Bluebird Care Oxford, South & West Oxfordshire

CMS House, Watlington Road, Cowley, Oxford OX4 6BZ
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9.7 92 Reviews
  • Bluebird Care Oxford, South & West Oxfordshire, Oxford
Home Care:

Bluebird Care Oxford, South & West Oxfordshire is passionate about keeping their customers safe, secure, and happy in their own homes. With exceptional attention to infection control measures, customers can rest assured they receive the best in protection and safety. Bluebird Care’s team offer a wide range of services to include prescription and shopping collection to ensure their vulnerable customers stay safe inside.

With kindness and compassion, their highly trained and trusted team deliver bespoke care packages that are tailored to individual needs. The enthusiasm and happy disposition within the care team keeps customers being themselves, doing the things they love, safe in the comfort of their own home.


Live-in Care:

Bluebird Care Oxford, South & West Oxfordshire is passionate about keeping their customers safe, secure and happy in their own homes. With exceptional attention to infection control measures, customers can rest assured they receive the best in protection and safety. Bluebird Care Oxford, South & West Oxfordshire offers a full Live-in Care service where a suitably matched care assistant lives in the customer’s home. The Live-in care service is completely personalised to each individual customer and provides the ultimate in safety and protection.

With kindness and compassion, their highly-trained and trusted team deliver bespoke care packages that are tailored to individual needs. The enthusiasm and happy disposition within the care team keeps customers being themselves, doing the things they love, safe in the comfort of their own home.

Care Provided by Bluebird Care Oxford, South & West Oxfordshire

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £38.90
  • Weekly Live-in Care Fees: from £1595

These prices are only a guideline, please contact Bluebird Care Oxford, South & West Oxfordshire to find out the exact price for your requirements.

Contact Bluebird Care Oxford, South & West Oxfordshire to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Bluebird Care Oxford, South & West Oxfordshire to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Geri Hawes (Registered Manager - pending registration)

Bluebird Care Oxford, South & West Oxfordshire Reviews (92)

9.7

Bluebird Care Oxford, South & West Oxfordshire has a Review Score of 9.7 (9.691) out of 10, based on 16 reviews in the last 2 years.
Over all time Bluebird Care Oxford, South & West Oxfordshire has 92 reviews.

Overall Experience
  • 80
  • 12
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Date Published
  • 92
  • 3
  • 5
  • 16
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Reviewer Connection to Bluebird Care Oxford, South & West Oxfordshire
  • 42
  • 17
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  • 7
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Total of 92, showing 1-20
Review from Sandy W (Niece of Client) published on 3 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bluebird carers have been visiting our 92 yr old Uncle for just over 3 years now, to provide him with a hot lunchtime meal and drink, and to do light chores if time allows. He has always looked forward to seeing them and having a chat while lunch was in the microwave. They have always been courteous
and understanding of the difficulty he has hearing them and he has enjoyed seeing someone pop in. This has also given us peace of mind that someone is visiting and keeping an eye on him as we don't live close to him. Where the carers have been concerned about his health, they have gone above & beyond to contact his GP for a home visit.
Sadly, after a spell in the hospital, the time has now come for him to need more care than can be offered at home, so he is moving to a care home. He'll miss them, but it will free up some time for someone else to benefit from the Bluebird services.
Reply from Mel Fairchild, Home Manager at Bluebird Care Oxford, South & West Oxfordshire
Hi Sandy,
We really appreciate the detailed 5-star review of our home care services in Oxford.
We wish your uncle all the very best, and should you ever need anything else our team are here to…
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Review from John W (Son of Client) published on 29 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Bluebird carers have been very kind to my mother, highlighting that increased care was needed, to management and 7 day (2 visits a day) is now in place. This gives peace of mind to my mother and us. I cannot fault the care that is provided.
Reply from Mel Fairchild, Home Manager at Bluebird Care Oxford, South & West Oxfordshire
Hi John,
Thank you for taking the time to leave such a great review.
We are very happy that we have been able to provide the excellent care that your mother needs.
If you need anything else, please…
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Review from Judi C (Client) published on 8 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can not recommend Bluebird care more highly, I have only had care from them since April but am so glad that they are my care provider. Not only do they care about the personal care they support me with, which has been excellent but they also care about me as a whole person. I suffer with my mental
health and have been in a bad depressive state for a few months now and Bluebird care have supported me totally from my carers to management. Phoning, texting and personal visits checking that I am okay. If you are looking for care I don't think that you could do better than employing Bluebird to take care of your needs.
Reply from Mel Fairchild, Home Manager at Bluebird Care Oxford, South & West Oxfordshire
Hi Judi,
Thank you for taking the time to leave such a detailed review. We love receiving a positive review; please feel free to reach out if there's ever anything more we can do for you.
All the…
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Review from J L (Client) published on 14 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Treated with care and interest. There was at times a slight problem with over-long gaps between visits.
Overall very good.
Reply from Mel Fairchild, Home Manager at Bluebird Care Oxford, South & West Oxfordshire
Thank you for sharing your feedback! We're glad to hear that you felt cared for and that your experience was overall positive. We apologise for the occasional longer gaps between visits and appreciate…read more
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Review from Rhian P (Daughter of Client) published on 28 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Bluebird Care are fantastic.
My mum has dementia and diabetes and has eyesight issues. I can't recommend them enough for the work and support they do. Very grateful to have had them. So thankful.
Reply from Mel Fairchild, Home Manager at Bluebird Care Oxford, South & West Oxfordshire
Thank you so much for your kind words! We're truly honored to be able to support your mum and your family. It means the world to us to hear that you've had a positive experience with our team. We…read more
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Review from Michele B (Daughter of Client) published on 14 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has had Bluebird Care for 6 months and they have been polite and respectful during this time. Their app is really helpful. They have been charged with giving mum her evening medication and have been very reliable in this task.
Reply from Mel Fairchild, Home Manager at Bluebird Care Oxford, South & West Oxfordshire
Thank you so much for your kind review! We're so glad to hear that Bluebird Care has been a reliable support for your mum over the past six months. It's wonderful to know that our team has been…read more
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Review from Rhian T (Daughter of Client) published on 12 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot rate Bluebird Care highly enough. Their support and compassion made a huge difference to me at a very difficult time, and their standard of care goes above and beyond. I am amazed at how much they care about the people in their charge.
Would highly recommend.
Reply from Peter Slough, Director at Bluebird Care Oxford, South & West Oxfordshire
Thank you so much for this wonderful feedback which I will share with the teams. We are very happy that our support was so impactful in such a difficult time. Our teams are so passionate about making…read more
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Review from C H (Daughter of Client) published on 17 June 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
All Bluebird Care carers were kind and helpful to my parents. They worked very hard all the time they were at the house. It was easy to contact the office, even at weekends. One small criticism is that carers often had to be shown how to work basic appliances. Perhaps more training could be given in
this area.
Reply from Vicki Dawson, Support Supervisor, West Oxfordshire at Bluebird Care Oxford, South & West Oxfordshire
Thank you for taking the time to write this review. We all learned a lot from your father; he was a very intelligent man full of many life stories and once we had gained your mother's trust, we had…read more
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Review from Alan H (Husband of Client) published on 4 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care that my wife had during April and the beginning of May was first-class. They were kind and considerate and gave excellent care throughout whilst maintaining a cheerful smile and attitude towards us both.
Reply from Joanne Smith, Care Manager at Bluebird Care Oxford, South & West Oxfordshire
Thank you for your lovely review, Alan, although we only knew you both for a short time, I'm so glad the Bluebird carers made a positive impact and were able to support you both in different ways.…read more
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Review from Emma S (Niece of Client) published on 29 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bluebird provided excellent care for my aunt; carers always went above and beyond to make sure she was happy, well cared for and had all her needs met.
My aunt was always happy and the excellent care she received meant that she was able to remain in her own home, with her cat, which was really important
to my aunt. The carers knew her well, treated her as an individual, and always kept her best interests at the centre of everything they did.
Reply from Vicki Dawson, Support Supervisor, West Oxfordshire at Bluebird Care Oxford, South & West Oxfordshire
Thank you for taking the time to write this wonderful review. I will pass your comments on to the team personally as it really does mean a lot to them to hear this. We knew your aunt very well and…read more
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Review from Melanie M (Daughter of Client) published on 21 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were lucky enough to have Bluebird arrange my Mum’s care during the last eighteen months of her life. She was a very independent woman, so the idea of a carer was at first difficult for her to entertain. But the care she received from Bluebird was great. As a family we felt totally supported and
that our darling mum was always treated with the utmost respect and dignity. Bluebird spent time and thought matching her with the right carer, and her respite care was also top-notch. As a company Bluebird is great to deal with, nothing is too much trouble for them, and you always get a swift and very personable response if you have a problem or query. We feel grateful that Bluebird flew in to look after our beloved mum at this important chapter of her life.”
Reply from Joanne Smith, South Oxfordshire and Live-in Care Manager at Bluebird Care Oxford, South & West Oxfordshire
Thank you so much for taking the time to complete a review. Feedback on our service is always appreciated and we are pleased that your experience of Bluebird Care Oxford, South and West Oxfordshire…read more
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Review from D F (Daughter of Client) published on 16 May 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
We have been using Bluebird Care agency to look after Mum, who has severe dementia, for approximately two years.
We have always found the staff to be kind and helpful and the carers are generally very good.
They do their best to keep Mum happy, cared for and well.
Reply from Joanne Smith, Care Manager at Bluebird Care Oxford, South & West Oxfordshire
Thank you for taking the time to write this review. We are always grateful to our existing customers and their families for leaving a review whilst still using our services. The last two years have…read more
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Review from Sophie M (Daughter of Client) published on 3 May 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
We have used Bluebird Care for a year now. The organisation has helped bring stability to our parent's home and the live-in help coupled with the domiciliary care means we can increase and decrease the care as the needs of my parents change. The management of the carers themselves and the interaction
of the managers with my parents (and ourselves) was very good at the start and has since tailed off, with one of the managers, which my parents particularly liked, leaving and that post does not seem to have been replaced. The live-in carer my parents had for the first year was new to Bluebird and was ok but there were enough issues that it was clear for a number of months that a change of carer was needed - it took time to get a change as the company is small so there is not the pool of carers to choose from. However, a new carer has now started and it's going well. Some of the domiciliary carers are brilliant and my parents have loved it when they have covered the live-in carer holidays.
Reply from Joanne Smith, Care Manager at Bluebird Care Oxford, South & West Oxfordshire
Thank you for taking the time to leave a review, it is always good to receive feedback from current customers and their family members. I am pleased that your parents are satisfied with their new…read more
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Review from Suki P (Wife of Client) published on 15 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We couldn't wish for better care, both from the company and the carers. They are all magnificent! Everyone that comes to the house is cheerful and completely willing to do anything, either for my husband's personal care, or domestic tasks for me. And with familiarity, I seldom have to explain or even
ask.
Reply from Vicki Cox, Lead Care Supervisor at Bluebird Care Oxford, South & West Oxfordshire
Dear Suki, thank you for taking the time to leave us your amazing review. I am so pleased to hear that you are satisfied with our service, and not only to your husband but to yourself as well. Our…read more
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Review from E N (Wife of Client) published on 25 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bluebird ladies are the most caring and helpful people.
They treated my husband with the utmost care. He was always left clean and they were.
Discreet and always with a cheerful smile. They also asked about my welfare which was so kind.
Sadly my husband died in February 2024.
Reply from Vicki Cox, Lead Care Supervisor at Bluebird Care Oxford, South & West Oxfordshire
Thank you for your kind words, I am pleased to hear we were able to support both you and your husband during this difficult time and that he was able to remain at home with his family as he wished. I…read more
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Review from M H (Daughter of Client) published on 15 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have felt very confident with the care provided for my Dad. The carers have been kind professional and respectful taking care to build a rapport with my Dad so he feels comfortable and dignified being looked after. The agency has been extremely flexible around my parents’ needs and responsive to anything
that arises. They have provided exactly what has been needed at very short notice and the communication has been excellent. This has been very reassuring at a time which has been difficult as we come to terms with my dad's need for a greater level of care at home.
Reply from Rebecca Senter, Care Manager for West Oxfordshire at Bluebird Care Oxford, South & West Oxfordshire
Thank you for your review and your lovely words. It means a lot to receive such positive feedback and I will pass on your lovely words to the team, as this will mean so much to them. Thank you for…read more
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Review from David N (Brother of Client) published on 2 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I found all the Bluebird staff looked after my brother with care and understanding
over the last 2 years.
In his final few weeks, he was treated with dignity and it was a great help to me that I knew he was in such good hands.
How do you put a price on such good care, I think your staff were wonderful.
Reply from Joanne Smith, Care Manager at Bluebird Care Oxford, South & West Oxfordshire
Thank you David for your review, it means a lot to us to have such positive feedback. It was a pleasure to have cared for him and to have carried out his wish of remaining at home until the end. A…read more
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Review from Chris G (Son of Client) published on 14 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
For nearly six weeks, carers from Bluebird cared for my terminally ill mother. They showed such skill and empathy for both Mum and ourselves. Nothing was too much trouble for the live-in carers and those who supported them. They also skilfully managed Mum’s complex medical needs and medication. The
care managers were very supportive too. The carers quickly established a valuable rapport with Mum, giving her the reassurance and lovingkindness so needed by dying people. Their work was also a tremendous comfort to us and to Mum’s friends. We will never forget their warmth and commitment.
Reply from Joanne Smith, Live-in Care Manager at Bluebird Care Oxford, South & West Oxfordshire
Hello Chris, thank you for leaving a review and for your lovely words. It was our absolute pleasure to care for your mother in her last weeks. I’m so glad we were able to bring her home, just where…read more
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Review from L H (Son of Client) published on 2 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 98 year old mother needed full time care in her own flat. I contacted Bluebird on a referral. They were proactive throughout, found a very good carer who understood my mother and took her role seriously. Bluebird responded to any issues, kept me posted and overall very satisfied with the service.
I have recommended them to others.
Reply from Jo Smith, Live-in Care Manager at Bluebird Care Oxford, South & West Oxfordshire
Thank you for taking the time to leave a review, it is appreciated. I’m so glad that your mothers experience was a positive one. It’s these lovely comments that keep us so motivated to continue doing…read more
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Review from Jonathan T (Son of Client) published on 25 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
After shortlisting several care providers for our father we selected Bluebird Care and have been very happy with the care they have delivered (which our family would rate at 4 Star ++). The absolute key for us though and why 5-star overall, is:
1. Bluebird's help (and that of their manager in particular)
in navigating what is such an incredibly confusing and stressful process of linking GP and NHS services, Occupational Therapists, best practices for care etc.
2. Their reliability/consistency of care visits (after experiencing missed, uncaring, and often late visits with public social care). Bluebird they have been outstanding in their drive to help us get what is needed. We have also found 45-minute slots have helped keep prices manageable - as care is of course hugely expensive.
We would recommend Bluebird in Oxford, especially if you are in need of help setting up care quickly and very effectively and do have available funds to meet their prices.
Reply from Vicki Cox, Supervisor at Bluebird Care Oxford, South & West Oxfordshire
Thank you so much for your kind words, we aim to go the extra mile to ensure the right level of care is provided. It really means a lot to us that your family is so involved and we work well together…read more
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Current Review Score: 9.7 (9.691)

Overview of Review Score

The Review Score of 9.7 (9.691) out of 10 for Bluebird Care Oxford, South & West Oxfordshire is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.691 for Bluebird Care Oxford, South & West Oxfordshire is calculated as follows: ( (71 Excellents x 5) + (17 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 94 Ratings = 4.691
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Oxford, South & West Oxfordshire is based on 16 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Dec 2017

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (4)

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Meet the Team (2)

Tim

Tim Rowland-Jones

Job Title: Managing Director and Owner Joined: 2021

Tim’s wealth of experience in business management informs his oversight of Bluebird Care Richmond & Twickenham. Having helmed a multi-channel retail business before opening his first Bluebird Care office, Tim says, “I don’t think many people dream of running a home care company… I certainly didn’t! But when my grandfather’s dementia worsened I became acutely aware of the need for exceptional, empathetic care. This lived experience pushed me to open my first Bluebird Care office and set the high standards we’ve maintained for over a decade.”

Insisting his colleagues are trained beyond industry standard, each Care Assistant is encouraged to develop specialisms ranging from dementia and post-op rehabilitation to Parkinson’s, MND, complex care, challenging behaviour, palliative care and nutrition and hydration. “Our aim is to match each customer to their ideal Care Assistants by personality and expertise. Whilst our customers are at the centre of what we do, our Bluebirds are the heartbeat of the company - their kindness, compassion, and professionalism set us apart.”

As the owner of three Bluebird Care offices across London and the South West, Tim can’t imagine working in any other industry. “It’s an unbeatable feeling, being involved in a local business that changes lives. My father is now receiving live-in care which has been life-changing so I am passionate about providing this service to Richmond and Twickenham residents.”

Spotting the Richmond Park deer has become a favourite pastime of Tim’s young family, as has feeding the ducks on Barnes Pond.

Joanne

Joanne Smith

Job Title: Deputy Manager Joined: 2014

I joined Bluebird Care back in April 2014 as a care assistant, mainly due to having a small child and being able to have flexible working hours. I quickly found supporting members of my local community and surrounding villages really rewarding and I realised that this was the industry that I wanted to build a career in. I went from Care Assistant to Support Supervisor, Supervisor to Live-in Care Manager, to where I am today, predominantly overseeing the safe running of the South, West and central Oxfordshire territory.


As well as having transferrable skills from my earlier roles, I also hold an NVQ level 5 in Care Management and look forward to developing my knowledge further in other areas of the business. I have always felt Bluebird is the perfect fit for me due to the shared ethos of person-centred care, promoting independence and going the extra mile to make a difference in someone's life whilst remaining in their own home. I feel extremely privileged to help lead a team, that provides great quality care to Oxfordshire's vulnerable adults.


In my spare time, I enjoy spending quality time with my two children, walking and swimming.

Frequently Asked Questions about Bluebird Care Oxford, South & West Oxfordshire

What Type of Services does Bluebird Care Oxford, South & West Oxfordshire offer?

Bluebird Care Oxford, South & West Oxfordshire offers Home Care.

How many Carers does Bluebird Care Oxford, South & West Oxfordshire employ?

Bluebird Care Oxford, South & West Oxfordshire employs 80 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Oxford, South & West Oxfordshire to verify any information. View our terms and conditions. Bluebird Care Oxford, South & West Oxfordshire has an Enhanced Service - more info.