GoodOaks Homecare - Bournemouth, Poole and Christchurch

The service the care team provides has been first class. Visits are 2 a day, the service includes 2 meals a day, tablet taking, personal care, light cleaning duties and shopping. The staff are all very friendly.

My wife and I have Power of Attorney for a lady who is in her eighties and is suffering both physical and mental frailty. We live a long way from the lady’s home so we are not able to offer the level of care we would wish to. However, we have found the services of Good Oaks Home Care - Bournemouth, Poole and Christchurch have provided the care we are not able to give. Their care has been personal, efficient, competent and compassionate. We have been very impressed with the willingness of the carers to go beyond the call of duty in seeking the welfare and well-being of their clients.

Reliable, friendly, professional carers who provide Mum with help, care and companionship. Consistently reliable and giving great peace of mind to both Mum and the family, knowing she is being looked after by such lovely people.

I highly recommend them.

We have had live-in carers for both my parents and they have all been excellent. No matter how challenging things can be, they have all shown great patience, respect and understanding to my parents' needs. Nothing has been too much trouble and willingness to help in any way is always there. As a family, we have witnessed deep compassion and meticulous care by all employees of Good Oaks and would have no hesitation in recommending them.

I have been with Good Oaks for 3-years. They have been treating me with respect and dignity; they always respect my wishes and needs. I am happy and satisfied with the service. I feel safe and well cared for. I will highly recommend anyone who needs care.

I had been with a previous care company which was not quite right for me. Since being with Good Oaks, I have been extremely happy not only with the company but also with the level of care I receive from my live-in carer. We get on very well and I feel my carer understands my needs which allows me to enjoy my independence whilst being able to continue to live in my home.

Both Dad and I are delighted to recommend Gook Oaks, thank you for what you do!

Good Oaks have been providing care since March 2019. They have provided a consistently high standard of care. They always respond quickly to queries and the care planners work hard to accommodate the needs of the individuals cared for. Staff always behave in a professional manner and are patient in difficult circumstances. Staff are proactive and always offer to help with household tasks if time permits. Good Oaks provide online access to care notes for family members which is a great help.

This is the first time we have had carers for my 91-year-old father who has been very independent in spirit, if not in body lately. We were apprehensive about the change this new arrangement would have but we have been delighted with Good Oaks care. Key aspects that make me recommend them are the individualised care plan, lots of good questions about lifestyle preferences made me feel my father was not just the sum of his medical conditions. Then the carers who came round were very sociable with him and very able to see that this was important. Lastly, as my fathers named carer I really appreciate the direct line I have through email to the coordinator. We can exchange important info this way on all matters. Highly recommend this service.

My mother-in-law has been having carers now for quite a few months and she finds the staff excellent. She was always reluctant to have anyone coming into her home but now she finds she couldn’t be without them. They are very caring and attentive and mostly she finds good company for the time they are there. We would certainly recommend them to anyone. Excellent service.

I have been receiving care from Goodoaks for 5 years, in this time I have been extremely happy with the care I receive. The carers show compassion and they treat me with respect and dignity. The carers receive outstanding training and the office team are very friendly when I phone them. I can honestly say they all cheer my day up. It's the best care company I have ever used.

I can’t recommend this care service enough, they are very kind and caring people who maintain a high standard of care, my dad loved the girls who came to look after him, they were always happy and smiling and made him very comfortable, which in turn made us feel happy. They always maintained his dignity and nothing was to much trouble for them I would not hesitate to use this company again.

We had to arrange a live in carer at very short notice and Good Oaks were able to find a carer who could start the next day. The carer is fantastic and she and my mum are having a lot of fun together. She is helping my mum rediscover her joy of cooking and playing board games. She is also very vigilant about keeping mum safe. I am so relieved knowing mum is in such good hands.

Excellent.

I was impressed by the consistent, excellent care provided by Good Oaks staff. They were well trained, always followed hygiene procedure correctly and were efficient and good-natured. Added to this, their caring and concern were impressive. Nothing was too much trouble and they always showed my husband respect and respected his dignity. First-class!

We found the Good Oaks Home Care carers to be very professional and kind, treating our mother with dignity and respect. Often they went beyond what we imagined to be their normal duties.

It has also been my experience that the office staff are most helpful with any concerns that may arise.

All my carers have been very good - time keeping and efficient with my needs.

I have found them very helpful, optimistic and well-meaning.