rowland-Jones Job Title: Managing Director and Owner Joined: 2021
Tim Rowland-Jones
Tim’s wealth of experience in business management informs his oversight of Bluebird Care Richmond & Twickenham. Having helmed a multi-channel retail business before opening his first Bluebird Care office, Tim says, “I don’t think many people dream of running a home care company… I certainly didn’t! But when my grandfather’s dementia worsened, I became acutely aware of the need for exceptional, empathetic care. This lived experience pushed me to open my first Bluebird Care office and set the high standards we’ve maintained for over a decade.”

Insisting his colleagues are trained beyond industry standard, each Care Assistant is encouraged to develop specialisms ranging from dementia and post-op rehabilitation to Parkinson’s, MND, complex care, challenging behaviour, palliative care and nutrition and hydration. “We aim to match each customer to their ideal Care Assistants by personality and expertise. Whilst our customers are at the centre of what we do, our Bluebirds are the heartbeat of the company - their kindness, compassion, and professionalism set us apart.”

As the owner of three Bluebird Care offices across London and the South West, Tim can’t imagine working in any other industry. “It’s an unbeatable feeling, being involved in a local business that changes lives. My father is now receiving live-in care, which has been life-changing, so I am passionate about providing this service to Richmond and Twickenham residents.”

Spotting the Richmond Park deer has become a favourite pastime of Tim’s young family, as has feeding the ducks on Barnes Pond.

Peter Slough Job Title: Managing Director Joined: 2011
Peter Slough

Peter’s first experience of arranging care was fraught and riddled with anxiety. “Finding care at short notice and trying to work with companies with no customer service ethos was frustrating. That’s when I thought there must be a better way!” Fast forward to 2023, and with over a decade of industry experience, Peter owns and oversees triple CQC Outstanding Bluebird Care Westminster, Kensington & Chelsea.

After university, he worked for an NGO in New Delhi, using his law degree to change government policy and improve lives. This passion for transformative change permeates his operation of Bluebird Care Westminster, Kensington & Chelsea. “We are changing lives for the better, providing local residents with the opportunity to create their very best in-home support structure, delivered by Bluebirds. Requiring care and support can make one feel quite vulnerable. We aim to make choosing care an empowering moment, one that unlocks positive outcomes with the ultimate goal of remaining safe and happy at home.”

With his first foray into arranging care for a family member ending in disappointment, Peter notes, “Our most important ethos is to provide professional care that keeps each customer at the heart of their service… care that we would be happy for our own families to receive. Delivering a consistently compassionate, highly skilled, professional service is why two-thirds of our new customers come to us via personal recommendation.”

Peter and his young family enjoy every aspect of the Kensington & Chelsea, Westminster, and City of London boroughs from summer walks in Regents Park to winter ice skating at the Natural History Museum.

Melony Fairchild Job Title: Operations Director Joined: 2024
Melony Fairchild

With over 22 years’ experience, Melony leads operations across Bluebird Care and is a CQC-nominated individual, ensuring care is delivered safely, consistently, and to the highest standards.

Geri Hawes Job Title: Registered Manager Joined: 2025
Geri Hawes

Geri is the Registered Manager for our Oxford office and brings a wealth of experience, leadership and passion to the role. She is responsible for overseeing the day-to-day running of the service, ensuring the highest standards of care are consistently delivered and that every customer receives safe, effective and person-centred support. Geri works closely with both customers and their families, taking the time to understand individual needs and ensuring care and support plans are thoughtfully developed, regularly reviewed and truly reflective of each person. She is committed to maintaining open communication, achieving positive outcomes, and creating a supportive environment for both customers and the care team.

Joanne Smith Job Title: Deputy Manager Joined: 2014
Joanne Smith

I joined Bluebird Care back in April 2014 as a care assistant, mainly due to having a small child and being able to have flexible working hours. I quickly found supporting members of my local community and surrounding villages really rewarding, and I realised that this was the industry that I wanted to build a career in. I went from Care Assistant to Support Supervisor, Supervisor to Live-in Care Manager, to where I am today, predominantly overseeing the safe running of the South, West and central Oxfordshire territory.

As well as having transferable skills from my earlier roles, I also hold an NVQ level 5 in Care Management and look forward to developing my knowledge further in other areas of the business. I have always felt Bluebird is the perfect fit for me due to the shared ethos of person-centred care, promoting independence and going the extra mile to make a difference in someone's life whilst remaining in their own home. I feel extremely privileged to help lead a team that provides great quality care to Oxfordshire's vulnerable adults.

In my spare time, I enjoy spending quality time with my two children, walking and swimming.

Nozipho Chokomo Job Title: Care Development Lead Joined: 2025
Nozipho Chokomo

Nozi began her career in the financial sector, where she developed strong customer service, communication, and problem-solving skills while supporting clients through important decision-making moments. She later transitioned into the care sector to apply these skills in a more meaningful, people-centred environment.

She joined Bluebird Care in 2023 as a Care Expert, gaining valuable hands-on experience supporting customers in their own homes. Through her dedication and passion for delivering high-quality care, she progressed to Field Care Supervisor and later Customer Care Manager, building strong experience in both care delivery and client support.

She has completed her NQF Level 4 and is currently finalising her Honours Degree in Social Work, further strengthening her knowledge and commitment to person-centred care.

Now as Care Development Lead for Oxford, South Oxford, and West Oxford, Nozi manages all new customer enquiries, ensuring individuals and families receive clear information, guidance, and support to make informed care decisions. She meets with families to understand their needs, helping to put the right care in place, and continues to provide ongoing support throughout their care journey.

Nozi is passionate about delivering an exceptional customer experience, supporting people to remain independent in their own homes, and making a positive impact within the community

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