Bluebird Care Oxford, South & West Oxfordshire

CMS House, Watlington Road, Cowley, Oxford OX4 6BZ
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9.7 97 Reviews
  • Bluebird Care Oxford, South & West Oxfordshire, Oxford
Home Care:

Bluebird Care Oxford, South & West Oxfordshire is passionate about keeping their customers safe, secure, and happy in their own homes. With exceptional attention to infection control measures, customers can rest assured they receive the best in protection and safety. Bluebird Care’s team offer a wide range of services to include prescription and shopping collection to ensure their vulnerable customers stay safe inside.

With kindness and compassion, their highly trained and trusted team deliver bespoke care packages that are tailored to individual needs. The enthusiasm and happy disposition within the care team keeps customers being themselves, doing the things they love, safe in the comfort of their own home.


Live-in Care:

Bluebird Care Oxford, South & West Oxfordshire is passionate about keeping their customers safe, secure and happy in their own homes. With exceptional attention to infection control measures, customers can rest assured they receive the best in protection and safety. Bluebird Care Oxford, South & West Oxfordshire offers a full Live-in Care service where a suitably matched care assistant lives in the customer’s home. The Live-in care service is completely personalised to each individual customer and provides the ultimate in safety and protection.

With kindness and compassion, their highly-trained and trusted team deliver bespoke care packages that are tailored to individual needs. The enthusiasm and happy disposition within the care team keeps customers being themselves, doing the things they love, safe in the comfort of their own home.
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Care Provided by Bluebird Care Oxford, South & West Oxfordshire

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £38.90
  • Weekly Live-in Care Fees: from £1595

These prices are only a guideline, please contact Bluebird Care Oxford, South & West Oxfordshire to find out the exact price for your requirements.

Contact Bluebird Care Oxford, South & West Oxfordshire to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Bluebird Care Oxford, South & West Oxfordshire to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Geri Hawes (Registered Manager - pending registration)

Bluebird Care Oxford, South & West Oxfordshire Reviews (97)

9.7

Bluebird Care Oxford, South & West Oxfordshire has a Review Score of 9.7 (9.710) out of 10, based on 19 reviews in the last 2 years.
Over all time Bluebird Care Oxford, South & West Oxfordshire has 97 reviews.

Overall Experience
  • 85
  • 12
  • 0
  • 0
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Date Published
  • 97
  • 8
  • 8
  • 19
  • 78
Reviewer Connection to Bluebird Care Oxford, South & West Oxfordshire
  • 43
  • 20
  • 12
  • 7
  • 3
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 97, showing 61-80
Review from Andrew B (Nephew of Client) published on 4 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt has had Bluebird domiciliary care twice a day for over a year and we have been very pleased with the service. In September, my aunt had a fall, fortunately not too serious, however, she was left with significantly reduced mobility and we realised that she would need more care for a while. I
helped my aunt research alternatives. Our first thought was Bluebird live-in care, but we looked at other services to compare them. In the end, we decided that the advantages of staying with Bluebird were clear: We knew how carefully Bluebird chooses and trains their staff, the OpenPass electronic system makes it easy to follow the carers' reports and the transition to live-in care seemed easy. Also, as my aunt recovers, we expect a smooth transition back to domiciliary care. It's now three weeks since the live-in carer arrived and after an easy transition, things are going very well. The carer was matched well to my aunt, who enjoys the company and the family knows she is in good hands.
Reply from Robert Mezo, Director at Bluebird Care Oxford, South & West OxfordshireThank you for the feedback. It makes such a difference to everyone in the team to hear their hard work is well received because our customers are at the heart of everything we do. We’re so pleased your aunt transitioned easily from hourly to live-in care and of course, we look forward to welcoming her back to a normal routine as soon as she is able. I’m also pleased to hear you’ve found value in OpenPASS as many of our customer’s family members who are unable to see them on a regular basis can take comfort in seeing our daily updates.
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Review from Martin B (Son of Client) published on 10 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
After my father's death in January 2018, my mother (who was then 91) struggled at home due to progressive Alzheimer's and deteriorating mobility. Bluebird Care initially provided a daily tea-time visit which was extremely helpful and reassuring as I lived 90 miles away. When Mum's condition deteriorated
we arranged a full-time live-in carer in November 2018 from Bluebird Care. This arrangement continued until Mum died peacefully at home in August 2020. Over this time there were only two live-in carers, both of whom were superb. They were compassionate, cheerful, sensible and excellent at maintaining Mum's dignity. They were ably supported by the excellent Bluebird Live-in Care Manager, and between them often made sensible suggestions about how Mum's quality of life could be improved e.g.by purchasing simple items that would aid her. Overall, my mother had excellent care throughout.
Reply from Joanne Smith, Live in Care Manager at Bluebird Care Oxford, South & West OxfordshireThank you Martin for this lovely review, it is very much appreciated. It's lovely to hear from a family that Bluebird was able to be a big support in your mother's final years. I know I speak on behalf of both carers that lived with her when I say it was a privilege and a pleasure to have known her and to have been able to care for her as she wished, in her own home until the end. She will be greatly missed by the team. We wish you and your family all the best for the future.
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Review from Susie B (Daughter of Client) published on 5 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Initially Mum just needed a weekly visit, which became four visits a week, which became twice daily visits. Some help with shopping, companionship, light household duties - but most importantly, a friendly and sympathetic visit each and every time, from Bluebird staff that genuinely always had her best
interests at heart. Loved the app - to follow the visits virtually, and to offer reassurance that Mum was being fully supported. It's now time for more permanent full-time care and I would like to thank the Bluebird team for always being so flexible and accommodating, throughout our two-year connection.
Reply from Robert Mezo, Director at Bluebird Care Oxford, South & West OxfordshireThank you for the review and the lovely comments regarding your mums care. It was a pleasure to provide care for your mum, and we wish her all the best with full-time care.
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Review from Nick P (Son of Client) published on 23 March 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
We needed to provide daily domiciliary care (that quickly morphed into live-in care) for our father, who has various health challenges and our mother, who had just had a stroke. From the very first call, we were reassured that Bluebird was the right partner to provide care to our parents. We spoke directly
to a Bluebird person who listened to our requirements and presented a well-considered care plan. To start with, Bluebird provided regular domiciliary visits to Dad that got him up and dressed in the morning, ensured he was fed, had taken his meds and even took him out in his wheelchair. The service then needed to become a live-in carer and a wonderful carer was sourced for us. Dad absolutely loved the carer and they and we got on really well. Sadly mum passed away, but we kept the live-in carer just for Dad. We can't speak highly enough about Bluebird or the live-in carer provided for Mum and Dad. Highly recommended.
Reply from Robert Mezo, Director at Bluebird Care Oxford, South & West OxfordshireDear Nick, thank-you for your kind words. We wish your father and your family all the very best. Take good care, Bluebird Care (West Oxfordshire).
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Review from Rachel H (Daughter of Client) published on 21 October 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
When caring for my mother, with highly complex needs, became too much for me single-handed, it was such a relief to hand over her morning routine to the lovely carers from the Bluebird Witney team. They would arrive on time each morning, with friendly, cheerful conversation and encouragement, and complete
the required tasks efficiently and respectfully.
However disorientated Mum was, due to dementia, or weak and stiff due to Parkinson's, they made the start to her day, and mine, better. The administration was thorough and professional, and I would have no hesitation at all in recommending their services.
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Review from Jean (Wife of Client) published on 7 October 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband received excellent service in every way from Bluebird and the carers were caring and first class.
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Review from A H (Daughter of Client) published on 23 September 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been impressed and touched in equal measure by the kindness and professionalism shown to my mother by the Bluebird team. She was a very reluctant client and had the team not been so good-humoured, so sensitive to her needs and so 'human' in their response to her, she would never have agreed to
accept care. As it was, 'Bluebird' became a source of great comfort for her and peace of mind for me. I cannot thank each and every one of them enough.
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Review from E E (Client) published on 20 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are friendly and try to help in every way they can. They never make you feel bad about your illness and needing help.
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Review from Robin S (Power of Attorney of Client) published on 9 May 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bluebird Care has been looking after an elderly lady for whom I have a Power of Attorney (financial and property) for twenty-one months, during which time their care and attention for her has always been of the highest standard. The individual carers are second to none in their field. Their humanity
deserves the highest praise and admiration. Members of the office staff, back at base, cannot be faulted. They make everything run so smoothly and any enquiries are dealt with most efficiently. A big thank you to Bluebird Care.
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Review from Sarah W (Client) published on 18 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
It takes a great character to help people to take care of themselves and I can say that Bluebird has this attitude in abundance. I never expected to need a carer at my age; it was of great concern to me that I would feel demoralised in having someone coming into my home to help me. From the start, those
feelings were diminished. I felt at ease and comfortable with staff who came to discuss my needs and expectations, this sentiment continued with all the carers that have been allocated to me. I found everyone has been extremely genuine, approachable and just perfect for their jobs. Carers all seem to have an aptitude for their role and the ability to make me feel that nothing is too much trouble. I find it a pleasure to have Bluebird come to my home. I feel all the carers give outstandingly compassionate care, which is in no way judgemental or condescending. My care has always been consistent, I believe all carers are an enormous credit to Bluebird. I would recommend Bluebird care to anyone.
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Review from David A (Son of Client) published on 8 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bluebird were engaged to look after my late mother's nursing requirements from March until late December 2018. This entailed 2 visits to her home each day, early am and late pm. From the start, we found the level of care to be excellent. All the carers were very professional and diligent and in many
cases, they formed a firm friendship with my mother. She looked forward to them calling in each day, not only for her nursing needs but also for companionship as she lived alone.


All my dealings with them and the supervisors were cordial and friendly and they kept me informed if any concerns arose regarding my mother's health and wellbeing. I would have no hesitation in recommending this company for the excellent care provided.

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Review from Lesley H (Daughter of Client) published on 15 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The ladies from Bluebird Care were so caring towards my mother. They were always on time, friendly, supportive, professional, happy and jolly at all times. Sadly, my mum passed away after 4 months of their care but she always enjoyed their company and they could make her laugh.
They all attended my
mother's funeral which was not part of their job but that's how lovely and caring they all were.
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Review from Rob S (Son of Client) published on 13 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Bluebird Care (Oxford, South & West Oxfordshire) looked after my father for the last 2 weeks of his life. Without the twice daily visit, we simply wouldn't have been able to keep him at home which was his wish.
The carers were superb, sensitive, professional, friendly, committed and reliable. The whole
family have nothing but praise for Bluebird Care and we would recommend them to anyone. Thank you so much.
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Review from Anne B (Client) assisted by family/friend published on 15 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Without exception, all the carers were pleasant, well trained and cheerful at all times. Anxious to do as much for us as possible in the time available. In short, we have no complaints and would not hesitate to use their services again if necessary.
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Review from David L (Son of Client) published on 4 December 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bluebird carers have been working with my father, now 92, for a couple of years, allowing him to remain living alone in his home of over 50 years standing. They have been very sympathetic and adaptable, since my father does not readily accept that he needs care, and will try to refuse help when he,
in fact, needs it.


The carers have managed the difficult balance of tactful intervention whilst giving him his own space, and have built genuinely respectful and friendly relationships with him. I have found the supervisors very helpful in giving advice and suggestions as we have gradually increased my fathers care, and we are now considering live in care.


Carers are able to help with getting him to the dentist etc and work well with family members in managing Dad's agenda and sharing care duties when needed. Bluebird carers have a genuine interest in their work I have been impressed by their detailed and honest daily log keeping which really helps us all to assess Dad's evolving care needs.

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Review from Jeremy C (Son of Client) published on 4 December 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bluebird cared for my father (aged 89) from June to November 2017, until his condition deteriorated. He is now, only temporarily we hope, in a care home. Bluebird's exemplary care enabled him to stay in his own home for several months longer than he otherwise could have done. If he can go home again,
as we hope, we will certainly re-engage Bluebird.


Bluebird carers were all very kind and well-disposed towards my father. He speaks very well of them all. They took great care to cook his chosen meals. They clearly take a real pride in all their work.


They arrived punctually, left everywhere immaculate, and prepared written reports for each session.


A real bond formed between my father and the team members. They clearly took a personal interest in him. My father liked them.


Bluebird's care was extremely well, supervised by the management team. She has been a tremendous support, with her "can do" attitude.


Bluebird's service has been outstanding.

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Review from Anna B (Daughter of Client) published on 30 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother could never have remained in her own home without the help of Bluebird Care (Oxford, South & West Oxfordshire). The carers were sensitive to her needs and supportive but never 'taking over'. They were good natured and carried out their (not always pleasant) tasks with good humour. I visited/stayed
with my mother 2/3 nights per fortnight and therefore regularly saw the carers at work. Very good.
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Review from E G (Daughter of Client) published on 16 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Bluebird over the past year have treated my father with dignity, compassion and professionalism. In turn they have supported me in the worst of times and have laughed with me at the best of times. They have become friends, confidants and literally a shoulder to cry on.


I would highly

recommend the staff at Bluebird as they have shown dedication, care and empathy in what is a very challenging profession.
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Review from Rebecca D (Daughter of Client) published on 11 October 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bluebird is a really great service. My family felt comforted and safe when they helped to care for Dad at home. They go the extra mile. The lead supervisor and her team know exactly what is needed to care for people and, more than that, they make it feel very personal and tailormade.


But crucially,

the lead supervisor also knows 'the system' and how it works. This makes life so much easier for families who have enough to worry about without having to research, and then navigate, the services they hoped they would never need. Thank you for everything.
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Review from Avril C (Wife of Client) published on 9 October 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have found the agency excellent in every way - they are very thorough, reliable, responsive, helpful and friendly. They go into a great deal of detail regarding the condition and needs of the person needing care and have very kindly supplied the same carer on a number of occasions, to give my husband
continuity.
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Current Review Score: 9.7 (9.710)

Overview of Review Score

The Review Score of 9.7 (9.710) out of 10 for Bluebird Care Oxford, South & West Oxfordshire is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.735 for Bluebird Care Oxford, South & West Oxfordshire is calculated as follows: ( (89 Excellents x 5) + (18 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 113 Ratings = 4.735
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Oxford, South & West Oxfordshire is based on 19 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4.975
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Nov 2025

Overall Outstanding

  • Caring Outstanding
  • Effective Outstanding
  • Responsive Good
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (4)

Meet the Team (2)

Tim

Tim Rowland-Jones

Job Title: Managing Director and Owner Joined: 2021

Tim’s wealth of experience in business management informs his oversight of Bluebird Care Richmond & Twickenham. Having helmed a multi-channel retail business before opening his first Bluebird Care office, Tim says, “I don’t think many people dream of running a home care company… I certainly didn’t! But when my grandfather’s dementia worsened I became acutely aware of the need for exceptional, empathetic care. This lived experience pushed me to open my first Bluebird Care office and set the high standards we’ve maintained for over a decade.”

Insisting his colleagues are trained beyond industry standard, each Care Assistant is encouraged to develop specialisms ranging from dementia and post-op rehabilitation to Parkinson’s, MND, complex care, challenging behaviour, palliative care and nutrition and hydration. “Our aim is to match each customer to their ideal Care Assistants by personality and expertise. Whilst our customers are at the centre of what we do, our Bluebirds are the heartbeat of the company - their kindness, compassion, and professionalism set us apart.”

As the owner of three Bluebird Care offices across London and the South West, Tim can’t imagine working in any other industry. “It’s an unbeatable feeling, being involved in a local business that changes lives. My father is now receiving live-in care which has been life-changing so I am passionate about providing this service to Richmond and Twickenham residents.”

Spotting the Richmond Park deer has become a favourite pastime of Tim’s young family, as has feeding the ducks on Barnes Pond.

Joanne

Joanne Smith

Job Title: Deputy Manager Joined: 2014

I joined Bluebird Care back in April 2014 as a care assistant, mainly due to having a small child and being able to have flexible working hours. I quickly found supporting members of my local community and surrounding villages really rewarding and I realised that this was the industry that I wanted to build a career in. I went from Care Assistant to Support Supervisor, Supervisor to Live-in Care Manager, to where I am today, predominantly overseeing the safe running of the South, West and central Oxfordshire territory.


As well as having transferrable skills from my earlier roles, I also hold an NVQ level 5 in Care Management and look forward to developing my knowledge further in other areas of the business. I have always felt Bluebird is the perfect fit for me due to the shared ethos of person-centred care, promoting independence and going the extra mile to make a difference in someone's life whilst remaining in their own home. I feel extremely privileged to help lead a team, that provides great quality care to Oxfordshire's vulnerable adults.


In my spare time, I enjoy spending quality time with my two children, walking and swimming.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Oxford, South & West Oxfordshire to verify any information. View our terms and conditions. Bluebird Care Oxford, South & West Oxfordshire has an Enhanced Service - more info.