GoodOaks Homecare - Bournemouth, Poole and Christchurch

Unit 2, Old Generator House, 25 Bourne Valley Road, Poole BH12 1DZ
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9.8 53 Reviews
  • GoodOaks Homecare - Bournemouth, Poole and Christchurch, Poole
GoodOaks Homecare is a homecare provider that offers high-quality visiting and live-in care to individuals in their own homes. Their aim being to keep their clients living independently and comfortably at home for as long as possible.

The business is split across two areas of homecare, visiting and live-in care. Visiting care professionals can help with anything from a 30 minute daily visit to help with meal prep, to supporting individuals with complex conditions and needs.

Live-in care is designed around the client and means the care professional will stay with them in their own home. They will help to run their household, provide personal care, companionship and much more.

Each care plan is carefully tailored to the individual, encompassing their needs, likes and preferences. Care plans are regularly reviewed, adapted and monitored to evolve with their clients' needs.

GoodOaks have always understood that the only way to provide quality care to clients is to work with quality care professionals and to support them to do the best job they can.

Their care professionals are carefully selected and trained to give the highest level of care and support. This means that with GoodOaks, the care professional walking through the client's front door is properly trained, supported and valued. They can adapt to routines and provide the bespoke care that has been shaped together with their client and families.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

"At GoodOaks, we recognise that every individual has unique preferences and needs. For this reason, all of our care packages are fully tailored to the person receiving them. Whether you require occasional companionship, regular visiting care, or full-time live-in assistance, we will work with you to design a plan that meets your specific needs.
Please contact us to discuss your requirements, and we will be pleased to provide a bespoke quotation."

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Rachael Dormer (Registered Manager)

GoodOaks Homecare - Bournemouth, Poole and Christchurch Reviews (53)

9.8

GoodOaks Homecare - Bournemouth, Poole and Christchurch has a Review Score of 9.8 (9.821) out of 10, based on 14 reviews in the last 2 years.
Over all time GoodOaks Homecare - Bournemouth, Poole and Christchurch has 53 reviews.

Overall Experience
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Date Published
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Reviewer Connection to GoodOaks Homecare - Bournemouth, Poole and Christchurch
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Total of 53, showing 1-20
Review from A M (Daughter of Client) published on 23 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Really happy with good oaks, they are always quick to communicate, know mum really well and are kind, caring and compassionate when with her. Their patience is outstanding and they support mum in her journey with dementia in such an incredible way.
Reply from Rachael Dormer, Registered Manager at GoodOaks Homecare - Bournemouth, Poole and Christchurch

Thank You for your kind words and taking the time to write a review for us - we really appreciate it and I will pass this onto our carers.

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Review from Jacqui M (Daughter of Client) published on 6 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have used Good Oaks in Bournemouth for over 3 and a half years for firstly my Mum and then my Dad. Their carers were always kind and respectful towards both myself and my parents. Any issues we're dealt with properly and in a timely manner. The last carer I had for my Dad was with him more than two
years, and I can't speak highly enough about her and the care she gave him. Whomever she is caring for now will be lucky.
Managers always listened to my points of view and were a good support to myself and my parents carers.
Reply from Rachael Dormer, Registered Manager at GoodOaks Homecare - Bournemouth, Poole and Christchurch

Hi Jacqui,Thank you so much for reaching out and doing this review for us. I will pass this onto the carer too! I only knew your Dad but it was a pleasure to care for him and your Mum before my time. I will always remember his smile and dancing with the lady at the Client Event! Keep Smiling Jacqui and sending all our best wishes to you and your family.

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Review from D S (Daughter of Client) published on 28 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service. First time we have had carers for my mother. Very sympathetic company. Understood our needs and had a very good timetable to fit in with our lives. My partner and I live with Mum. We would recommend GoodOaks to anyone.
Reply from Rachael Dormer, Registered Manager at GoodOaks Homecare - Bournemouth, Poole and Christchurch

Thank You so much for your review it really does mean a lot to us. Please reach out if you need us again.Warmest Regards

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Review from R G (Sister of Client) published on 9 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I live in the US and have been trying to set up homecare for my brother in the UK!!! It's not impossible ! GoodOaks has been outstanding !!!!! The homecare manager has been so responsive and really took this case to heart making sure all the arrangements were set in stone including discharge from the
hospital transportation home and caregivers ready to greet my brother. The carers have been outstanding doing 24 hour care. I couldn't be happier with this home care agency . I am an RN and know the difficulties in getting the right people to staff shifts. My brother is thrilled and so are we!!!
This has been hard for my sister and myself being so far away but this agency has been fantastic !!!!!
Reply from Rachael Dormer, Registered Manager at GoodOaks Homecare - Bournemouth, Poole and Christchurch

We cannot thank you enough for this amazing review we are so grateful that you took the time. We so appreciate this feedback.Kindest Regards.

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Review from L S (Daughter of Client) published on 7 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
From my initial phone call to Goodoaks and their subsequent follow up calls to check on our status and needs we were given an exemplary service.
Right from the start I felt a wonderful, personal, caring and understanding approach. As my father's needs changed rapidly from what we initially had booked
to commence with you, you were quick to ensure we had the necessary care provision in place.
We straightaway formed a wonderful relationship with the young carer who was appointed to us and she became one of the family in the short period she was with us.
Cannot fault a single thing about Goodoaks. We are forever thankful for them being there for us at a time when we really needed them.
Reply from Rachael Dormer, Registered Manager at GoodOaks Homecare - Bournemouth, Poole and Christchurch

Thank you so much for your kind words and for taking the time to share your experience. We are truly touched by your feedback and so pleased to hear that you felt supported and cared for throughout your journey with us.Ensuring that families receive the right care, especially when needs change quickly, is at the heart of what we do. It means so much to know that our team was able to provide not only the care your father needed but also the reassurance and compassion your family deserved.We will be sure to pass on your lovely comments to the live-in carer who supported you-it will mean the world to her to know she made such a positive impact.Wishing you and your family all the very best, and please do reach out if we can ever be of support again.

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Review from G R (Wife of Client) published on 13 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the carers come at the time expected. They are invariably pleasant and efficient and I think my husband welcomes them. I certainly could not manage without their help. Financially it is quite a commitment but I prefer to have home care. The carers say they are here to help me as well as my husband.
The carers very quickly learned where to find whatever they needed and I don't need to get involved.
Reply from Rachael Dormer, Registered Manager at GoodOaks Homecare - Bournemouth, Poole and Christchurch

Thank you for your kind words. I will pass this on to the care professionals who cared for him. I'm glad we were there to support him and yourself.

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Review from Jane R (Daughter of Client) published on 5 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you for caring for my parents so well. For being supportive during the transition to my parents having live-in carers which at times was challenging. Having your carers looking after my parents gave me peace of mind that they were receiving safe, dignified care and has taken some of the pressure
off me. My parents have thrived under your care, so thank you.
Your manager and admin team have also been very supportive and stepped in when required. Overall you provide a reliable, professional service and your team has shown kindness and support to my parents, and myself.
Reply from Rachael Dormer, Registered Manager at GoodOaks Homecare - Bournemouth, Poole and Christchurch

Thank you so much for your kind words and I will pass this on to the manager and the team. It means so much to us when someone reaches out to say what an impact we have made. We wish you and your parents all the best.

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Review from Jason Y (Client) published on 27 September 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Good Oaks were my mum's carers for 4 and a half years.
They started their care for Mum, just before the outbreak of Covid 19.
During that time, the carers did a excellent job in extremely difficult circumstances, even taking over the weekly shopping duties, when lockdown was imposed on us.
Overall
the Good Oaks team have been reliable and provided a professional service to my mum on a daily basis. The team brought kindness and some laughs along the way to help brighten up Mum's life.
A special mention to the staff, who always went that extra mile and is an absolute credit to her profession.
Thank you to the manager and the team at Good Oaks for the last 4 and half years of service to my mum.
The service provided really did make a difference to both myself and Mum's life. Thank you once again.
Reply from Rachael Dormer, Registered Manager at GoodOaks Homecare - Bournemouth, Poole and Christchurch

Thank you so much for taking the time to write us this beautiful review. We know it's a very difficult time at the moment, but I will ensure that this is passed on to all the carers that looked after your Mum. She will be truly missed and best wishes to you. Take care

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Review from S W (Daughter of Client) published on 5 August 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
GoodOaks provided a package of care for my mother for two years which was largely positive, enabling her to continue to live in her own home during this time.
The live-in care manager provided an excellent service, always responding quickly to any concerns or changes in arrangements, treating my mother
and family members with the upmost professionalism and respect throughout.
Some of the carers provided an excellent service, bringing with them an interesting range of personal and professional experiences.
Reply from Michelle Reade, Business Support Manager at GoodOaks Homecare - Bournemouth, Poole and Christchurch

Thank you for your kind review. We have thoroughly enjoyed supporting your mum and wish her all the best.

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Review from V F (Client) published on 9 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Happy carers.
Reply from Rachael Dormer, Registered Manager at GoodOaks Homecare - Bournemouth, Poole and Christchurch

Thank you so much for your review and taking the time to complete the form.

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Review from Nigel J (Son of Client) published on 11 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very caring and professional service which my, once sceptical, mother didn't initially want but is very happy with and relies on.
Thank you.
Reply from Rachael Dormer, Registered Manager at GoodOaks Homecare - Bournemouth, Poole and Christchurch

Thanks for taking the time to complete a review, it's a pleasure to look after your Mum and we look forward to seeing Mum at our next event.

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Review from Sylvia H (Client) assisted by family/friend published on 5 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I've been using GoodOaks Homecare for the past four years, during which time my experience has been largely positive. Some of my carers are truly excellent and I am grateful for all they do for me. Their timekeeping is exemplary, as well as their personal care. The office staff are always very polite.
Reply from Rachael Dormer, Registered Manager at GoodOaks Homecare - Bournemouth, Poole and Christchurch

Thanks for talking the time to complete a review for us, and we really appreciate your kind words.

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Review from M P (Daughter of Client) published on 28 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
GoodOaks is the go-to care provider. Nothing is ever too much trouble and you know your relative is receiving the best care they could. The carers are lovely and the management is very professional.
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Review from P T (Friend of Client) published on 28 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
GoodOaks provided my friend with a professional home service. Staff were prompt, well-trained, kind, caring and supportive. I would highly recommend them.
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Review from Karen P (Daughter of Client) published on 5 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care and support provided by GoodOaks Homecare - Bournemouth, Poole and Christchurch allowed my father to live independently in his own home, as he wanted, for longer than we thought possible. The carers and office staff were always helpful and friendly. Many thanks.
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Review from L R (Daughter of Client) published on 31 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My lovely mum reached 100 years old and was visited by the manager of her group of lovely carers who bought her a lovely present of flowers and a card - a lovely gesture.
Reply from Ben Ashton, Director at GoodOaks Homecare - Bournemouth, Poole and Christchurch

Thank you for your very kind review - our care manager was honoured to visit your mum when she reached such an incredible milestone! We'll pass on your review to the rest of the team too. Thanks again.

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Review from Margaret W (Client) published on 12 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent, friendly and efficient service. In taking me on as a new client, explaining how things work and making me feel very reassured. All staff that I have met have been friendly and competent with good timekeeping. I especially appreciate the rota for the following week.
Reply from Ben Ashton, Director at GoodOaks Homecare - Bournemouth, Poole and Christchurch

Thank you for taking the time to review us - it is a pleasure to visit you and I'm glad you've found the set-up process reassuring. We will pass on your feedback to the rest of our team!

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Review from Patricia R (Client) published on 12 May 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have found the carers who have dealt with me to be very professional, friendly and, most importantly, trustworthy. I have always been treated with dignity, which is of paramount importance to me as I am paralysed from the waist down. My main carer is excellent, as are the two regular carers. Any issues
that have arisen over time have been dealt with satisfactorily by your office. I have been with your company for the past five years and am happy to continue.
Reply from Ben Ashton, Director at GoodOaks Homecare - Bournemouth, Poole and Christchurch

Thank you for your review. We always recruit our care professionals based on a fit with our Values of Professionalism, Respect, Integrity, Dedication and Empathy, as well as the 'Mum Test' - would we be happy for this person to look after our loved one? I am glad your carers are doing such a great job, we'll be sure to pass on your feedback!

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Review from Paul B (Client) published on 10 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very satisfied with the service. All the carers are most capable and sensitive to my needs.
Reply from Ben Ashton, Director at GoodOaks Homecare - Bournemouth, Poole and Christchurch

Thank you for your review - it's great to hear that you are very satisfied with our service. We'll pass your feedback on to the rest of the team!

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Review from Madeline E (Client) published on 10 May 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am happy with the care provided.
Reply from Ben Ashton, Director at GoodOaks Homecare - Bournemouth, Poole and Christchurch

Thank you for your review - it's great to hear that you are very satisfied with our service. We'll pass your feedback on to the rest of the team!

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Current Review Score: 9.8 (9.821)

Overview of Review Score

The Review Score of 9.8 (9.821) out of 10 for GoodOaks Homecare - Bournemouth, Poole and Christchurch is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.821 for GoodOaks Homecare - Bournemouth, Poole and Christchurch is calculated as follows: ( (71 Excellents x 5) + (11 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 84 Ratings = 4.821
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for GoodOaks Homecare - Bournemouth, Poole and Christchurch is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Jan 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (11)

Meet the Team (3)

Rachael

Rachael Dormer

Job Title: Home Care Manager Joined: 2022

I have been working in social care for 33 years, in my role I support the team both for live-in and visiting services. I also need to ensure that our team is meeting the standards of CQC that we are delivering the best care and that all care needs are met on a day-to-day base.


Prior to working with GoodOaks, I was overseeing supported living services in Sherborne for adults with complex behaviour and I also set up a community support service for adults with Asperger's Syndrome in my previous role.

Tina

Tina Cobb

Job Title: Live-in Care Manager

I previously worked as a carer for GoodOaks before joining the office team as the Live-in Care Coordinator and have recently been promoted to Manager. I love working in the care industry and it's lovely to know that you're helping someone stay in their own home for as long as possible.

Rumbi

Rumbi Mhunduru

Job Title: Secretary Joined: 2023

Having previously worked as a Live-in Care professional for GoodOaks I was excited to join the office team to support the function of the office on a day-to-day basis. I really enjoy working in the care sector and I'm excited to get to know the teams, clients and their families.

Frequently Asked Questions about GoodOaks Homecare - Bournemouth, Poole and Christchurch

What Type of Services does GoodOaks Homecare - Bournemouth, Poole and Christchurch offer?

GoodOaks Homecare - Bournemouth, Poole and Christchurch offers Home Care.

How many Carers does GoodOaks Homecare - Bournemouth, Poole and Christchurch employ?

GoodOaks Homecare - Bournemouth, Poole and Christchurch employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact GoodOaks Homecare - Bournemouth, Poole and Christchurch to verify any information. View our terms and conditions. GoodOaks Homecare - Bournemouth, Poole and Christchurch has an Enhanced Service - more info.