GoodOaks Homecare - Bournemouth, Poole and Christchurch

When I was at a very low ebb, GoodOaks came to my rescue. In 2 weeks I had 2 caring ladies look after me, they could not do enough, helping with housework, cooking, cleaning and being excellent company. I subsequently recommended your company to my friend. I did not need personal care, but was happy to know they could have helped if the need arose.

Thank you Good Oaks.

GoodOaks came to our rescue when my husband became incontinent and could not sleep at night. GoodOaks provided excellent overnight waking care through a series of helpful, understanding and personal carers. This allowed me to sleep so I could care in the day. We extended that to daily help for washing, dressing and toileting as his condition declined. Management never let me down to instal extra help. Management also did not charge for sudden change of plans when my husband went into care. A compassionate and understanding approach.

A very professional and friendly service that has helped me back to caring for myself. I looked forward to the carers coming and welcomed their care.

I would not recommend GoodOaks for anything other than simple care nee-ds.

Good Oaks provide us with absolute peace of mind and my aunt enjoys the carers provided by the agency . All the staff are wonderful and extremely efficient.Nothing is too trouble and an excellent service is provided at all times .

At present, my uncle is stubbornly resistant to accepting more help, particularly with personal care. However, we are aware that Goodoaks staff would be able to amend his care package accordingly at short notice should the need arise.

I am very grateful for your help as I was very stressed for a long time looking after my wife. All of your staff are most careful and were treating us with dignity and respect.

Help was provided so promptly when needed, immidiate cover, most appreciated. The carers were all efficient but also caring in attitude. Cannot thank you all enough. Thoroughly recommend.

I have received excellent service from every one of the carers - cannot fault them. They are rightly called carers as that this exactly what they are - extremely caring.

GoodOaks provided care to my dad for 4 years. Overall I was very pleased with their service, trying to have regular carers so dad wasn't dealing with strangers. Everyone of the carers I met were kind and professional. I cannot give 5 stars as problems seemed to occur as dad deteriorated, mainly regarding communication. However, once addressed I cannot fault the response and flexibility GoodOaks demonstrated to correct everything.

Good Oaks has looked after my father (and my mother up to 2022) for nearly five years. It provides both day and night carers. The standard of care is second to none. This high standard is produced and maintained by excellent selection, training, and supervision of care staff and procedures. Good Oaks responds swiftly and effectively in order to ensure a good fit between client/service user and carer. The result is care which not only keeps my father safe, well, and healthy but, through the kindness, patience, and dedication of their carers keeps him happy. The service recognises when a complex condition changes, as it will. Good Oaks provides very necessary support when a situation is becoming really challenging. Carers are unsung heroes and the Good Oaks carers looking after my father have a clear vocation for their profession. Their ability, attitude, dedication, and kindness, together with a really excellent management means that my father remains healthy and happy in his own home.

At 93 years of age and disabled by spinal stenosis, I am increasingly liable to falls and need the support of a rollator to get around. I was familiar with 'GoodOaks' as you provided excellent home care to another resident here. I needed your assistance for showering etc following a severe bout of flu earlier this month. This proved to be very satisfactory and I have now become stronger and more independent. As I am bound to go downhill from now on I am bound to need your assistance again sometime in the future and hope that you well keep me and my records in your database.

I was very impressed with the service I received. The carers were always punctual, efficient and friendly. I will definitely use the service again if my circumstances change.

We would highly recommend Good Oaks as great care providers.

During October 2025, my mum has been looked after by both her primary and secondary carer, which affects the overall score. Both carers treat my mum with respect and dignity but if this review was just for the primary carer, there would be a lot more 'excellent' boxes crossed. The primary carer is more proactive about my mum's care, anxiety and needs and will sort out many issues by herself. The secondary carer is younger and doesn't have so much experience; she seems nervous about taking responsibility and there have been a few situations where we have had to contact the office. She doesn't inform us of issues saying that, she is sweet with my mum and better than carers from other companies we've used.

Generally very good.

We have been using the GoodOaks home care service for well over a year & have always found it to be very satisfactory. We use it for regular weekly visits, ad-hoc visits and a recent one off 'live-in-care' period of one week. Booking is easy to do & we are (nearly) always told who is coming. The carers appear to have been well trained and are always cheerful, polite, understanding & helpful (occasionally a carer may turn up later than expected but this is usually due to traffic issues). We happily recommend GoodOaks 100%.

Really happy with good oaks, they are always quick to communicate, know mum really well and are kind, caring and compassionate when with her. Their patience is outstanding and they support mum in her journey with dementia in such an incredible way.

Managers always listened to my points of view and were a good support to myself and my parents carers.