Bluebird Care (Oxford, South & West Oxfordshire)

1st floor, Wyndham House, Lester Way, Wallingford OX10 9TD

Bluebird Care (South Oxfordshire) provides personal care via highly-trained carers, supporting dignity and respect at the same time as improving health and well-being within the home. A wide range of tailored care packages can be sourced, to help with issues such as mobility, hygiene, medication and meal preparation.

Carers are committed to a compassionate service and take on many specialist needs, experienced in dementia care, as well as respite and reablement services. All carers are carefully selected for their qualifications and suitability, with comprehensive inductions and training courses undertaken.

Group : Bluebird Care

Person in charge: Juliette Peet (Operations Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 51

Services Offered: 24 Hour Care • Adult Care (18+) • Live in Carer • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Call in Service • Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Shopping Service / Errands • Sit in Service • Transportation Service

Latest Care Quality Commission* Report on Bluebird Care (Oxford, South & West Oxfordshire): click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.8 (maximum of 10) for Bluebird Care (Oxford, South & West Oxfordshire) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 26 Reviews over all time. This Average Rating is also the rating value for Bluebird Care (Oxford, South & West Oxfordshire) in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 14 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.826 for Bluebird Care (Oxford, South & West Oxfordshire) is calculated as follows: ( (133 Excellents x 5) + (17 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 155 Ratings = 4.826

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for Bluebird Care (Oxford, South & West Oxfordshire) is based on 14 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.8 Bluebird Care (Oxford, South & West Oxfordshire) has a Review Score of 9.8 (9.826) from 26 Reviews

Average Ratings

  • Excellent
    23
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Bluebird Care (Oxford, South & West Oxfordshire)?

  • Extremely LIKELY
    24
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Bluebird Care (Oxford, South & West Oxfordshire)

  • Daughter of Client/Service User
    13
  • Son of Client/Service User
    5
  • Client / Service User
    3
  • Wife of Client/Service User
    3
  • Daughter-in-law of Client/Service User
    2
  • more

The ladies from Bluebird Care were so caring towards my mother. They were always on time, friendly, supportive, professional, happy and jolly at all times. Sadly, my mum passed away after 4 months of their care but she always enjoyed their company and they could make her laugh.
They all attended my mother's funeral which was not part of their job but that's how lovely and caring they all were.

How likely would you be to recommend Bluebird Care (Oxford, South & West Oxfordshire)? Extremely Likely

Overall Standard

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Average Rating:   4.7 out of 5

Bluebird Care (Oxford, South & West Oxfordshire) looked after my father for the last 2 weeks of his life. Without the twice daily visit, we simply wouldn't have been able to keep him at home which was his wish.
The carers were superb, sensitive, professional, friendly, committed and reliable. The whole family have nothing but praise for Bluebird Care and we would recommend them to anyone. Thank you so much.

How likely would you be to recommend Bluebird Care (Oxford, South & West Oxfordshire)? Extremely Likely

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Average Rating:   5 out of 5

Without exception, all the carers were pleasant, well trained and cheerful at all times. Anxious to do as much for us as possible in the time available. In short, we have no complaints and would not hesitate to use their services again if necessary.

How likely would you be to recommend Bluebird Care (Oxford, South & West Oxfordshire)? Extremely Likely

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Average Rating:   5 out of 5

Bluebird carers have been working with my father, now 92, for a couple of years, allowing him to remain living alone in his home of over 50 years standing. They have been very sympathetic and adaptable, since my father does not readily accept that he needs care, and will try to refuse help when he, in fact, needs it.

The carers have managed the difficult balance of tactful intervention whilst giving him his own space, and have built genuinely respectful and friendly relationships with him. I have found the supervisors very helpful in giving advice and suggestions as we have gradually increased my fathers care, and we are now considering live in care.

Carers are able to help with getting him to the dentist etc and work well with family members in managing Dad's agenda and sharing care duties when needed. Bluebird carers have a genuine interest in their work I have been impressed by their detailed and honest daily log keeping which really helps us all to assess Dad's evolving care needs.

How likely would you be to recommend Bluebird Care (Oxford, South & West Oxfordshire)? Extremely Likely

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Average Rating:   4.8 out of 5

Bluebird cared for my father (aged 89) from June to November 2017, until his condition deteriorated. He is now, only temporarily we hope, in a care home. Bluebird's exemplary care enabled him to stay in his own home for several months longer than he otherwise could have done. If he can go home again, as we hope, we will certainly re-engage Bluebird.

Bluebird carers were all very kind and well-disposed towards my father. He speaks very well of them all. They took great care to cook his chosen meals. They clearly take a real pride in all their work.

They arrived punctually, left everywhere immaculate, and prepared written reports for each session.

A real bond formed between my father and the team members. They clearly took a personal interest in him. My father liked them.

Bluebird's care was extremely well, supervised by the management team. She has been a tremendous support, with her "can do" attitude.

Bluebird's service has been outstanding.

How likely would you be to recommend Bluebird Care (Oxford, South & West Oxfordshire)? Extremely Likely

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Average Rating:   5 out of 5

My mother could never have remained in her own home without the help of Bluebird Care (Oxford, South & West Oxfordshire). The carers were sensitive to her needs and supportive but never 'taking over'. They were good natured and carried out their (not always pleasant) tasks with good humour. I visited/stayed with my mother 2/3 nights per fortnight and therefore regularly saw the carers at work. Very good.

How likely would you be to recommend Bluebird Care (Oxford, South & West Oxfordshire)? Extremely Likely

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Average Rating:   5 out of 5

The staff at Bluebird over the past year have treated my father with dignity, compassion and professionalism. In turn they have supported me in the worst of times and have laughed with me at the best of times. They have become friends, confidants and literally a shoulder to cry on.

I would highly recommend the staff at Bluebird as they have shown dedication, care and empathy in what is a very challenging profession.

How likely would you be to recommend Bluebird Care (Oxford, South & West Oxfordshire)? Extremely Likely

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Average Rating:   5 out of 5

Bluebird is a really great service. My family felt comforted and safe when they helped to care for Dad at home. They go the extra mile. The lead supervisor and her team know exactly what is needed to care for people and, more than that, they make it feel very personal and tailormade.

But crucially, the lead supervisor also knows 'the system' and how it works. This makes life so much easier for families who have enough to worry about without having to research, and then navigate, the services they hoped they would never need. Thank you for everything.

How likely would you be to recommend Bluebird Care (Oxford, South & West Oxfordshire)? Extremely Likely

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Average Rating:   4.8 out of 5

I have found the agency excellent in every way - they are very thorough, reliable, responsive, helpful and friendly. They go into a great deal of detail regarding the condition and needs of the person needing care and have very kindly supplied the same carer on a number of occasions, to give my husband continuity.

How likely would you be to recommend Bluebird Care (Oxford, South & West Oxfordshire)? Extremely Likely

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Average Rating:   5 out of 5

My mother's wish has always been to live out her life at home.
After a lengthy hospital stay, we've been able to get my mother home with the support of Bluebird.
My mother's live-in carer is wonderful. She is kind, caring and attentive. Her patience with my mother, who has dementia, is amazing. I can't speak highly enough of her, the daily carers who come in to assist her and the supervisors at Bluebird.

How likely would you be to recommend Bluebird Care (Oxford, South & West Oxfordshire)? Extremely Likely

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Average Rating:   5 out of 5

In his 98th year, my father, a fiercely independent, long-since retired Doctor of Medicine - fully aware of increasing fragility and difficulty in performing daily tasks - but absolutely determined to continue living independently in his apartment for as long as possible, was persuaded to accept the support of carers supplied by Bluebird during the week (my brother and I alternated in visiting him at weekends). After devising a comprehensive care plan in consultation with him, the Lead Supervisor skillfully selected a small team who offered him discrete, considerate and cheerfully efficient assistance every weekday morning - establishing a regular routine, consistently arriving at the same time, spending an hour with him, kindly keeping him company and providing him with both practical and professional help. The daily records are eloquent of how their care successfully enabled him to achieve his ultimate objective of a dignified departure from his own place in his own time.

How likely would you be to recommend Bluebird Care (Oxford, South & West Oxfordshire)? Extremely Likely

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Average Rating:   5 out of 5

My family and I are so glad we were able to have the professional care of Bluebird carers for Dad at the end of his long life.
They bought him respectful, caring daily help. They raised his spirits and enabled him to carry on living feistily and independently.
Thank you to all the team.

How likely would you be to recommend Bluebird Care (Oxford, South & West Oxfordshire)? Extremely Likely

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Average Rating:   5 out of 5

The standard of care provided was very high. We were confident that we would be contacted immediately if the carers noticed any changes in my mother-in-law's general health and they immediately contacted either the ambulance or the GP if there was any immediate cause for concern. It was very easy to contact the Care Supervisor by either phone and emails and any requests or problems were dealt with quickly and efficiently.

How likely would you be to recommend Bluebird Care (Oxford, South & West Oxfordshire)? Extremely Likely

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Average Rating:   4.3 out of 5

I would like to pass on my sincere thanks to my father's Care Worker who manages my father very well indeed. He is patient, kind, works at my father’s pace but encourages him and gets the job done.
I have been informed by my father's landlady that my father relates to his care worker more than anyone and that is testament to the care worker's skills and abilities.
I feel reassured my father is getting the care that he needs to remain in his own home and you cannot put a price on peace of mind.

How likely would you be to recommend Bluebird Care (Oxford, South & West Oxfordshire)? Extremely Likely

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Average Rating:   4.7 out of 5

Bluebird cared for my father for the last four weeks of his life. He had terminal cancer and was bedridden. I contacted Bluebird and we sorted the care within 24 hours. The local manager arranged all the details - liaising with the Fast Track team, the district nurses regarding care and a hospital bed etc. It was fantastic as we could no longer care for him ourselves and we were worried we would have to admit him to a nursing home. It was our desire to keep him at home. The care was better than excellent. There is nothing that we could fault. Staff were punctual, courteous, respectful of my father and mother and cared for him superbly. There is nothing that we would like them to have done differently. It was a "good death" which is what we wanted. We were so grateful for their help and support and we would recommend them to anyone needing help. They were amazing!

How likely would you be to recommend Bluebird Care (Oxford, South & West Oxfordshire)? Extremely Likely

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Average Rating:   5 out of 5

Bluebird Care was the only agency who didn't turn us away and offered to visit to assess mum so that if they could accommodate us they would. After assessing we took slot they could offer, it turned out to be perfect. They looked after both mum and dad. They listened to our needs and directed us to the correct way of doing things. All carers were very good but when one was not compatible, we did not see her again. Mum's care was tailored to suit her daily needs. The main 2 carers were amazing, both very different in character and personality but equally kind, gentle and extremely compassionate and accommodating. They were very good at explaining and showing us what to do and guiding us every step of the way, arranged extra help when needed so that we didn't have to worry. They are 2nd to none and as a family, we can't sing their praises enough. We have no hesitation recommending them - they are AMAZING!! Thank you so much for allowing mum to live at home, surrounded by her family right to the end.

How likely would you be to recommend Bluebird Care (Oxford, South & West Oxfordshire)? Extremely Likely

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Average Rating:   5 out of 5

My husband needed care on his discharge from hospital following a stroke. He required help with his morning shower, but also needed to be encouraged to learn to do as much as possible himself. The carers from Bluebird Care provided this with consideration and patience. We got to know the different carers and were thoroughly impressed with the kindness and understanding.

How likely would you be to recommend Bluebird Care (Oxford, South & West Oxfordshire)? Extremely Likely

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Average Rating:   5 out of 5

Have used another agency before, they were late and did not care. Since using Bluebird, I must say I cannot fault this company. They are always on time, mum is taken care of to the highest standard. If I can't get home they have always helped with picking up last minute. I would recommend this company for anyone who needs good care.

How likely would you be to recommend Bluebird Care (Oxford, South & West Oxfordshire)? Extremely Likely

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Average Rating:   5 out of 5

During the last three weeks of my Mother-in-law's life, and at very short notice, the manager and her team supported the entire family and gave excellent, compassionate and high-quality care. The girls were without exception empathetic, insightful and professional and my Father-in-law, who initially resisted having any help, grew to look forward to their visits. With sensitivity and well-timed humour, they lifted our spirits, cared for our lovely Mum and helped us through the last weeks of her life without intruding or imposing.
We will be forever grateful for the girls from Bluebird and the way they blended into our home and showed genuine and rather lovely affection towards my Father-in-law as he went through the worst few weeks of his life. I have no hesitation in recommending them.

How likely would you be to recommend Bluebird Care (Oxford, South & West Oxfordshire)? Extremely Likely

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Average Rating:   4.8 out of 5

I was most grateful to the agency for getting someone to me at very short notice as I had broken both wrists and my daughter who came upended to get back home as she is a nurse. In the event we saw the live-in manager on Monday afternoon and the carer was here on Wednesday night.

I was extremely well cared for, with my daily shower, dressing, washing, ironing etc. The carer would walk with me to the shops and we usually took a taxi home. I was going to Bath to celebrate my niece's graduation and the carer came with me.

I heard a lot about her previous clients and got the impression that most were not normally independent with the result that she occasionally spoke out of turn although she would always attempt to explain any problem.

Without her care, I would have had to go into a local home for the month and I appreciate the fact that it is a difficult job to undertake, but one for which she was well qualified and I am grateful.

How likely would you be to recommend Bluebird Care (Oxford, South & West Oxfordshire)? Likely

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Average Rating:   3.7 out of 5

Although only used for a fortnight to cover the period immediately after leaving hospital, the service was first class. The carers were tireless in what they undertook and their relationship was excellent. I would recommend the service to others without hesitation.

How likely would you be to recommend Bluebird Care (Oxford, South & West Oxfordshire)? Extremely Likely

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Average Rating:   5 out of 5

I was very lucky to have Bluebird care for my husband during a very stressful time. The attitude and dedication of each carer was exemplary and their cheerful and positive outlook was much appreciated. Their training showed itself the way they conducted themselves and I can't speak too highly of each and everyone who cared for my husband. I could not have coped without them. Long may Bluebird continue to provide such wonderful support.

How likely would you be to recommend Bluebird Care (Oxford, South & West Oxfordshire)? Extremely Likely

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Average Rating:   5 out of 5

My mother needed care following hip surgery. The Bluebird team showed huge understanding and willingness to provide genuine care to suit all her needs. They were able to accommodate our requests and generally helped us through the care process. Highly recommended!

How likely would you be to recommend Bluebird Care (Oxford, South & West Oxfordshire)? Extremely Likely

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Average Rating:   5 out of 5

Although the family only used Bluebird for 3 weeks, we found them especially helpful and compassionate as well as being thorough in assessing mum. They delivered their side of the contract efficiently and competently. First rate service.

How likely would you be to recommend Bluebird Care (Oxford, South & West Oxfordshire)? Extremely Likely

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Average Rating:   3.7 out of 5

Bluebird South Oxfordshire have been caring (part-time) for my father who has dementia, over the past 7 months. I have found them to be flexible, reliable and caring. The staff in the office are a pleasure to deal with. I would not hesitate to recommend them to families in a similar situation.

How likely would you be to recommend Bluebird Care (Oxford, South & West Oxfordshire)? Extremely Likely

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Average Rating:   5 out of 5

Bluebird have been providing care services in the home for my mum since May this year. The care staff have been unfailingly caring for my mum even when her mood changes made her difficult and at times unappreciative of the service they were providing for her without which she would not have been able to continue to live in her own home. The carers were proactive in contacting medical professionals when required and as none of mum's immediate family live near her kept us up to date on her situation between our visits.
We were impressed by the help we were given by the Bluebird service manager and her team when we were beginning to identify the need for mum to go into a care home even though supporting us in this meant they would lose a client. This demonstrated to us that they were motivated by the desire to ensure the right care for their clients not just their bottom line.

How likely would you be to recommend Bluebird Care (Oxford, South & West Oxfordshire)? Likely

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Average Rating:   5 out of 5

Robert Mezo, Director at Bluebird Care (Oxford, South & West Oxfordshire) responded to this review on 09 Sep 2015:

Dear David, thank-you for your kind words. We're very pleased that you and your family appreciated our service and we wish your mother the very best for the future.

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